Enterprise & Teams

I am a university student who joined the adobe creative cloud all apps plan. Whenever I try to open an application like Aftereffects, Illustrator or any other this pop up shows up. I even talked to customer support and they couldn't help either.  

Hi, I work for an organization where they gave the creative cloud account. I want to pause the sync of them & want to do my personal works on that during weekends. Later after finishing up the work. I just want to re enable the sync but it should be completely non traceable of my previous personal works. Ps. This is macbook they gave for working.

As a "thank you" to loyal customers paying for subscription for years you get nothing. However new customers who have not yet invested a dime to Adobe's services get 40% off the first year. I don't think this is fair and makes me feel like you don't value your existing customers and only want to hoard new ones.

I am trying to move my projects through from Personal Profile to Business profile and cannot seem to find the Get Link button on the top of the list. It only has a share button which opens a modal to share the projects with people  while i want to move them onto my Business Profile. I followed the steps as it says at the adobe page but i am stuck at step 3. Can you help?

I have an enterprise account associated with a specific employee's e-mail address. That employee was terminated. I attempted to reset the account's password, to access the account. However, the MFA associated with the account is tied to the terminated employee's cell phone.  Is there some way to reset the password without access to that cell phone? Thanks in advance. 

current state:50+ Mac users on various builds of Adobe apps under Enterprise licenseusers were installed/setup via Adobe Admin build process, locally installed goal state:build via Adobe Admin deploy via managed packages in ARD questions:will the user end up with two of every app?how to keep user's InDesign workspace, app preferences while doing cutover? Thanks in advance for you expertise!  NB

When I try to open any apllication it says " Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator." I couldn't figure it out why. I deleted all of the Adobe Files and installed again. But it still giving the same error. Can you please help me?

Adobe randomly added a "personal" account to our main account. I reached out twice to make sure we didnt have to do anything with it and was told it was fine.... then it expired and now all my CC libraries and cloud docs are locked to the wrong account. I'm being told to manually move them, but we have over 100+ files.. Does anyone know a way to move these faster than one by one? Honestly a little dissapointed in adobe for dropping the ball here...

Hi, i have a problem with synchronizing in adobe CC. It says i cant synchronize because some of the files are open, but they arent, i dont have one file linked to that file open, and no other adoeb programs are open accept CC.Help...!Anyone else who has had this problem? 

Hi guys, would appreicate some help.   Is there any easy way to install Creative Cloud site-wide?     

According to a recent chat with the Adobe Twitter team, I have 2 active teams accounts under the same email address and also individual plans. I must admit, the online Adobe dashboard confuses me. I'm hoping someone from Adobe can help me understand what's going on here and why I have multiple plans. I get a different story from the live chat help every time I speak with them and never seem to get anywhere.

Ich arbeite mit Indesign. In der Firma wurde allgemein von Kreditkartenzahlung auf Paypal umgestellt. Das habe ich auch bei unserem Adobekonto gemacht. Allerdings wird das Abo nicht - wie verkündet - automatisch verlängert und es scheint nach wie vor die Meldung "Die Zahlung Ihrer Lizenzen ist überfällig" auf.Was kann ich noch tun? Den Anweisungen vom Support bin ich bereits gefolgt, es ändert sich aber nichts. Habe ich was übersehen?Danke

Hi all   I have a license through work, administrated by my Director.   I'm getting a payment error but he says it's all paid, and in fact he and others have licenses which are all fine.   Any ideas as to what might be going wrong? I get the error signed into mh Personal profile which is what I always used, but not when I sign onto the company profile.   Only issue with that is, I can't use Adobe Sign through the company profile (another unsolved issue on here!) so I need access to my Personal profile.Thanks in advance for your help!

매월 자동 결제를 진행하던 중 카드가 변경되어 결제 카드를 변경하였으나 결제가 되지 않아서 재결제 요청 드립니다.

I have a personal account and a business account under one email address. My creative cloud library is found on my personal account which is now unlicensed so I cannot access the library. If I renew my license, share the library (maybe export/import?) from the personal account to the business account, will I still have access to the library after the personal account loses its license?  Is library sharing permanent? If the main account that shares the library is deleted, what happens to the library that

Bonjour, Je suis dans ma période de renouvellement et après avoir passé par mal de temps à comprendre comment diminuer mon nombre de licence, je n'ai aucin lien dans mon compte qui me permet de le faire.Je peux ajouter tout de ce que je veux mais l'inverse n'est pas vrai.Je n'ai plus que 5 jours pour le faire et j'avoue être un peu agacé par une telle complexité ou mauvaise volonté de la part d'adobe à nous simplifier la tâche !Je suis donc preneur d'une solution !Merci

During my art school years, I have obtained a discounted student license, but since my studies ended, so did my license. I wanted to renew my subscription through my company, so we purchased a business license (for all softwares).Since I already had an Adobe account (which I made during my school years), I thought it would be a good idea to obtain the business license through that. This is where all the hell started for me. I will try to organize the process into steps so it will be more transparent for both me and the forum readers: First I couldn’t open any of the softwares because I kept getting the same over and over again: maximum license limit reached, can’t obtain more license, please contact your administrator. I though something might went wrong with my old account, so I created a brand new one and tried to move the license into that account via Adobe Admin Console, nothing changed.Then I tried to cancel my subscription so I could buy it again on a whole new acc

Adobe just released Adobe Asset Link v3.1 for the latest version of Creative Cloud apps Photoshop, Illustrator, InDesign, and XD. Version 3.1 of Adobe Asset Link provides a more optimized and unified experience between Adobe Creative Cloud and Adobe Experience Manager Assets. Use this seamless experience to maximize collaboration between creatives and marketers as you create content.   Adobe Asset Link v3.1 includes support for the newly-introduced Business IDs and is now available in Adobe Exchange App, Marketplace, and Creative Cloud desktop app. Adobe Asset Link for XD now provides users the ability to add, modify and switch Experience Manager instances directly in the app. An update that further brings the XD plugin to feature parity with Adobe Asset Link for Photoshop, Illustrator, and InDesign.   Here are the key features of the Adobe Asset Link v3.1 release: • Ability to manage environments in Adobe Asset Link for XD• Support for Business IDs• Performance improvements

Hello together, I am trying to install adobe creative cloud and the following error comes up: "The installer you downloaded won't work on your computer. Choose 'ok' to download the installer that matches your windows. Error code: 717.I have a fresh install of windows 11 enterprise and it has now internet explorer on it (I saw that this might be e requirement), is there a fix to this error? Thanks,Marius

Hi Team,I have implemented activity map through launch on my single page website.(refer: below screenshot)Also, added linkInternalFilters. However, activity map is not working.It would be great if someone could Help me out of this? 

How do you feel about how hard Adobe tries hiding ways one can reduce their number of licenses? They don't have any direct way of doing it. After you're able to navigate through a maze of links and pages to find someone to speak to, the agent tries to waste time so you don't cancel. However, if you still have the fortitude to navigate your way through their agent and finally get confirmation it will be reduced, it's lunch time and you lost half your day on this. These strategies are second to only a Turkish bazaar spice salesperson.  Just give me my darn cancel button.

I haven't been able to use Creative Cloud for several days. On Wednesday, November 17th, I called customer service. After talking to several people, I was told my case was “escalated” to an senior expert and to expect a phone call in 48 business hrs (!!!).We have not received a phone call and are still unable to work.We've tried calling Adobe, but all we get is the recursive menu and are unable to talk to a human.We've tried talking to Chat, but yesterday they said we should get a call in a “few hours.”Honestly, this is absolutely the worst customer service.

The website keeps taking me in circles, and I have been on the phone waiting to speak with customer service for TWO HOURS. This is not acceptable. Help!

Hi Everyone,This is a cry for help because I don't know what else to do.I'm not a teams user I just have a personal license. 2 days ago I got an email thanking me for my order for a teams license for a university I've never heard of for hundreds of dollars a month. My account was hacked.The hackers were smart enough to immediately change my email out of the teams account so while I got charged, I can't see the account (I do have the account number from the email).I verified that there was an unauthorized log in from Albania (never been there) that I killed right away. In the meantime trying to get adobe CS to flag my account as hacked has gone nowhere. They keep asking me if I want to cancel my subscription, but then ask me for *my* (now new) email (the hacker's email I don't have) and we run around in circles. Meanwhile those licenses I'm assuming are being sold in the dark web at my expense. I've disputed the transaction with my bank so that's happening in parrallel. Has an

Hello, I have a disconnection problem, I use to have a creative cloud licence from my school.But now they deactivate my licence and now I cannot disconnect from creative cloud .Who has a solution?