Download & Install

For months, I have had ‘Updating Creative Cloud’ stuck at 0%.I could open the apps but not update them—nothing will install until this Creative Cloud ‘update’ is complete. Recently I've needed update the apps to complete a project. Without finding any way to get the Creative Cloud app to update automatically, I have repaired the app, uninstalled and reinstalled the app, cleaned out Creative Cloud and all the associated apps, reinstalled, cleaned the app and deleted any Adobe-related file I could on my computer, and reinstalled again under a different account and again in my own account; and every time I reinstall, Creative Cloud is showing ‘updating…0%’ from the get-go. This can't be right as the latest version should be downloaded upon reinstall, right? (note I restarted between most stages of my trial and error) There is no networks protections on my computer or my home network itself that I'm aware of. I feel like I have taken every step besides wiping my entire

Does anyone know why when I try to contact support with chat the question does not send/the start chat button is broken?

Hi, my mac has been to the repair shop and now i have to install Creative Cloud again, but it wont - i dobble click on the .dmg and it looks like its installing but then disappears.  One of the advices is to go to terminale and paste the command: sudo chmod 1777 /tmp AND then type password. BUT WHICH PASSWORD?? ive tried both the CC password and my computers but nothing happened??

This has been a topic before, I know, cf. e.g. Jan 29, 2018  However, I've just reinstallede Lightroom Classic on a freesh Win10-installation so the problem comes to mind: Once again, Adobe has put an Adobe folder in my Documents. Surely, this has been fixed by now? What is Adobe doing in my Documents Folder? C:\Users\Kasper\Documents\Adobe\dynamiclinkmediaserver\12.1 Seems like the folder is empty but it just shouldn't be there.   

I have a license for Adobe Photoshop CS4. I have it installed on one computer. I would like to move the installation to a different computer. I do not have an installer. I can't figure out how to download the installer anymore. Copying the program files over does not allow me to enter my license information, it's just broken.

This just started happening.I have already logged out, quit CC, restarted CC and logged back in, with no effect.It shows LrC and CameraRaw in the "Installed" section but PS now appears in the "Available in your plan" section, with an (Install) button.  I can run PS normally from the Windows start menu.Not sure if it's meaningful, but the currently installed version of PS is 24.0, but in CC under "Other versions" it lists 24.0.1 as the current version.

I am asking about sites like <removed url-kglad> which contains adobe pirated software and i have reported to adobe about that site too, but no response or action. I think adobe is not angry with pirated softwares  

Salem aaykom,I install the CC application on my desktop in order to use the adobe xd app. After creating an account and open it, i didn't found adobe xd in the list of app availables in the application. Any idea please?

I'm struggling to get a download link to inDesign CC 2021. The virtual assistant is no help and I couldn't reach a real person to send me the link I need. Thanks in advance for your help 🙏 Alan

Has anyone else had trouble validating serial numbers during the install process of CS6 in the last week or so?I cant get it to validate a legit serial number that is registered to my adobe account. When I try to validate the serial number it comes up with a “Please connect to the Internet and retry” error, saying it isn’t connected to the internet. If I hit retry it will come up with the same screen again and if I hit connect it will let me install and even run updates of the programs but won’t validate, which will only leave the software useable for 7days.I have tried this on both a Sierra and Yosemite Mac, both freshly reformatted and I get the same problem. I also tried from home and through my phone just incase our work router, internet, virus protection software was casuing issues.  The strange thing is that I reformatted a machine last month and its all OK. I spent time on adobe chat last night and they even issued me a new serial number, but that didnt work either and

I didnt found any posibility to chat with an employee via chat so i need to write my problem here. According to my profil on adobe im verified as a student till August 2023 but still paying 62€ instead 30€. Appriciate any help 🙂

I just paid for my subscription and although it works on the web version of Lightroom Cloud. It keeps showing that it is Prepapring my Subscription both on my iPad and my iPhone and it has been going on for a while now. It usually gets done in a minute or two but it's been in that loop for a while now. Any help will be appreciated 

First recognize that you have been caught in a bait and switch scheme. If you signed up for a student account and then see an automatic withdrawal of twice that much out of your checking account, or better yet, a one time fee of $380, you are a victim of Adobe's swindler ways. They will tell you that your student id expired, that they can charge you a rate of $380 without notifying you or asking you if you still want the account. If you try to cancel your account, they will charge you a cancellation fee that is as much as the full cost of the account. Officially, they only allow fourteen days out of a calendar year to cancel your account that's it. They even have a clause in their contract that says if you change your bank card info on them, they will contact your card carrier and attempt to gain your new private information so that they can continue to make withdrawals. If you call and cancel, it won't matter, they will deny you called and continue to bill you. If you write an email a

Bonjour,Je n'arrive pas à lancer les logiciels de la suite. L'écran de lancement du logiciel s'affiche mais reste bloqué (Adobe XD, Illustrator, Photoshop etc.).J'ai redémarré mon ordinateur, j'ai mis à jour mon ordinateur, je me suis reconnecté à mon compte Adobe, mais toujours rien.Que puis-je faire ? Je me vois mal réinstaller tous les logiciels...Merci pour votre aide.

Every time I try to download Photoshop through the CC platform on my Macbook (OS Ventura 13.2.1), the installation fails. I don't even get an error message... I just can't get it to work. It's been very circular. Lightroom download + install, however, was fine. Any ideas?

My Creative Cloud installer works 'fine' right until it needs to open Creative Cloud. When it 'automatically opens' or I press the "Open Creative Cloud" button, it does not open it but rather delete the installer, without having installed Creative Cloud. I don't know if it makes sense, but I do need help.Also I didn't know what topics to pick, so i chose them all, since it was necessary.

I have done everything that I can think of and Light Room still won't open on m computer. Any ideas?

Good morning,I can't install Adobe Premiere Pro on my mac. Could you tell me which settings should I set up on my computer in order to be able to use the software,please.Thank you.Deborah

I do remember we used to have a forum dedicated for General Adobe CC issues. I cannot find the forum now.   My question is related to the legacy (older) Creative Cloud applications which we used to get in the desktop menu, see below… Recently Adobe changed the desktop menu fully, and we're now limited to two older versions only from the desktop menu We, however, can access yet one other older version from this help page.   I have a large Academic client who has a Certiport Testing Center for their faculty and students to be Adobe Certified Associate. The issue is Certiport system is only compatible with the following versions… Photoshop 2018 version: 19.1.8Illustrator 2018 version: 22.1Premier Pro 2018 version: 12.1.2   Now, the above versions aren't too old, I'm surprised that Adobe would give us a chance to download v.2017, but not 2018?   Any clue where we can get above-shown version?

hiis the new version lightroom cc for free for members of lightroom 5

Segementation Fault (Mac OS) While trying to install after effects or photoshop or any adobe products terminal says this Message (Screenshot Attached) Segmentation Fault. Any ideas on this..?? 

Bonjour à tousj'ai achete et telechargé photoshop élement. tout se passait bien jusqu'à ce que lon me propose les 24 chiffres d'activation .Le message d'erreur est connectez vous à internet et réessayez! Cela fait 2 jours que je cherche des solutions...imposible de trouver! ma connection à internet est bonne, j'ai enlevé les pare feux antivirus proxy...un ami informaticien est venu m'aider sans résultats.Merci pour vos conseils

I redeemed a code for the prolonguation of my creative photo subscription. It took the code but did not give me the licence. When I enter the code again it says: " code has already been used". What can I do?I will now try to use a second code I still have, however I want the subscription time for code 1 as well...Thanks for help.Kind regards John

Bonjour. J'avais Photoshop elements sur mon ancien ordinateur (sous XP). je n'arrive pas à le réinstaller sous mon nouvel ordinateur (sous windows 7) car j'ai toujours ce message d'erreur :  "L'installation de Photoshop elements nécessite Internet explorer 4.0 ou version ultérieure. L’installation va être abandonnée". J'ai la version 11.0.7 de IE sur mon nouvel ordinateur même si j'utilise habituellement Mozilla Firefox. merci d'avance de votre réponse.

Hi, ich bin der Roger, habe ein problem mein Adobe ist auf Englisch wie kann ich auf Deutsch umstellen denn ich kann kein Englisch!?