Download & Install

Hi everyone!I have my old CS6 Production Premium which I wanted to reinstall after a hard drive failure (on the same computer). After entering product key I received a message that it's no longer valid.Could it be that not disactivating the previous installation (on the broken hd) "kept" my licence active (I had part of the CS6 also installed on another computer, so two possible licences were used)?Is there any way to fix it now? Many thanks to whoever can help!

Hi I bought CC for school & I'm trying to download the programs I need. So far I have only downloaded Photoshop but to even do that I had to repair CC. Now  need Illustrator but it won't download. There's no error message or failed download, just no action when I click install. I've tried downloading other programs & same thing. The page is responding, connected to the internet, I've tried quiting CC but nothing. Any suggestions? Should I try to repair it again or uninstall? 

I purchased the CS5 while in school at Full Sail about 10 yrs ago. I had to purchase a new computer and now unable to download CS5 Adobe Suite because it keeps saying that the developer needs to do an update. How can I update and download the CS5 Suite to my new MacBook Pro?

Since the Windows 20H2 Update the Startmenu Icons have a unified background. It would be great to unify the Adobe Apps. Media Encoder & Photoshop seem to look right. I know this is a bit picky - but I look at these many times a day and it looks simply bad... It would be great if they could be unified 🙂Best Simon

Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar.  It is very annoying. Any idea how to stop this?

As the subject states, I changed my install directory but every time it tries to install it attempts to put the application on my C Drive still. I can seem to locate where the app is installed on my pc as I was attempting to find any files that may have been installed before it failed but can't find anywhere online the install location for default applications.

Hi, I Just got a new hard drive since my old one is full, so when I reinstalled photoshop I had to change install location ofc, but photoshop keeps trying to download in default location even though it can't. please help.

Purchased CC All Apps for Students - Only get 6 apps instead of all 20?  College class requires Photoshop and Illustrator, which only show as a Trial (7 days) or Buy now.  This is a few days after buying the monthly subscription for All Apps (20).  Please help. 

Helloi have a problem with an old product key, not able to activate Adobe Xpro.It s possible to resume that key, thank youLuigi

Whenever I open an app from Adobe CC, a blank white box appears. I cannot use any of the apps, when I close the blank white box it shuts the app down. When I attempt to repair Adobe Creative Cloud from the Add/Remove program dialogue, it says my OS does not meet the minimum requirements and that Windows 7 is the minimum. I'm on Windows 10! Has anyone managed to resolve this? This only happened after updating Adobe CC a couple days ago. 

Photoshop won't install properly. I keep getting a message that MSVCP140.dll was not found.

I purchased an annual subscription in October 2016 for 159.00 . To date I have been unbale to use the product. I have tried contacting Adobe several times only to get my call dropped once I am connected to a CSR. (Probably becuase I am using the sales phone number becuase that is the only one I can find) I believe the problem is I had two accounts at one time. One, my personal one and the annual subscription was for a business. Now when I login to to each account it states no products, no orders. I am very frustrated that is has taken over six months of an annual subscription to get an answer but I am hoping someone here can help me.  Thanks so much.

Can someone help me cancel my subscription to Lightroom please? My iPhone doesn’t have the subscription active on my iPhone or I would doit myself. 

I ve downloaded the Adobe Beta to see if it works with my new ARM Laptop (Galaxy S Book).Unfortunatly the testversion was expired direct after the installation, how is this possible?

I want to remove all my old adobe programs. Because of facing troubles with downloading programs and the Creative Cloud.Hanging at 21.5%. In earlier posts I saw you need to use the creative cloud cleaner tool. I downloaded it. Tried to uninstall programms (that doesn't seems to work right either.) And then using the creative cloud cleaner tool. But it doesn't work after a while its not responding. And needed to force Quit the application. Did this now for 5 times, after restarting the computer several times, but it's not responding and doesn't work. Please some tips!! 

Bonjour,Durant plusieurs jours mes application Photoshop, Indesign et Ilustrator ne s'ouvraient plus.J'ai redemarrer mon Mac plusieurs fois sans aucun succès.J'ai donc décidié de supprimer toutes mes applications Adobe ainsi que mon Creative Cloud dans l'espoir de tout pouvoir re-télécharger.Après ré-installation du Creative Cloud, j'ai remarqué que certaines applications avaient disparues.J'ai supprimé le Creative Cloud, téléchargé le Abobe Cleaner, re-télécharger le Cloud, aucun changement.De plus lorsque je me connecte directement à mon Creative cloud sur Safari, mes applications "disparues" apparaissent dans la section des applications à "tester" ou "acheter" alors que je paye mon abonnement mensuellement, je ne devrais donc pas avoir à les acheter.Comment puis-je faire pour retecharger mes applications supprimées ? Si possible sans passer par le Creative Cloud car il semble être le probleme.Merci!

Hello, Please can anyone help Stuck in a loop of being unable to install any Creative Cloud Applications on Windows 10. Previously had Photoshop installed, but was stuck in a loop of login page appearing then disappearing, so uninstalled everything to start again. But now just keep getting 206 error So far i have tried - Disabling all anti-virus and firewalls- Removing credentials from Windows Credential Manager- Removing Certificates from Certificate manager- UsingAdobeCreativeCloudCleanerTool.exe to remove any reference.- Rolled back Windows to a previous restore point from Windows Update dated 20/01/2021- Used the alternative installer ACCCx5_3_1_470.zip, this did work once, but still couldn't get logged into Creative Cloud suite, same Error 206. Now when i try installing that again gets to 5% and hangs even after an hour.- Tried "creative_cloud_uninstallerwin.zip" Logs are attached (rename to .zip)     

Hello,I'm unable to update the billing info. Once I press the button "Manage Payment" it keeps loading and won't enter the new screen. 

Hi,yesterday I installed a Mac version (Box) of Adobe InDesign CS5.5 and I wanted to update InDesign to the latest version 7.5.3.But Adobe canceled the support for older versions and the good old download links don't work anymore.Can someone help me and provide me the file AdobeInDesign7_5_3_Patch-All.dmg ?Many thanks in advance!Florian

If I buy Photoshop Elements 2021 for £86 is the licence permanent or renewable every year? Thanks Dan

I cant open up creative cloud. its just a blank screen. and theres a pause button on the icon.  And my PS is running slow   help!

I recently reset my computer so I highly doubt I have any malware blocking my installation.    The other day I tried to install Photoshop, and after I was hit with an installation error I clicked "try again" and it worked no problem. I thought it was odd, but I saw it worked so I didn't think much of it. Yesterday and today, I've been trying to install Premiere Pro and XD but after I get to 5-30% I'm hit with an installation error that says "Code 113" and it's labeled as a fatal error.    I read through some of the forum posts and I see it has something to do with my internet connection to the Adobe servers. My question though is, why was I able to install Photoshop no problem, but it seems like I cannot install anything else.    A few side notes: 1) My landlady is insane and "downgraded" our internet to something even worse than we had before. This is roughly when I started to have download issues. 2) I have checked my proxy settings and reset them 3) I h

Hello, after a nth installation of windows 10, I still encounter the same problem: Creative Cloud cannot launch the apps, the apps must have admin mode to start. With the help of Adobe, and many uninstallations and reinstallations, the problem remains: the apps crash as soon as they start because they don’t have enough privileges and can’t change the preferences the apps need. So I help myself by starting as an "administrator" but it is not ideal. If someone can help me it would be great, thank you!!

I am trying to install Adobe CC in order to install Photoshop and Lightroom next. The window prompts me to Chrome in order to auto-sign in and continue on with the installation, but after the confirmation that the sign-in was successful, nothing happens on the program itself. The wheel spins a few times and then, relaunches Chrome to sign-in, state that the sign-in was successful and repeat the same process a few times and then showing an error 206 which I tried to fix as stated in the site to no result, unfortunately.

Trying to download and this comes up, installed several times and this keeps coming up? 'adobe creative cloud is needed to resolve the problem.however, it is missing or damaged. Please download and install a new copy of the creative cloud from 'http://www.adobe.com/go/adobecreativecloudapp'