Enterprise & Teams

Olá!Estou com problemas para acessar alguns arquivos que estavam na conta de outro usuário. Hoje esse usuário está como inativo, porém os arquivos foram compartilhados com outros dois usuários ativos (anexo). O problema é que quando acessamos a parte de arquivos compartilhados da cloud eles não aparecem. Vocês conseguem me orientar, por favor?Obrigado.

Liebe Community,wir würden gerne den bisher bei uns geführten Lizensierungspartner entfernen, da diese Firma nicht mehr existiert. Einen anderen Partner konnten wir auch nicht finden, niemand möchte oder kann Adobe-Lizenzen anbieten.Daher würden wir gerne den Partner entfernen und die Bestellung der Lizenzen direkt über Adobe abwickeln. Ist das möglich? Falls nicht, bekommen wir offenbar keine Lizenzen mehr und müssen uns nach einer Alternative umsehen.Können wir die Lizenzen direkt ordern?Grüße,SK

Hi for all,   is possible to convert account form personal to corporate?   Thanks.   Alessandro

Hallo zusammen, wie kann ich denn die Adressdaten für die monatliche Rechnungsstellung ändern?

Hola, alguien pudiera ayudarme por favor, hice la instalación del adobe para dos equipos en diferentes fechas en un lapso de un mes, se me hizo el cobro por cada una, ¿cómo puedo unificarlo? y sobre todo que pudiera cancelar un plan y pudiera recuperar mi pago. ¡Gracias!

Dear Support.    18 December i bought adobe education package for my daughter. When I log in to Adobe Cloud Desktop i can not work with adobe photoshop.  Adobe cloud tell me that i must buy it. I checked that amount money has been taken from my credit card. Please check it. The account is email removed-kglad>   Thank you. 

Dear All,I've assigned a new user license in order to use Adobe Acrobat DC. But when he click the creative cloud icon it complain cannot access online storage, also I think why he cannot request signature from his supervisor because the document cannot upload to cloud.I've re-installed the Adobe Acrobat DC but still got the same result, any idea how to fix this?Thanks in advance. Best Regards,  

Hi there, some folders synced in the CC libraries have disappeared mysteriously. All team members checked if we could find them in deleted items but unfortunately, they are not there. It is a big deal cause it's affecting a large piece of work in many departments. Could anyone please give us a hand?

Hello,Is it possible to use Adobe XD offline? We want to use it in our company but because of the security concerns we do not have the internet access. How to install the Adobe XD and  verificate the our lisans without internet accces? In your website has a statement  " There are exceptions for offline activation for enterprise customers only." Could you give detailed information about this situation?

Hello. I'm having issues with several users (but not all) not seeing their licensed apps in CC. I've tried removing the licenses and adding them again, also instructed the users to log out of CC and log in again. When I add a license to my account it works just fine. Anyone seen this issue before?

Hello,I am getting a fatal error message on intune - Fatal error during installation (0x80070643) when I try to push the Adobe Indesign msi. I have used the win32 deployment tool app to package the MSI file downloaded from the console cloud.  I have deployed to both of my devices and get the same error reporting. I have tempoarily disabled the firewall and antivirus whilst trying to re-push the app via intune.  Please advise me on this? I have attached relevant screenshot  Thank you.

We are having trouble with the CC libraries. They are gone, some of the CC libraries have disappeared and none of our team members are able to see the folders. We all checked in deleted items but isn't there and we don't know how this could happen. Can someone help us to get back those folders?

I have a plan for my company wth four licenses, which only three are currently under use. I would like to cancel one of them so then I wouldn't have to pay for that fourth one unnecessessarily. The problem is that I can't find a place where I can make that. There is no menu, button, option, nothing, either in the admin console or anywhere else in Adobe that let's me cancel my license. Can anybody help me on that?

Sehr geehrte Damen und Herrenseit etwa fünf Monaten taucht wiederhold das graue Fenster Creative Cloud muss repariert werden auf. Dies meist mehrmals am Tag. Im Ablauf wird Creative Cloud dann anscheinend neu installiert oder updated. Beides taucht in Fenstern auf. Dies ist störend und wie kann es möglicherweise behoben werden. Die Applicationen funktionieren eigendlich einwandfrei. Mit freundlichem Gruß R. Tschapek

In my company we work without internet connection and not allowed to connect our computers to the internet becasue of cyber security measures. Is there any way that we can install Adobe XD and verificate  license without internet connection and use it?  If there any way? 

I'm using the group version of Adobe CC in Japan. 日本で、グループ版コンプリートプラン(法人)を使用しています。 Is it permissible to have subsidiary company members registered as users to use the tool? 子会社の社員をユーザーに割り当て、ツールを使用させることは許可されていますか？

I'm not using my Adobe cloud and wish to cancel it but when I follow the steps on your website manage my plan it does not come up. how do I cancel my account when It dose not allow me to access the function to do so? I have watched the video and follow the steps. So please come back with a different solution. Only option showing his view plan. Many thanks A

Hello,I have been trying to bulk create user groups (based on department id) and I am getting a failed result due to the assigned administrator "Not found in Organization".The administrator that was assigned is listed as the Contract Holder and System Administrator in the Administrators tab... and is appearing in the full users list (it is me).I am not sure why I keep getting this error. Any advice is appreciated.

Hello,I have changed two Adobe Business IDs to be Federated IDs to our Azure environment.  That is working correctly.  However, now the digital signatures for the migrated IDs have stopped working.  I am getting an error when trying to sign: CRL download errorLocation: ldap:///CN=***,CN=***,CN=***,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=***,DC=com?certificateRevocationList?base?objectClass=cRLDistributionPointCannot connect to server.  I have omitted some of the CRL text for privacy.  When I load the CRL address in certutil, it resolves correctly with our Certificate Services server. How can I make Acrobat connect to the server?  This seems to be working for users who haven't migrated yet.

Hi there, I recently purchased licenses for Adobe Acrobat Pro 2020 through TechSoup. I received an email from TechSoup Fulfillment with my serial numbers. I need to access the Adobe Licensing Web Site so I can manage and view serial numbers via the site. Upon trying to login, I receive this error message: "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance". Please help!

Hi! How can i see if the API Key expired? What are the steps? Thank you.

Hello support team!We are VIP# 0511C08D77E461E1CEFAIn November 2022, we bought 2 Illustrator licenses for a period of 1 yearNow there is a problem at the workplace of a user who previously used the Creative Cloud All Apps package, the licenses for which we renewed and is in the Removed status.The crux of the problem is that when installing Illustrator, it shows the license validity period is 7 days.Please tell me how to solve this problem.Thank you!   [Moderator moved the thread to the correct forum]

There is no call center in my country and देअर is no option to help us and I am not particularly interested in english so I can't  keep your membership..Enymore so please excuse me....Sory to say.....

Hi!I am working on a project where I am completely reliant on Preludes manual transcription features/interface, which is not part of Premiere Pros functions (At least not that I kan find). A few months ago, we could go to "preferences" and "show older apps" in creative cloud, but I can´t find that option any longer.  How can I find older apps, Prelude in particular?  All best!

We have a user who did not realize they setu up two-step verification. They cannot logon to https://account.adobe.com/security to disable as it wants the verification code it sent.Problem is this person is not recieving and does not know what was put in for the email address.As an Admin can I disable this in Adobe Admin console somehow