Enterprise & Teams

Hi All, I am the main administrator for all my users who have various degrees of software suites under the Creative Cloud banner. Some are full Creativre Cloud users, some are Acrobat Pro only etc I am able to log in and see all the account details,  software assignments etc, but what I am unable to find is the contract start and renewal dates for each account. I need to know this information as I am responsible for who uses what when, and making sure that I am not paying for licenses when I can shift stuff about. I know each contract is a year, but unless I can find out when they start and stop, I will never be able to manage the contracts at a time fashion Please can someone help me, I just can't be expected to go back over 4 years of various licenses ThanksToni Carrera

Dear Adobe CC Team, We mistakenly created a new account when we purchased Substance 3D licenses.Any chance we can merge or  transfer the newly subscribed app to our existing account? Please let me know if you need more information. Regards,Scorch

I get this message when trying to send a response from Adobe Cloud.The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. 

Adobe MAX is the leading global creativity conference, a uniquely immersive and engaging digital experience. A free and virtual event, MAX features live and on-demand content, including more than 400+ sessions, labs, keynotes, musical performances, special guest appearances, and a sneak peek at things being worked on in Adobe labs.   Get started here: Adobe MAX 2021 If you have questions check out this FAQ: Everything MAX. We’ve got answers to all your questions. You can use the free Adobe Creative Cloud mobile app to view the event. Need support, we’ve got you covered, Email us regarding event support issues.  Contact your Admin to get the latest updates See you there!     Stay connected with MAX on social      

Hi!I have no option Admin Console->Account -> Renewal -> View Details.How can I remove 1 license ?Thank you!

Hello,I've been messing with this all day, I'm trying to buy one of my co-workers a licese that I can control.I'm beeing told that my Domain is "Deleted-ORG" and to do ANYTHING about; contacting support, Changing plans, asking for help; I gotta contact my admin.WELL, HAPPENS TO BE I AM THE ADMIN.it's so furstating that I can't do anything other then writing here.PLEASE ANY ADOBE OFFICEL; Help me with managing my account!I am the admin of my company, I need help to access admin console.Please help.

Because of the many migration errors caused by the Adobe's new business profile policy,I removed the business plan from my account in the adobe console, saved all my personal files locally, and tried the business plan again. Now I am completely unable to log in through the business plan start mail. It is possible to log in with my personal profile in a new browser session.But when i try to configure a new business profile via invitation mail, i cannot log in as shown in the attached image.(I believe that the attached Korean image will not be a problem for the answer.) Even if I give up numerous problems with the new business profile policy, I want to be able to log in right away. I look forward to advice from others who have had similar experiences,or individual and specific solutions from Adobe Support Team.

hello, so i recently uninstalling all my adobe cc software to get rid of an error (cannot reach the adobe server), And i wanted to download AI cc 2020 because cc 2021 won't work on my laptop, some said that i can contact support to get an adobe offline installer for cc 2020, but unfortunately, i also cannot contact the support, it's said that "Please contact your administrator for help" , i have no idea how to do it, the message box doens't provide link except for the general help page and adobe admin console which lead me to another error page. Is there anything i can do?thank you very much everyone 🙂

Content Authenticity Initiative is building systems to provide provenance for digital media, giving creators tools to capture and share objective facts and empowering consumers to evaluate whether what they are seeing is authentic. Before making use of these services, allow these endpoints: cai.adobe.io cai-identity.adobe.io   Have a question? Post it here.  Or see the list of all required Creative Cloud Network Endpoints.

Continuing with its tradition of pushing the boundaries of creativity and innovation, Adobe has announced the launch of exciting new products, features, and technologies at the Adobe MAX 2021 Creativity Conference. The new products and offers have the power to elevate creativity, innovation, and transformation to a new level while providing full flexibility to customers in terms of experience.Newer version of the apps have been introduced with the latest security fixes and OS support while older verions are being archived.   Check out Adobe's Creative Cloud Support Policy to know the latest, long-term supported, and other supported versions of apps and services for your Creative Cloud subscription and make informed choices.

 With this post, I would like to report a bug, submit a feature request. When a (teams) user account is not fully activated, the application licenses will not become available and the app displays "trial expired". It does not indicate what the problem is.Simply creating a user account in the teams console and assigning an application, is not enough to start using it. Users have to click on on the mails and confirm they joined the program. The creative cloud desktop app does not indicate what the problem is, and how it can be fixed.For a company which claims to be in the frontier of UX en UI design, it does a terrible job in correctly informing users of problems and how to fix them. This issue took me weeks to solve in which I had to contact Adobe multiple times. And that's no joy.     

Hi, 1. In CC control panel, does the users able to upgrade the softwares or only the updates?2. If a user has only InDesign, is it possible making him only able to see Indesign and able to update Indesign? No other installation, nothing else Thanks,

I have previously bought the creative cloud plan, but every app says, "start trial" next to it, when I try to buy the creative cloud plan to get access to the apps, I get either messages saying, "Account type not supported ; Continue with a different account to access the service." and "Company or School Accounts are not supported. Continue with a Personal Account to access the service." or I'll be able to get through the process of buying the plan, only to be stopped on the last plan because I own a creative cloud plan already. help?

After following the steps of the setup guide from Adobe, it still showing the authentication protocol is OIDC instead of SCIM, is it normal?Thanks!  

I recently made the call to move from a single personal subscription to CC to a Team account so that I can manage two team members who will only be using the Spark app for Social. I have one full license for Adobe CC and 2 for Spark. I need to move the data from my personal license to the team license but the instructions that Adobe's techs gave me did not work. I have tried chatting with them and requested a call but that was last week. No call yet and today when I chatted I was put on ignore and the person who was "helping" me stopped responding. And no, I wasn't rude or abusive. I just wanted to know when someone would call me to help me figure out what was going on so I can get some work done. Has anyone else experienced this with Adobe Help? 

Hi,So since Adobe made changes on their backend of Friday 3rd of September all our Adobe Flash Pro CS6 users no longer have a permanet license while activing the software using their Adobe CC account.Instead when you login to activate the software it now says "29days left of Trial" and this is counting down.This is really bad for us as we still require ActionScript 2, and due to this was provided a legacy installer for Flash Pro CS6 over a year ago and has worked great until now.We are heavily into development and without this being resolved could have significant impact on our company. Adobe Chat refuse to help/assist because Flash Pro is now Legacy so I hope someone can help here.ThanksSenior Sys Admin Luke

I have several users with active Creative Suite licenses, but their desktops are dying due to the age. I was wondering if I can create a Windiows 2019 terminal server for those users to use Creative suite from the server. I can limit the login to the server to only those users with the active license. Would the Creative Suite works under the terminal server environment? Thanks,Myung

Can someone show me where to override the date of birth requirement for using creative cloud?   We got a written complaint in our state from a user about the software needing a DOB, and correct, the law states that it is not needed for use, therefore, we need to override it before we're faced with a state fine.    Any ideas?

Following this doc to set up platofrm APIs. I cannot see any integrations tab and cannot add Experience platofrm to APIs.

I've attempted to (re)install Photoshop, but all I get is a "Not Compatible" option and no ability to install an older version.  The documentation says "other versions" should be available in the 3 dot menu but I only have "Learn more" in the 3 dot menu. Is there something I'm missing?Thanks

So I have now been transferred three times, on three different calls, to a support team to help me adjust my account.  On hold for 40 minutes, tried again....On hold for 20 minutes, they hung up on me, now on my third hold and just exceeded 45 minutes.  How does someone get support for this product?

I have a Creative Cloud for teams plan. I'm logged in to all my devices with the same Adobe-account. When I use Adobe Scan on my iPhone, the files are stored to cloud.acrobat.com and I can access them from within Acrobat Pro DC on my PC but the files aren't showed in the folder Creative Cloud Files.Only files stored in assets2.adobe.com shows up in Creative Cloud Files on my computer. Why is that? Do you have two sets of cloud storage services?So, what is the difference between the two sets of cloud storage?I run Windows 10 Pro (1709 build 16299.192), iOS 11.2.2 on iPhone 7 Plus.Thanks.

Hello, I'm working on a lifecycle-management project and want to see if a report exists showing who actually uses Adobe Products and who doesn't. I'd like to remove licenses from users if they're not using the product. With Adobe Creative Cloud, you need to sign in every 30 days I think so shouldn't a report exist that would allow me to report on that? Other suggestions?

Our organization just signed up to use Adobe products at an enterprise level and I'm sorry to say that the support so far seems to be very dismissive.  I leveraged the chat basically referred to Microsoft for a problem I was clearly having with the Acrobat Customization Wizard for Acrobat DC.  Then after logically explaining why this issue should be supported with Adobe the tech suggested that my case get escalated but never follows through with a ticket number, email, nor call back.  I got blown off!  Where can I file a complaint! Don't believe me, see the attached chat I screenshot:

I tried every solution including VPN and hostname file.