Download & Install

So I updated my Illustrator and InDesign programs to the newest versions available (25.2.1 for Illustrator and 16.1 for InDesign) and it's completely slowed down my computer to a point that it takes 10 minutes just to load my Gmail webpage. I tried uninstalling the new versions and I was going to go back to the old versions but now they can't even install because the new updates made my computer incredibly slow. I have plenty of storage on my computer so it has nothing to do with space and I've tried restarting my computer and it's still taking forever to load. I'm getting incredibly frustrated as I need these programs to finish homework assignments. 

I have been experiencing this issue for a while now where the sign-in error keeps popping up even tho I uninstalled the app and redownloaded it again, it seems like it's in a loop!!  the image below shows the error that I keep getting despite pressing sign in multiple times...  

For the past 3 months, I have been unable to use adobe creative cloud to install photoshop and illustrator. This is because every time I try and install creative cloud it just ends up getting stuck on loading until it says it's taking too long and then eventually says it needs repair or to uninstall, I do as follows and it never fixes. I have even tried doing everything the forums tell me to do about this but I can't get anything to work at all. I would contact support but it doesn't let me and tells me to contact an administrator, but I'm at home due to covid and the IT guy can't come to my house. Please I really need help I need these programs for school and I have tried everything in my power to get this to work but nothing has ever worked.

Having troubles downloading Acrobet Pro. We signed up for the trial and supplied our credit card for continuation,   

Hello,I downloaded the creative suite to test it for the trial period. However, I cannot see anything in my https://account.adobe.com/plans and I want to cancel it. It is the second month I have to pay for it but I don't know how to cancel it ...help!

When I try to download Lightroom theres no option as to where to download it and it goes straight to my C drive. I have very little space on my C drive so I can't but many pictures on it, is there a way to move my lightroom to my D drive?

Hello all, i am not able to download any of the adobe programmes on my google chrome laptop. i keep getting an error message or a link to download and keeps getting the same over and over again. Pease help.

So long story short, adobe had given me an entire copy of cs6 master as an apology gift when they ruined my physical copy of cs2 master. last night roughly at midnight the entire thing crashed. I can no longer create any new files or open them without either a crash or the entire thing getting confused about not being able to communicate with some drive its not even using or on.  One person did try remote access and failed to find a problem and theres nothing wrong with my system and nothing on my computer updates without asking me first. Its exactly the same as when this nightmare started. so computer has not been changed, updating adobe is impossible for a million reasons, the serial is valid,  and uninstall did not fix the problem  Some articles alluded to adobe bricking software again and im very close to just launching a lawsuit since they literally just stole my product from me again and both the call center and their twitter account process are ran

Still unpossible. Not professional at all from Adobe. Was expecting that my monthly fees would include a better service and reactivity.

Bonjour, j'ai une bizarerie sur mon compte.Muse est devenu installatble sur mon compte alors que, je n'ai rien souscris. Celà n'apparait pas sur l'offre de mon compte non plus.Et ce n'est pas une béta ! Je suis pas un poisson non plus... ça parle à quelqu'un de coic!

Quand je veux me connecter à mon compte Adobe Creative Cloud depuis mon Mac Book Air, j'ai un message qui apparaît : "Impossible d'accéder aux serveurs Adobe. Vérifiez vos paramètres de pare-feu. Assurez-vous que les paramètres de date et heure sur votre ordinateur sont corrects, puis réessayez." Une aide me serait précieuse pour enfin pouvoir accéder à Adobe CC.

I have  an Indesign subscription and when I go to install indesign on my computer it makes it to about 5% and then says it has failed. Please help!

Hi! I trying to install Photoshop. It gets stuck at 8-9% and then it "says" Error code 120. I switched to another hard drive with 337GB available and it still says Error code 120. Any ideas how to fix? 

My Adobe creative cloud sign in page isn't loading at all, rest all the pages of adobe.com are opening as usual

I am not able to update my Applications because of the exit code 189.    Exit Code: 189 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Total size required for installation is '5611080665' bytes, but only '0' bytes are available on the installation drive D:\ FATAL: Error occurred in install product workflow with error code 189 error message 5611080665#@#0 -------------------------------------------------------------------------------------   Adobe Cloud is installed on drive C: but the applications are on drive D:. Even there is more than 1TB available it terminates the updates. The only way around is to uninstall and install Cloud and the applications again. After that update everything is working for about a week then this message keeps poping up. I installed already 4 times all my programs but I am getting tyred of that. I can't find any documentation about that error elswhere.

I am unable to download photoshop through the creative cloud i keep getting the error code 403 what do I do? I am running the latest version of mac os catalina.   {Thread renamed by moderator}

It does not update any app.If I uninstall one up, it fails to install it.I have twice un-installed ACC and re-installed it to no avail.I run the ACC Cleaneer Tool and what it did was to uninstalled it. It did not clean anything. I do not know what to do. Can somebody please help me. Bill S 

When installing Adobe from a disk, I get the following message.What it means?What should I do?

hi, I have a adobe few years ago and want to install in my macbook now, but now the macbook said only support 64 bits program, which my adobe version is 32 bits, how can I change it to 64 bits?

I'm not really sure how to describe my issue - I get no error code and I have no idea what would be causing it, but when I'm installing Creative Cloud, after it has me enter in my email address to sign in, it seems to append some string of characters to the end of my email address and try to send an email there instead of to the adress I entered for verification. Of course, I don't receive that email and can't verify.  Obviously, I don't know how to fix it. As I investigate further, any advise or tricks would be appreciated. 

Hi everyone, So i have been having a problem and been trying to fix it for about a week. My adobe products would not open and i've been trying everything to get them to work. I tried installing the creative cloud multiple times. I have tried deleting the apps(since uninstall was not an option) and redownloading the creative cloud. It started with not downloading all the way. Then the more times i tried i get erros, multiple ones like "im not connected to the internet" or "im connected to adobe servers" and i am connected to the internet of course. and I have tried a lot of sites with help advice and links to help and the adobe support. I have tried the cleaner, repair and uninstall options and none have worked so far. the cleaner worked once and the uninstall creative cloud has worked. It is just the download and opening of the apps that isnt working.Is there any advice anyone can give that could help me? I am trying to do this on a brand new computer - Mac OS Version 11.3.1

I have just purchased a new MacBook Pro and was setting it up this morning and despite trying six time I cannot get Ps 2021 to load.  It just keeps spinning.  Does anyone have any suggestions. I have tried all the usual things like shutting down and rebooting.  Thanks for your help Jennifer

When looking at the specs needed to run the new 2021 updates for some of the adobe products (after effects, media encoder, premiere pro and photoshop) it seems that I have all the needed requirements to update these programs - although I am still receiving a message saying my system is not compatible. I've tried to check for updates for the OS system to see if that could be the problem as well as ensuring that I am running programs as the administrator. Really confused about what this could be and greatly appreciate any troubleshooting suggestions 🙂  System Specs:Intel(R) Core(TM) i7-8705G (19042.964)OS Microsoft Windows 10 home 20H2 for x64-based Systems (KB5003173)16.0 GB RAM (15.8 GB usable)

I'm trying to install Photoshop through Creative Cloud. It gets to 9% installed and then I get an "Installation Failed" message with no error code. I've logged out and rebooted and I've tried uninstalling and reinstalling creative cloud. Nothing has worked so far. Acrobat, Lightroom and Lightroom Classic have installed without an issue. I'm using a MacBook Pro running Big Sur 11.31.

I have a McMini and a pad and a Macbook Air and I want to use CC on all 3. I work at school and then at home. My account asks me to de activate photoshop on either the Mac mini or Air. Is it possible to have both activated?[Putting your name as a question title is not good][Title edited for question clarity and future forum search... Mod]