Enterprise & Teams

Hi all,I'd like to contact you to see if anyone has seen this.We have a license (HED) for shared MacOS devices that we have plugged into AD. Any solution to using CreativeCloud for users without having to sign in to Adobe? So we don't have to set up accounts for students. Only run and operate without cloud storage options. The account would have an administrator in the local device account. Can you think of any solution? Thanks

Hello, Is there a registry change that can be applied to disable the ability to save to the cloud for all Adobe CC programs? We just want all Adobe programs to save locally or to network shares. Given the situation with GDPR, surely this feature should be added for IT Admins when the package is created?Have I maybe missed something and there is an easy way to do this? Thanks.

What's wrong that I get such message? "We were unable to verify your education status."

This started last week, any time we invite a new employee to our Adobe for Teams account, there's a 1-2 hour delay before the end user stops getting prompted to "Start trial" and finally gets access to their Adobe CC license.  We are now quite accustomed to Adobe's predatory practices, but at least fix the licensing bugs. Adobe's primary innovations over the past decade have been paywalls and tiering. 

Hi Team,   We have a business subscription with a number of users experiecing this issue. I've let them know to ignore it for now, but what do we do as sysadmins?

Ich hatte bis vor kurzem noch eine Studenten ID, nachdem ich meine Ausbildung abgeschlossen hatte wurde allerdings die Email terminiert, und damit natürlich auch mein Zugriff auf die Creative Cloud. Dementsprechend habe ich ein neues Abo auf meiner normalen Email-Adresse abgeschlossen und mich mit dieser angemeldet, als ich dann aber Photoshop geöffnet habe, bekam ich die Fehlermeldung "Der IT Administrator hat den Zugriff für dieses Gerät eingeschränkt", also dieselbe Fehlermeldung wie nach der Löschung meiner alten Email. Ich habe alle Programme inklusive der Creative Cloud de- und reinstalliert, den Adobe Ordner gelöscht, immer noch das Gleiche. Ich kann nicht auf die Programme zugreifen, obwohl ich ein laufendes Abo habe und mit dem richtigen Konto angemeldet bin. Das gilt für alle Programme (siehe Screenshot Lightroom). Wenn ich "mit einem anderen Konto anmelden" klicke, schließt sich lediglich das jeweilige Programm und es geht wieder von vorne los. Ich hab keine Ahnung, was ich

I am having problems signing in to adobe on my computer, last year I took a course in technology and they gave us an adobe login and all the apps. I already had a personal account with all of the photography apps but I used the account they gave me since it had all the apps. After the course was done I continued to use their account until they terminated it. Now when I try to sign in to my personal account it says I cannot because it Is a shared device. I have reinstalled the software and that works but as soon as i try to open one of the apps it prompts me with the same thing. 

We have loaner computers for students to borrow. They login to Adobe Cloud desktop to access the rest of the applications, but forgot to logout. How can I force logout of Adobe cloud desktop application. Is there a script that I can run? I found old suggestions of deleting the content of the OOBE folder, but that doesn't work.

So my school has a 10 dollar per year plan with most applications. However this evening a few hours after I bought it it does not show up and I don't know if I need to activate something but I need help (I received a receipt as well).

Guten Tag,wir arbeiten in unserem Team regelmäßig mit Bibliotheken in der Creative Cloud (Essential Graphics Vorlagen -> Premiere / Absatzformate -> InDesign / Diverse Grafiken...).Leider besteht seit kurzem das Problem dass die Bibliotheken nicht mehr aktualisiert werden. Speziell in Premiere werden Neuerungen von Essential Graphics nicht mehr angezeigt. Die Punkte auf der Help-Seite von Adobe habe ich bereits durch - leider ohne Erfolg.Eventuell hat hier noch jemand eine Idee zur Lösungsfindung oder sogar selber mit dem Problem Erfahrung. Vielen Dank!

Hello Team,   We have renewed our license from Sujata Computers and its working fine still morning. Now the license get deactivated. Please find the attached snap for it. Let us know if there is any problem from your end.   VIP Number:- B4F919610D894188E80A Total License: 1] Creative Cloud All Apps 3 Nos 2] Adobe XD   1 Nos 3] Acrobat Pro DC 1 Nos Please check this issue with prority basis.   Thanks & Regards, Dnyaneshwar Raut Mail Id:-**PII removed by the moderator** Mobile No- **PII removed by the moderator**        

How do you remove an existing SAML connection that is no longer used?

I am trying to cancel a subscription that I did not authorize and it is asking me to pay $99. I didn't sign up for the monthly subscription and noticed it was withdrawn from my checking and now I can't cancel. 

While performing an audit of users under our account, I noticed we had an additional organization (Cardinal Financial - Team Nguyen) listed.  Those users are no longer with the company and we'd like to remove that organization and the users listed. How can I do this?  I didn't see any information on how to do this. Thanks!!! 

Hi I have built a package (for macs) in "Adobe AdminConsole" with all apps and file size is little over 30GB.First problem is that JAMF dont support this big files for upload and deployment, limit is 20GB. Is it possible to built a package that is little in size and that the installer downloads all apps during the install ? Anyone that has a solutions on this ? /H

Com 1 licença de usuário, em quantos dispositivos se pode fazer log-on em simultâneo?

Hi! I am an Adobe Certified Instructor (ACI) in Video Editing Solutions.I have no access to any software, as my CC subscription has run out. A CC subscription is part of the ACI Program Benefits, and I have asked politely and repeatedly that it be offered to me. Please see enclosed screenshot. Noone at Trainingpartners, Trainingpartners Helpdesk, nor the regular Adobe Support have been of any help. How can I resolve this issue? Best regards, Sune WattsACI

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library.  From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either. Any ideas???

I teach at Young Harris College in Young Harris, GA. We just received 20 new iMacs for our graphic design program. The IT folks have allowed me to figure out my questions on one Mac and then they will implement.   I need to set up specific workspaces and preferences for InDesign, Photoshop and Illustrator. Save those on one new Mac and then have that the default on all 20 Macs. The Macs are set up with a Guest User, so each student can use and then login with their free (mostly) Adobe accounts. Some do have their own subscriptionss. Is there a way to set these up as described at the first of this paragraph? Or will everything be based on the personal logins?   Thanks in advance! Kerry Jenkins <email removed >

Quiero cancelar un plan, y no hay forma de poder contatcar con adobe

We have several team members that are showing their name as [NONE] on the Users page of our Teams Account. I didn't see a way to update the name of an individual user, however, I found the "Edit User Details by CSV" option. I downloaded the list of existing users for the template, updated the First and Last names of the users, saved the CSV and uploaded it. Within a couple minutes I received the email notification that the bulk update completed successfully and the "Bulk Operation Results" page inside the Teams account shows that all the updates completed successfully but the user names never change and still show [NONE]. I have tried this twice. Any ideas?

Hi! I recently switched institutions, leading me to have to reset my CC account with a new email. Unfortunately, whenever I now try to open the Creative Cloud app, I get a message saying "You've been signed out, please sign in again to continue using Adobe apps". When I try to click the "Sign in" button, I'm just redirected to the same page, making it impossible to sign in. I've literally tried everything to solve this with no luck -- uninstalling and reinstalling, restarting the computer -- so if anyone has any advice, I'd really appreciate the help!

We have lab computers that have the Adobe shared device licensing and we would like to enable the cloud storage and files sync how can we go about doing that?When the students go home and use the product on their personal computers they have full access to the cloud storage and file sync that when they sign into the lab it says it's disabled. The students are trying to use adobe bridge but they can't access the cloud files on our lab. 

Hi all,   I've recently had emails from Adobe regarding an unpaid invoice. Attempts to access this invoice from the account always result in an error message. I've raised this with Adobe via the CTTPO-Credit@adobe.com address but they do not respond. I've had chaser messages threatening loss of access but I cannot pay the outstanding amount or even see what it relates to. The account is billed annually which has been running for a number of years so I do not understand what is going on.   In addition to this I want to add licenses for products we already have but there's no option to do this from Overview page or anywhere else for that matter. Is this because of the outstanding bill?   I am a reluctant system administrator for my organisation. I just want to pay the bill and provision applications where needed. Is Adobe this hard to work with? 

Boa tarde, Tenho atualmente 3 licenças na Adobe , porem uma não está sendo utilizada, caso desativar ela, tereique continuar pagando ou na proxima fatura era somente 2 licenças?