Download & Install

Hello All,I have a client that is using CC on Mac but when they attempt to load it they are presented with the following error screen:I'm not entirely sure that this is actually a firewall issue so any advice on troubleshooting this issue would be hugely appreciated!Kind Regards,

Insofar as I'm aware, I have never had an Adobe Connect account, and yet I continue to receive notices that my account is about to be updated on a given date.  I've tried to find a way to contact an actual living human being in order to ask for deletion of the identified account (included on the e-mails), but since I have no information about the account sign-in information, I'm not allowed, apparently, to contact a Customer Service person who can help. Is there any way to actually attract human attention, or am I just relegated to putting Adobe Connect in my spam folder every time I receive a notification? This is very poor Customer Service for what used to be a helpful company.

Hi, I have a student creative cloud account but I can't seem to download more than 3 apps to my computer. I know that some accounts have limits but how can I change this or can I uninstall one app and try the other? CheersMel

FAQ: What should I do if I have a membership but my app is acting as if I have a trial?Please login using the same Adobe ID (email) you used to sign up and confirm that your account shows the proper membership: https://www.adobe.com/account.html.If you do not see the membership information, please check to see if you used a different email for your Adobe ID when purchasing your membership.If the membership shows in your account, please sign out and back in to Creative Cloud with the same Adobe ID: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html.Next, click the Creative Cloud Icon and then select the gear. In the list you will see “Check for app updates”.Perform any updates found either that way or with Keyboard commands:  (Win) Ctrl-Alt-R or (Mac) Cmd-Option-R.If you get a "Renew your subscription" message when you launch a Creative Cloud application, please see: https://helpx.adobe.com/creative-cloud/kb/license-this-software.htmlIf the applica

I have prepaid for subscription but when I go to the pdf document and try to convert, it take me back to the subscribe and pay?  This is frustratating and I would appreciate any guidance.  THANK YOU.

When using Spark, I keep getting this error message. Bad connectionSorry, we are having trouble connecting to our servers.Error: E_FETCH_COMPOSITIONStatus: 500Request ID: R07BUqWQMMBGzsd3CS1ohE4lXJGEOumn

I can´t reinstalleted my program Lightroom 6 on my repaed cumpute. Your server says that I don´t have tge latest Windowvs 10 and Edge. I get my computer frpm service with the latest program on it. Why can I not loaded the Lightroom again. I buy it in 2016 and I don´T wont too pay every year for it. HELP Christer Rasmusson xxx I have your elemnts since many year back.   [Moderator]  [personal information removed per policy -   https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467  [This is a public forum, not Adobe support, please do not post personal information] 

How do i down load the programmes to an external hard drive, my pc has limited hardrive space . When i try to down load from adobe it goes directly to my pc storage with no option to choose where i want it stored eg new external hard drive is there a solution please.

Hi, how can I cancel a plan associated with another account which I no longer have the access to the email address and the sign-in process requires a verification code.(also I don't have a phone number with that account.)Thanks for helping out, much appreciated.

I have been a Creative Cloud user for years and this is the first time I have encountered this: I Opened Creative cloud and it states that there was an update. I click to update, and it progresses to roughly 9-10%, then states "Creative Cloud update failed", Error 117. I tried with several of the other applications and they do the same thing. I procreeded to uninstall all of the apps, and they will not download/install. Naturally, I google searched, and found this page:Creative Cloud Download - Error 117  and later this: Fatal Error '117' occurred while download  I took all steps in the latter, via this link, and the steps in the troubleshooting found here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error117  I am completely at a loss and have spent several hours trying to get the applications downloaded.  I tried installing them on my wifes machine

I bought Lightroom 6 in 2015 on cd. When I bought a new Mac with iOS 11 Big Sur, it would not work. My question is, can I upgrade without having to buy a subscription? I don't want to pay over a hundred dollars every year!

I have a 1 year pre paid membership but Photoshop says that I can't use it until I add my credit card information? I'm not trying to pay for photoshop on a monthly basis, I just want to try the product, risk-free.

I am trying to reinstall production preium cs6 on a new hard drive. After entering my serial numder and clicking next I get a box that says serial number you provided is valid, but a qualifing product could not be found on this computer. My previous product as listed in mt Adobe account is #After Effects STD but that is not listed in the drop down list of products therefore I cannot conplete the installation.  Is there a solution for this issue

Afternoon, all.   I tried to start up Illustrator yesterday, and was greeted by a "we can't verify your subscription status" error. Annoying, as I have things to do (and yes, my subscription is still active and okay according to the website). Additionally, if I start up Adobe CC, I get a generic "unable to reach Adobe servers" error. During troubleshooting I pinged the Adobe servers listed here: https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html and found that they resolved to Akamai servers. I assumed that this issue was related to yesterday's Akamai outage and gave it up.   However, I'm still experiencing the same issues today long after Akamai say that the problem should be resolved. I can't access CC or the software I'm paying for. I have now completed all the troubleshooting steps in this post https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html and this one https://helpx.adobe.com/download-install/kb/unable

Hi, I can't get my CS6 activated. It's installed on OSX 10.11.6 that runs in a virtual machine of VMWare Fusion 12 on an iMac 2020. Adobe Support confirmed to me that I have one of my two activations ready to be used. But they can't help (they say) with technical issues during the activation, as they themself can only deactivate an older installation but not activate a new one. And as CS6 isn't officially supported anymore that's all they can do and I shall ask the community here to find answers and solutions. That's what I do now. Description: CS6 is installed and updated. Java is installed too. When I open i.e. Photoshop, I am asked to either continue the 30 days test version or license the product. I choose "license" and another window appears, saying that I need to register. I click on "register now", type in my account details and click "register". But all that happens is that I am redirected back to the previous window. No further message. It just doesn't get beyound th

hi! I've read that both Photoshop and Premiere are already available for Silicon without Rosetta, though when I double click the folder to install both apps, I get a message that I need to install Rosetta first... how do I install them without Rosetta?thanks

Hola, Tengo licencia de estudiante y estoy muy contenta. Pero quiero saber si adquiero un computador nuevo, puedo volver a instalar los programas con la licencia? Muchas gracias    [Title edited for question clarity and future forum search... Mod][Using your name as a question title does not work to let people help you]

I have two devices activated in my Photography Plan account but one of them now appears under two slightly different names and it actually looks like I have three devices activated which can't be right. I think this might have happened following the last Creative Cloud or Lightroom updates"Medion on WINDOWS" and "Medion on WINDOWS_64" are the same same device.I currently have both Lightroom Classic CC and the old standalone Lightroom 6 installed on this device and it appears that Lightroom Classic CC is associated with "Medion on WINDOWS_64" while Lightoom 6 is linked to "Medion on WINDOWS". This makes for a very confusing set up particularly when it comes to activation or deactivation of the device either online or by signing in/out using the Creative Cloud app or individual programs. It was a lot easier before when the device just had one name.Does anybody know if this is normal and, if not, how it might be fixed. I have tried uninstalling everything and re-installing but that made n

Im working on Acrobat DC, when its done it can't be open and CC sugesst to download again.It happend many time, i tried to reinstall CC and it when instal Acrobat it happend again (it always go download even the data its done)

I have been trying to get help with a problem.  I cannot get Photoshop 12 to work on my Windows 7 computer.  I have spent many hours going around in circles and keep winding up in places like this, which I tried yesterday with no luck.  I believe that there must be a simple solution, but I cannot get to anyone who can help me.  There are no telephone numbers or email addresses that I can find in the Contact Us section.  This should not be so difficult.

Gallery  

I've been talking to tech support since Monday.   Adobe apps , PS/inD/Ai were constantly stopping. I was advised to un then reinstall the apps. When I went to reinstall, I was told I couldn't because my computer has an ARM rather than a AMD processor. Now I'm being told no one in tech support can help! I'm a graphic designer under deadline and can't finish my work!!! 

Hello!  Does anyone know where I can find a download for Adoble CS5.5 Master Suite in a x64 bit version?  I had my original copy stolen years ago.  It wasn't a problem because I still use the same computer.  However, I'm having to purchase a new computer and I will need that Suite installed on my new computer.  Can anyone help?  I would really appreciate it!

I have two Adobe Photoshop Elements 14 editions, and I use iMac 2011 Destops offline.  When I try to install Elements 14 on a refurbished 2011 iMac Desktop I get the message that I must DEACTIVATE the software on other computers.  I do not have it on other computers.Is there any remedy now that APS has stopped supporting the software?

When attempting to install apps, Creative Cloud states that my operating system in incompatible. An error pops up stating that I need Windows 10 (Version 1903 or later). I have Windows 21H1, so I believe this is incorrect. I have uninstalled Creative Cloud using the Creative Cloud Cleaner Tool, and reinstalled it, but this problem remains. I have also ensured Windows is fully up to date.  Any help would be much appreciated,Thanks