Download & Install

On Windows 10, I use CS6 Design and Web Premium. I was able to successfully license the software after installing it once more after the disk crashed. After every Windows restart, the issue occurs. I was asked to renew the software license by Adobe. It works after logging in and licensing. And so on (with administrator rights always).

hello,i have this issue where no matter how many times i uninstall and reinstall the creative cloud on my pc, at first it will work fine but when i turn off my pc and then back on, creative cloud will go back in compatibility mode and it will even uninstall on its own some apps downloaded before. my OS is the latest version of windows 10could anyone please help? i feel like im wasting my money

Im trying to uninstall Photoshop because it say that during installation some files got lost and are missing.According to Adobe I can only uninstall Photoshop if I uninstall all other CC apps as well.  Do I really need to do that or is there a workaround?

I just purchased a Thinkpad and was heartbroken to realize I now simply have a paperweight/tablet now.   Any Idea when this will be released or what other alternative programs I can use?

Hello, I payed for adore XD (i subscribed) putting in my card details and I cant seem to open it and or "try it" how can I fix this please I payed for it

Hi, some help please. I recently purchased Elements 2023 but every time I try to install it, it stops (usually either at the 4% or 12% point) and says sorry, installation failed. Unknown error has occurred. The installer then crashes and I have to shut it down in the Task Manager, where it says it's 32-bit. I don't know if this is the problem but I cannot see any way to get a 64-bit installer. Ideas would be welcome. 

HiI am using CS6 Design and Web Premium on Windows 10. After disk crash I've installed the software one again and I could licenses it successfully. The problem is after every windows restart. Adobe asked me to license the software again. After logging in and licensing it works. And so on (always with administrator rights).Could you please help me? Thank you very much in advance.

Hi to all, first of all i try to find my issue and see if anyone came with a solution and i can not find anything, in this case i will need your support.I buy my photoshop license, i receive via email link to download the app, but when i try to use it i receive the following message "This page isn't available right now. Try visiting this page again later. " there is something that i can do?thanks a lot,

I've looked around the forums and it seems no one has a solution for this.It is more than an annoyance but a real problem delaying my editing work:My account keeps being "thrown out" and I need to log in time and again.Please help!

I purchased a new phone. Lighthouse logged me into an old account. I have the paid version but it would not restore the purchase . Need help logging into my paid account. Thank you ,Karen

I tried unsuccessfully to find it in Adobe Creative Cloud app.The oldest version available is 17.4 and the path to obtain older ones is inefficient.Thanks

I accidentally deleted Genuine Adobe Software, now I want to reinstall it, how do I do it?

Hola a todos, tengo un iMac que no admite actualizaciones superiores a 10.12.6 Sierra del Mac Os, y he contratado en Adobe Creative Cloud.En ayuda me comentan que pida aqui consejos para instalar versiones anteriores que sean compatibles con mi version del Mac OSLas que suelo usar son Photosho, Ilustrator, Indesign y Acrobat PRO.Podriais ayudarme?Muchas gracias de antemano. Hi everyone, I have an iMac that doesn't support upgrades above 10.12.6 Sierra from Mac Os, and I've signed up for Adobe Creative Cloud.In help they tell me to ask here for advice to install previous versions that are compatible with my version of Mac OSThe ones I usually use are Photosho, Illustrator, Indesign and Acrobat PRO.Could you help me?Thank you very much in advance.

Hi I have a serial number for an unactivated version of photoshop CS5 and I want to activate it / download it onto my windows 10 pc. I have tried to activate it at https://account.adobe.com/products but that did not work as it replied with the prompt "serial number invalid" I have also tried to just download it and activate it later but I have not been able to find an offical download. Please reply with any suggestions, thank you.

Moin auch,der Download bleibt bei 1,5% hängen!  Ich habe schon X mal das selbe (gleiche) erlebt. Immer wieder bleibt der Download bleibt bei 1,5% hängen! Das geht schon wochenlang so ! ! ! Aufgrund eines Problems mit Creative Cloud kann derzeit nicht alles in Ihrer Sprache angezeigt werden.Versuchen Sie es später erneut. Dieses Problem ( mit der Sprache) dauert jetzt schon das  G  A N Z E  J A H R  2 0 2 3 ! ! !   Genau solange ,(nämlich das GANZE JAHR 2023)  habe ich das Problem, daß der Download immer wieder bei 1,5% hängen bleibt ! ! !   Ein freundliches Moin

Getting the dreaded error for CC and it won't fix itself. Reading all the rest of the items it say to uninstall and reinstall from a new download.Tried doing that and it says I have items installed that require CC and have to uninstall them first. Tried that an guess what? It tries to open CC to unistall the programs. It does open and can't uninstall the programs. WTF Adobe. I am paying heaps for this suite of programs and it isn't working and can't even uninstall them. 

Hello, on this following link it states that I can phone or chat on most of the options, but I don't see how I can phone or chat. Anyone can help me? https://helpx.adobe.com/contact/what-contact-options.html

Is anyone having trouble with Adobe charging a credit card and then saying they didn't? I get a yearly deal through an employee. I was charged for the year. It shows on my credit card. But the customer service people said It didn't go through. But it did. It's on my bank statement. But my subscription was suspendedI just updated my credit card info in my account, and it charged me again. So at least I have access now I guess, but I am going to get charged extra. I have been trying to get a call back from customer service for a week and a half, and no one has contacted me. Does anyone have any ideas?

Dear Adobe,How can I get the 15% off of my already subscribed Adobe Apps plan if I subscribe to SkillShare?Thankshttps://www.skillshare.com/premium?via=membership-perks-page

I use Adobe products maybe once a month. However there are always Adobe processes runing in the background costing me CPU processing power, even though I have set Adobe to not update or run when the computer starts.  For example, I cannot get IPC broker to stop restarting after I have closed it and every other adobe product and process.  Since there is absolutly no nned for any Adobe process to  ever run in the bacground when I am not using Adobe products ( i can update manually) , how do I prevent background process from running and stealing my processing power. Thank you.

Hi, i renewed the sub. for the illustrator annual plan 24 hrs. ago, and yet the app. wont start, i received an order confirmation as well.and the support time has no clue.

Whenever i try and download photoshop it just gives me an error code. I have the latest model Macbook with 32 GB RAM so i genuienly dont understand why it wont let me download photoshop. 

My Imac 10.14.6 Mojave is not compatible with the creative cloud which I bought. Could I download another version earlier version of Adobe Premier Pro (CS6 or CC?) Any ideas?Thank youYury

I have cancelled my plan by mistake, I just want to change my plan from adobe stock to Just Adobe for one year. So what should I do right now?

Does anyone know how I can find a phone number to speak with a real live human being about a software purchase which I've paid for but can't download because they say I haven't provided proof that I'm a teacher (which I have already uploaded twice). I'm so frustrated!!! Trying to be nice and reasonable is getting harder and harder.Thank you for ordering your Student and Teacher Edition product from Adobe.Note: In order to process your order, academic verification is required. Please follow these instructions to submit your proof of eligibility.1. Go to the Customer Support Portal (http://www.adobe.com/go/edu_verify_ecomm_us) and log in using your Adobe ID (usually your email address) and password. (gone there)2. Enter the following order number: (entered it)3. Attach an electronic copy of your proof of eligibility. (done it)We will review your identification within one to two business days of receipt. You will be notified when your identification is approved or if there is an issue wit