Enterprise & Teams

When I create a new user, it only asks for the email address.   After it's created, I'm no longer able to add the user's First and Last name.   I can't find a way to edit it in the admin console and when I submitted (twice) a CSV file with the change, I get an email that the user edit is complete, but when I check in the admin console, it still shows as [none].   If this is broken, please fix.  If it's not, where do I change the user's First and Last name?

I can't find a way to add licenses to my account. Clicking on the Add Product button in the Overview page of my Admin Console, I reach a page where I can't do anything (see attachment). The search box does not work, and no other action is possible. I tried the same procedure using both Chrome and Firefox.

Hi All,When Installling the latest indesign server version (2020) on a windows 2019 server, I am getting the error "Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system"The server has IE11 installed  on it . I am not sure how to resolve this. I have already tried the option to update the registry with the entries provided in the adobe website and restarted the server.link: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error But that does not resolve the issue. Please advice.

Animate shows that it is on trail that already expired when I install creative cloud for enterprise license. I  have 51 licenses for Creative Cloud for Enterprise which supposed to include Animate license but it give a note that it is on trail. The subsciprtion expires on Jan. 31, 2022.

I see lots of posts on this since November anyone have a work around for this problem.  I did see on post mentioning kb KB3020369 and  KB3172605 as possible solutions. That did not work for me.   12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanitizing data for product-'Project Felix' 12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | HD Packager Version-'0.0.136' 12/19/16 16:49:58:554 | [FATAL] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.012/19/16 16:49:58:556 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Error occured in install product workflow with error code 190 error message 12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 4360 | Exit Code: 190

Перестал запускаться Photoshop, пишетНе удается проверить статус вашей подписки.Срок действия подписки на Photoshop истек.Подписка была продлена, подскажите что делать.

Hey team! I'm trying to change the Asset settings to my organizational account and I can't find it (In the Admin Console, navigate to Settings > Asset Settings.) Can you please advise what can be the problem?    

I am on very fast connection and Premier Pro PKG is taking forever (on 3% after ten minutes) this is not my network issue this is Adobe throttling its bandwidth.  We pay BIG money for this and Adobe are holding our software to ransom. Poor show Adobe. We have a few hundred licenses worth a fortune and for what? A very very long wait to download just one app. THIS IS NOT AN ISSUE WITH OUR NETWORK we are on one of the fastest connections in the UK.  

Hello, we are currently using the adobe business solution where we have up to 6 people logging on and off  2 licenses... ideally we keep the 2 identities/licenses the same (i.e. linked to those emails and names exclusivily) but expand the number of users that can maintain a login on that identity/license. Can this be achieved?If not, can we setup more licenses but with the same email address? Or must each license have it's own identity/email etc. Thanks, Nick

Am I able to monitor my employees files while they are using the CC Apps while working from home? Can I see if they are working on work related files or personal files. Thanks?

Bonjour,Est-il possible d'utiliser la licence d'Adobe sur 2 ordinateurs simultanément sachant que je n'utilise pas les 2 en même temps ?Et si oui comment le faire ? MerciDavid

 Еvery time we purchase a new product, adobe partners create new accounts for us, although I enter the same data and email.To manage, you have to jump from account to account. And this is due to the fact (according to the sales manager) that adobe has a working scheme so that by purchasing and activating one adobe product, you can buy the second only for the remaining period of use of the first product.And since the license is sold by default for 12 months, upon purchase you are offered to either return the difference and reduce the term of use, or register a new account as us every time.  

Hi there! I recently merged accounts to join a larger corporate account. When I sign in to the old profile I do not see access to any of my files or CC libraries.  Can you please grant me temporary access so I can back-up these lost files and libraries.  

Hello, so I'm trying to install an app via my school account, and previously signed in with my personal account on the Creative Cloud manager. Now it isn't letting me sign out or change to my school account, which in turn doesn't let me install the app. What do I do?

My personal CC # changed.I updated it in your system on November 30th.I have five notices now of failed payments.The payment is in "preauthorization" mode with my bank - the hold expires on Friday.Now, when I log into my Adobe account, there are no orders, no invoices, no activated devices.I have already made four payments.It looks like you placed my account into an "Enterprise Plan."I'm just a teacher with one account. We don't use an Enterprise Plan in our school district.Please advise ASAP. Thanks!

We're having persistent issues with our Teams subscriptions and it seems almost impossible to get any support from Adobe. Thus far, I've been bouned around at least 8 different poeple and three different support teams in chat sessions that have gone on for hours, and three different time windows have been scheduled for a callback - every single one of which the support people have missed. But instead of calling me at any of the agreed times spanning multiple days, the support muppets decided to call me at 5:05am local time ... and then follow that up with another support call at 6:58am local time. I presume this is because these lazy ineffectual idiots can neither read their watches nor understand timezones ... and they think Adobe's customers are prepared to wake from a deep sleep at times that happen to be convenient for underskilled Help Desk staff. Now, the solution to this has traditionally been to call Adobe's support phone line - which the telco informs me has bee

I have a user that no longer works for us and the position isn't being rehired. I need to cancel two monthly subscriptions, but under renewals there is nothing to click on.

Hi!I want to update a password policy in our organization and I have few questions how to establish strong password policy in Adobe. Does Adobe allow to force the password change (for example every 180 days)?Is it possible in Adobe to force the strong password (for example 15 caracters, obligatory numbers and special caracters, etc)?Can Adobe remember old passwords and force the user to put a different password that the previous ones?Can I block the user after few unsuccessful attempts of login? Can I define the number of those unsuccessful attempts?How long can that blockade last? Can I define it?Can the system notify the user about the need to change the password? Thank you in advanceRegardsJoanna

Hi all,I have a new PC HP desktop with Windows 11 Pro (21H1) installed.I installed my Acrobat PRO but I have any Adobe PDF Printer listed.Following this document (https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html) I have first repaired the installation with no resolution of the problem, then I followed the instructions for the manual installation of the PDF printer but I've got the error  "the system cannot find the file specified".Any idea?Thanks.

My file is saved as a cloud document. When I try publishing a library I see the spinner but nothing happens... When I try to create a Share link I get the "Something went wrong" message with the error code 44:63. What are my next steps? Thanks

We buy our licenses thriough a VAR and latley user log in and are being asked for thier credit card info. any idea how to fix?

hello. i have macbook pro 15inch. 2018I'm using High Sierra and I can't give up on High Sierra. This is because we use programs that support updates up to High Sierra. If you install a higher OS than that, this program will have problems. So, my teammates are all using High Sierra.Now the problem arises here. The same team member is using the same 2018 15-inch pro model as me, and the OS is also using High Sierra. But on that MacBook, you can install the 2020 version using Adobe Cloud. Why can't I install the same OS version?I already know that other versions can be installed in the cloud, but only on my MacBook, the button doesn't appear and the message 'Not compatible' appears. Both MacBooks are the same High Sierra (10.13.6) version. how can i solve this problem? I hate to use the 2019 version by paying a monthly subscription fee. I want to use at least version 20. I guess it's because the old version download link only had until 2019, but 2020 can be solved within the cloud ap

In the transform panel, is it possible to display the arrow keys to increase / decrease the size of W and H?

HelloI already reached out to the customer care by phone. But (maybe because of the language barrier) I didn't understand what the support agent was trying to explain to me and he hung up on me..We have an Adobe CC Teams plan and recently the credit card owner left the company. Because of that we had to change the credit card information, but now the payment has failed. The support agent was able to tell me the reason, which we will try to fix.But my main concern is, how long can we use creative cloud subscription before getting cancelled.We have an annual payment occurrence and received an invoice on November 8, 2021. The status of this invoice at this moment is 9 days past due. Other renewal information:RENEWAL PERIOD October 8, 2022 - November 7, 2022ANNIVERSARY DATE Plan automatically renews on November 8, 2022Do we have to worry? Or is there another way to contact Adobe for this? I don't have a region specific contact number, can I for example reach out the Adobe US?

I have problem of where when ever I try to sign in it keeps on going back to this screen: