Download & Install

When I update programs, the previous version remains. Is it safe to uninstall the previous version? Greetings from Knud Erik Jørgensen

Dear Adobe Community, I have the following issue. I can´t update any Adobe CC Application or install a new one. It always starts a few percentage of success but than the typical colorful apple wheel appears and the complete MacBook get frozen or it starts automaticly new with the message "An error has occurred". I tried the steps below:Repair Mode of the Creative Cloud (with the uninstaller app)Deinstalled Creative Cloud and and all applicatians and reinstall them after itDeinstalled my Anti-Virus-ProgramTried the CC Cleaner ToolTried a different Creative Cloud version for my MacBook requirements (version of MacBook) But the problem is still there. I spended really a lot of hours with this drama. I would be very happy for any tip. Reinstall the MacBook would´nt be my wish... Kind regardsDominik

My Creative Cloud Student and Teacher Edition (one-year) (Paid Monthly) has just ended, but I can not renew.When I open the programme it shows the box"Renew your subscription at Adobe.com today."I clicked it as usual just like the month before. The browser shows up I choose the plan and It shows"You're already subscribed to the Creative Cloud Student and Teacher Edition (one-year). See your plan details We are unable to assign a license of the product you are trying to purchase to this account.How is this possible? I am doing this for almost a year and the problem never happened before.

Resently my PC was formatted & another hard disc was used for installing Windows 8 & other software.But I was unable to install Adobe Design Std CS6 6.00 again. It is showing 7 day trial.During activation it gives internet connection issue.

Does lightroom work on an HP?

Hi, my legitimate (bought from adobe) CS6 Web Premium serial number was revoked and I can not use them anymore. I have my serial number registered and available on my account. I have all the packages and disks with me.Would you tell me how I can fix this?

Will Elements and Premiere 2021 work on a MAC running Big Sur ver 11.5.1  I would like to know if there is a problem before purchase because I had Photoshop Elements and Premiere 7 and after updating to Mac OS Big Sur the software no longer worked.  I have since delete the software from my PC.  So I would like to know if there is issues with Elements and Premiere 2021 before purchase Thank youDeb

Howdy CC People.I have CC on my work computer for various stuff. I am trying to now download/install Photoshop and Acrobat. The status bar climbs to 6% then hits me with this bad boy:Upon clicking 'More Information' I get this wonderful thing:My main drive is a network drive with countless terrabytes available, but my D drive - where all my CC stuff is located - has around 75GB on it (It's an SSD, if that makes a difference).Now I have another PC next to this one that is absolutely identical in specifications and build set up. It has every single CC program installed and runs like a dream. For some reason that I cannot find, this one just won't play ball.Anyone here that can help? My companies IT department are absolute horsesh*t.

To install Acrobat DC I get the request to type my " Systemkennwort " sorry no english word found for" Systemkennwort " it seems not to be my password. Can somebody help 

I just bought a new Macbook and migrated my old Macbook over via Time Machine backup.  I updated my OS and the CC updated all my software.  Now I'm showing that I have the 2019 versions of the programs AND the 2021 versions.  Anyone know why that is?  I assumed it would just update the old software.

I am trying to cancel my "FREE" plan because it keeps poppong up and doesn't allow me to do anything else. I can't canel it as instructed by the help page because I haven't downloaded it. I am using a work computer and don't want to download anything. I just need the "FREE" plan canceled.

I'm trying to install Creative Cloud on my Mac. Installation finishes successfully, but then CC won't open. Not message or anything, just nothing happening when I want to open the programm. Have repeatedly deinstalled and reinstalled, deleted the whole Adobe folder in the library, run the Cleaner Tool. All did not help. If I check Activity Monitor, each time I try to open CC, a new AdobeCRDaemon task will start. Any idea what else I could try?(Might be related to older Adobe installations I had running on my old machine, based on which I have set up my new machine.)

Recently I had to validate my student status again. I use a student license since I am enrolled to the Open University. Adobe has outsourced this process now to a company called SheerID. The people who work there, or at least the one I got in contact with, Jonalie D., is not the sharpest tool in the shed.  As requested I provided a recent confirmation of the university that I am still enrolled there, with my own name and student number, just the same as last time I had to prove my enrollment to Adobe.  This was not enough for her since the letter did not contain my initials. So, as requested by her, I send some screenshots from the portal from the university where she could see my account details. Again, this was not enough because my official first name is not the name I daily use and which is on my Adobe account. Official my first names are Jan Alexander, but I go by Sander which is short for Alexander. To show proof of this, I also send a copy of my passport. Again, t

I've been using 2021 since it's release, but whenever I save a project, it shows the PP 2019 icon (see pic below).  I want to remove 2019, as well as 2020, and only have 2021 on my computer.  If I uninstall all the old versions, would it compromise the projects that were saved showing the old PP icons or if they were editing in the old versions? Thanks. 

Hello,I need assistance to de-activate an Adobe Professional XI license from a c omputer that I can no longer access as it has been re-imaged.Adobe support has directed me to this forum and instructed me to post for assistance. 

When i download from my adobe account the system tells me after installing that the serial number is not correct but it is in my account. What do i need to do

BOA NOITE A TODOS, EU ADQUIRI UM PROGRAMA ADOBE PAGUEI A VISTA, POIS IO DEBITO NA FATURA DO CARTAO JA FOI EFETUADO., POREM NAO CONSIGO EFETUAR NENHUMA OPERACAO NO PROGRAMA NEM EDITAR, NEM APAGAR NEM DIGITAR NADA NO DOC EM PDF.  NAO SEI COMO DEVO PROCEDER. SE ALGUEM PUDER ME AUXILIAR REFERENTES A ESTES PROBLEMAS EU AGRADECO DESDE JA. MEU MONE EH OTAVIO JOSE DE MATTOS BOSCOLO E MEU WHATSAPP EH 11 967673892. DESDE JA AGRADECO A ATENCAO DE TODOS. AGUARDO RETORNO O MAIS RAPIDO POSSIVEL, POIS TENHO TRABALHOS PARA SEREM ENTREGUES, E ESTOU COM AS MAOS ATADAS. GRATO. TAVINHO BOSCOLO

Hi is there a way to remove old versions of Photopshop from the list?Its says its there in Add and remove programs but in CC its not there.Why is this and is it really taking up  2.37GB Its it on my PC or not?Is there a way to remove it from the list?

Ok, I am REALLY frustrated. I tried everything to install After Effects, and there's nothing I can do!I need INSTANT help. Exit Code: 146-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 2 error(s), 1 warnings(s)FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'CCXProcess-Components', version:4.5.0.27FATAL: Error occurred in install of package (Name: CCXProcess-Components Version: 4.5.0.27). Error code: '146'ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0WARN: Unable to move file at "C:\adobeTemp\ETRF417.tmp\5\specifier\ccxprocess_hd.xml" to "C:\Program Files (x86)\Common Files\Adobe\Vulcan\specifiers\ccxprocess_hd.xml" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.------------------------------------------------

Hello Adobe, FYI This came up my Facebook feed a few days ago (as an advert). They claim to sell genuine Adobe licences.They also have a website: https://www.ovokeys.com/ For you to look into. Regards Kelly 

Chat not working.  Says an agent will be there in 1 minute......    hours later       zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz  nothing!!!!  

Bonsoir,Je viens de prendre une formule étudiant pour mon fils et lui ai cré un compte.Malheuresement lors de la finalisation du compte, après avoir rentré le code de verification et mis un mot de passe fonctionnel (maj, chiffres ...) un message d'erreur s'affiche. J'ai changé de pc et de navigateur et refait la manip plus tard mais rien n'y fait.Donc pas moyen de se connecter nul part pour annuler l'achat ou suprimmer le compte.Auriez vous une solution ? Merci d'avance 

Fiz a assinatura do cloud porém não consigo fazer o download porque meu notebook só tem 32 bits e quando vou fazer o download aparece a mensagem que não foi possível fazer o download pois requer 64 bits, o que faço agora? Não tem uma versão para notebook com 32 bits não? Vou precisar cancelar a assinatura? Espero que respondam

Adobe installs files in Mac with damaged property list data.DiskWarrior 5.2 - Files - Start finds that some files installed by Adobe applications in Mac have property list data that is damaged. For instance:File: "._Info.plist"Detected that Property List data is damaged and cannot be repaired.Unexpected character ‹ at line 1Location: "Mac/Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/A/Resources/"File: "._Info.plist"Detected that Property List data is damaged and cannot be repaired.Unexpected character ‹ at line 1Location: "Mac/Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/A/Resources/"DiskWarrior indicates that Property List is a standard file format for storing data and is often used to store preferences. The names of these files normally end with a .plist file extension. Corrupt property list files can cause system instability.It would be great if that was fixed. Thanks!

Hi, I think I might've solved Error Code 146, but something fishy is going on with my desktop. Adobe Creative Cloud thinks that I don't have Premiere Pro and After Effects installed, despite the fact, it's on my computer. Why?