Download & Install

Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again (Error Code: 113) We have enabled ports 80 and 443 and disabled our malware suites so nothing will stop Creative Cloud from downloading or installing apps. What else could be causing this? Right now we are able to download other apps which tells me its more than likely on the Adobe side causing the issue. Is Adobe having service/ uptime issues currently? We're able to install InDesign but we did recieve the error twice while trying to install that app as well. Thank you. 

Hallo, leider musste ich aufgrund eines Defektes meinen Computer komplett neue aufsetzten.Bei der Installation von Photoshop Elements bekomme ich nun die Fehlermeldung, dass das Produkt bereits auf zu vielen Geräten aktiviert ist. Es gibt aber keine weiteren Geräte und in den Account Settings werden auch keine Geräte angezeigt, die ich aktivieren könnte.Gibt es einen Work around um das Programm trotzdem zu aktivieren?Schon einmal vielen Dank.

Guys, hello. There was a problem installing Media Encoder 2019. I have the latest version of Windows 10 and I get an error "Your system or browser is out of date. Update your system." Please tell me what to do about this?

Can I return to my previous Mac OS ?

After a windows 10 update I can not use Photoshop, Dreamweaver or Acrobat.  It says :-"system32\MSVCP120.dll either not designed to run on Windows or it contains an error. Try installing the program again using using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f."I have tried re-installing but to no avail. The work I do is only a hobby BUT if I can not get it to work I will have to go onto other software.  My technical knowledge is limited. - Fionn

I own the Photoshop plan, on the website it shows that I am currently subscribed to that plan (I know for a fact that I'm still paying for it), and it has the Download prompt for Photoshop on the website. However, when I click on that prompt, it directs me to the Creative Cloud app, signed into the same account (quadruple checked), and it proceeds to not install anything. Photoshop also seems non-existant to me on the CC Desktop app. I search for it and it only gives me a "learn more" prompt that links me to the website, where I find myself in a never ending loop trying to get the Photoshop that I should have access to installed. This all began today when I uninstalled Photoshop to reinstall it, in an attempt to solve the app crashing upon launch. I've since fully uninstalled and reinstalled CC Desktop and all Adobe related stuf fon my PC, and it is still refusing to give me access to Photoshop, even though the website and my plan dictate I definitely should have access. It's very frus

I create and sell templates that are delivered to the customer as PDF documents. I subscribe to the whole Creative Cloud suite, so I have Acrobat Pro DC installed, but the majority of the people buyng my templates are likely to be using just Reader. I need to be able to view the PDFs in Reader so I can see exactly how the end product will behave for my Reader customers. However, when I try to download Reader, the installer skips over the install because I have Pro DC installed already. How do I bypass this?

I've flushed all my browsers cache, Uninstalled the app and re-installed it, cleaned the hosts, checked every single thread available with the same problem... none are solved.web-fonts won't sync until the update happens so I cant really work.  This is a really big problem for me.  The screen capture below is my creative cloud window for the last 4 hoursI'm on windows 7 home premium v 6.1 service pack 1

Hi, I installed all my softwares to an external drive and I faced with verifying problem everytime I open them.I never unplugged the driver.I searched and find some solutions but didn't work out.Anyone have any ideas ?I am an MacOs Big Sur 11.5.2 user with M1 2020 Chipset.  

My program is an upgraded version, but was working fine in November/December 2021, when I used it last. Now it won't let me open any of my files or let me access my programs 

Je n'arrive plus à utiliser Adobe première, élément 2021, depuis ce matin. J'ai acheté ce produit, version 19, le 22 février 2021, J'ai essayé de le recharger mais j'ai été bloqué par "numéro de série faux".Quelqu'un a  t il eu ce problème ?D'avance, merci de me répondre.

I need to remove Adobe Creative Cloud from my laptop but I cannot. I have uninstalled every Adobe product I can find and I have tried numerous things I've found on google but I always get "uninstallation of creative cloud desktop completed with errors" and the next time I switch on my laptop it crawls along while it's desperately trying to do something with creative cloud and can't because it's neither installed nor uninstalled. I can see from this community forum and from googling that this is a common problem and has been since at least 2014! WTF Adobe! I can't believe you haven't sorted this in 8 years!Please tell me in simple English (I don't speak geek) exactly how to get this useless thing off my laptop. Thank you(PS your topics below are nonsense, which one of file sync, collaboration, libraries or cloud storage assets has any relation to uninstalling?) 

Hola!Por favor necesito ayuda para desistalar todo lo que tenga que ver con Adobe, lo intente hacer desde "desistalar programas" pero se rompio algo y ahora no responde. Quedaron los programas mal desinstalados y la pc no esta funcionando bien; la necesito para trabajar. Intente volver a instalar Creative Cloud pero no se conecta al servidor, da un error p206 y no supe arreglarlo, todo esta en ingles y no entiendo nada. Quedaron instalados: Air, Flash Player 10 y 11, Premiere Pro 2014 y Reader 9.1.  Según la lista de programas. Y también tengo una carpeta de Reader DC. Creative Cloud aparece como desinstalado con errores. Por favor ayudenmé a solucionarlo! Estoy desesperada, hace horas que intento solucionarlo sin exito. Tengo windows 7, que al parecer se actualizo a 10 en algún momento. Muchas gracias,Daniela

Hi, kann ich aus der Cloud alle meine Daten exportieren,bzw. dowloaden? DankeLGPhilipp

olá, estou com um problema sobre pagamento, eu tinha o premiere 2020, e depois eu assinei e e comprei o premiere 2021, e o premiere 2020 tinha atualizado, eu abri ele uma vez, depois exclui, porem esta descontando o meu cartão o valor do premiere 2020, só que eu só tenho o premiere 2021, que esta descontando certinho, R$ 90,00 todo mês, mas está descontando o valor de R$ 72,00 que é do premiere 2020, só que eu nao tenho ele mais do meu computador, e foi descontado alguns meses, e hoje que fui ver o que era esse valor de R$ 72,00, teria a possibilidade de um reembolso ? ou alguma ajuda sobre isso ?

I purchased the full version of CS6 Design and Web Prem. edition along with 2 upgrades to CS6.  I'm having difficulty locating the download location for these installations.   Is it only available in the Creative Cloud?  The software license was purchased thru a 3rd party vendor...I have the WIN and MAC S/N's.  Thanks.

I had subscribed to Adobe for Premier pro when at Nescot, then I lost my log in details and for some reason my prem pro wouldn't work. anyway I needed to complete a project assignement so I took out a new deal. now I cannot stop them taking 24.96 from my paypal account. how do I stop this!!!   I cannot contact Adobe directly so how?

I am trying the shift click and scroll to last file to delete, but if i select more than 100 items I start getting error messages and the page locks up. I have used 30 minutes to delte .1GB of my 72GB. I really can´t spend the time to do this. Is there really no other way than to switch to a different cloud storage solution? By looking at older posts I looks like Adobe has had this problem for a while and not fixed it.

Hi there,For years I've been using 2018 versions of Photoshop and InDesign which were on device licenses, meaning I didn't have to pay to keep them updated. Today, out of nowhere, I've lost access to both apps and they're saying that my 'trial' has expired. This is pretty deeply annoying, because they're not on subscription so this shouldn't be an issue. I can't afford to pay £40 per month for access to them, and I understood that I'd bought a 2018 version of them forever. Please can someone help me regain access, or understand what has gone wrong?Thanks, Fiona 

Hello,  is it possible to be logged-in on two different adobe accounts on one device? Here is my situation to explain:- I have my personal subscription of Lighroom and Photoshop which I have on my personal laptop- At work I use Adobe InDesign - licence is on work Adobe account- I would like to work from my personal laptop also on work projectIs there some way to be able to use my Photoshop/lightroom + InDesign from same device if they have different Adobe accounts?Thank you for your help!Eva 

Hi I would like my portfollio site to use the www version but it redirects to the non www version is it something ive done wrong ?Thanks 

Hi, I'm trying to access an older version of photoshop for Mac 0S 10.13 High Sierra. I've just purchased a subscription but when I attempt to click 'More Actions' next to Not Compatible in the Creative Cloud app, it just changes to 'Learn More' and I get a page of info about Photoshop and no way to access an older version.  I tried the instructions on the forum and it took me to another webpage which then circled back to where I came from - Creative Cloud.   It shouldn't be so difficult and frustrating to purchase software from a software company. Any advice most appreciated.

Hello community, I used to use my Adobe creative CS4 suite on 10.13 High Sierra (with complications of course) and yesterday I had to erase my Mac and update to the latest version of Mac OS 12.2 Monterey. Then I transfered my data back from a time machine backup.Now all of my Adobe programs are not compatible, as expected. I actually no longer use this suite of programs as my work computer has the newest version of Adobe. The question is how can I easily uninstall all of the Adobe CS4 software and appliction files from this Mac. I cannot run the uninstaller from the utilities folder since when running, it states I need to update the Adobe software, which I cannot. Catch 22.Any help would be apprieciated. 

Just purchased Adobe Premiere Elements 2022 from Best Buy. There is NO 24 digit serial number on the DVD sleeve. There is an 8 digit number .On the box is a inch tall UPC code that says scan to activate product that has a 19 character code with both letters or numbers. ???????

I'm using Lightroom 5.7 on Yosemite, and it's notified me there's an update. When I clicked the link it took me to Lightroom page on adobe.com. Where do I download the new update?Thank you.