Download & Install

I had to buy a new computer, but when trying to install my P.E. 12 it says my serial number is invalid.  I bought the product at Costco & no problems with the original install.  I have a cd , which I copied to a flash drive and then loaded on my new computer.  This would be only the 2nd computer I tried to put this software on.  What is wrong, and how do I fix it?  Thanks, LS

I am attempting to make a clean installation of CC desktop on Win7, but upon completion I am greeted with a blank screen, screenshot included. I also get an infinitely loading cursor whenever I hover over the desktop app, which is the only Adobe product installed on my system other than Acrobat Reader DC. My credentials are confirmed with no issues during installation, and the issue persists no matter how many times I repair with Creative Cloud Uninstaller, or straight up reinstall the whole thing from scratch.I've also tried renaming or even deleting the OOBE folders in both of the following directories:c:\Users\George\AppData\Local\Adobe\c:\Program Files (x86)\Common Files\Adobe\I've read that deleting them and reinstalling has fixed the issue for several people, but in my case it doesn't seem to change anything, plus the OOBE folders are recreated after every reinstall which seems redundant. I'd appreciate a quick response since I can't afford to have a system without the

Hi I use Lightroom and photoshop, which i open from mydock on my mac, but when i open the adobe symbol on the top bar of my mac it looks like the attached picture. My question is can I delete the old version of LR & Photoshop with no adverse effects? TQ  

Hi there. I've bought new pc and placed my hard disk with adobe progs into it. To be clear I did not deinstall ayn programm and teh hard drive has the same letter and paths as it was in the old machine.  Unfortunately it doesn't allow me to lciense it and tellst me that my license is already used somewhere forcing me to use test version. Is there any way to fix the problem without reinstalling of the hole master collection? I have like dozens of plugins installed and don't want to waste hours of my time to do this again. On a side note: To activate windows was not a problem just 2 clicks. And it is the poor Microsoft. I really hope Adobe can at least provide the same level of service. 🙂 

Bonjour,la connexion de creative cloud pour le bureau n'est pas conservée, en effet à chaque fois que j'ouvre creative cloud pour le bureau on me demande mon mail (ID) et mon mot de passe ???la connexion saute même sans quitter creative cloud pour le bureau. Cela deviens pénible.Le problème est apparu il y a quelques semaines, mon abonnement est toujours valide, les prélèvements tombent tous les mois.J'ai utilisé les méthodes indiquées par le support, nettoyer avec l'outil spécifique, désinstaller et réinstaller creative cloud pour le bureau plus de 15 fois sans résultat.La connexion Internet est active en permanence.Quel est donc le problème ?Pourquoi les identifiants ne sont ils pas conservé ?merci de vos réponses, car cela deviens lourd pour l'utilisateur de version officielle payées.cordialement.Joël

Há alguns dias eu desinstalei o Adobe Creative, mas toda vez que eu ligo o computador aparece essas seguintes janelas. Já procurei em algumas pastas algo relacionado ao aplicativo mas não achei nada. Alguém sabe como resolver isso?  

Just updated to Creative Cloud 2019 apps, and the colour settings are not staying set. Usually I set them in Bridge to sync the same across the suite of apps, but after clicking apply and then closing and reopening Bridge, the colour settings are out of sync again.Photoshop seems to be set correctly, but I cannot get color settings to stick in either InDesign or Illustrator - they revert back to 'Emulate InDesign 2.0' in InDesign and 'Emulate Illustrator 6' in Illustrator, when they should both be set on 'Europe Prepress 3'.Really annoying - anyone for a suggested fix?

I bought a licence for Premiere Elements in february 2020 and installed it on my Dell desktop and Microsoft Surface Pro. I do not use the program very often but it worked fine on both computers.I last used the program a month ago on my Dell desktop.Yesterday I wanted to use it again and now I get the message the serial number is in use by the maximum number of computers. You need to deactivate another computer.  What has happened?  I double checked the serial number I entered.  Please help me to solve this. The Dell computer runs updates and yesterday the most recent update to my PC updated the BIOS. Has this got anything to do with it.  Even if it has, I want an answer to solve the problem. 

The chat from Adobe Support actually referred me here.I am a legal, official paying CC customer.I use the apps on a Mac Pro, which is now aging and can only run OS 10.11 at most.I recently had to rebuild this Mac and because of that I lost all the apps.Of course, I would prefer a new Mac now, but due to the overall situation, it's not possible at the moment.For my activities, this Mac ran flawlessly with eg Photoshop 2017 and need these apps now unfortunately urgent again.The support can unfortunately not help me directly with older download links and referred me here to the forum.I hereby urgently ask for help, that if someone still has a link to download an older CC version (ideally before 2019), it would be wonderful if someone could post it to me here?I would be extremely grateful and hope someone can be found here!Thanks for reading, stay healthy!

Hi, could someone please help me. I'm very new to this ans downright the photography package for first time today! However I've had a spinning blue wheel the entire time (hours) is this correct? Or is this not downloading? Thank you 

Apologies for the short story-length post. And I hope this is the right forum. Tech support told me it was, but I'm not sure. I've tried chat help and submitting bug reports and basically gone nowhere with them besides receiving answers , and posting here is the only thing tech support has suggested at this point.I don't know if this was an isolated incident or what. I received a new computer less than 2 months ago and downloaded my CC to it. I don't care for having immediate program updates, as it can prevent me opening programs when I need them, and I prefer to give new updates a few weeks for any potential bug patches. So, when CC was installed on this computer, I basically went through and deselected every option to automatically update that I could find. Since my workload has been consistently busy, I have not updated CC in several weeks. Last week, I began having a bug with my version of InDesign that was making it virtually unusable, so I opened my Cloud and told

I got help installing adobe premiere elements by remote. It took a lot of hours and this remote helper deleted all my apps, ally bought Adobe programs, all settings, all maps connected to it, all plygins and all settings for both apps, programs and plugins and even the antivirus system from my computer. The support will not help me get all this restored and now I even had to buy another app from them to get work done. I have struggled with this for hours and hours and am crying now. Sooo much work gone, sooo many hours and averything is a mess. On the support they just want me to go to this forum for help. What can I do? I am no good at this language and I am not good at deep struggles at computers. Please please help me It is also really a lot of money. Some conversations  February 17,  8:01 PM   We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.     You a

So i cant find anywhere where to ask this, not even the behance help replys to me.Here is the deal im trying to make public a project that has my works that ive made so far as a hobby since im unemployed and im still trying to get my 1st job, i figured it would be ok to use works ive made for my friends and for me as a hobby, but here is the kicker damn behance made my project private because and i quote: " Privacy Violation Warning - This project was removed from our public gallery because it contains images of or personal information about another person without their permission. Please learn more about our Community Guidelines." That said i went to see what could possibly be causing this problem and i think it is these images bellow As far as im concerned i have permission for said person to place them on my project because when i made these i asked said person if i could place it on my portfolio for future reference and he agreed, so my question ... HOW THE

Using Big Sur 11.2.2. The new update with creative cloud is not possible. Is there anyone with same issue?

Every other app except photoshop will download on my account, how do I fix this?

I just downloaded Adobe pro for trial, and I got charged HK$8 right away after the download. I wanted to contact CS but couldn't find a phone number or email address to ask. The purchasing email says "our customer service is 24-hour year round" (in Chinese), but when I clicked on the link the website says service hour is up to 5pm and is now close. Can't believe this customer service is so bad from such a big company slike this!!! I'm very frustrated. 1. Why I got charged?2. How can I contact CS after office hour? I don't mind dropping an email 3. Why is that the email says CS available all time but in fact is not?

Hi, i need help. A few minutes ago, i bought the pack for students because i need 4 of the apps. However, the problem is to i have Windows 7 in my computer, so i need the old versions of After Effects, Premiere and Encoder. Somebody knows how to dowload they? Thx so much

Hello,Hevery time when I start my PC, I have the error below Adobe CEF Helper.exe - Application Error The Unknown software exception (0xc06d7363) exception occurred in the application at location 0x00007FF952A54F38. Do you have an idea

Hi,I am trying to use creative cloud on my work laptop (but for personal usage during lunch breaks), however my company has a strict "no cloud storage" policy which gets my laptop cut from the network and to regain access I need to format the laptop.I am able to install and run the software, but the included cloud storage triggers the policy.Is there a way to install (for example) photoshop without needing to have the cloud storage?Thanks,Chris

I have just started a free trial of the creative cloud to find that my windows 8.1 computer will not support any of the programs I intend to use, mainly lightroom and photoshop.  Looking around apparently you can download the previous versions through the creative cloud app, I have tried this and it simply does not work. Clicking on the three dots next to "not compatible" > manage > other versions comes up blank except a 'find more versions'. This link doesnt go to anything useable.  Is it still possible to get older versions or will I just need to cancel the trial and go with a competitor program that is compatible with my system?

I have ended up with a screwy situation where I have multiple Adobe Accounts.  Had no intent and it occurred due to an interaction with Google Accounts.  The big problem is the account Adobe brings up has no apps.  One of the other accounts has Dreamweaver subscription under Creative Cloud. It is almost impossible to get to the Dreamweaver App which is the only usage I make.  So how do I merge all the accounts into one.  I know which one I would prefer but any one would do.  Just need Dreamweaver accesas.  

Running CC on an 2012 iMac with Catalina OS (can't upgrade to Big Sur) Everytime I start up my Mac, I get a message saying Creative Cloud Desktop is damged or missing, and needs to be redownloaded - This happens every time I boot up from a power off state, ir when restarting. iIt's the silly thing that takes about 20 mins to complete...  I could get quite a lot doe in 20 minutes, but can't because of this. I can boot up AI, PS and ID without it and they run fine - How can I sort out the CC Desktop issue?  I've done the cleanup tool and other things, but nothing seems to solve the problem.

Didn't really know where to put this post. After updating my adobe cc I noticed that I reviewed a folder called "Library". Initially unable to open but after a while of prying, I found that there is only one sub-folder named "Logs" which has nothing in it. When I delete the folder and restart my computer, the folder reappears. This seems like more of a big than anything. Any way to permanently get rid of it?

He actualizado mi Photoshop y ahora no puedo utilizar mis métodos abreviados de teclado, me sale un mensaje que pone "no se ha podido cumplir porque ha habido un error de programa ¿ como puedo volver a mi anterior versión?

I'm trying to install adobe apps on the second computer through Adobe Creative Cloud. It says I have no plan but I'm being charged for a plan and it also tells me to get "trial" or "buy now" for the apps when I signed in. I signed out and in again and again but it doesn't work. Someone can help please?