Download & Install

I purchased PS Elements 2024 and downloaded it. Next I needed to activate it. The instruction screen said to enter the serial number however my serial number is a long number but the activation screen only has 6 number slots.  I thought maybe it meant for me to enter the authentication code from the Adobe Account Access app that I installed on my phone ... however, that code does not let me in either.  I'm not sure what to do now. Would someone please help me? The Help area does not address this that I can find.

Hola, tengo un problema al querer instalar cualquier programa de adobe me sale un error 87, que dice que hay otra instalacion en curso pero en realidad no hay. Su ayuda por favor, muchas gracias

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

Hey, I've just signed back up to the photography plan having been off of it for a couple of years. However I am totally unable to install anything. The creative cloud app opens my browser to sign in, returns to the app which then repeats opening a new browser tab to sign in. It will do this 4 or 5 times and then will say it can't connect to the server. I've turned off my firewall, windows defender and this still doesn't help. I then tried installing Creative Cloud via the windows store which installed but it still doesn't let me sign in. The chatbot Adobe has is also no use at all and just tells me I don't have an active plan. Running Windows 11 if that makes a difference. Overall a terrible user experience.

Is there any possibility to synchronize the settings of the latest versions of Adobe CC (indesign, Photoshop, Illustrator) between 2 PCs in 2024? It worked in the past, but that option has been removed 😕😕

Nach einem Festplatten crash kann ich meine Lizenz von CS5 nicht am PC deaktivieren. Wie kann ich die Software deaktivieren um sie auf meinem neuen Rechner verwenden zu können? Bitte um Hilfe Stefanie

Hi, I own a number of Adobe products and I have registered them all in the past. Unfortunately, that was 18+ years ago.  They still meet my needs.  I don't remember the account info that I was using when I registered them.  The first product I installed and attempted to register was Photoshop CS2.  The serial number worked just fine for the install, but registration generates the message that the serial number is already in use... most likely by my old account.  If there is a way I can clear this up it would be great.  I am told by the software that I only have 19 more days to activate the software or it will cease to work. Phil Jones, Scootin

Hello i need to work under premiere pro 2022 for an old project and assure compatibility with an older computer. Could you please send me a link to download it ?Thanks in advance

Hallo, ich habe folgendes Problem. Ich habe die Creative Suite 6, diese ist unter meiner Adobe ID auch unter Produkte mit Seriennummer aufgeführt. Bei "aktivierte Geräte" ist alles leer. Durch eine Neuinstallation nach defekt kann cih das Produkt nicht aktivieren, da die zulässige Anzahl bereits überschritten wurde. Deaktivieren kann ich auch nicht mehr, da es ja der gleiche PC ist. Im Kundenkonto

hi can i have a serial number of adobe master collection 2019

I puchased Acrobat 11 PRO from Amazon as a CD in Febuary 2014.  I have my license number and my invoice. However, I can't find my CD. I am doing a new install of windows 10 on a new hard drive on the same computer Acrobat 11 has always resided. My old hard drive developed problems that corrupted files and I needed to get a new drive and start over with a clean install of Win10 Pro and all my programs. I am very happy with my old Acrobat 11 and I do not need or desire to upgrade.  Is it possible to download the setup file for Acrobat 11?  Thank you

I purchased CS6 Master Collection for Mac back in 2012 through my college at the time. In 2015, I reached out to Adobe support and did a platform swap on the license as I had purchased a new Windows computer. Since then, I have not had a single issue using the Windows serial number provided by Adobe support until recently.  As tech does, my laptop finally crashed (it's 10 years old now) and I purchased a new laptop. Upon downloading the CS6 Master Collection for Windows as provided in my account because both licenses are registered under my account when going to activate it, it says that my Windows license was revoked.  I reached out initially to Adobe Chat support (who were less than helpful) and they confirmed my Windows Serial Number has been revoked and only my Mac Serial number is active. They could not tell me any more than that as to why all of a sudden my Windows Serial Number that was provided by Adobe is no longer active and kept suggesting that it was ill

HiCan't find a way to transfer license to new pc.Old pc is dead so can't deactivate.Already tried inputting s/n when prompted to buy sw (Adobe believes I'm using a trial version).I can see my license number in "my account" but no actions can be taken.Can anyone help ?Tia

Hello,I have a license for CS6, which can be installed on a maximum 2 computers, and was instaled like that. I deactivated the packages because I want to install it on new computer, but I still get information that the serial number is already in use by the maximum of 2 computers. I wanted to contact support and ask for an activation reset, but since I don't have any plan, the only caller available to me is a bot. I will be grateful for any help

Just wanted to confirm that macromedia flash mx is still free, just to be sure I'm not pirating it.

I've been trying to install Photoshop CC's free trial today, and despite me changing the installation directory, it's still attempting to install it to the default directory.I have an SSD and a hard drive, my SSD only has ~1gb storage left while my hard drove had 120gb left. By default, it tries to install to my SSD (my C drive) so I had to change the installation directory to my hard drive (D drive). In Preferences < Creative Cloud < Apps < Install Location, I have it set to "D:\Creative Cloud" which is a folder that's already created. When I attempt to install Photoshop, it still tries to install to the old directory. Screenshots of my problem are below. I am on the latest version of creative cloud on Windows 10 Professional 1511. Have you tried completely reinstalling Creative Cloud?Yes, deleting all of the files first and then installing it once again.Have you tried restarting creative cloud after changing the install directory?YesHave you tried other install directories (

Hello dear Adobians,I recentley bought a copy of CS6 on ebay and every time I try to install I get this  Does anyone know how to fix this?

Greetings, I want to purchase creative cloud for all applications. I need to use both ipad and computer at the same time. Can I use ipad and pc at the same time for photoshop.

I am agraphic designer and I have the Adobe Creative Suite 4 CD dics installed on my HP laptop. This past year at Christmas my daughters purchase me a 26 inch IMAC computer I have migrated everthing onto the new IMAC computer except for the Adobe Creative Suite 4. So I need help with the migration/install/download to continue working. Thanks,Angela

Utilizing an Adobe individual subscription or membership, you can do the following:   Install Adobe apps on multiple devices Activate (sign in) Adobe apps on two devices Use Adobe apps on only one device at a time   Individual plans are not designed to be shared with other people. Please see Sign in to activate your Adobe apps for information on managing and deactivating your activations.   Do you need to share Adobe applications and services with others? Consider upgrading to a Creative Cloud for Team plan. Some of the main advantages of a Creative Cloud for Team plan are as follows:   Manage Users Simplify billing Creative Cloud Libraries Pooled Storage Advanced tech support and 1:1 Expert sessions   For more information, see Upgrade from Creative Cloud for individuals to Creative Cloud for teams plan.   See the following for more information on Account Sharing and how you can utilize your Adobe individual applications across multiple devices an

Hi! I erased my PC today, and i went to download my adobe apps again but the site isn't working, i can't access. Even with the VPN on or off. Tryed acces on my other PC, and the same happens. Anonimous Tab, same thing.Have any way to download Photoshop without have to enter the creativecloud website?Put an screen print of the error 500 of the website below.https://creativecloud.adobe.com/

I recently subscribed to the Creative Cloud All Apps plan, but unfortunately, I have yet to gain access to download the applications included in the plan. Despite my subscription being active, I am unable to download the apps I require for my work.would appreciate it if you could provide me with guidance on how to resolve it as soon as possible

Sto cercando di installare Illustrator CC appena acquistato ma continua a interrompersi l'installazione con questo errore, provo a cambiare la cartella di installazione ma l'errore persite.Aiuto

Hello !I used Photoshop CS5 on my laptop under Win10 without problem : installed from a boxed versionI just updated my laptop to Win11 -On Win11 ADOBE refuses the serial number and considers I'm using a trial version !I paid good money for the boxed suite, it did not have any end date, it suits my actual needs fine, how do I get to use it still ?Thanks for any clue !P.  

We are using Certiport Compass for ACP exams and they say that Windows 11 is still not recommended due some Adobe issues.  We are buying new computers and cannot easily get Windows 10 anymore. This Adobe doc is what Certiport references.https://helpx.adobe.com/download-install/kb/windows-11.html#known-issues Is this still the case?  Is Windows 11 cleared yet for Photoshop and other applications? Thanks,Jeffrey @ Ohio