Download & Install

Hi, I had to reset my laptop because I had malware or some issue so I had to reinstall all my apps, etc. I am trying to download creative cloud and when I click on download nothing happens. I tried the direct exe also and it goes to 2% then fails with an error message of error code 201. Anyone else have this happen?

Bonjour, mon PC a été récemment réinitialisé. Je voudrais réinstaller mon photoshop qui au départ avait été téléchargé. J'ai un code à 24 chiffres et un code commande. Quand je rentre le code de 24 chiffres j'obtiens la réponse "code déjà utilisé". Que faire  ? 

Hallo,ich besitze noch alte Adobe Photoshop Elements Editionen in der Version 13, sowie einen Adobe Acrobat XI.Leider lassen sich keine Produkte auf meinem iMac mit M1 Chip installieren, es streht immer "Install muss aktualisiert werden. Der Entwickler muss diese App aktualisieren damit sie mit dieser Version von macOS funktioniert. Weitere Informationen erhältst du beim Entwickler." Kurz und knapp...offiziell findet sich Photoshop Elements auf der unterstützten Programme Seite bzgl. M1 M2, aber nicht mehr meine Version richtig?  Viele Grüße,Micha 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html It clearly says you can activate up to 2 devices but can only use 1 device at a time but it's NOT, it is wrong. I can use a same Adobe app on 2 computers at a same time. Many others also reported same thing so it seems it's eitehr Adobe put a wrong information OR it's a bug to allow two devices to use at a same time. Otherwise I need more explanations about this as Adobe's information is clrealy false and misleading. Is it a bug or actually allow 2 devices to work at a same time?

Ich habe vor einiger Zeit meine CS6 auf meinem MacBook (High Sierra 10.13.6) installiert,damals hat es super geklappt. Einzig das Programm "After Effects CS6" welches ich gerne nutzen würde,wird als "durchgestrichen" dargestellt. Gibt es eine Möglichkeit, das Programm zu reaktivieren? Danke für Eure Hilfe!

I've purchased a new computer and need to transfer my Adobe Creative Design Standard pack. My new computer don't have the cd rom and I'm therefore looking for another alternative. The adobe pack is purchased with student discount (if it matters). (How) is it possible to download and install the pack and transfer my license?

I was charged US$20.99 despite not having subscribed to anything. What’s odd is that it doesn’t even turn up in my plans or products list. I have tried to contact Adobe help support to get this cancelled but being in Australia, it is very hard to get a response. And I don’t want to call internationally since this is a bogus charge anyway. Can anyone assist?

Before I set up my new computer, I POSITIVELY signed out of PSE18, then uninstalled it. Then, with the new computer now ready, last night I tried to install PSE18 on it. I had saved the Setup file onto a DVD when I purchased it in February of 2018. So now I click on the setup file, which extracts, then stops and asks me to sign in. Each time I am told I'm being "temporarily" blocked due to a "security issue" and asked to try again later. I just tried it again tonight and got the same. I do have the program installed on one other computer, which I've always had so I can view the original of the picture I'm working on on one computer while restoring it on the other. In any case, just now I opened PSE on the other computer and signed out of it, just in case that was the problem. Again I tried to install on my new computer and got the same thing. Please tell me how I can install PSE on the new computer--so I can continue restoring my family's photos, just as I have for over 20 years (and I

I bought Premiere Elements on 1/1/2023 from adobe.com. And when I went to install the software it said the serial number provided directly from the adobe website was revoked.  How do I go about getting this fix? Additionly, why would the adobe website be providing revoked serial numbers anyway. I bought the software directly from the web site so stuff like this would not happen.

The new icons are smaller on win10 and therefore less readable. i assume that a color of the letters (ps, etc) represents a group of apps - blue for ps, lr etc. - what a dumb idea! color helps people the differentiate things - now its gone. as often in recent years big software firms change their ui to cool looking, but not user friendly ui. it seams people with common sense are dying out .... dear adobe developers, i use your programs to be creative, the ui doesnt help if it is creative by itself, it has to provide help do work easily ... do you get, i dont think so, otherwise you would focus on real improvements and not designing bad ui's ...

Hi folks, My LR CC lapsed so I bought a year's code from Amazon, went to my plan, and popped the code into the field that said "extend your plan with a code here". The code went through, page refreshed, and nothing. I tried again and was told it was already redeemed.Jumped on a support chat and was told it didn't work as I should have cancelled my subscription first and then added this code as a new subscription. My expired subscription was then deleted by the support agent, and I was told to try the code again. No luck. I was given the link to the help article on redeeming a code, and told to try again. No luck. After I mentioned it still wasn't working, the agent said I had to wait 48 hours for the code to work, and wanted to end the chat. When I mentioned I had no email confirmation of the redemption and my account was now a free one, without even my previous subscription, I was told to empty my cookies and try the code again as it should now work. Confused, I asked whethe

I am using an iMac with M1 chip, and attempting to install Adobe Character Animator 2022 on the computer. However, it will not install, instead failing at 2 or 3% and giving an error code (-198) each time. More info reveals a stacktrace:Exit Code: 198 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 1 error(s), 2 warnings(s) FATAL: Error occurred in install product workflow with error code 198 error message Source: /Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app; Destination: /System/Volumes/Data/.adobeTemp/8F8C283A-3D28-4360-AD3E-0613FE8339F4; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Adobe Character Animator 2022.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Adobe Character Animator 2022/Adobe Character Animator 2022.app, NSUnderlyingError=0x60000220d800 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} ERROR:

I called Adobe yesterday and talked to someone about how an upgrade to creative cloud was made without my permission from photoshop to adobe creative suite or cloud or whatever. I went from 20$ to 50$. I found out about the charges from my bank. Well after calling I found out that they had been charging me for 4 months. They said they would refund the money, cancel my account and all was taken care of. The next day I see that the account wasn’t cancelled and that only 49$ was being refunded.So today I call and get a guy name Teja who tells me that I’ll get the full refund then asks if I’d like the same deal for 29$ which is a good deal. I tell him that I’d be interested as lomg as I get my money back. All of it. Teja then states that I can only have one or the other. So I take the refund. I check my my email after and see that Teja had signed me up anyways and I got suspicious. I call and escalate the situation to Tushar. Tushar said he was a manager and that the reason the full refund

Does anyone know how to contact a customer service rep from Adobe? I'm looking to get a refund. Thanks

I'm using a 2017 iMac Pro running on OXS 13.1 Ventura. It of course runs on Intel. All my other apps are Intel version. When open "Get Info" on the apps, it specifically says Intel. The only one that says "universal" (AKA the Apple Silicon M1/M2 version) is my InDesign, and that's the only one I'm having trouble with. It freezes as soon as it launches. The pinwheel spins non-stop and the only way to close it is to Force Quit. I have reached out to Adobe already and they remoted into my computer, but it was no help. They've un/reinstalled InDesign (including previous versions) and Creative Cloud, and removed all preferences. They even sent me a link to an Intel specific version, and it still installed the Silicon version.  I'm not sure what else can be done. Someone please help!

I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

Hi all,After installing PSE 2023, tried to upgrade the camera raw plugin to the 15.1 (at this time the plugin installed is 14.4) but it doesn't want to upgrade.I tried from the Photo Editor (Help -> Install camera raw...) but although it seems like installing it, nothing happens and it still shows 14.4.I tried downloding the installer directlyhttps://helpx.adobe.com/uk/camera-raw/kb/camera-raw-plug-in-installer.htmlbut still no joy (again it looks like installing but then when I relaunch PSE 2023 it still shows 14.4 and "install camera raw..." available).Tried uninstall/reinstall PSE 2023. Tried to close all possible Adobe tasks (there are 2x that keep reopening almost immediately - IPC broker and Content Synchronizer) but no luck.Rebooted pc and reinstall it.Installed camera raw plugin in both Trial and activated versions.Can you please suggest something else to try?OS: Win 11. Thank you for your time Michele

Okay, now I'm experiencing the same issue as the original poster. I downloaded the InDesign Installer, see a dialogue that says "Double-click the folder to install Adobe Creative Cloud and InDesign", and when I perform the action of double-clicking the folder nothing happens. I'm using a Mac with plenty of space and have restarted my computer. Nothing seems to be changing. Help!

¿Cómo hago para restablecer la contraseña que me proporcionaron y que se me extravió?

I am unable to licence my software even though I paid for one single perpetual licence and subscription.

Im tyring to install CS6 on my new computer, when I type in my serial number it gives me a response that the serial number is already in use... How do I get CS6 on my new machine.

I just purchased the elements and download the file. During installation I get an error message: "sign in failed. Please try  to load sign- in window again". I tried login in and out several times , also change the password. It apprears none of them are working. I apprecaite any help I can get, Thank you

I downloaded CS6 Design Standard from my Adobe account. Up to now have used it solely on my MacBook Pro, but want to use it on my iMac (running Mojave) as per the licence agreement. All CS6 programmes are now installed, but when I entered the serial number it wouldn't validate it. The number is correct. The help page I was directed to merely said that the licence "may be expired or fraudulent", and I can't get any further than that. The number is the one that was issued when I bought CS6 nine years ago, and is registered with on my account. The licence has no time limit, so regardless of whether CS6 is "supported" or not, the serial number should still be possible to validate. I'd really appreciate it if Adobe could help, I don't seem to be the only one with a problem getting my genuine number to be validated...

Hi all,  I recently installed Creative Cloud and have not been able to get it to load once.  I have tried every suggestion I've seen:- updated all drivers and system updates- start in administrator- uninstall, use CC cleaner and reinstall- use AdobeLimitedAccessRepairTool to check host file- manually check host file (nothing adobe in there) I have been in touch with Adobe Support and they remotely controlled the PC and tried a few fixes but were also unsuccessful. They recommended doing any updates possible on the computer though was told upgrading to Windows 11 was not necessary. I'm running Windows 10, and Update & Security says the processor is too old and therefore unsupported for Windows 11.  I'm at a loss for what to try next. Does anyone have any suggestions? Thanks

I bought the plan but I can only see some of the apps and most of them don't show,I have tried everything including contacting the agents yet the issue still hasn't been resolved. I have tried logging in to my account from my old mac and when I do, I can see all the apps (Though I can't install any since the sytems is really old) but I can't see the apps from my main (Windows 11) PC. I also can't install the apps from the website because when I click install, it launches the Creative Cloud Desktop app but nothing happens.Image for reference to how my apps look.