Download & Install

I'm from Canada and support is nowhere to be found.How can I reach out to a person on a one-to-one basis and not with a forum, because they are horrible as customer support? Thank you.

I have Adobe Premiere 2020 v14.8 installed and I want to install the 2019 version.When I go to the creative cloud app to install other versions of Premiere Pro the only options are v14.9 and v15.0. If I click looking for older versions I'm tranfered to adobe website with apps available to download but premiere pro is not there.How can I install older versions? I already had installed the 2019 versions but I uninstalled it a few months ago.Thanks in advance.  

Does anybody know how to fix this? Thank you

Hallo Leute,leider ist meine C Festplatte wegen meiner Illustrator  und Photoshop Bibliiothek voll. Jetzt konnte ich das verzeichnis bei Photoshop in den Einstellungen ändern, aber noch nicht bei Illustrator.Weiß jemand wie ich es einrichten kann, das meine Bibliothek auf der Festplatte D gespeichert wird und gleichzeitig Illustrator auf C läuft? Gruß Bernd

Je n'arrive pas à télécharger une deuxième version de LRCC pour un nouvel ordi . Existe t'il un lien ? 

Hi, everytime my Adobe products (Lighroom & Photoshop) updates, it uninstalls and re-installs.But now Ligroom classic isnt re-installing, it says update failed due to duplicate file - please remove file... when i go to adobe file in C: drive and try to delete Lightroom folder it says 'Location is not available - access is denied' ??? I am behind schedule now as i have been trying to sort this... but i am stuck!!

Hello. I'm using Photoshop and I try to remove ShutterStock watermark that I have downloaded images from Shutterstock.com I have downloade a ShutterStock watermark image. See my watermark image below:   I don't know how to remove it with Photoshop Tool. Anyone can give me some methods. Please help!!! Thank you! 😄   About me: XXX Website:  XXX   [Moderator] [personal information removed per policy -  https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467 [This is a public forum, not Adobe support, please do not post personal information]

I just downloaded Illustrator, but cannot get it to open because it's saying my account has expired.  I used to have it on this computer with a former employer but am now wanting it for personal use, but when I try to open it it asks me to purchase a plan (which I already did under a new email address) and if i click that it shows my old email and my old bosses payment info.  How do i get it to work with my new account?

when I start installing say photoshop or the adobe creative cloud install it's get on the photoshop install up to 6% and then says error 201 and I tried all the trouble shooting options and used to adobe cleaner and nothing seems to work I've never had this problem before with my old PC

After I bought the Premium version, all the presets and photos were deleted! Help, how to restore them?

In Lightroom it says "Your cloud storage is full … 21.07 GB of 20 GB used." However, when I go to the Creative Cloud and click on "Files" it shows there are no files and when I click on "Deleted" it says "You have no deleted items." Therefore, it appears I am using no creative cloud storage, but it still says storage is full?Any ideas on what should I do to delete/ clear the storage?

Been using ATD for over a year. I adore this plugin and cannot find anything else of any kind that can touch what it does! Where or who can I go to to plead for it's continued development??   Thank you, L Diane Johnson

I bought Lr 6 back in 2015, installed it in this laptop. But, cannot access it now. Only can use Lr 5. I have the serial number; don't pay for CC. Help !!!  How do I get this product installed again ?Thanks. 

I didn't know where else to put this, but the following page with InCopy's system requirements hasn't been updated for version 16 (2021):https://helpx.adobe.com/incopy/system-requirements.ug.html This can cause problems for people using Windows 10 build 1803, which is no longer supported. 

bonjour je ne suis pas capable d'installer mom photoshop cs 3 sur mon nouveau ordi jetais sur wjndows xp et maintenant sur windows 10 le # de serie est sur la boite mais je ne peut pas l'activer merci de votre reponse Regis

HiI'm currently working on a Mac, which is 10 years old and Adobe Creative Suite CS5.5, which is about 8 years old.In the event that my Mac breaks down, is there anyway I can reinstall my Adobe software to a new 'old' Mac. I have have the serial number to the software, but can't seem to find anywhere within my ID to reinstall it.I can't imagine I would be able to reinstall the software on a new Mac, due it not being compatible. But I should be able to install it onto an older Mac, especially as I've already paid over £1000 for it in the first place.Any help would be much appreciated.Thank youRichard

In HTML 5 video presentations the sound cuts out at the end, but then it opens again and it sounds good but is very uncomfortable. Any solution? Any version of Adobe Presenter 11.1 without flash?

HiI am living in Greece and since yesterday I can no longer connect to Adobe servers. I have tried this https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.htmlThe fix didn't work and trying to re-install dosn't work, I just get a spinning circle that eventually times out. I am beginning to think that Greece may be geoblocked as I had to use a VPN to connect to the help site! Is there any way to contact Adobe to sort this out? I can't afford to phone the USA!  I have checked the hosts files and nothing in there either. Any suggestions other than cancel my account (although that is an option!)Error code 1: Installation failureError code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Hi -I need to use illustrator this morning, and I'm trying to download it. When I go to creative cloud, I can scroll up and down in the display, but nothing is clickable. Menus, update buttons, left side panel. It's very bizarre. Rebooting didn't help. Yes, I'm logged in. Anyone else have this issue? TIA -Diana  

Bonjour,J'essaye d'installer PhotoShop mais mon installation s'arrête à 8 %, j'ai déjà désinstallé 2 fois et réinstaller, j'ai toujours le même problème, est ce que quelqu'un a déjà eu ce problème et comment l'a-t-il résolu ?Merci d'avanceSolange

I start the membership and download lightroom, photoshop a few days ago. Everything is working properly although occasionally crash. Every the lightroom/photoshop crashed I click send the report. Today 25th May I open lightroom and the "login window" pop up and disappear and it repeated infinitely. In other words, I can't open Lightroom or Photoshop. I can't log in to Creative Cloud App. I have try literally all methods posted in the community, like uninstall&reinstall, repair visual C+++, WIM Service, restart my PC, update to latest window version, retriaving&storing license information etc.... Please help......I put some screenshots FYI        

We have an issue on a Windows 10 machine - Version 1909, all up to date. Space available is around 40GB, 16 GB RAM, High Reslution Display and Video Card is also available.However, CC states that all Apps are incompatible and that we require Windows Version 1809 or higher - which we already have. What else could be the issue? It would be of course helpful if the error message states what the problem is.

Hi there,I subscribe to the full Creative Cloud, but also love using the app Loom for quick/convenient screen recordings. Is there something like this in the Creative Cloud or Adobe eco-system? Captivate seems like the closest thing, but that is definitely way more functionality than I need, and unfortunately it's not included in the CC subscroption. It would be awesome to be able to make quick little screen recordings that automatically save in my Adobe account similar to how I can use the Adobe Scan app to quickly capture PDFs.  Just wanted to be sure I'm not missing something if it's already out there... Thanks!

Now I want the video editor, too. Since I already purchased PSE2021, can I get a deal on the video editor, Premier Elements? If yes, how do I do that? Thanks!

Hello, my adobe is giving error of "adobe error code 195" I don't why with this my LINK REMOVED but I try my best to solve this but this is not yet solved. Kindly give suggestion