Download & Install

I just signed up for the Adobe 7 day free trial and was given order # and payment dues.When I try to download onto my iPad, it directs me to the Apple store, who then again asks for payment info!  Why is this required twice?  I don't want to be paying Apple again for this trial!!  Can someone let me know if I should proceed?  This is totally confusing!!

On my macOS (Mojave), I have an folder, 'Adobe GCdata' which keeps appearing everytime my computer turns on, with one file within it. It always has zero bytes. I haven't opened Adobe DC Reader recently; no other Adobe products are on my computer, not even Adobe Flash Player.  Is this Malware or a folder created from Adobe?  My antivirus company, F-Secure, thinks it may be a hacker trying to enter my computer. Can anyone in the Adobe Community share a solution? Thanks.

Cannot activate CS5.5 Illustrator, and cannot find help 

my downloaded pdfs now have the adobe screen page showing around it. downloaded the free software earlier to read a proof flyer but I dont intend to subscribe to the software. Can you assist how I may quit it?

My updates have stopped because of my OS High Sierra 13.6. Does anyone know how I can update my macbook pro to a newer OS? I have read a few articles, but I'm not sure if this can be done. I do have a SATA drive and the following graphic card(s)AMD Radeon HD 6750M 1024 MBIntel HD Graphics 3000 512 MB

I have an annual photography plan and pay every month for photoshop.The photoshop that is installed on my desktop doensn't work as it is mentionned that the free trial expired.I do not need that free trial as I pay every month for the program.I tried to reinstall, but that didn't change anything. It is still stuck.Who can help me to fix this ?

Hi! I need to install my photoshop elements 12 on a macbook pro BigSur, but it needs to be updated.Where can this be done? Can't find any download links. Anyone who can help? Haven't found any links in previous convo's."The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

I'm trying to install Photoshop on my new MacBook Air and I keep getting "Error Code 403."  I followed the steps to fix this error and checked for updates.  According tom that, I am up to date and there's nothing for me to download.  When I retry to install PS, I get the same error code ... again ... and again ... and again ...

Hello! I'm trying to install Adobe XD but when I double click on the app icon an error message comes up saying "No internet connection" when I am fully online. I've tried restarting my computer twice and I also unplugged and restarted my router. It's still happening and doesn't make any sense and obviously, it's very frustrating! Any ideas on how to fix this? Thank you in advance,Mariana

I've had CS6 installed on my Mac Pro and used if for years until the computer's power supply failed last week and it went dead. I bought a second, identical Mac Pro, and moved my hard drives into it and am back up and running again. However, when I start up any CS6 application, up comes the CS6 Adobe Application Manager window asking me to sign in and re-enter the activation code (otherwise it says I'm running it on a trial basis for 30 days). That's no problem, I have the serial number right here, ready to enter. I click on the License This Software button which takes me to the Sign-In Required window. When I click on Sign In Now, my e-mail address is already filled in for me, so I add the password in the box provided and click Sign In. All that happens is that it goes right back to the Sign-In Required window.  Again I type in my password, click Sign In, and once again, back we go to the Sign In Now window. Around and around we go in circles, every time, stuck in

I have an old CD version of lightroom 1.1.  I want to install it on my laptop, but chat support and phone support are zero help because there is no new revenue for Adobe.   How do I go about downloading lightroom and using the Serial Number that i have from the CD box to install it on my Surface Pro.  

[Topic edited by moderator for clarity.]   Hi! I have a physical DVD version of PSE 2019. I had it installed on one Mac Mini and one MacBook Air. It work perfectly on the Mini but I can't start the Photo Editor on the MB Air. I decided to uninstall and reinstall from the DVD. When I did so, i got a popup telling me that the 'install.app' is damaged and that I should please download it again. Well, that alternative is not possible. Then I tried to download the .dmg file from the Adobe web site, using my registered serial number. Worked like a breeze up until when I clicked the 'Photo Editor' icon in the startup window. Then I get a popup saying that my installation seems to be damaged and I should reinstall. Either way, I seem to be... well, I won't use the F word, but that's what it boils down to. How can an installation app on a DVD become damaged? I've used the DVD, like, twice before. My system: Mac OS Big Sur, version 11.1. It's a MacBook Air 13-inch, 2017. Thanks for any inpu

Hi there! I am looking to completely uninstall Adobe Acrobat, and I would like to do it with the Uninstaller as that is the cleanest way to remove all traces in my opinion. Unfortunately, it seems like the Uninstaller did not come with the app when I installed it as it normally should. Any way I can get the Uninstaller so that I can use it to remove the app and its contents/files? Thanks!

I purchased a USED and legal cs3 with serial #. The trial is over, tried to activate iit by phone and they do not do tbis anymore. Again this was a ONE license LEGAL owner. I was told it was diacontinuesd, but just need to find out how to activate it? It was a used CD one owner I should say LEGAL, and just need to make it work past the trial period.

I have two products: Adobe InDesign v1.0 and Photoshop CS2. They are both registered to me and I have used them on a legacy PC running Windows 7. I need to transfer them onto a new legacy PC. Adobe no longer recognises my original account login details. I created a new account and I get errors: For inDesign it doesn't recognise the serial number For photoshop it says the serial number is already in use.   Is there anything I can do? Although they are old products they were expensive at the time to purchase and I would still like to use them.   Thank you.

Having been helped previously on the forum to find the serial number to this old but much used programme i was able to install it on a new computer. Unforunately when i try to open the programme i get the message "could not start AP because volume windows is using for virtual memory does not have enough free space..."i have tried running the programme in compatability mode for win xp to win 8 but no joy.for information the computer is running win10 64 bit.asrockb450 pro mainboardamd ryzen 7 3700x 3.6ghz 8core processorgigabyte gtx 1650 graphics card32gb ddr4 2666mhz500gb seagate mvne ssd 2tb hdd.thanks. 

could not copy a file to the destination folder because it is not writable or is not enough free space (3) I am on window in lightroom clasic  and get this when trying to download my imagers from my sd card, they seems to be only answers for OS and am windows. How do i re tify this problem?

Hi Guys, Any guidance would be grand, I recently embarked on a part time course (as I work full time) to get certified by adobe on indesign, photoshop and illustrator. I signed up for the students plan and it charged me with no problem but I am quite ocnfused as to how once I finish my studies, how I can cancel it and how it all works, My current course end on November 2021 but I will be doing more courses till at least the end of next year. Do I need to send something in? All I was asked was the institution im studying at.

I am facing issues with Illustrator uninstallation,

Attempted to open Photoshop and received error 0xc0000142 (windows error).  Attempted to uninstall and reinstall, and creative cloud is now giving an error 1002 while downloading updates.  Tried to force uninstall, via the control panel, but it redirects back to the creative cloud, which is stuck on error 1002.  Downloaded the Cloud Cleaner Tool - go to open and get windows error 0xc0000142, and it will not open.  My LightRoom still opens wonderfully (for now).  Are there any other options to update (manually) the creative cloud so that I can uninstall and reinstall Photoshop?  

I just got the new colored IMAC and tried to install my lightroom app and it couldn't download due to the software "needing to be updated and I need to contact the developer". Has anyone else come across this issue?

I purchased the Creative Suite CS5 when it came out but have lost my disk after moving.  My laptop was recently stolen and I'd like to download a copy but am told that I can't.  Is this true?  If so, I'm really disappointed in Adobe.

I purchased a creative suite photoshop on my mac and now after i update it its only good for 7 days. Do i have to buy it again? The old email address that the account was attached to is no longer in use. Help!!

I found photoshop cs4 and cs5 that had been bought as upgrades a while ago 2 computers ago and i would really like to use them but seeing as they are upgrades i need to have the full verson right before cs3 or cs4 to use these disk and serial numbers. i can not afford this program all out and monthly is annoying all i need are one of these cause its perfect for what i do and im used to them. can someone help me!!!! Thanks