Download & Install

Hi,I requested a redemtion code for substance painter a bit earlier this day and I now got the confirmation that the Redemtion Code was accepted and that I'm able to download Substance Painter within the Creative Cloud. However in my Creative Cloud App next to the Substance Painter App stands "Start Trial" instead of "Install" . I also already tried to log out of my Creative Cloud App, restart my PC and log back in but this also doesn't work.Pls help 😕😕

Hi, I'm having trouble closing my account. A new payment invoice has appeared which I don't want to pay because I haven't used anything from adobe and until I pay it it won't let me close the account which I can't use and so every month it wants to charge me fees which I don't want to be charged.

hello everyone I have a problem with substance 3D stagerThe software wouldn’t open my . obj so I decided to un-install it and reinstall it to start again from 0 but now I can no longer install it even by changing folder here are the errors I wanted to work on it is well done

Não consigo fazer download da creative cloud pois a pagina esta constantemente a actualizar e nao me deixa sequer colocar as credenciais

I accidentally cancelled my student plan and was charged. I did not intend to cancel the subscription and I use the software often. Is there an ability to reverse this?

Hi, i recently moved from Lightroom from the app store to adobe directly as the deal with photoshop is better. I got rid of lightroom from my desktop and went to download the creative cloud. I kept getting the standard error message so i uninstalled a tried again. This time, the app got to 22% and got stuck. So i got rid of everything and tried again. Now when i install the creative cloud it goes from 5% straight to 100, closes the installation tool and says it will open the creative cloud, however it doesnt and there is no creative cloud in my apps. Losing the will to live with it ive been at it hours please help

hallo,  pls help:   Thursday evenning I bought a  Adobe lightroom photoshop programm, till now i did receive a 24 character code for acrived this program.   paymment info: fact no 230204684 orderno BC 5232003 ref 54151EF1,, payed amont Eur 129,99 to firm "In download"   can you help me with this code, I didn't received this till now pls reply to ;    <email removed-kglad> thannks  Jeroen de By

Hola que tal, tengo una Mac que tiene el sistema operativo Capitan, deseo adquirir el plan creative Cloud, pero veo que en los requisitos me pide minimo el sistema Sierra. A alguien le ha pasado ?

I am trying to install Illustrator onto my mac (macos Catalina 10.15.7) but with no luck.  I have been able to download the installer via the Adobe site, however, after double clicking on the icon, as prompted to do so, nothing happens.  I don't receieve any error messages and I have my mac firewall switched off and 50GB worth of space on the mac.  I'm wondering if anyone has encountered this, thanks!

Hey Everybody!I'm using the current version of AE, but the company for whom I am freelancing only uses AE 2022. Can I have both AE 2022 and 2023 installed at the same time? When I go to 'older versions' on Creative Cloud, it says that "Installing this version of After Effects will remove the version that is currently installed, along with any updates.....".Thanks for your help!BG

I bought a license on 10/19/2015 for the Master Collection CS6 product.During the installation I get a notification that the license is revoked.I got information in technical support that the product is active and I was directed here. My email is related to the product.Please activate my license.

Hello everyone,my problem may make you smile, but it should make everyone think. I bought a "lifetime" Creative suite premium license several years ago and now it's unusable because the Adobe servers for license activation have been shut down.I believe this is unacceptable and false advertising. I am in contact with other consumer associations in Italy who are evaluating this behavior according to the legislation of our country.What do you think?

I'm looking to subscribe, but given today's times I would prefer to not be tied into a commitment that I cannot afford to pay cancellation fee's of. Is there a no commitment subscription?

I have tried to download the Photoshop creative cloud but it asks me to enter a password when I try and install it. I have tried many options but none work. Please can you help me ASAP.

Bonjour, je n'arrive plus à ouvrir Acrobat et Illustrator de mon abonnement adobe suite. J'ai désinstallé et réinstallé la créatrice cloud, acrobate et Illustrator sans succès. Le message d'erreur est 205. Que l'application rencontre une erreur et ne peut s'ouvrir !

Hello I have Mastersuite Creative CS4 from uni as a grant to help me as part of my disability and it's running on MacBook Pro Mid 2009 as it has been running perfectly for years. Except now when i go onto Lightroom it won't let me delveop my photos. All the other software is all working except Lightroom and it asking me to active my serial number which i do have but it is NOT accepting it at all! PLEASE can someone hello me find a resolution to resolving this there's gotta be a way round this issue surely!  I have attached the file too and it won't accept the serial number either! 😞 I spoke to adobe they was NOT much help at all and telling me to write it on this community!  

HELLO I have recently updated my apple mac to the new OS Ventura. However i also have gone to reinstall my Adobe Creative Cloud suite (PS & Light room classic) and canot install them :(. Could somoone pls explain the simplest way to get an older version of CC maybe that is compatible with OS Ventura or must i downgrade my OS|?|

When I try to cancel my Adobe Illustrator free trial, it says "You’ll be able to manage your plan shortly." Help??

My Mac Studio is fresh out the box, everything up to date on latest version of Ventura. Latest version of InDesign, first time trying to open and just a spinning wheel with "InDesign not responding" in the Activity Monitor. No errors, just the wheel. Left it for 30 minutes to see if it would resolve but nothing. Tried to uninstall and reinstall through Creative Cloud, but same issue persists.

Am trying to activate CS6Had to reformat my hard drive and reinstallCS6 would not deactivate - kept saying  "Please connect to the internet and retry"But my computer was connected to the internet and workingChatted with Adobe - doe all the suggestions on all the linksReformatted, reinstalled win 7, reinstalled Adboe CS6Go to activate and get message "Please connect to the internet and retry" Also tried offline activation Request Code / Response CodeItthen bounces you to a new login page - when I enter my valid login details it says cant find an account with that email.???????   The account exists but just doesn't work for this specific login Stuck!!!!  

I have been trying to reinstall CC for Adobe for days now, after automatic updates started failing and repairing didn't resolve the issue any more. Currently I'm ubable to even get to an interactive screen of the installer application, the Adobe Installer (32 bits) process fails before any screen pops up. Nor can I find any logging. I have run all removal tools multiple times, but i cannot get it to resolve.Can anyone help me with this issue? Please don't point to AdobeCreativeCloudCleanerTool.exe or creative_cloud_uninstaller.zip process, I have run those multiple times. Regards, Hans

BonjourJe suis intriguée par les offres.Mettons qu'une personne soit intéressée par Photoshop uniquement.Si elle choisit l'abonnement "1 logiciel", c'est environ 25 € / mois avec un stockage de 200 Go sur le Cloud.Si elle choisit l'abonnement "photographie", c'est environ 12 € /mois et elle a en plus Lightroom classic et Lightroom CC, et un stockage de 20 Go sur le Cloud.Je voudrais savoir si le logiciel Photoshop est le même dans les 2 abonnements, ou si celui de l'abonnement "Photographie" est une version light.Question pour les personnes qui ne sont pas intéressées par un stockage sur le Cloud, mais qui sont intéressées par les fonctionnalités de Photoshop notamment pour le dessin, la conception graphique.Merci d'avance !Claire Lauvergne.

How can I add photshop to a second computer. I have the license and need access from a second location.

Hello can somebody buide. whether Samsung Galaxy 8 with  gb ram is compatible with creative cloud

These 2 programs suddenly fail to load.  A message appears saying "Please reinstall or contact customer care". I have tried to reinstall but the process aborts after about one minute.  I am using a PC running Windows 11.  What has gone wrong?