Enterprise & Teams

When using creative cloud, it is permanently stuck updating at 0% and the 'sign out' button is greyed out, blocking any other content being downloaded. I've tried uninstalling and reinstalling it several times with no changing results. When I click the repair option, it gives me error 81: another installer is running, despite having no other installers running after checking activity monitor. Any help is appreciated, I'm pretty desperate.If it helps, I'm on a macbook with catalina 10.15.7

I know there are A LOT of posts about this but none of those tips are working. I had Adobe cc with my High School and about a week after I had officially finished classes they kicked me off and now I'm stuck with this stupid pop up. I would gladly log in and change my password except for the fact that I do not know what either of them are as the school set up and installed it onto my computer for me... I have tried reinstalling it, clearing cache search oobe files literally everything under the sun and I kinda really need it to be working asap as I need it for Uni... 😬

I have 3 Adobe licences.  On my office computer (device) I work both locally and in the cloud from the same computer.  However each time I move from local to cloud I am told I only have 3 licences, (the other 2 are in use with associates) and so have to disengage a device which is a nonsense.  I am on the one device, just different working sessions, local and cloud.  Help please.

As I show it below when I try to download bills nothing happens. I am currently using Microsoft Edge. I have tried on Chrome too nothing happens either.   

Hello!I have purchased Acrobat DC Pro with my personal account, payd for it and it was running just fine. After approx 2 weeks I also purchaced Photoshop and Illustrator with my business account, intalled them. All of the programs were running fine. In some time, Ph and Il required to sign out and sign in again to get rid of trial. Did that, all is good with Ph and Il, BUT since I had to sign out and sign in again, then something happened with the Acrobat DC program... At first it went back to trial faze, as if I had neved purchaced it. I tried to get rid if the trial and install it again, no succes. I cleary see that my personal account has plan for Acrobat DC Pro and my business account has plan for Photoshop and Illustrator. I am paying for all of them. I figured, that maybe there is some sort of a glitch with one plan being under personal and other plan being under business account. So, I tried to end the Acrobat DC Pro plan under personal account with the idea that I will purchase

Hola asigne una licencia de adobe por admin console, el usuario se equivoco con la fecha de nacimiento, quedando como menor de edad, pese a que elimino la cuenta y reasigno el al ingresar para validar le aparece el mensaje "esta cuenta de adobe se envio recientemente para su eliminacion." fui a la opcion recuperar y no hace nada mas,   que puedo hacer ?   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Hello, I've had a free Adobe Creative Cloud membership for almost a year now, because I attended a film summer school last year. Sadly, I've received an email from the school that the membership will expire tomorrow. How do I continue this membership and keep all my data!?!? Thank You,Austin Simpson

Dear Community, in the invoices I am mentioned as private person as the invoice receiver although it should issued to my company. 1) I have entered in the admin console the organization name.2) Also the admin console is setup as company account with my employees added as users.3) I bought the licenses from my the company admin console. How can I setup things that the invoices are issued to my company? The user experience of how to explictely set the correct invoice receiver was unfortunetely not the best for me so for.

I have got an Education account and I need to use  this with my students. For the moment I have a Enterprice account in same organisation, how can I change my Enterprice account to  a Educaatin account?

The school IT department says I should be able to migrate my asset but I get this error when I hit the Migrate Assets button in the final step. I don't know how to do it because I will lose my student account soon. I have to look for an answer. I can't create a new account in Gmail because I created more Gmail accounts today for migrating my Adobe student account. Thanks!

BUYER BEWARE. I run a creative business and have been without access to our cloud for several days. I have spent countless hours trying to get communication and feed back on the issue and each time is chat or speak with someone they go through the same steps (which takes about an hour) and then say it's going to be escalated and that Ill be contacted as soon as possible.  When I pushed twice to have a defined call back time for support, both times were missed with no call. So I conctacted support again for the 4th time and had to go through the whole process again which took hours.  They will not provide any details or updates. Every time I chat with someone it's then, "Oh I am from the individual department you need to speak with someone on the teams side" and then I'm connected again and have to go through the whole issue all over again. I've been told my problem was escalated to the engineering team several times but no updates now.  I don't know why Adobe has support

BUYER BEWARE. I run a creative business and have been without access to our cloud for several days. I have spent countless hours trying to get communication and feed back on the issue and each time is chat or speak with someone they go through the same steps (which takes about an hour) and then say it's going to be escalated and that Ill be contacted as soon as possible.  When I pushed twice to have a defined call back time for support, both times were missed with no call. So I conctacted support again for the 4th time and had to go through the whole process again which took hours.  They will not provide any details or updates. Every time I chat with someone it's then, "Oh I am from the individual department you need to speak with someone on the teams side" and then I'm connected again and have to go through the whole issue all over again. I've been told my problem was escalated to the engineering team several times but no updates now.  I don't know why Adobe has support

Hi, I request your support. I have a school-paid account and a free Adobe account. I passed my first Adobe Creative Educator but was under the Free account. How can I merge the 2 accounts? or how can I add my certification to my paid account and add my personal email to my School account?   Thank you, M

Where do I check how many Adobe Sign transactions our institution has completed to date? We have a limit of 3000.

I signed up for a student account and am charged the $19.99 a month (which is the $54.99 package).  When I try to use Photoshop or Lightroom, it wants me to purchase.  I tried to use the contact Adobe support and it tells me I need to contact my administrator.  I don't know what that means.  I also NEED to change my student email as I have transfered schools.  WHO can I contact to help with these issues?

Por favor, necesito ayuda sobre lo siguiente. Soy Administrador de una cuenta Business de Adobe Pro DC para dos usuarios, de los cuáles uno soy yo como Administrador. La ayuda que necesito, es saber cómo hace el otro usuario, que no es administrador, para descargar la aplicación y comenzar a usarla. Muchas gracias. Jorge. <Removed by Moderator>

Hi team. I am unable to access my creative cloud apps. I get the below error: 

Hello, my account is associated to a team subsription and i want to change the email of my account due to email issues and i have another adobe account, My inquiry is: will changing the email address to the other account affects my subsription? or it's ok a

Hi Could you please help me to downlaod a older version than 2019. I can not find any options to do so. BR

Hi, our new vendor has created a new VIP# for new license purchase, which has resulted in 2 organizations created as shown below:   A license from easch organization is to assign to the same user, let's assume Photoshop from Org 1 and Illustrator from Org 2 But the user is able to sign in to Org 2 as shown below, where she is able to gain access to Illustrator only Please advise any workaround solution for her to use both apps mentioning above   Thanks and rgds,Ng Poh Fuat

I have a college account through adobe creative cloud. I am trying to merge my adobe portfolio to a new account. I keep getting an error. HELP I have 3 days till it expires. Adobe support has been no help. 

We packaged a new 64-bit Adobe Acrobat DC installation in SCCM. After it installs, the prompt for the user to sign in does not show up.  We have federated accounts.  What would have caused this?

Hi, My IT department have changed their service provider handling our company's Adobe accounts. As a result, my (current until yesterday) Adobe subscription has been revoked, and a new account set up for me under a differernt email address and profile. Trouble is, I had years' of accumulated CC libraries set up on the previous Adobe account, which I can no longer access (except by a free trial). Even when accessing the Free version of my former account, nothing is showing up in the libraries, so I am unable to tranfer anything across to the new account.Can anyone offer any solution? Thanks. 

Earlier this week, Adobe split everyone's accounts in our organization into a "business" profile and a "personal" profile. Not a big deal, until I realized that Adobe also unilaterally decided that all creative cloud files and libraries should go on the "personal" profile. And it seems the only solution they're offering is "export/download the libraries/files to your desktop; sign out of your personal profile; sign into your business profile; then import/upload."    We're talking about potentially terabytes of data. Surely there's an easier way?   (Sharing is not an option, because it looks at the account level, and assumes you already have access.)

Hello:We recently purchased hundreds of Adobe Acrobat Standard DC licenses. The software would not install when Acrobat DC Reader is installed. So, do we have to uninstall the Reader prior to uninstalling the Acrobat Standard DC?