Enterprise & Teams

With python being eliminated in the next dot release of macOS Monterey (12.3), will Adobe be updating any currnet packages to eliminate python scripts.For example, when expanding the latest package release of Reader (version AcroRdrDC_2100720099_MUI.pkg)we detect a python script at --pkgs/application.pkg/Scripts/Tools/mergeplists.pyWhat immediate action can be done to identify and mitigate the use of python embedded in Adobe apps? 

As part of the upgrade of the Creative Cloud plans to Business storage, we had introduced Personal and Business profiles for users and organizations to manage their apps and assets.   Some users who were part of multiple business organizations, were given a complimentary 60-day All Apps subscription. This was applied automatically and was provided to ensure that these users have adequate time to transfer their assets to the correct profiles.   These promotional codes are now starting to expire, hence users are receiving “Your subscription is about to expire” notifications on their apps.   Users can safely ignore this message. Users can sign out and sign back-in with their business profile to access the apps provided by the organization. If they haven't already transferred their assets, they can use these instructions to move assets from their personal profiles to business profiles.

Bonjour, Comment faut il faire pour avoir un interlocuteur ??? Nous avons des montants prélevés et aucune facture dans notre espace client ?!

Adobe’s inclusion of helper apps aims to be ample and inclusive across paid Adobe products. Since the inclusion of helper apps can be dynamic and dependent on negotiated agreements, there is no definitive mapping for which helper apps come with which Adobe apps, but the following guidance applies in most cases: Each installation of Adobe Media Encoder and Adobe Bridge consumes a license. The number of installations of AME or Adobe Bridge must not exceed the number of licenses purchased for the On-premise Software. All helper apps and services are available with any Creative Cloud All Apps license, except for K-12 EDU. No-services versions of Creative Cloud are limited to helper apps that don’t depend on cloud services (For example, Adobe Bridge and Adobe Media Encoder). All helper apps and services are available with any top-level Creative Cloud Single Apps license.   Creative Cloud top-level Single App* Single App Group B* Adobe Audition Adobe Dimension Ad

My laptop is not powerful enough to handle the rendering of 3D models. I am wondering if there is a way to hire computers remotely onto which you can login with your laptop and control them from a distance so that you can work on 3D modeling/design and game developing without having a computer that has the required processing power.

For all your Adobe apps & services to function correctly, there is a set of URLs/domains that must be allowed on ports 80 and 443. For your convenience, here is a minimal set that you can allow and get going:   Adobe hosted domains Amazon Web Services Other third-party domains *.adobe.com *.adobe*.com *.adobe.io *.typekit.com *.typekit.net *.behance.net *.ftcdn.net slp-statics.astockcdn.net *.s3.amazonaws.com s3.amazonaws.com/tron-ffc-icons-prod/ gocart-web-prod-*.elb.amazonaws.com *.cloudfront.net firebase-settings.crashlytics.com firebase*.googleapis.com wss://speech.platform.bing.com   For exhaustive lists of fully qualified domains that are required to run specific Adobe services, see Exhaustive allow lists with fully qualified domains.

Hi, I just buy the student plan with my "school email" which turned out to be wrong. The payment went through without any form of verification. But I did not receive an email for confirmation. Later I found out that I misspell the email. The email does not exist. What can I do to cancel it because my card is charged twice. 

Hi there,   I'm having difficulty with intune that's attempting to install the apps when they're already installed.  I created the app package with the MSI installer and already have the detection rules for that created.  My users are receiving notifications each day that Intune is attempting to install Animate, acrobat, etc and an additional notification saying it failed to install.   Any help is appreciated and I thank you in advance.    

After experimenting with the 50 licenses granted to test Adobe Sign Enterprise with the Biopharma settings, I haven’t figured out how to prevent the use of the e-sig feature of Adobe Acrobat Pro DC from consuming the transactions from Enterprise.  We have many people here at Puma that only need the Pro DC version since they don’t have 21 CFR Part 11 concerns and don’t need the Bio-pharma settings.  This means that instead of getting the free e-sig with Pro DC we would be paying with the limited Enterprise transactions. Is it possible to prevent Pro DC from taking transactions away from Enterprise, or is it simply technically impossible to separate the two if a user has both a Pro DC and an Enterprise account?

I'm bumping this thread because I have a relevant problem. I'm getting a bunch of pressure from an Adobe customer services rep (I assume from an overseas location) to change the individual CC licenses we have at our small sign company to more expensive teams licenses. At first we had only one CC license that I used on my workstation. Then one was added to my co-worker's PC some time later. We both use our individual licenses on our work desktop computers and personal computers at home (when we have to take work home or just want to practice and learn). We added a 3rd license more recently on a production computer that other shop people can use. That third license is "on the bubble" for being discontinued though. Our company is not a big firm; we have less than 20 employees and most are fabricators or install/service people. We're paying $54.99 for our licenses. This person from Adobe is offering a price break from the $84.99 rate for teams licenses, but it's still a good bit above the

the user licience shows active in the admin console but in the creative cloud desktop app and the photoshop program itself, the licience is expired and needs to renew. I tried to signout and resign in again but the problem still exist, I also tried the same adobe account in diffrent pc but the problem still exist. the user email is amira.mostafa@elgouna.comif you need any further details please let me knowplease support to solve this issue

Hi,We are currently on FRL licensing model. we have around 32k installations for Acrobat STD / PRO in our organization. however license consumption / number showing double than no.of installations in admin console.can you please let me know if any one has come up with this issue and how to deactivate dead installations Thanks

I can't find order 04103CB19E9A4863755A 

Hello, I have been a longtime creative cloud and recently adobe acrobate pro user.  We would now like the ability to send to multiple people at the same time. Therefore we have signed up for a one month trial membership with Adobe Sign to test this out. We have a clientel of over 800 people we need to send to and we just learned the trial only allows us to send to 3!  This is barely better than what we already have with our pro account. We want to send multiple documents to 800 people just once to test out how awesome this capabilty can be in terms of handling the multiple documents together across so many people. We cannot experience its success with just 3. We are not trying to scam the system and we know after this trial we will not want to go back to single sends. Is there a way to expand our bulk send ability for this one month trial so the trial month can be useful for us?  Thank You. 

I'm trying to get the creative cloud all apps suite. Business plan precisely. But i need to know how many users it can take

Hi.  We weren't fully aware of the process and our first order is now in overdue status.  How can we go about paying for this and getting to a valid subscrpition through the Reseller Portal?Thank you

The UninstallString in  the registry for CC products is as follows"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=ILST --productVersion=20.1.0 --productPlatform=win64 --productAdobeCode={ILST-20.1.0-64-ADBEADBEADBEADBEADBEA} --productName="Adobe Illustrator CC 2015.3" --mode=2When I run this in CMD, it open Creative Cloud application and asks the user if they want to keep the preference or remove the preference before uninstalling it.How can I suppress this prompt and make the uninstaller competently silent. I don't care if preferences are kept or removed, but I don't want any prompt for the user.

Hi, I have an account/subscription from my school where we each have 80GB of cloud storage. But every time I open the cloud, it says my storage is already full with 2 GB. Is this normal? What can I do to have the 80 GB?

Hi All,I am a graduate student and my university has the license for the Creative Cloud. But something is wrong when I tried to install it on my PC (windows).So I open the installation file "Creative_Cloud_Set-Up.exe" and it takes me to a login window. I enter my school email address and press "Tab", the program automatically takes me to the enterprise ID sign in. However, the school's login page never get prompted and the window get stuck as shown in the attached screenshot. Anyone has any suggestions how to fix that? Thanks in advance!

Hi guys,I did not do the intergration myself but until relatively recently it has worked fine since then some student accounts from our college show as disabled under federated ID's.We have a group in our AD that should sort things out from there but a few issues have started to show up. The thing is that making a new account such as studentname.adobe and putting it into the group works but I don't want to have to make students multiple accounts as it only confuses things. Thanks for any suggestions in advance  Anthony

I just graduated from my university, where I had a free adobe suite enterpride ID account. I have a ton of work especially on the portfolio sites and now I can't access it. I really want to switch my student adobe account to a personal one so I can get all that work back and continue using the apps I want. How can I do that? Every time I try to log into my student account I'm locked out--I can't get in at all to try to switch it. I'm seeing that there's also a graduation grace period where it looks like I could get a discount on the price, but that's a secondary concern to actually access my account.

Seit einem Tag können wir uns nicht mehr in der Admin Konsole anmelden.An unserer Firewall wurde NICHTS geändert.Wenn ich die Anmeldung über eine andere Internetleitung probiere funktioniert es.Hat Adobe unsere IP gesperrt? Oder etwas geändert, so das wir das auch in unserer Firewall (Sophos UTM) anpassen müssen?  Safari kann die Seite „https://ims-na1.adobelogin.com/ims/adobeid/AdobeSupport1/AdobeID/token?redirect_uri=https%3A%2F%2Fhelpx.adobe.com%2Fde%2Fmanage-account%2Fkb%2Faccount-password-sign-help.html%23old_hash%3D%26from_ims%3Dtrue%3Fclient_id%3DAdobeSupport1%26api%3Dauthorize%26scope%3DAdobeID%2Copenid%2Cgnav%2Ccreative_cloud%2Cread_organizations%2Cadditional_info.projectedProductContext%2Cadditional_info.roles&state=%7B%22ac%22%3A%22AdobeSupport1%22%2C%22jslibver%22%3A%22v2-v0.32.0-1-gea1608c%22%2C%22nonce%22%3A%223654694043873123%22%7D&code_challenge_method=plain&use_ms_for_expiry=true&scope=AdobeID%2Copenid%2Cgnav%2Ccreative_cloud%2

I would like to temorarily assign multiple licenses for the same product, in this case FrameMaker, to an Adobe ID, to facilitate testing on multiple computers. I would like to avoid the pain of having to go through the activated devices nonsense, where the only solution is to choose the sign out of all computers, which was the case in the screenshot!Simply adding the product to the same Adobe ID, while seemingly working without any warnings, does not actually add another license. Using another group similarly does not work. I tried adding a product profile, which the UI for is dreadful, imho, but I had had enough, and did not keep going. Can I move some of the licenses from one product profile to another, and assign the same Adobe ID to each? TIA 🤞 Jon

We are posturing to migrate our licensing to Shared Device license model.  My concern is for students that do NOT sign out of Adobe before logging out of the computer.  We have all of our students/staff trained to store personal docs on their My Document or Desktop folders which are redirected to a remote path, not on the physical machine.  If I understand the urgency of students logging OUT of Adobe correctly students should not be at risk of someone tampering with their stuff.  Am I correct?

I am having the hardest time getting my account fixed or even getting a hold of them to help fix it. All of a sudden all of our liscenses are re-set and all the employees are required to sign back in all of a sudden.Been trying to get the contract owner updated for  over 2 months and no luck trying to get a hold of cusotmer service to help. Beyond dissapointed with Adobe.