Download & Install

Hello! I just got my Surface Pro X in the mail, and I noticed that as of May Photoshop now runs natively on the Arm based system (What my surface pro X is). I installed lightroom and Photoshop, but then decided that I didn't want lightroom anymore so I deleted it. Before I did, I noticed that lightroom opened up and ran just fine. But when I downloaded Photoshop (after lightroom was uninstalled) it wouldn't open due to the immediate error message of "This application failed to start because openal32.dll was not found. Re-installing the application may fix this issue." I did try and re-install it, but it didn't seem to do anything. The same error message still pops up. I really will need to use photoshop, and I would love to see a solution for this. Thanks! 

Creative Cloud, as seen in the first attachment, said I had a heaping handful of updates available today. Knowing this was wrong, I reloaded it and as the second screenshot shows, only Photoshop was needing an update.   This happens about twice a month, this innacuurate update tally.   Why?

I need to Download Adobe InDesign 2019 14.0.3 on my iMac that I just purchased but can not find it anywhere available to do so, My Creative Cloud only shows 2 older versions, NOT the one I need. Can anyone help please.

Hi all,  I've been trying to do the update on these 3 apps, usually no issue. Now it's been weeks now that everytime I click on "update" it's on waitig forever. I can cancel and try again, not change.Apps are closed ofc (Macbook Pro) so not sure what is happening here. And if you have an idea.Photoshop v 23.11Illustrator v 26.02InDesign v 17.01 Attached you will find the screenshot of what I've been dealing with. Note that I also tried to update one by one but same result. Thank you in advance.

When trying to install CS4 on my new computer the serial number - which is printed on the dvd case - is said to be unvalid. What should I do?

Hallihallo,vlt kann mir jmd helfen...Ich habe ein Creative Cloud-Studenten Abo abgeschloßen. (Ps inclusive)Ich kann leider Photoshop nicht installieren. In Adobe Creative Cloud steht nur eine Testversion von Ps CC zu Verfügung und beim Herunterladen bleibt der Download bei 46% hängen.Was ich bis jetzt erfolglos versucht habe:- habe bereits den C.Cloud 3x deinstalliert und neu heruntergeladen - habe Firewall & Antivirussystem ausgeschaltet.Bei InDesign & Illustrator habe ich das Problem nicht. (InDesign 2019 (32-bit) & Illustrator 2019(32-bit) wurden installiert und funktionieren)Danke im voraus..     

hey I keep getting this error message when trying to install a copy of photoshop 2020 keeps telling me--- the installation cannot continue and the installer file may be damaged, download the installer file again??? and over and over this come up, I am running a PC and I cant just open content and find the install button like on a mac, please help look forward to hearing from you

This question was answered with the note: On the new PC , go to www.creative.adobe.com and sign in with the same Adobe ID and download the CC apps.But what do you with CC on the old PC?Is CC automatically deactivated on the old PC when it is installed on the new PC.

The latest update to version 9 today triggered a "Virus" warning by AVG.  The file PRINTIN64.EXE was sent to the virus vault.  Is that a problem?

In all of my CC apps, the library panel is a blank white panel. In everything Photoshop, Illustator, After Effects, InDesign. Someone please help me.....

Hi Team, So let me first brief about the history of my problem. previously I had my Adobe subscription on my daughter's account and recently I got it transered on my account. However now when I am trying to create my website using Adobe portfolio, it still shows my daughter's name...  [PERSONAL INFORAMTION REMOVED BY FORUM MODERATOR.]  I am unable to solve it.   Kindly requesting some help from the experts in Adobe community to have a look and suggest a sloution to my problem.  The URL to my live website for reerence is : https://chaitrasj20138902.myportfolio.com/  

I downloaded creative uninstaller and it's not removing the old 32-bit creative cloud from my computer. I'm guessing that the uninstallar my not delete it because I deleted part of it in Finder on my 2015 MacBook Air (running Monteray).I can still see adobe desktop service, ccx process, creative cloud, core sync, and core sync helper in my activity monitor. How do I remove this completely it from my computer? 

Several yrs. ago, I purchased Adobe Photoshop Elements 12 & Premiere Elements 12.  They're installed on my old HP laptop.  I just purchased a new Dell Latitude laptop, and I would like to be able to install them on the new laptop.  I don't have the serial # for that software.  Options?

Would anyone know why my CS4 or CS6 software thinks I'm offline and won't connect to the internet? I have internet access. Anyone come across this problem? Thanks.

I work in a jornal that still use pagemaker 7.0, we had an Installation CD from PageMaker 7.0 in portuguese, but we lost it. Now we only have the content CD without the installation one. Someone have the installation files? I would like to download it and put on our cloud to avoid lose it again. Someone could help me please?

I have problem about Photoshop Creative Suite 6 Design Standard installing in new NB.I have already uninstalled PS CS6 from my old notebook. But why? PS CS6 in new notebook still shows "The serial number 14081..............69256 is already in use by the maixmum of 2 computers.I can't retry activation and continue.How do i do?

Us older freelancers are looking at getting iced out by the monopolies. We can't afford subscription services so what else is there. Sorry. I'm just a little bitter because my computer died today, so I am looking at early retirement or... I don't know what. ✊

merhaba desteğe bağlanamıyorum bana yardımcı olur musunuz ? uygulama olarak after effect indirdim ancak açılmıyor bu konuda bana yardımcı olur musunuz ?

Tengo instalado Linghtroom y Photoshop en un Pc con licencia por un año y es muy lenta, quiero adquirir una PC de mejor calidad e instalar estos dos programas en la PC nueva, ¿Cuáles  son los pasos a seguir? 

I have read several discussions on this error, but I'm still at a loss as to what to do.  I restarted my PC.  I made sure there were no Adobe processes running (I even ended all Adobe processes showing in Task Manager).  Then I launched the Creative Cloud desktop app.  It says "Creative Cloud Updates are available."  I click Proceed and it begins updating,.  It gets to 78% and then hangs for several minutes.  Then my desktop disappears for a few seconds, then reappears and Creative Cloud displays the red triangle and error 184. The various threads on this topic say that some program has a file locked.  How can I tell what file it is?  Do you have any idea why my desktop disappeared?  

I'm baffled as to why Adobe couldn't update this with native Apple Silicon support - given the release of LrC and all the other apps today that support M1 Macs.

I've been charged by Adobe for my subscription two times this month in a short period of time, Could this be a mistake?

Bonjour, J'ai annulé mon compte et ai fait une demande remboursement le 4 janvier. J'ai conservé l'historique des conversations si besoin. La personne avec qui j'ai échangé m'a dit de recommencer ma demande une fois que le virement de frais d'annulation avait été retiré sur mon compte c'est à dire la somme de 79,21€. Je n'ai pas les moyens pour payer cette somme alors que je n'ai jamais utilisé adobe à part le premier mois. Cela veut dire que je paye chaque mois depuis 1 an pour rien et que toutes les fois où j'ai voulu annuler mon compte il était trop tôt dans l'abonnement ou je ne trouvais pas l'option pour le faire (qui n'est pas très accessible et je ne suis pas la seule à le dire...). Que pouvons-nous faire pour régler cette situation s'il vous plait ? Merci d'avance pour votre aide. Bien à vous, Marjorie

Hallo,ich habe ein Jahresabo der Adobe Cloud, welches ich monatlich bezahle.Mein Verlängerungsdatum ist der: 7. Juni 2018Nun meine Frage, wenn ich meinen Vertrag jetzt also im April 2018 kündige, dann bezahle ich noch 50% der verbleibenden Monate, Richtig?Wie ist das mit der Nutzung. Habe ich bis Juni vollen Zugriff auf meine Applikationen oder sind diese mit Beendigung dieses Monats eingeschränkt?Kann ich irgendwo bewirken, dass mein Vertrag am 7.6. 2018 nicht verlängert wird, aber ich bis dahin vollen Zugriff habe? Sodass ich nicht vergesse den Vertrag zu kündigen?Danke für die Hilfe

Yes I have read all the threads. My issue is that I paid a lot of money for my licence which I thought was a lifetime subscription - there was nothing in the fine print to say there was an expiry date.  I cannot afford monthly subscriptions, I only need Photoshop occasionally. I also 'used to' recommend the programs to my fellow students. The fact that Adobe may have had announcements, I did not personally get one and I am not on Adobe's blog sites. This is morally wrong, I think Adobe could at the very least have a compensatary offer for those people who have come back to reregister or reinstall the program. I know this will fall on deaf ears and may evoke an unprofessional rude response (as I have seen to other people's frustrations), but disappointing doesn't come near my feeling about this. I feel ripped off and let down, and I would prefer to find other options. Canva here I come.