Enterprise & Teams

I opened Lightroom CC yesterday and all my Pictures are gone. Shock! This should never happen, never ever!!Then I opened it on my iPhone and I can see the pictures but it says I have no subscription - which I have. It seems to have something to do with an introduction of new profiles. So I tried to find out about it - it seems like rocket science to me and all the people around me.Everything is so unneccessary complicated and bad designed, from the profile controle, the admin console to the different ways to contact support, after several hours we are just confused. So I tried to call Adobe, after 2 hours hearing the same music I gave up. The way I see it now is that I have to always select company profile and move all my data to it since I don't see the possibility to activate the programs for my private account - which seems to be good for nothing btw. The question is, the company profile is also a personal profile and my Pictures are not shared with other co

I called yesterday morning and got India, was talking with a nice young lady about fixing a DOUBLE BILLING issue. Then she put me on hold for 47min before hanging up. I called back and got put on hold for 42min, before I hung up. Called again today and got India again! Couldn't understand a word they said and was put on hold and hung on after 20min! Then I called back and demanded an english speaking person who I could understand. Got a nice guy who spoke clearer english than all the other operators so I worked with him for 10 min before he fixed the double billing issue, but only wanted to refund me 3 of the 6 months they double billed me. I argued and got 5 months refunded but lost 1 month. Adobe needs to fix this now. One of the best softwarew comapnies in the world with the worst customer service!!! And when Adobe asks, NO I WILL NEVER RECOMMEND THEM EVER AGAIN TO ANYONE!

I use acrobat within a team subscription because it's for everyone in the company.  I also have a subscription (individual) to photoshop because I am the only one that needs it.  I use both throughout the day and I think it is completely insane that I have to sign in and out of each when I need to use both.  There HAS to be a way around this?  

Dear Community, We run a local-domain based Terminal Server 2012 R2 as a HyperV VM guest, with thin clients connecting to it.The same was happening when TS was running as a VMware guest on ESXi 6.5 host.  All users use Adobe Acrobat DC Pro (2015) in parallels with some other 3rd party solutions, i.e. Worldox GX4 is one of those.Staff is opening PDF files and then editing, running OCR or just highlighting parts of documents they wish to come back to later.However, we have noticed that quite often and in files of varying size and complexity (from single page, all text to hundreds of pages, content-rich documents) after a while open PDF file will just go blank?All highlighting lost, all editing changes lost etc. The only way to go back to the file is to close Acrobat and re-open the file, hoping some changes have been saved.The only way we can prevent this  is by frequently saving the file which is being manipulated at the time.However, it's very inconvenient for our staff to fo

Hi, We are a bit to late to pay adobe so they decided to delete the account and everything that comes with it,all my presets, actions, cloud files.. We had to make a new account and install everything again. But can I still retrieve my files? Greetings Maarten

Any documentation for standby configuration in AWS

I have a high level issue with Adobe in a VMware environment. VMware wants me to setup a call with someone in high level support at Adobe but I see no way to setup a specific time for a call. Most vendors I have worked with have a way to get support without getting transferred multiple times on 24/7 support line and never really knowing who you are talking to. Is there anyway to set this up, like an e-mail I can contact?

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?

Hello,We are a advertising agency with three designers on Adobe for teams. We just recently migrated our account to a direct teams account (we used to have our IT company facilitate). I'm not sure things are working correctly as our old account expires on March 26 but we've already begun our new account (Feb. 25). We backed up and reinstalled our Adobe CC Libraries to the new account. However, now we are having some library issues. One member has a library that disappeared completely and it seems I have a few duplicate libraries. I'm not worried about the duplicate libraries, but am concerned about the AWOL library and concerned that it might be an ongoing problem. Since we've been working in the new account for awhile, the library has grown and not the same library that we backed up. The missing library was set for everyone in the team to have access/edit. I tried to reinvite our team member but the email never made it to her. Help!We are on Big Sur 11.6 using the 2022 desktop apps.

Is there a way to revoke access to all tools in the experience cloud without deleting the user? We want to suspend, deactive, or change the password for users without deleting them. How is that done? If it is not possible what is the alternative? 

Has there been any reports of the Adobe Admin Portal being down? Not able to access at the moment. 

I have Adobe CABs added to Configuration Manager but have not seen any new releases since December 24th 2021. Are the CAB releases still happening?

My Creative Cloud Desktop shows an error with "No internet connection". Our IT has checked the issue with support of the Adobe Support Community: The Windows 10 client on which Creative Cloud is installed does not have direct internet access and must necessarily use a web proxy. The web proxy is configured using a PAC file, and the PAC file is made available to the client via WPAD URL. According to the following article this should be supported.https://helpx.adobe.com/in/creative-cloud/kb/proxy-authentication-support-creative-cloud.html In the PAC-File as well as on the Webproxy all URLs, which are listed in the following article, are registered and thus released for the client.https://helpx.adobe.com/enterprise/kb/network-endpoints.html However, accessing applications or fonts from Creative Cloud Desktop does not work. No blocked connections are visible in the logs of the web proxy and firewalls. Is our setup basically supported by Adobe? According to the help arti

I have never had adobe, but i have installed it and signed in using my work email. I now want to added on the employer plan but when i sign out and try to sign back in with the employer email it keeps bringing be back to mine. How do i essentially get rid of my profile?

Hello, Ive been given the STUDENT & TEACHER paid subscription, now my issue is I've made the account as well as confirmed subscription but have not yet figured out how to download the programe itself. Does anyone have any insite?

Hello, how does my employer add me to be an authorized user on his adobe acrobat pro account?Thank you 

Asalam-o-Alykum I had purchased Adobe Cloud Student package for my kid through guy living in Australia so i m using his ID. As i am living in Pakistan and can't buy through reseller as there are lots fake. 

I have an enterprise plan and the adobe webpage shows what's available in my plan - this list includes Photoshop and After Effects. When I then go to 'Access your apps and services' Photoshop and After Effects do not appear under apps Available in my plan and I cannot download them via Creative Cloud. 

This is so frustrating! Suddenly on one Notebook Premiere just launches when execute with admin rights, otherwise it stucks during the splash screen when loading "ImporterQuicktime.prm". We searched for any kind of solution and found multiple solutions BUT nothing works! Even Adobe Support are not able to help really but providing a list/document of useless solutions. The only solution we have not tried yet is creating another user account on Windows - but that would afford a lot of work with all the other things. So: Premiere Pro is running perfectly when starting with Admin Rights - but we need to run it with a normal STANDARD USER on Windows. It worked fine but suddenly it is not working anymore - for no reason!! And any other Adobe App is starting and working fine with the normal user account. So please please please help quickly! After hours and hours we are at a loss now! And sorry to say, but this should be so embarrissing for Adobe!!!

Bonjourla formulation est un peu complexe à comprendre pour nos clients ?!Dans la fichier produit, on par de :'Deux sessions individuelles par an et par utilisateur avec des spécialistes'Donc, le client s'attend à pouvoir travailler à deux personnes en simultanée dans son entreprise et on s'aperçoit que cela ne semble pas être le cas si je lis ses explications :https://helpx.adobe.com/fr/download-install/using/install-apps-number-of-computers.htmlVous pouvez me confirmer que je sois sur de moi ?Cordialementla Direction GGARCIA

Bonjour, Commment récupérer mes licences utilisateurs personnelles pour les mettre dans la gestion d'équipe adminconsole ?

I am struggling to have any of the new updates actually start. I am getting the spinning circle of death in my cloud but nothing updates fo hours??

I'm trying to figure out how to password protect files between licenses on a business account. This is for all applications. I can only find info on Acrobat files. We are using PS, AI and ID and individual users have private files.

I've had my own adobe account through work for years and I work on multiple machines. With this in mind, i've utilised the adobe cloud service for a clean workflow. Recently, the business I work for has added me to there team account. This uses my current works email address as did my existing acount. When I asked Adobe support if my files would still be accessible when my current contract ends (and my new subscription starts - both using same email address), they said yes.As you can guess, this is not the case and I no longer have acccess to years of work. I've tried to sign in to the admin consol to see if I can do anything in there but now my email address is no longer associated with an admin account, I have no access. As I'm no longer admin on the account, I have no way of speaking to Adobe support. How can I access all my work again?

I recently started an in-the-office kind of job and I'm having trouble installing a new license over a colleagues' license that's already installed on my PC. When I login as me, I'm prompted to install. When I go to the Adobe CC website, it shows that all the apps I use are already installed. Do I need to uninstall all my apps to update my license? Thank you for your help.