Enterprise & Teams

We are a very small business, and while I have full access to the Creative Cloud suite, my three staff are all on subscriptions to Acrobat Pro DC - which up until two days ago allowed them access to Adobe Fonts as well. As of yesterday, they can't activate any fonts - even though previously activated fonts are showing up in Word etc - but they don't work. As manager, I go to the Admin Console and I can't make any changes to ensure that they can access Adobe Fonts. I'm paying for them to be able to do their work and we're losing hours becuase they can't deliver client projects because fonts they'd previously licensed are suddenly not working! I've logged in and out of the CC App and their online accounts as them - but nothing I tweak will tell their accounts that they're able to access the Fonts side of things. What's really weird is that even if they log in under their Business profile (rather than the new Personal profile), when they reach Adobe Fonts, it seems to think that they're t

Hello,I'm a sys-admin in a medium-sized administration company.But we do our own advertising, commercials and publications with Adobe Creative Cloud on Windows 10.But we won't let all Clients to download from the internet.Thats why we installed Adobe AUSST on a Windows Server 2019 with IIS to download and deploy Adobe software and updates.We only deploy "Adobe Cloud Desktop" software via automatic software deployment.But I've got a lot of issues with the AUSST-Server (I currently use the version from 3rd of october 2021)I do a full sync by hand followed bei inc-sync every sunday via Task Sheduler.Maybe you have any solutions for my problems.1) After the sync (full or inc) I recived product-folders like IDSNBETA instead of IDSN. The clients doesn't know the beta folders and the Indesign installation failes.I have to to a manual inc sync with the SAP-Code IDSN to get the files. There are 7 beta-products at the moment. Is there a parameter to ignore beta-installations?2) Sometimes the inc

Hello, I was wondering what is the difference of the VPN service provided by adobe, in contrast with an ordinary VPN service by another company.Are there some features specific for Adobe's services? Thanks in advance, Dimitrios Dimopoulos 

I have been looking at the Attributes available in SCIM (in the Azure Portal) and I have noticed that I can add two further Attributes.  ID (which you can add for both Users and Groups) and "urn:ietf:params:scim:schemas:extension:Adobe:2.0:User:emailAliases" which can be added to just users.  I was wondering if there was any documentation on how these can be used further.  I am guessing I could map the Azure Object ID to the ID field and use this as a matching preference and thus this would allow me to update a users email address without a new user getting provisioned.  Also I was wondering if you can simply assign the Proxy Addresses Azure Attribute to the emailAliases or does it not work like that.  I was looking at the online documentation but I cannot find any reference to these.

Hi, My team and I are currently using the Personal Account (year subscription) under our company emails. This was something we did till our company moved to Enterprise account (Federated ID). Now the company have the Federated ID setup. Before going ahead with the migration, we would like to check a few things below. In this case our personal account was created using the same email that will be under the Enterprise account (company's email): 1- We still have some months remaining of our paid 1 year subscription under the Personal Account. Do we ask for reinbursement before we try to migrate? Will that create any potential risk of losing what we have on our account (e.g. project prototypes, cloud files, etc). Do you guys have a suggestion of steps to be taken on cases like this? 2- When we migrate to Federated ID and use the 'Automatic Migration' method https://helpx.adobe.com/enterprise/using/migrate-assets-to-enterprise-account.html , will the prototype

On Sept 22nd at 5:37 zulu time, all my users were removed from our Adobe organization.  The users were then unprovisioned, provisioned and added back to the organization.  The "actorEmail" was system. All this information was logged into the "Audit Log" in the Admin console. The user experience was that all users had to login again thru their Adobe Creative Cloud Desktop app. I was looking to see if there was anything abnormal reported by Adobe during this time period but did not find anything reported.  Wondering why this occurred?  Of course it happened when I was on the road and not available to assist my users.

Hione of my users went ahead and created her own Adobe ID using her work email address, i also added her to my plan using the same address.I got her to delete her personal ID but now when she tries to sign in it says her account is deactivated.How can i get her to use the business ID that i created for her?

I've built a package using the packager/console and it works fine when running the included setup.exe but if I extra the contents of the packaged app's .zip file the enclosed files are unreadable. Why is that? Example:Build/setup.exe, this runs just fine and installs the packaged appBuild/HD/SBSTP7.2.2/Substance3DPainter1-core.zip, the files inside this zip are unreadable if I extract them directly. It's almost like the files themselves are encoded or compressed within the zip.Any help on figuring this out would be appreciated.

Hello so i got myself an isolated package with ENGLISH (ISRAEL) lang. after i installed the programs on my PC only photoshop got the RTL optionsILLUSTRAIOR and INDESN still have the issue with the  punctuation marks that are  jump to the begging to the sentence instead to stay in the end. is there any workaround? patch ?  

Hi,for the second time in little less than two months it seems that my Creative Cloud account has been wiped clean. The issue is always the same : I have a Creative Cloud account with my enterprise and at some random point in time the Creative Cloud app sends a notification saying I was disconnected from my account and that I have to enter my credentials to connect again. When I enter my credentials (using my enterpise Auth system), my account is wiped clean, no more librairies, no more online work, even my local folder with local work is replaced by a new empty one (I say replaced because the Adobe Creative Cloud Files Tab in my Finder - I'm on Mac - is empty, but I can find the old one in hidden files on my Mac). It's litteraly as if my account was deleted and a new one, with the exact same credentials, was created. Now Adobe on one hand says that it's not on their side, my admin in our IT department says it's not on it's side. So everyone is saying it's not on their side, but the pr

Having created a project in AdobeSpark, when I go to share I'm met with a prompt telling me that ...."enterprise sharing restrictions are enabled"For the life of me I can't see/find where to enable sharing.Anyone point me in the right direction?

I have spent HOURS and HOURS and HOURS of frustrating experience after frustrating experience on the phone, on hold, being transferred to the wrong people, disconnected, disconnected, disconnected and unable to hear the person (I know none of these issues are my phone, it happens ONLY with Adobe people), I've lost all of my creative cloud files, after one support person merged 2 business accounts (all of which were created by a support person on the phone since Adobe makes you do everything sales on the phone in order to upsell you and make it impossible to cancel, but VERY easy to duplicate subscriptions across personal and business IDs).  For one of the largest technology companies in the world, how can you possibly have the worst phone systems and not have a simple CRM system that shares notes on the call with the next person I've been transferred to for the 3000x.

Добрый день. Все работало хорошо, но как только мы купили еще один продукт, иллюстратор и зарегистрировали его на другое ЮЛ фотошоп не может проверить лицензию.Дело в том, что оба продукта привязаны к одному аккаунту и к одному адресу электронной почты. Хотел бы уточнить, как бороться с данной проблемой. В ЛК уже привязаны обе лицензии. Фотошоп проверить лцензию не может, а по иллюстратору я еще не проверял. Не запускал приложение.

In a school environment and one of my students can sign in using the Sign in with Google option.The student gets message that says Error.....  try again later.I confirmed that the password is correct. I tried deleting files in the OOBE folder.reboot comp and no luck. I have other students use the same computer without any issues.  

We are running into major issues with Creative Cloud in our classroom. Our students have individual licenses w/in the Enterprise account, and suddenly multiple students are unable to access our shared library of assets. At least 4 students are unable to sign in and see our shared library. We have uninvited them, and reinvited them multiple times. Yes, they can use the products, but we NEED them to use the assets in the library. Any advice on how to correct this would be appreciated! Our yearbook depends on this working.

I cancelled the plan during the trial period and I am still being charged for a monthly fee.There is no contact details  information for Adobe.I did receive a message saying 'Sorry to see you leave'. Not very honnest.Does anyone have an email address or phone number? 

What is this Update to the Data Processing Amendment to reflect the new EU Standard Contractual Clauses? 

Как видите, оно и на Виндовс 10 может появится..

I need to update billing info becuase our credit card expired and we have a new one.  The link is broken and I can't find any other method of getting to a screen that allows me to update my payment.  

We had an Adobe staff memeber set up our teams account but it seems to have the wrong name. When I sign it to the account I am signing into altitude-business which means the documents come back agreement between altitude-business & client. This is not correct and it needs to be our full name Altitude Business Group. The information was provided at time of set up but has still been done wrong. I am requring an urgent fix. All the spots I can change have been updated to be correct. 

Some colleagues and I have Individual accounts, all full package. Is there an easy way to move them all into a single business account?

Is there a way to change the user name after their account has been created? i dont see the options to do that under their user profile. I see the options to edit products, user groups, and admin rights. but i cant figure out how to change their name (or email). Their is no edit oiptions for user details. if anyone can help me thank you

Hi,before account split to enterprise and private i was member of few adobeprerelease program. After the split all membership was left on my private account. I was unable to use it because there is no licence on private acc. I have tried to join programs on enterprise acc but i get error of e-mail already in use. I have left all program form private acc and tried to join on enterprise, but i get same error message.How to rejoin again on enterprise?

I am trying to remove an old directory containing 2 domains from an old license to sync them with our new license, however I am getting -  "The following domains have users and cannot be removed. You need to remove all users with these email domains before you can remove these domains." I have been through the users and directory users tabs and removed every one I was able to, we still have ~1000 that cannot be removed as the box next to them is greyed out. Any advice would be greatly appreciated!James

How do I activate this function? Azure Sync (adobe.com)