Enterprise & Teams

My sign in isn't working and I have no idea how to get around this. I'm on a work computer and signed out because I was having XD issues and when I tried to sign back in this modal popped up. 

Close my Account>>I have tried for months to close my accounts but cannot find how to do this.  it says during the subscription period and goes around in circles!! Not happy Jan

Hi Everyone,where can I find the installaer for Animate 20.5.1. It is not available in the package. 

I recently moved jobs and got a new Adobe CC account through the new employer. I went back to retreive some old files off the previous CC account but lost access to single sign on service. How can I regain access to files in the old CC account? 

Hello All, I would like to know if any one has experience of using Tags in Content Fragments.I have created tags and also added required language translations, however when I use it in my Content Fragment, i always get only the default language.I did go through https://experienceleague.adobe.com/docs/experience-manager-64/developing/platform/tagging/building.html?lang=enbut unable to achieve the required language in the content fragments. Any inputs form this community? Thanks

we are unable to install adobe creative could appgetting attached error

Hi, Can anyone help on how can I block the following URL on my firewall:https://acrobat.adobe.com/link/tools/?group=group-sharehttps://acrobat.adobe.com/link/files/Adding it as is does not do the trick. Are there any other URL that needs to be blocked?

Hi,One of our customers is starting to use Adobe Acrobat Pro DC. They also have a very strict policy that does not allow any cloud storage solution of any kind due to the sensitive data that they deal with.We need some form of process to block the Cloud part of the adobe products to allow the users to use the software safely.I've seen we can apply Reg changes to these machines to stop this, but we're hoping for a number of IP addresses and Ports that we can block on the companies Corporate Palo Alto. I've seen a list of hostnames but haven't seen the ones that specifically apply to only the Adobe Cloud Services.If someone could provide me with that Info It will be much appreciated.ThanksIvan Chambers

I was signed up to a plan as part of a module in college where it was charging me €19.66 per month. I then tried to cancel it once i had finished this module but i was going to be charged the rest of the years worth of monthly payments, so I had just left it. A few weeks ago I tried to cancel my subscription as the year had been up, but no plans are appearing when i go to "Manage My Account" and customer care is telling me that only my administrator has power to ask any queries, I was then charged €30 for the month of February yet i dont have access and cant cancel my plan. I really need to get out of this plan as i have spent just over €250 on this app in the last year yet i only used it for 10 weeks of that year. They have not given me any help at all on this issue and I am in desperate need to get out of this subscription, I cannot pay €30 a month now that i am no longer in a student account and no longer need this app. Any help would be really greatly appreciated, thank you!

For a company that has tens of billions of dollars in assets, how shameless to offer such dismal phone support. I have tried three times to call for phone support for a basic question about Illustrator. All three times I have been transferred to India. I am not a prejudiced person, but I literally cannot understand what these people are saying. Does anyone know if there is a way to talk to the phone to a native-English speaker? Talk about nickel-and-diming your customers. I've never enountered a tech company with such horrific support. Geesh.

hello, What is the solution for the error "you do not have access to manage the application"?

The e-mail domain for my company changed a few months ago, resulting in us getting new e-mail addresses. My team had already created Adobe user accounts with their old e-mails. These users updated their usernames and e-mail addresses, and on the user's end everything seems to be in order. However, the Admin console is still displaying old e-mail addresses for the users. Is this a know issue with the Admin console? I wanted to change our contract owner, but worry that the confirmation e-mail will go the the old e-mail that is no longer in use. 

Hello all, I would like to know the locations of origin data centers for Adobe Launch. I've found the article from experience league and it says "Once your build has been deployed to the Adobe-managed host, the CDN distributes the build on several centralized servers (“origins”), who then send copies of the build to many different edge nodes around the world for caching." :https://experienceleague.adobe.com/docs/experience-platform/tags/publish/hosts/managed-by-adobe-host.html?lang=en#edge However, it doesn't explain the location of origin servers... It would be great if you can share the list of origin data centers. Thanks!

I have been having performance issues with Premiere Pro for the past six months at least.  The software is slow, the audio and video glitchy even though I have rendered it.  There was a delay when clicking on buttons like play, stop, etc. - sometimes long delays, sometimes nothing ever happened.  I was getting a message that Adobe Creative Cloud was missing or damaged.  The Repair button did not make the menu go away, but I was still able to work somewhat. I then received this message below. At one point I could open the software and a project, but when I clicked on anything the software would just crash.  So I ended up working with my IT guy, he re-imaged my computer.  I am not getting either of the above messages.  However, when I have Premiere open all of my other programs slow down (They can be slow when it is not open, but not as bad.)  I spend a lot of time looking at screens that say “Not Responding.”  The next thing I

I have been trying to access invoice from 2019 but keep getting booted to a page that says "We are still processing your order. It could take up to 24 hours. Please check back later." I can access my latest invoices however so assume this is a bug?Thanks

I can't pay I don't know why help me pleaseI want to pay now

I have bought a new plan of adobe and want to cnacel my old one, but I can't seem to cancel my old plan as it doesn't have a payment method and when I press manage plan I only get the option to add a payment method but I just want to cancel it.Can I still cancel this old plan? How do I do so?

Hi there i've recently migrated from a personal to a business Account and cannot access my previous behance or portfolio on my username email as before Set up is as follows   Admin account now is a new email (this was my adobe user account before) now a User 1 license   (migrated user) behance and portfolio were here

Je vais arréter mon activité professionnelle et je souhaite convertir mon abonnement Creative Cloud professionnel en abonnement personnel. Quelle est la procédure. Merci

Morning all, I'm going to admit I'm a bit lost and lacking in an avenue to contact Adobe about this, so thought I'd post it here and see if anyone can assist. Arrived at a (quite lovely) new place who are a Google school and I assumed had GCDS doing the AD > Google sync. I didn't have much to go on but GCDS was proposing changes that never went away, would appear to create some accounts but never quite clear all what was pending in a test sync. A scheduled task ran it against the current .xml file and didn't run quite right, with a 0xFF in task scheduler.After much to and fro with Google (who were also quite lovely) they on their end determined that "Adobe" were creating the accounts and running some sort of sync to Google.Now I know of (in a limited sense) there is an Adobe utility that can do this, I think for the sake of making linked Adobe IDs. But oh my word trying to find a human being to talk this over with at Adobe is near impossible without endless amounts of Adobe por

The Crative Cloud app for my business says I must sign in again to activate the license but that will not work. Re-installing it fixed it temporarily but it is is now asking to sign in again. And downloading it again takes over 15 minutes on any computer. Has anyone else had this issue before?

We recently switched to Adobe Enterprise with Adobe Acrobat DC Pro and i have assigned licenses to multiple users. I would like to know if they have activated their license or not yet so i can reach out them to do so. 

I use PDQ to deploy applications and I have a couple dozen installs of Adobe Creative cloud and its suite of applications. The unattended install works fine. But when I create a new installer in the admin console for any of these apps, and deploy it... it ends up installing side by side with the old version. So now I have for example Adobe Animator 2020 and 2021.  To make it worse, PDQ has a tool to uninstall an app, but when I use that, it does not work without interaction, as it requires a person to answer whether or not to save their apps settings.  Ideally, I'd like to be able to install an updated Adobe application and remove the old one at the same time, entirely by script. Sorry, if that's easy and I just missed it somehow, but any advice would be greatly appreciated, as I have been searching for this for a while already without success.  Additionally, is it possible to remove an application without any interaction? I saw an article direct to add --

di seguito invio registro eventi per alcune applicazioni. Adobe Premiere:Nome dell'applicazione che ha generato l'errore: dynamiclinkmanager.exe, versione: 22.2.0.128, timestamp: 0x61f8b7cfNome del modulo che ha generato l'errore: ucrtbase.dll, versione: 10.0.22000.1, timestamp: 0x00e78ce9Codice eccezione: 0xc0000409Offset errore 0x000000000007dd7eID processo che ha generato l'errore: 0x439cOra di avvio dell'applicazione che ha generato l'errore: 0x01d820c0884bec79Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe Premiere Pro 2022\dynamiclinkmanager.exePercorso del modulo che ha generato l'errore: C:\WINDOWS\System32\ucrtbase.dllID segnalazione: d0c8f604-075c-412d-a6a8-0553a6de8d2fNome completo pacchetto che ha generato l'errore:ID applicazione relativo al pacchetto che ha generato l'errore: Media Encoder:non si avvia, ma non ho traccia nel registro eventi Indesign:non si avvia - manda due messaggi di errore e poi un linkper il momento non

have a customer, and they have 3 different companys in norway sweden and denmark and they want to work with Adobe cloud storage together. Is it poosible to have one Adobe portal together for 3 different companys?