Enterprise & Teams

I have an issue with my resseler, wehen I asked for license renwal He confirmed that the licenseis renewd but when I check my admin console I find that the expiry dateis not changed (17-12-2022) it should be 17-12-2023, and when I asked my resellerhe told me that on the expiry date the new licesne will take effect ,please I need a confirmation from your side about my case, thanks

When adding a new user with license assignment (Acrobat DC Pro) a welcome email is not sent. There are no blocks on emails (I'm an administrator) and there are no logs from Adobe emails. I've even tested with personal emails (@gmail, @outlook, etc) and even these don't receive the email. I've been facing this problem for at least 3 weeks now and phone support has not helped at all. Thank you all for your help.

Hallo, wir haben historisch gewachsen für unsere Adobe CC Produkte zwei Verlängerungszeiträume. Wie kann ich diese auf ein gemeinsames Datum konsolidieren?

Hi - i need to cancel our indesign subscription and swap it for illustrator. How do i do it best?

Bonjour,J'ai une petite entreprise de 8 personnes où nous sommes 3-4 à avoir une utilisation occasionnelle de photoshop. j'ai bien souscrit à l'offre TPE, tout avait l'air de bien marcher mais à présent une seule personne peut utiliser le logiciel, je ne peux ajouter d'utilisateur supplémentaire. Je ne peux ajouter que des licences supplémentaires. Je paie >37€ par mois pour la licence et une seule personne peut utiliser ? N'y a-t-il pas une offre adaptée pour mon équipe ? Merci

Not on this account, but on my coworkers, it doesnt allow her to access edit PDF or Prepare PDF as well as some other tools. We are paying for an Acrobat Pro license but we cannot figure how to access those tools.We tried removing and reenstating the license as well as deleting the software and redownloading it. 

I run a small team of designers for print and am the admin. I have recently switched a user over as had a staff changed and been downloading all the apps required from her console to the PC. When it comes to Acrobat Myself and the other users all run 'Acrobat Pro (32bit)' which is what we need as we are designing for print and require the Print Production tools for pre-press checks. For the new user I simply can't find this particular app on her console. She can download Acrobat Reader for desktop, web or mobile it seems but not the Pro version and I can't understand why as she should have the same permissions as all other members of the team. Thanks

Our company is using AEM Assets and the Creative Cloud including InDesign. We are happy that we can link assets from AEM Assets into an InDesign document by using Asset Link. We are also able to upload the created InDesign file directly into AEM Assets using Asset Link.However, we would like to know if there is a way to upload assets that are used in an Indesign file but are stored on a local drive by using Asset Link? Otherwise we have to go to the browser, open AEM Assets, upload the files, relink them in the InDesign file using Asset Link and only then we can upload the InDesign file using Asset Link - quite a tedious process.Thanks for your reply.

I work in a small group where we each have CC for teams and primarily use InDesign to create weekly and monthly publications. These documents will have a primary document creator/editor but everyone needs to be able to access and edit as necessary. We would like to have a shared workspace that we can all access and edit the stored documents, where there is not a specific owner. We would prefer not to have to issue sharing invitations for each document stored. We also want the documents stored so that when staff turns over, eveything will stay in our shared area. Can we achieve something like this with CC documents? From what I have read, CC documents are individually owned and each must be shared. I would appreciate ideas.

I recently bought a CC license after my old one expired. I have remnants of a CS4 installation on my Mac that is causing the Cloud Cleaner Tool to crash. There is no such thing as a current uninstall (Ventura) program for CS4. This is preventing my access to all CC Apps, even though my previous license worked. How do I get access to the products that I purchased?

Hi, I'm not sure why the create cloud isn't installing as I don't understand the errors, warning and fatal errors in the PDApp.log. Could someone please takea  look and let know? Many thanks 12/08/22 08:06:33:141 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 31540 | Failed to get value for conflicting processes...12/08/22 08:06:33:141 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 31540 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...12/08/22 08:06:33:144 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 31540 | Failed to get value for conflicting processes...12/08/22 08:06:33:144 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 31540 | Failed to parse the conflictProcessInfo for HD media (ACAI0.4.12)...12/08/22 08:06:33:150 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 31540 | Failed to get value for conflicting processes...12/08/22 08:06:33:150 | [WARN] | | ASU | Deployme

How can I sign out of the Creative Cloud website without having to open the Creative Cloud desktop application?

I shared a folder within my library for another team member to add graphics from Photoshop into it.I have also been adding graphics to this folder and it has been appearing on her side. However, the graphics she has added aren't showing up on my side. Can this be fixed?

I was puting my credit card information when I want to buy a standard license for a music called Deep Sea © Robert Karpinski/Jamendo for an animated film I did for school. Then after I hit buy, the price went from 9.99 to 199.99. My parents will be so mad at me. I crying right now, please tell me there is way to undo this.the ID is #429392586 

I am beyond frustrated by Adobe's support team and their lack of clarity on how pricing agreements work. Our org has had an Adobe account since October 2020. In June 2022 we purchased several licenses at a discount with an agreement to honor the discount for 1 year. However, in October 2022, our discount disappeared and we are now being charged the full retail price for our licenses. I have literally gone through a dozen chat session, and ten phone calls to understand why, and to get our discount back. Not a single Adobe support rep has been able to explain what happened or why. In fact, the support reps have gone out of their way to not be helpful. I've experienced everything from chat reps transferring me back into the same queue I started in, or transferring me from department to department. Phone reps promise call backs that never come. One phone rep even feigned not being able to hear me for more than 15 minutes before hanging up on me. Finally one rep said that our

As an IT admin from a K12 school or district, you can empower your teachers and students with Adobe Express directly within Google Classroom. Adobe Express is free for K12 teachers and students. It offers a rich set of web and mobile tools designed to unlock student creativity and communication skills. The Adobe Express Google Classroom Add-on  allows teachers to: Create Adobe Express project assignments directly from Google Classroom. Customize existing graphics, posters, web pages, and videos for classroom needs. Assign those assets directly to their students from Google Classroom, consistent with their existing workflow. View, grade, and provide feedback on each student’s assets and assignments from within Google Classroom, saving valuable time and providing rich dialogue between teachers and students. Learn how you can enable Adobe Express in Google Classroom.  

Hello, I recently registered as a student in order to use Substance 3D products. However, I did a mistake by first submitting a request for access before registering with the email I need to use (provided by my university). Because of this, I didn't receive an email containing the redemption code. I have tried to submit another request, but I am getting a "UniqueID already exists" error upon clicking the Submit button. What can I do?

We have three CC licences, and so have three Frame.io accounts. Is there a way to merge these or make them work together as three seats in one Frame.io account?

Hello,is there admin api for Enterprise? need API for read user/license assigned information and license management future. I tried to create project for my app, but there nothing api for my requirements 

The Adobe sign-in process is buggy and has been buggy for years. Out of about 60 students 12 cannot login and therefore cannot access any apps. The affected students appear to be completely random. Each individual student account even on the same machine may or may not be able to login. It is very frustrating. All should have full access to a school-wide license. All names and account information were uploaded together on the same spreadsheet. The one thing that is seemingly consistent is that some students (not all) after entering their email to sign-in are not presented with the account type screen so that they can choose Personal account. This locks them out of being able to sign in correctly and there appears to be no way to reset this choice. They are given no other option than an Enterprise Sign-In which does not properly connect the accounts. I just don't know what to do. Any guidance is appreciated. 

Hello Adobe Community - I am working on creating a net new property for one of my projects and it requires me to set up the Adobe Analytics extensions and add the necessary plugins.Below is code that I've used for reference:/* Plugin Config */ //s.trackExternalLinks = true; // track exit links s.usePlugins = true; function s_doPlugins(s) { s.eVar15 = s.getNewRepeat(); // New vs Repeated user s.prop13 = "D=v15"; // New vs Repeated user s.visitorID = s.marketingCloudVisitorID; // get visitor ID s.prop16 = s.visitorID; s.eVar16 = "D=c16"; s.prop63 = window.screen.width + "x" + window.screen.height; // get screen dimensions s.ev=Var55 = window.navigator.userAgent; // get userAgent info if (s.pageName) s.getPercentPageViewed (); //Highest percentage page viewed (previous Page) if (s._ppvPreviousPage != "undefined"){ s.prop42 = s._ppvPreviousPage; // get previous page name s.prop69 = "initialPercentViewed=" + s._ppvInitialPercentViewed + " | highestPercentViewed=" + s

Hi Adobe Support Community, Earlier this year my cc subscription was canceled becasue of yearly subscription I can get through my school. I forgot to buy a new cc subscription, so I quickly added my paypal to my adobe account. Resulting my subscription automatically changed to a monthly sub.Now I realized that I still havent got back to my yearly subscription. So I bought a new yearly cc subscription through my student account. I was expecting to get a license code, so I could change the payment method. But instead it automatically added another cc subscription to my adobe account.  Is there a way I can exchange my mothly subscription into my new year subscription? Or does anyone know another solution? kind regards, Yente

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.Any help you be appreciated

I've been trying to install after effects but it literally is not letting me. I'm on PC (windows ten) and when I press the button to install it, a pop up comes up that says I can install whatever other thing along with it, and then it starts installing, but doesn't go past 5% and it just says "installation Failed" I've restarted my computer I reinstalled the creative cloud and this was happening with photoshop too but for some reason illustrator installed just fine. Is anybody else having this problem or had this problem?

I ran the report that shows the number of HED licenses being used and the machine names. It does not match the computer count that I have for total installations.  I have machines in the same room which used the same install package some show up in the admin console and others do not. Any tricks or other things I might try to get them to report in so my license count is an accurate reflection of my installs?