Enterprise & Teams

Content Blocks / Javascript in Adobe Campaign StandardI'm currently looking to implement Content blocks containing Javascript in several transactional emails. This is with the intention of replicating certain functionality across multiple transational emails for code re-use. I have seen several topics where other users have tried using Javascript within content blocks to iterate through product lists but havnt found anything about obtaining specific information sent across in those product lists. This could be to select the name or price of a product during an iteration. I understand product list iterations can quite easily be implemented through the editor, but there may be things that need implementing outside its scope. To put my case in perspective, I have been using the following json to populate a two products within a listing. {      "EVTabandonedBasketProductList": [       {            "EV

Hi, tour license has just been changed to enterprise and all the users are now signing in with their AD accounts. They were using the same accounts before we moved to enterprise, now everythign that they had stored in clous is no longer available. Is there a way to get the information back? Thank you

Is it possible to see who kicked off a manual build for AEM in Adobe Cloud Manager?  

An error occurs like the image attached in Win 11.Developed with Extended Authentication method.Please tell me how to solve it. 

Hello all, A few months ago I bought a creative cloud subscription. I used it on my first computer for the time being, until now when I upgraded to a nicer PC. I downloaded creative cloud and signed in, but for some reason, I do not have access to the apps that I do on my other computer, although I'm on the same account. If someone could help me with this issue that'd be great.  Thanks

Its says on my student account that all of these apps are available on my plan, but as soon as i try to acess them only 4 of them becomes available

Hi guys, I was working in Premiere Pro as well as Photoshop when my accounts logged out of Creative Cloud EVERYWHERE at around 3:50 pm today. I tried logging for help requests and Adobe said that I did not have access. I logged out and back in again to see that my subscription was demoted to a trial version, and lost some of my CC files that I saved across Illusstrator, InDesign, PhotoShop, CC Fonts, et cetera. Has this happened to anyone else?

We have a users Windows PC that was running an old version of Adobe Acrobat XI Pro and also had some Creative Cloud applications installed (Photoshop, Illustrator,...). This individual no longer needs the Creative Cloud applications so we have uninstalled everything, through the control panel as well as using the CC uninstaller. However, now we cannot launch Acrobat, all we get is a License Denied error from Creative Cloud. Any suggestions? Adobe enterprise help chat refuses to be helpful since the Acrobat volume license is "old." Thanks

Hi everybody, Just wondering if anyone would be able to let us know if all subscriptions renewals need to be done at the same time - i.e.at the anniversary date, or could one or two be done, say a week or two before others. thanks

Gibt es eine Möglichkeit sich die Rechnung direkt per E-mail zusenden zu lassen oder geht es leider nur über den Download im Rechnungsverlauf ? 

So we had a situation where our VIP account expired...that is a long story I don't need to get into.  So we made a new TEAM account.  We added the licenses and were told we should be good.  Well, today is apparently the day that the old ones finally were cancelled.  Everyone was logged out.  They logged back in and for the most part everything worked.  Except Cloud Storage.  So now we have users who had stuff in cloud storage who are unable to access it.  Even if they login to the old account, they can't access any of the storage of what they had.As an Admin, I can see there there is storage used, I can see all of the Users Individual Folders.  However, I can't do anything with them. I just want to transfer them over to those same individuals on our new account.   Does anyone know how to do that?  Since when I talked with support, they sent me here to make this post. Thanks,Jeremy

Hi, I would like to use Adobe XD on an internal server for my enterprise.We aren't allowed to stock files on a cloud. Can we use Adobe and its share functionnalities on our own server ? We don't have yet a business suscription. If I could speak with a sales manager I would be glad to buy one, granted that the solution suits us. Regards,Olivier

When I run the Creative Cloud Desktop app on my computer, the following screen appears and I can't update the app.No security or firewall has been set up on the server.What should I do? I checked the site below, but I couldn't find a solution.https://helpx.adobe.com/enterprise/using/troubleshoot-ausst.html [DLM.log]10/14/21 17:11:22:370 | [INFO] | | | | | | | 25424 | *******************start of Download****************10/14/21 17:11:22:370 | [INFO] | | | | | | | 25424 | GDE Version is 5.6.0.1310/14/21 17:11:23:910 | [INFO] | | | | | | | 21072 | *******************start of Download****************10/14/21 17:11:23:910 | [INFO] | | | | | | | 21072 | GDE Version is 5.6.0.1310/14/21 17:11:23:997 | [INFO] | | | | | | | 17380 | *******************start of Download****************10/14/21 17:11:23:997 | [INFO] | | | | | | | 17380 | GDE Version is 4.0.0.15910/14/21 17:11:24:091 | [INFO] | | | | | | | 14380 | INFO: serverfullpathForHeadCall is empty in input structure of DLE10/14/21 1

Adobe just released version 3.0 of Adobe Asset Link, packed with exciting new features and functionality!! Adobe Asset Link v3.0 now allows creative pros and marketing pros to store, discover, and distribute digital assets faster. Users are automatically connected to any cloud-based Experience Manager Assets environment for which they have entitlement. Now, they no longer have to depend on IT admins to configure Experience Manager Assets instances for them. The benefit-- They can now focus on the "real deal" (work with their creative assets) and get started right away. They can still switch between entitled environments or change their properties. Adobe Asset Link v3.0 supports InDesign, Photoshop, and Illustrator 2021 app updates. Here are the highlights of Asset Link v3.0 Support for Adobe Experience Manager Assets Essentials. Automatic detection and connection with Experience Manager Assets as a CS and Experience Manager Assets Essentials environments Support for a

 Hi, I have a student Adobe subcription that will expires soon (the ID is my student mail). I stocked many files (AI files mostly) in the Creative Cloud. I took myself a Creative Cloud subcription as I'm no longer a student, so I was wondering how can I migrate easily my student account files (that are stocked in my student Creative Cloud) to my new account ?  Thank you very much for your help !   

First, Adobe support is some of the most useless I have ever encountered, I am beyond frustrated at the scenario below but I will rant about that separately. My problem...I've had a Creative Cloud account since the service launched, paying for the full plan. I mainly use Photoshop and Premiere Pro and have increasingly been using the cloud storage for saving my files, however as of yesterday all of my files have been deleted with no warning and no explaination.  A few strange things also seemed to have happened to my account which may help anyone trying to help me solve this:- About 3 days when I logged into Photoshop I noticed it was asking me to log in again, I did this but thought it was strange. - When I logged in it asked me if I wanted to use a 'Personal' or 'Company' profile. This has never happened before, I won my own company and I use my company address as my username - I'm not sure what the 'Personal' account would be. Either way I have tried logging in as bot

Our company has quite a few Adobe apps subscriptions ranging from CC to individual apps. We have full-time, part-time employees and contractors. There are times when we only need certain apps for a few weeks or months, but we have to bear the annual subscription just because there's no option to only subscribe for a month or two. We are seriously considering a move away from Adobe to a more affordable solution because of this. EDIT/UPDATE: We are on Adobe Business plan (Moving to the Enterprise & Teams forum by Mod JSM)  

My plan includes 80GB of cloud storage but i only have 2GB of cloud storage available, even though it should be 80GB 

I have tried everything in these forums, but I cannot get files to sync.  I am working with audio files from Adobe Audition.  And I currently have over 3000 files that will not sync because one file is holding everything up.I had a folder with a space at the end of the file name. Oops.  Apparently THE single biggest error ever. This is when the syncing became and issue and here is what I have tried:- I moved that file out of the CC. - I deleted that file from the computer and Creative Cloud Web and permantly deleted it- I restarted both machines (one a mac and one a PC) The problem originated from the PC.- I restarted Creative Cloud on each machine.- CC still shows the folder in it's original place on my computer even though it has been deleted on the web- ALL of this angst and crap for a program that I hate in the first place but I cannot get it to completely get rid of the file and I cannot sync files which today alone has been a 5 hour time suck. HELP!

Our dashboard shows 6 licenses and we have 4 users assigned. I want to add a licenses to one more user but in the dialog box I only have the possibility to add 2 users.I would simply add 2 users but the problem is that one license will stop and we do not want to extend it.

I have been trying my best not to get angry, but I'm at about the end of my rope with this insanity. I installed the Creative Cloud app in order to do school work at my house, but after it working for all of one night, it now defaults to an infinite loading screen that says Loading Creative Cloud. After a few minutes, I am greeted by this error message: "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'. I click on repair, and allow the repair process to do its thing, and still nothing. I have used the Limited Access Repair tool to fix the hosts file, still doesn't work. Used the Creative Cloud Cleaner tool to clean everything out and then reinstalled. Still won't work. I have gone into regedit and manually deleted all Adobe keys then reinstalled after using the Cloud Cleaner again, and still nothing. I could really use some help. Th

Bonjour, Je créer un compte dans ma console admin et quand l'utilisateur se connecte, c'est sous un compte personnel.  J'ai supprimé le compte et par la suite, supprimé son compte personnel.  Maintenant, je ne suis plus capable de créer son compte de nouveau.  Je lui ai créé un nouveau compte avec une nouvelle adresse.  Lorsqu'elle se connecte, c'est encore un compte personnel et non business. 

I am led to believe that there is no way to customise the setup and storage requirements of Adobe Update Server using the Setup Tool. We use a virtual machine and the storage on the 'updates partition' just passed the 300GB mark. I don't believe that the size of the updates collection is warranted by the service that we require from that server (to update Creative Cloud). I am considering manually removing updates from the AUSST folder structure for products that are not in use (such as CS5). I imagine the server will still believe that these files are present and so incremental synchronisation will continue to download only the newer updates.   i) Is there any guidance/rule of thumb regarding determining what updates would not be required (or generally managing the storage size)?   ii) As an option for AUSST in future, would it be possible to just maintain a log of last downloaded files so we could determine which files had not been required ever or for years?   Thank y

One might surmise that Adobe, above ANY other business, would email their bills with PDF attachment. After all, isn't / wasn't that one of their primary, if not first, products? Geesh. Maybe I need glasses or am going blind, but I have searched every single tab and every single drop-down, and I CANNOT find anything related to a bill. All I've been getting is an email that reads: "Your monthly invoice for [my company] is available." Anyone else? Any ideas? I've been on hold awaitng phone support FOREVER.

I manage the adobe CC access for my company. We have a lot of people and only a few use Adobe CC but was wondering if there is a way to identify users in Adobe admin who have not signed in for X number of days. Then we can proceed to unassign licenses.