Enterprise & Teams

Bonjour,j'ai un compte Adobe et je viens de changer d'école qui me donne un an d'accès gratuit à Adobe creative Cloud mais je n'arrive pas à activer cette gratuité sur mon compte. L'école me dit de me connecter avec le même mail que leur plateforme ce qui est déjà le cas mais rien. Avez vous une solution?Merci par avance

Добрый день!Сегодня получил вот такое письмо:"ДЛЯ НЕМЕДЛЕННОГО ОЗНАКОМЛЕНИЯУважаемый клиент!ДОПОЛНИТЕЛЬНОЕ СОГЛАШЕНИЕ К УСЛОВИЯМ И ПОЛОЖЕНИЯМ ДОГОВОРА О ПЛАНЕ МАТЕРИАЛЬНОГО ПООЩРЕНИЯ компании Adobe, заключенного между , компанией Adobe Systems IncGLAVNOE ARHITEKTURNO-PLANIROVOCHNOEorporated и ADOBE SYSTEMS SOFTWARE IRELAND LIMITED.Уведомление о расторженииНастоящим уведомляем вас о расторжении Дополнительного соглашения к договору, поскольку вы нарушили Раздел 2 (Условия дополнительного соглашения) Дополнительного соглашения к условиям и положениям Плана материального поощрения компании Adobe, вступившего в силу 2021-04-20 («Дополнительное соглашение к договору»), не совершив приобретения Минимального числа лицензий на протяжении Срока действия дополнительного соглашения, а также не предприняв мер для исправления такого нарушения в течение тридцати (30) дней. После безуспешных и неоднократных попыток получения оплаты компания Adobe воспользовалась своим правом расторгнуть это Дополните

Have not been able to launch Xd.  Mac OS: 12.3.1 XD: v 51.0.12 Tried uninstalling/reinstalling. Logging out of CC and back in. Clicked on the link to connectivity troubleshooting guide, which leads me to follow these steps: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.htmlThe issue still persists. I am connected to the internet and have been using Xd for a few years now, and am a subscriber through my employer.   

Good day,  Several attempts contacting Adobe or any kind of customer service have failed. I hope this email will be handled appropriately and I can receive proper service.  Unfortunately Adobe is lacking with fullfilling our contract. The creative cloud continously denies my log in and asks me to subscribe to the service (when still charging me the 19.66 EUR each month). Over the period of my subscription I was only able to use Premier Pro, After effect, Photoshop and light room and did not receive access to the rest of the CC even though I PAY FOR IT. In the attached photos you can see what pops up when I try to use my adobe account for the Creative cloud. It refers to a trial period which I do not have since I am paying the subscription fee for a while. On top of that, when I was kicked out of my subscription, all my work has been deleted and is lost.  Therefore I am demanding that you look into the problem and issue a credit for the months that ado

After purchasing the abode stock trial version, I lost my ID and password, so I can't cancel the payment.I know the card number that I connected to the payment, but I don't know how to find it.(Card number [REDACTED]  /name: su eun kim)I want to cancel the payment first.   please reply my e-mail : [Redacted]

Hi! I'm trying to install the Creative Cloud app, but I can't proceed. I open the install file and get the message in the attached file ("Account authentication: State your system password when you are asked to in order to install Creative Cloud on the computer. When you have stated the password, we will open a webb browser in order to verify your account."). But when I press "Fortsätt" ("Proceed"), nothing happens. How come? It just stays in this window. There's nothing wrong with the licence. With kind regardsDaniel

Hello!Me and one of my colleagues are working in a team project for a documentary, and for storage, we used my colleague's cloud account, but we have almost reached the 1TB limit that comes with each of our corporate accounts (we work for the same company).So nom my friend's account is up to 955 GB / 1TB, and we still have a few more months of work to do on the project... But my account storage is still almost completely empty... So i was wondering if there is a way to combine our two storage accounts into the same team project so we don't run out of space??Or is it obligated to be an official upgrade of one of the accounts to add 1 TB to the existing account? Thanks for any help.Pierre

Il commercialista mi chiede che le fatture siano inviate tramite pec, nel cassetto fiscale, altrimenti non posso più scaricare le spese con le nuove disposizioni. Grazie The accountant asks me that the invoices are sent via certified e-mail, in the tax drawer, otherwise I can no longer download the expenses with the new provisions. Thanks   

I'm attempting to migrate my assets from my student account to my personal account. I see that there's an option to create a new account, but if I've already got one, how do I go about doing this? I've already paid for my subscription on my personal account, so creating a new account is not really ideal for me. Any help is appreciated!

Hello, I would like to understand how Adobe Reader licensing works for companies where I intend to use it for PDF reading? Do I understand that I can apply for the license at no cost to my company and not be irregular? Can you help me?

Hi, I want to install my adobe product on my new laptop. I have downloaded the adobe product installer but I got stuck in enterprise id sign-in. after I input my enterprise email, it's poping up a new white blank window. and it stuck there no matter how long I opened that.I've seen a lot of troubleshooting about internet connection, and tried it out but didn't work. I also try to delete my logged in/device that login on my old laptop but it didn't work on my new laptop here are my 2 screenshots of the installer  I've got this issue since around  2 months ago when I got my laptop. I thought there was a bug so I waited until now.does anyone know how to fix this?

Hi, our primary domain for authentication is abc.orgAnd the domain/alias we use for userid/email is xyz.org When going through Google SSO we use user@abc.org.With SSO, we would like access user@xyz.org user account. Is this possible?Also, is there a way to assign 2 email addresses on same user account? Thanks  

macOS Monterey   Anyone seen any issues with packages failing to install after creating and downloading from Admin Console? I've made a single package that contains only the CCDA (5.7.1) but when I try to install, it immediately fails. I notice if I run a chmod -R 755 on the PKG, it will then run successfully. Any reason why these packages are getting created/downloaded with the wrong permissions? Downloading and running these from an admin account with full permissions to Downloads/Desktop.   Install.log shows  2022-05-19 16:11:56-04 hsn0149358 Installer[90511]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/HSN-CCApp-SelfService-Browser-v5.7.1-UNI/Build/HSN-CCApp-SelfService-Browser-v5.7.1-UNI_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.insta

Hi, I know this problem has been an issue for a while, but none of the previous responses have helped and support has passed me around to 5 people already with no luck. I am having an issue where CC endlessly loads. I've tried uninstalling/reinstalling, restarting my computer, and uninstalling all adobe apps, but now we are still stuck here. I'm using a macOS with Monterey 12.4. Prior, I was getting an error saying CC could not connect to an enterprise server, despite this being a personal account. Any thoughts?

Hi, I would like to ask you if there is an Adobe Plan that includes access to download videos for free on Adobe Videos. Actually I have the Adobe for Enterprise Plan which includes acces to all of the apps, but when I look for videos it shows I have to buy them. Do I have to buy videos besides the license I have?  Regards. 

Hi, I'm the IT guy in a mid-size company that has an adobe team account with 45 creative cloud licenses.We've just bought a 10 assets/month license for adobe stock for the team, assuming everyone in the team would be able to use adobe stock then. I've assigned the stock license to one of our admins, but when I go to the adobe stock website, I myself don't have any available assets and it says I have 'No Plan'. What can I do to make Stock available to every member of our team?   

Hi! List Variables in Adobe Analytics are created in the following way - Go to Analytics > Admin > Report SuitesSelect the report suite.Click Edit Settings > Conversion > List Variables . How will a custom data element be mapped to this list variable?

Bonjour  Franchement votre interface, quelle plaie pour simplement télécharger une facture !!! Les préférences des cookies ne sont pas enregistrées, obliger de tout décocher à chaque connexion, obliger de rentrer 3 fois les identifiants pour accéder à la facture. Et que dire de la validation via mobile. Ceinture, bretelles et tutti quanti. Vous n'êtes décidément pas user friendly... quelle perte de temps... CordialementFrançois Dinda

One of our users created a personal profile trial with a business email which already had a issued license.   This caused two accounts to exist on the same email address... Why is this even possible? Two different accounts... with the same email login... with 2 different passwords. How? Hence we can't login to the Business account where the actual license resides to use adobe. (Yes you get a prompt to select Busness or Personal but only after you already signed into the Personal one, so selecting Business or Personal takes you to the Personal unlicensed account anyways)   Adobe has also made it really clear that you aren't allowed to delete your personal profile. (Tutorials all show there is a button, but when you go there.... Nope no button shows) Even when you have removed your trial subscription. Nope still no button.   Second option? Change primary email address to something different? Sure he has a personal account for 2factor verification. Lets remove 2factor for n

I'm sharing this because it took quite some time and frustration to figure out, and hope that this can help others with the same issue. Prior to the forced migration to Business + Personal ID, you could easily go to the help site and start chatting or getting whatever you needed from the Help Center. Now, going to the help site switches you to your personal profile with no option to switch -- even if you're logged into your business profile, once you go to the help center, it will switch you to your personal profile and constantly remind you that you have no active plan and need to sign out and back in to get help (because a profile switcher to switch between the two profiles that you never asked for was too much work, apparently). However, when you sign out and sign back in -- even with the automatic profile selection setting turned off -- you are still in your personal profile, and still cannot chat or do anything else. If this sounds familiar, here's what tech support

Is there a way to install my Adobe apps without Creative Cloud? Because it's a broken mess for me, but the apps work just fine, well the one app it managed to install successfully at least.

We recently purchased “Adobe Creative Cloud for Teams All Apps | 1 Year Subscription” from local vendor. After few weeks, we are seeing following error on adobe admin portal.   You have unpaid licenses that are overdue. You can no longer place a request for additional licenses. Current users may lose access if payment is not received. Place an order with your account manager at Dhedhi Enterprise today.     It is requested to kindly advise on the said issue.   [Moved to correct board by admin for correct help to be given]

Does anyone know how to change the date field on form from American to English.  This is required for Company Registration Office forms?

hello, Our company admin recently assigned an Acrobat DC license to me, but it doesn't appear on the local Creative cloud. I've tried logging out & logging in again, restarting, etc. Creative cloud only gives me the option to start a trial or buy a new license. Any help would be appreciated. Best,B. 

Hello, let me know, the subscription from the invoice was not ordered by us. We have 9 active subscriptions, but we got an invoice for another one. The subscription amount also does not match our current ones. We received a notification about the extension of this subscription to a different address than it was added. Besides, we did not receive any information that anything additional would be included. How can this be explained? Is there an e-mail address to Adobe where we can describe our problem?