Download & Install

I have a premium account till August 2024. I am login in from another computer with the same account. Unfortunately it is showing me" ur test version is expired " what should I do ?

how to register my product online     [moderator detached from unrelated thread]

I have a perpetual license for CS6 Master Collection / Windows that I installed on my PC and laptop a couple of years ago.  12 months ago, I signed up for the creative cloud / all apps plan.  I canceled the creative cloud plan yesterday and my CS6 perpetual license stopped working.  After several chat sessions with Adobe techs, I was told to completely uninstall CS6 Master Collection and re-install with my serial number.  This worked to solve the activation issue.The same thing also happened on my Macbook.  I only have a Photoshop CS6 perpetual license on the mac, not the Master Collection. I had installed creative cloud and then signed out of CC which caused CS6 to ask for sign in when I try to run it.  I have not yet got Photoshop CS6 working again on the Mac. I assuming that I'll need to uninstall and re-install it as well.I never installed CS6 on any of the machines through the creative cloud setup.  CS6 was installed prior to CC on all 3 machines

Hello, I currently am paying for the creative cloud in an account under my gmail. However, my University started offering the full creative cloud for free using our University emails. If I cancel my subscription with my gmail account and then start the one with my University email, will my project files still work? I want to make sure I don't lose anything in this swithcing process. Thanks!

Hola, soy nuevo por aqui, y me pasaron esta licencia para "Administrarla".Quisiera saber que versión de Adobe se incluye con mi licencia (Creative Cloud Todas las aplicaciones 100 GB), ya que hace un mes sin problemas trabaje con 2023, pero me di cuenta esta semana que se actualizo a 2024, pero no se desinstalo 2023, y es un caos cuando estoy trabajando, y quisiera saber que versión debería desinstalar?De antemano gracias por sus comentarios.

Bonjour, lors de la mise a jours des applications via CC ( illsutrator , photoshop et indesign) mes applications sont passé en anglais et accesoirement aucun plug ou preference n'a été transféré.

I have a MacBook Pro and just updated to Sonoma. My CC icon has the red dot on it and when I hover over it I get the spinning beachball. When I move the cusor the beach ball disappears. Unable to select the icon. Restarted, same results. My CC apps open an funtion properly.

I'm on windows 10, I have not been able to install other apps besides the mobile version of lightroom

I used migration asistent and after that I cant access adobe creative cloud so that I can instal all the apps that I need.I unistaled all adobe apps, cleared cache local and browser. What can I do?!?!

I just purched the 1 TB lightroom plan and am currently on the free trial. I am trying to download the desktop app version but on multiple browsers, even after clearing my cache and cookies, I am getting a 500 server error whenever I try to access the download page. Is this the case for anyone else or is it an issue on my end? 

my company has recently registered as an adobe reseller. we need to become a certified re-seller, to do so i need to do the certified partner code of conduct training.   how do i do this? please can someone assist me, i cannot find links for this when logged in please call me [Personal information removed by moderator.]

I am using wine and I need to download the .exe file installer for windows but the online download page keeps installing the .dmg file for me. How can I download the windows installer file and not one for a mac?

Je viens de faire l'achat de Adobe Premier ePro avec Creative Cloud.  On m'envoie vers un lien de téléchargement, mais lorsque j'appui sur le bouton ça m"écrit dans une boite qui apparait au centre de l'écran "Impossible d'ouvrir "Première Pro Installer" car cette app n' pas été téléchargée à partir de l'App store." ??!!Je fais quoi ?  Je demande un remboursement ? et j'achète de l'app store ?André

Hi there!I got a problem with my PC windows 10, I know this is related to Adobe Cloud because that only happens when I am using any CC program. I have tried everything I know and I have found on the internet, but nothing works. Each time I am using weather illustrator or Photoshop my PC collapses and restarts again, it usually shows the same error. However sometimes is a different one, but it is always a blue screen. I need to use these programs and I cannot, it is getting very annoying. I have contacted windows help center but they suggested that it is a error of Adobe Cloud, because it only happens when I am using any CC program.Please  I need help to solve this issue, thanks a lot.Nathalia,

Have hit a brick wall trying to install Creative Cloud on my mac running Win10 via parallels.When I try to run the executable (even when right clicking to "Run as Adminstrator") I get the following error message."We've encountered the following issues:This application cannot be run from a network drive. Pleasecopy it to a local folder and re-launch it.  (Error Code: 71)"I don't see any options to download the entire executable.  I've tried downloading from IE, Edge and Chrome.Any suggestions?Thanks in advance.

Hi, I'm having trouble registering an old Adobe product (CS 5.5 Design Standard) on Windows. I bought a new computer and I want to install it on it (it will be a second computer - I only use Windows). I downloaded the installation files from Adobe's website, where I have registered this product, and during installation I got a message that the serial number is incorrect (I copied it from my Adobe account). I have the following versions of installation files to download from my account: "CS5.5 Design Standard - Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish", second one "CS5.5 Design Standard - English (Required) zip file for Windows)" and "CS5.5 Design Standard - Japanese (Required zip file for Windows)". The same error with the serial number appears with the first two versions, I haven't tried the Japanese version, but I bought the physical Adobe product in Poland, I use it in the Polish language version (interestingly, it is not included

The answer is NOT where this article says. There is nothing at the bottom or the link is no long valid. And...the chat bot should not use forums as documentation.

My Dear Friends, I have a mysterious problem regarding the re-installation of an older version of Creative Suite--but it is entirely unrelated to “online activation”. I wonder if some of you would be so kind as to point me to the solution. SUMMARY: Essentially, I have to re-install Creative Suite onto my laptop, but the installer tells me that I first have to un-install the existing copy which is already installed. Even if I un-install the existing of all Adobe products, including Creative Suite, and Creative Cloud Bridge, the installer continues to tell me that Indesign and Illustrator are already installed, and must be removed first. I have used the built-in un-installer, Adobe Creative Cloud Cleaner Tool, deeper-registry-cleaning un-install utilites, and lastly, a manual search-and-delete of any file containing the word “Adobe,” and always followed by a re-boot. Even so, upon running the new installation, I am greeted with the same “error message” from the same instal

Hallo Miteinander,ich bekomme ständig nach dem Schließen einer PDF-Datei die nachstehende Fehlermeldung:"Auf Grund eines Speicherschadens wird die Anwendung geschlossen"Weiss jemand Rat, wie man diese störende Meldung wegbekommt bzw. abstellen kann ?

 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

I have a paid version of Lightroom 5 but since original purchase I have changed my name and email address and computer twicw, so I am not recognised by Adobe even though I still have the original 24 number code and the order number. I now wish to install this on a new laptop and my original download is missing. I have tried a third party download but I only get 500 of my 5,000 photos. What can I do please?

Hi there, I'm trying to get Adobe XD to work on my class projects but I can't seem to find it I checked to see if my plan comes with it and it shows it does what can I do to fix it?

Bonjour, je viens de faire l'acquisition de la suite adobe.Tous les logiciels s'installent normalement sauf ILLUSTRATOR.J'ai suivi tous les tutos présents sur le forum mais j'ai toujours cette erreur 145 qui revient avec ce genre de message qui change à chaque fois que je supprime le dossier et fichier nommé dans le message.Si vous avez une solution, je suis preneur.Merci par avance. Exit Code: 145 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 1 warnings(s) FATAL: Error (Code = 145) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:6.6.4.2 FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 6.6.4.2). Error code: '145' WARN: Destination path is file or already used "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/FirstDialogWindow.nib/keyedo

Adobe creates adobegc.log files that are filling up my hard drive. They are located in my appdata/temp folder.  How do I stop this?

Hallo zusammen, ich habe im Oktober 2023 mein Adobe Creative Cloud Foto-Abo (Lightroom Classic/ Photoshop) um ein Jahr verlängert. Gestern habe ich am Black Friday eine weitere Lizenz erhalten und wollte das Abo um ein weiteres Jahr verlängert. Der Code wurde angenommen, aber im Prepaid-Tarif steht jetzt: Prepaid-TarifNeuen Code bis zum 21. Nov. 2024 einlösen Es wurde also nicht um ein Jahr verlängert, aber der Code wurde angenommen. Wie kann das sein? Vielen Dank schon mal im voraus!