Enterprise & Teams

Attempts to create users in the adobe admin portal causes the below issue. It's been this way for a few days and I've tried Safari and Chrome.  

Hello,I have a question about the Adobe LWS Site.I purchased Adobe DC from a reseller and got the link to the LWS Site. On that site I found the download link to the Adobe Pro DC ESD Classic but there is no serial number under licenses. Do I have to activate something else?If I install the App, it is asking for the key or the Account, but also in the Adobe Account, there is no information about the Adobe DC...Regards

The former admin account owner left our company and did not tranfer rights. Now we cannot gain access to admin to pay the invoices. I am the owner and founder of my business - How do I regain admin account controle and thereby pay my bills, so that our designers do not get shut down while working. Thanks!

Hi, i'm experiencing a deadlock. I've setup a SAML IDP with Azure AD and want to switch to Azure IDP. Therefor i have to delete the current IDP. I've cleared all users, all groups but I'm unable to delete the domains from the directory. The helpx says i can't delete domains linked to directories and i can't delete directories with domains, users, ... - so how do I unlink the domains, so i can setup a new IDP?   Thx in adv. EDV

I am Admin for the Adobe portal.    I have a couple of users that created a personal ID with their work email.  I have added their work email address, and created a business ID and added a Adobe Standard Licence.    Now when the user logs into https://account.adobe.com/ it goes automaticlly to their Personal ID, and no licenses is assigned to that account.    How can I have them use their Business ID, and not their Personal Account?    -Xander

1. What's causing the issue and what would be the possible resolution?- Tried using different browser- Tried clearing the browser cache2. Can perpetual license owners use LWS?Thanks, 

Anyone know how to reset a password when you don't have the access to the RESET PASSWORD page because your computer have you kept signed in?

 Hello,I have a question.My school has a license for Adobe for Teams, and I need to know, if I can use it commercialy, like YouTube etc.Thank you for respond, have a good day.Jacob.

Hi, I'm trying to install the creative desktop app on a clean Windows. During the installation, the screen remains blanc. How can I fix this? I already used the Adobe CC cleaner tool, without success.   This is very bad UX design. The tool doesn't mention any issues...- Can an url not be accessed?- Is a framework missing?- Other issues? The windows event viewer contains no errors. It seems the windows user profile folder contains an underscore character. Could this be the issue? And how can I fix the installer to continue? thanx   

Nie wiem czy występuje to u wszystkich, ale u mnie po ostatniej aktualizacji jest taka sytuacja, że nie mogę w ogóle opróżnić kosza.Za każdym razem gdzy chcę coś usunąć z kosza pojawia się błąd z monitem "Nie udało się usunąć zasobu".Przywracanie z kosza też nie działa.Dotyczy to tylko plików, które zostały usuniete przed ostatnią aktualizacją. Jakieś rozwiązanie?

I have added some fonts I would like to use for a project, but they are not showing up under the font lists in the apps I use. They have always worked before, but I haven't been able to get them to show up recently. How can this be fixed?

I bought the monthly subscription using a student email for Photoshop back in December and have been using it with no issues until this month. Recently, I encountered an issue wherein I could not access my account and was instead offered to buy photoshop or start a free trial. I was charged for the month, so I was a little confused. When I checked my Adobe account, it says I have no history of paying for the plan and that I have no current plans. Since this is a student account, I cannot contact Adobe directly. I would just like to be able to cancel my student plan and switch to a personal account so that I may access things easier and not be charged for a service I am unable to use. 

So I go to the storage tab of Adobe cloud, shared folders are listed, Everyone and appdata. I want to create a new shared folder, how? can I? There are no storage admins listed by my permission is system admin....waht am I missing? 

I've built an extensive set of 40 Adobe Stock libraries over the last 3 years for my company (Teams account). Many purchased and not-yet purchased assets in those libraries. When I received the email confirming the changes to Business Profiles and Admin Console, all those libraries were gone. I've called Adobe twice, and they can't figure it out and say they will escalate the problem, but I never hear back from them. Now when I open any marketing materials that use those assets, all the links are missing. Any ideas? It's a HUGE setback for our company, and we can't seem to get the needed help!

My company has about 400 acc CC,in the last change must perform manual login for each account on each machine once.Any advice for managing that account in my business?

어도비 프로그램을 옛날 버전으로 해서 무료로 하는건 문제가 되는 행동인가요?아니면 써도 되는건가요? 친구는 괜찮다고 하는데 궁금해서요

Hi, What is the correct email id of Sales team for purchasing business license?   [Moderator split this to a new thread]

Sure would be nice if someone at Adobe could post the actual software requirements for the Customization Wizard. Why are the requirements should be posted on the same page I download?  Going one step further how about NOT installing the app if the minimum requirements are not met and TELLING me what needs to be installed? So intead of "The code execution cannot proceed because mfs140u.dll was not found.." followed by several pop-ups the software would actully launch.  Or I am I supposed to know what version of Visual Studio YOU are using?

I ahve steped into a new role and am updating our Adobe Acrobat Pro v19 and want to review any previous custom settings prior to creating a new one using the Wizard. What is the best way to accomplish this? I have included a snapshot of the current versions folder structure as a reference.. 

After installing adobe reader std from the creative cloud, the adobe geniune service is not installed and the license is not picked up through the login service. HELP. https://prnt.sc/1sek7ul

bonjour, en tant que professeur de multimédia en école d'art, je suis amené à créer des packs d'installation de la suite Adobe. Je l'ai fait sans soucis à de nombreuses fois mais l'installation du dernier pack créé pour des nouveaux iMacs M1 échoue systématiquement.Je ne trouve pas d'aide... Merci ! Bàv.Damien

Bonjour à tous,  Je suis dans le flou artistique avec l'arrivée de cette gestion des profils PRO et PERSONNEL.J'avais un compte PERSO que j'ai payé pendant un temps puis on a souscrit à des abonnements à mon agence.Je bénificie de l'un d'eux que j'ai associé à ce compte. Je pouvais donc bosser de chez moi et au boulot sur le cloud et aussi profiter de cet abonnement pour moi .Aujourd'hui, on a 2 profils. Toutes mes photos sont passées dans le profil PRO ainsi que mon portfolio.Que se passera-t-il si on décide de ne plus souscrire, si je quitte mon agence ou autre ?Existe-t-il un outil pour basculer tous mes éléments qui se sont mis dans dans PRO vers mon compte PERSO (en supposant que je reprenne un abonnement) Je suis un poil perdu.

Hi,I tried all the offered solutions, but none of those work. I got this error when I opened Acrobat Pro DC. Then I tried reinstalling, but now I can't install it because of this error. How should I proceed, I need this for my work and I hope this gets resolved soon. 

I know this has been asked a million times but none of the proposed solutions work for me.The issue started with one user on a terminal server who all of a sudden received this error when opening CC desktop app. All other users were fine. Trying to fix things, we installed the latest CC Desktop app and now more users cannot open the app or use Acrobat for that matter. There is no firewall issue (it happens with the FW off as well), no network issue, no modified hosts file, Winsock has been reset, DNS has been changed, TSL 1.2 is enabled and no proxy is in the mix. The mere fact that it works for some tells me, there is no connectivity issue. The computer is a Windows 7 based terminal server (running AADS for terminal services). I am at my whitt's end as to what else to do, bar completely uninstalling Acrobat and the CC desktop app and starting fresh. Any clues what may be causing this? 

Hi, anyone know how long it takes for student accounts to become active once a subscription has been paid for? I am a teacher at a secondary school. My department head purchased student licences for several classes, including mine, last week. My students still can't access Creative Cloud. Does it take more than a week?