Enterprise & Teams

Bonjour  Franchement votre interface, quelle plaie pour simplement télécharger une facture !!! Les préférences des cookies ne sont pas enregistrées, obliger de tout décocher à chaque connexion, obliger de rentrer 3 fois les identifiants pour accéder à la facture. Et que dire de la validation via mobile. Ceinture, bretelles et tutti quanti. Vous n'êtes décidément pas user friendly... quelle perte de temps... CordialementFrançois Dinda

One of our users created a personal profile trial with a business email which already had a issued license.   This caused two accounts to exist on the same email address... Why is this even possible? Two different accounts... with the same email login... with 2 different passwords. How? Hence we can't login to the Business account where the actual license resides to use adobe. (Yes you get a prompt to select Busness or Personal but only after you already signed into the Personal one, so selecting Business or Personal takes you to the Personal unlicensed account anyways)   Adobe has also made it really clear that you aren't allowed to delete your personal profile. (Tutorials all show there is a button, but when you go there.... Nope no button shows) Even when you have removed your trial subscription. Nope still no button.   Second option? Change primary email address to something different? Sure he has a personal account for 2factor verification. Lets remove 2factor for n

I'm sharing this because it took quite some time and frustration to figure out, and hope that this can help others with the same issue. Prior to the forced migration to Business + Personal ID, you could easily go to the help site and start chatting or getting whatever you needed from the Help Center. Now, going to the help site switches you to your personal profile with no option to switch -- even if you're logged into your business profile, once you go to the help center, it will switch you to your personal profile and constantly remind you that you have no active plan and need to sign out and back in to get help (because a profile switcher to switch between the two profiles that you never asked for was too much work, apparently). However, when you sign out and sign back in -- even with the automatic profile selection setting turned off -- you are still in your personal profile, and still cannot chat or do anything else. If this sounds familiar, here's what tech support

Is there a way to install my Adobe apps without Creative Cloud? Because it's a broken mess for me, but the apps work just fine, well the one app it managed to install successfully at least.

We recently purchased “Adobe Creative Cloud for Teams All Apps | 1 Year Subscription” from local vendor. After few weeks, we are seeing following error on adobe admin portal.   You have unpaid licenses that are overdue. You can no longer place a request for additional licenses. Current users may lose access if payment is not received. Place an order with your account manager at Dhedhi Enterprise today.     It is requested to kindly advise on the said issue.   [Moved to correct board by admin for correct help to be given]

Does anyone know how to change the date field on form from American to English.  This is required for Company Registration Office forms?

hello, Our company admin recently assigned an Acrobat DC license to me, but it doesn't appear on the local Creative cloud. I've tried logging out & logging in again, restarting, etc. Creative cloud only gives me the option to start a trial or buy a new license. Any help would be appreciated. Best,B. 

Hello, let me know, the subscription from the invoice was not ordered by us. We have 9 active subscriptions, but we got an invoice for another one. The subscription amount also does not match our current ones. We received a notification about the extension of this subscription to a different address than it was added. Besides, we did not receive any information that anything additional would be included. How can this be explained? Is there an e-mail address to Adobe where we can describe our problem?

Having issues syncing 3 different computers work in creative cloud ?

Adobe help is useless!!! I tried the (Contact us link), it says to speak to a real person. But hen I get routed to a virtual chatbot who does not comprehend my question and just keeps circle routing me back again 

I recently noticed new accounts need to have a date of birth entered when registering. This presents a problem for my current onboarding process of new employees. I usually take the time to install and create the Adobe account when setting up new employees so they can start work on day one. Also, it allows me to setup Acrobat DC as the default program and tweak any other settings.  So should I type in a generic DOB just to pass the setup field or hope that my new employee can navigate through setting this all up themselves? DOB should be optional during account creation.  

Hello dear forum,I have a very strange problem with a customer. I cannot access the Adobe servers via the Adobe applications, i.e. the online setup does not work and therefore the activation of licenses does not work either. Now we have tried the whole thing on a PC of the customer in various networks, both in the office and at home as well as in the mobile network. It did not work in any of the networks. A firewall rule can therefore be ruled out. Then we tested the whole thing on the same device with a local user instead of an AD user. There it finally worked. But of course the user wants to work with his AD user. Does anyone have any idea what could be causing the AD user to not be able to connect to Adobe's servers? I have also done the test with other AD users and had the same problem. The Windows Firewall also has no special entries and allows all outgoing connections. I am looking forward to any feedback. Thanks in advanceEmre

We recently went through a process of updating emails for our organization. When that happened, staff were not able to log in with the "old" email address. Problem is, some staff had content attached to those accounts. Is there any possibility to merge the "old" content with the new user emails?

Il y a une erreur dans mon adresse email. C'est : yolande_gabelus@hotmail.com

Alguien me puede explicar como cancelar una suscripcion o contrato con adobe. No puedo creer que sea tan dificil. 

Hi!I'm a professional 3D artist working with games, and I'm lookign to update my expired personal licenses of Substance Painter and Designer, as well as my Photoshop license.Do I have to buy the "Substance 3D Texturing" plan and then Photoshop sepparetly? I've worked in multiple game studios, both AAA, AA and indie, and Photoshop is always a tool I've had at my disposal. It's a big quality of life thing, but not essential. Technically I could work without Photoshop, but the 3D texturing plan is not complete without it. So I'm not happy to see that I'd have to pay the double amount just to add a software I barely use, but sometimes need.I don't understand why there is no plan that includes Photoshop with the Substance softwares? Or is there a better way to buy them than the way I mentioned?

Migrei de plano e estou sendo cobrado pelo antigo e o novo fui cancelar o antigo e queriam me cobrar uma multa.

HiI need to know if it's possible to purchase a non-cloud based version of Adobe Acrobat Pro (DC?) for a business. Clients like to utilize the "conver to PDF" in Outlook 365,but we also have requirements that the data cannot be sent to the cloud or any cloud involvement.   Is this possible with the latest version? (searched the forums all morning but they were not much help)John

Hi I am unable to view libraries  that have been shared with me on Adobe CC desktop app.I can view the shared libaries when loged on the Website but they do not sync to my local PC. This issue effect s two users in my Organization.Troubleshooting Done so far . Removed/reinstall app using uninstall tool  Logged user onto a diffrent PC Removed licence from user account  Deleted Cloud Sync Directory  Prayed to Adobe CC Gods .Any help would be greatly appreciated . 

Adobe has introduced an automated expiration process for all customers who have an Enterprise Term License Agreement (ETLA) with Adobe. The process consists of four key phases that are triggered based on the ETLA contract end date. Administrators will receive notifications within the Adobe Admin Console alerting them of upcoming expirations and the associated consequences for end users once that contract moves into an expired state. Customers have the option to renew an expiring/expired ETLA contract or add a new VIP contract to their existing Admin Console for the purpose of switching between contract types.   Phases include: Notification Phase: Notification of upcoming contract expiration prior to ETLA expiration date Grace Period Phase: Notification that ETLA contract has expired and users will lose access to products associated with the expired contract on a specified date Post-Grace Period Phase: Notification that users have lost access to products associated with the expir

Adobe has introduced an automated expiration process for all customers who have an Enterprise Term License Agreement (ETLA) with Adobe. The process consists of four key phases that are triggered based on the ETLA contract end date. Administrators will receive notifications within the Adobe Admin Console alerting them of upcoming expirations and the associated consequences for end users once that contract moves into an expired state. Customers have the option to renew an expiring/expired ETLA contract or add a new VIP contract to their existing Admin Console for the purpose of switching between contract types.   Phases include: Notification Phase: Notification of upcoming contract expiration prior to ETLA expiration date Grace Period Phase: Notification that ETLA contract has expired and users will lose access to products associated with the expired contract on a specified date Post-Grace Period Phase: Notification that users have lost access to products associated with the expir

Why do I continue to get a "Trial Expired" message when I have a subscription?  I have spent so much time trying to get around this and nothing works. Please make this stop so I can use Photoshop. 

Using the Admin Console site today, I generated a new Named license package that is supposed to contain both CCDA, Acrobat 19, and allow the ability for my users (who do not have admin rights), to install whatever other Adobe applications they want. In the sidebar, I have the following options:Show apps panelAllow non-admin to update and install appsEnable file syncingEnable Remote Update ManagerExclude extensions folder & Extension Manager command line toolExclude Adobe Asset LinkAUSST override XML not includedInstall at default directoryAfter installing, the application sits at January 22, 2019's version 4.8.0.421, when the current version of the app is 4.8.2.476.What I want to know is, how can I force the CCDA to update itself immediately after it finishes installing? Our workflow is that systems get imaged in my I.T. office and might sit for 2-3 days before getting sent out to the users' offices. Yet it seems that until my endusers sign in with their Enterprise ID, they're just

Creative Cloud never prompts to let me choose where to install it, and it is telling me there isn't enough space to install programs even after I set the preference to my other drive which has 1 TB+ of space, which is clearly enough. It keeps making files in my C drive even after selecting my other drive. This is infuriating, really.

Dear All, I want to distribute Acrobat Adobe Reader through N-Able N-Central for customers "cared for" by our organisation. I've sent in two (2) requests requesting the approval to do this, but have yet to hear from noreply@adobe.com. I've verified that there is nothing in spam, trash and even checked all incoming emails (accepted and rejected) to our email server - there has been no such email from Adobe. The agreement was filled out using this link: https://www.adobe.com/uk/acrobat/pdf-reader/volume-distribution.html?readstep To further fuel my frustration Adobe telephone support has sent me around to what I feel like is ALL the departments (5+ hours in a phone queue) before someone finally said "We don't support this. You need to put up a post on the forum and a team will assist you there". So, here I am, wonderifng if there's anyone here (the license team?) who can help me look at the requests sent from this account's email address and help me out with the appro