Enterprise & Teams

Since the account upgrade and a personal account being created on my behalf.  I cannot open up my XD cloud documents with the main account, I get the error message "You dont have permission to open this document". I tried logging in my personal and sharing it with myself (ridiculous). But, as its the same email/account id it doesnt work.   I can open them on the personal account but that is not whats needed (only has 100gb shared storage). Why is there now two accounts associated with my single login? Why have they created this personal account and associated the work files to it? how can I remove this personal account and assign everything back to the main one, as it was before?   Can anyone help? 

I've been using my school account to access their full subscription of Adobe Cloud for about a year, but all of a sudden, it's asking me to use a free trial and/or buy Photoshop, Premiere Pro, etc, when I used all of these programs a handful of days ago. These applications still work on a school PC signed in with the same account that I use on my own laptop. I don't understand how I just lost access to all of the applications on a laptop, when on a different PC, signed in with the same acct, I have access to everything.

Greetings,We upgraded the azure sync to azure sync with SCIM last week. All our users are syncing fine using the new Adobe Identity Manager but the old Adobe Identity Manager still handles the logins.Is this correct? And wil this still work after October 15?

Hi,is adobe going to get rid of serial numbers for adobe acrobat dc and push everyone to switch over to NUL?if that's the case how much longer the serial numbers are going to be supported before adobe pulls the plug? thanks 

I am the administrator of our Creative Cloud. We had an position change and need to change the name and email address for one of our licenses. How do I go about doing that? Do I have to delete the old person and add the new person and send them an inviation?

Hello! My school district gives Adobe Creative Cloud out to all the students in the district, but when I opened up Premiere today, instead of just working normally, it said "Start Trial" Did my district stop paying for Adobe Creative Cloud? What changed?

Hi there,  I have recently started recieving an error message when trying to sync, stating my files wont sync becasue the owner of the files has exceeded their storage quota. As this is a shared folder, all the members of my team have checked their storage and we have all barely scrached the surface, yet I am still receiving this message.  I have tried all the useual fixes (turn it of and on again, sign out then sign in again, restart, re-install app, etc) but this continues to happen and it is very frustrating and becoming a huge timewaster.  There is about 50 files that it is refusing to sync but I don't know how to fix it.  My boss also spent a decent amount of time with someone on support but they didn;t have any solutions either.  Please help! 😕😕 

Dear Team,we are facing a license issue on adobe document cloud ;One user id was created in the admin panel and assigned as a user. Still, the user profile shows buy or trial version use 7 days,is there any change in licensing pattern, or please provide the correct solution to resolve the issue.As the admin panel is showing 30 licenses, and we have assigned 5 users. I have dropped the voice message also on 09/09/2021.please provide the support on priority.Can we create a user in the admin panel and assign it to access the application before using it as current access. 

Hi all, We recently purchased a license for one of our users but despite it being assigned to the user through the Team it doesn't show up for them and they are stuck in an expired trial mode. Reaching out to sales did not solve anything and other support such as chat yields nothing (endless waiting to be transfered to an expert) and the phone support is simply impossible due to bad English and bad quality phone lines. We are now missing one active workstation and this is hurting our productivity.Any other tips on how to proceed? We are kind of desperate.Thanx!

I've never had so much trouble with an adobe update before. This new admin console is horrible. All my users are confused because it takes them to a personal account when they need to be in the teams account. or some users end up in their teams account but all their files are gone because adobe put them in their personal account. They are licensed the software they need but the adobe screens keep asking them to purchase plans, and not just in their personal account either. Everywhere. I even logged in as them and it took 30 minutes of trying to get it to download adobe cloud without asking me to buy a plan.  I need my users to not have ANY ACCESS TO A PERSONAL ACCOUNT USING THEIR WORK EMAIL ADDRESS. They should have one and only one account and ALL FILES  need to be in that account. Everything they do using their work account belongs to the company. none of it is owned by the employee. I want all the files moved back into my teams environment and the personal account opt

I am admin on my companies Adobe account.  Many users this morning are complaining to me that they are being prompted to log into Adobe and then they are being prompted to enter their DOB.  This Personally Identifiable Information and most of our users are refusing to provide that information as it is not needed for them to conduct business and use Adobe DC.  I called customer service and was told it had to do with the business migration of our account and that anyone who did not provide a DOB when their user account was initially set up is being prompted to provide it now.  This is not acceptable.  There should be another means by wich Adobe can track and identify users other than using PII.  Please advise.  

Hello,We have a subscription issu with Acrobat Pro DC, the user´s get a error message that the license has expired but the subscription period is active. What could be the issu? Thanks in advance,Valentino 

So the latest update of the "Adobe Account Access" App still lacks support for schools and enterprises.I work in a college and anyone else here that may do the same will understand the pain with students and staff with passwords - When will Adobe be supporting these accounts using their own app? 

Is anyone else having trouble assigning an product to a group via the admin console?  Everytime I try to assign the Creative Cloud All Apps to a group, it gives me an error message saying that "the backend system is not available, please check the services and try again later."

I need to cancel my adobe premiere suscription is almost imposible to find this option. Support doesnt work in weekends. 

I sign into Creative Cloud, try to access Acrobat, and get to sign in again, and again and again. Any click on any function in Acrobat, or Illustrator and I head back to sign in. I have tried to use the Google sign in as well as the direct sign in with UserID and password I have tried all the things listed in the community forum for this Total frustration.  

I bought the adobe package for my school but i already had creative cloud installed from my former studies.  Now i logged in with my new account but it says i still need to pay to use photoshop, indesign and other apps.  How can i fix this without paying for yet another package?

I had some previous versions of Adobe applications installed, and can't uninstall them, even with Adobe Creative Cloud Cleaner Tool, simply they didn't appear listed (All).In Windows 10> Configuration> Applications & Features, are listed but when I try to uninstall any previous version (2018, 2019), thows an error window: Specified product is not installes in your machine. Please quit installer and start over Any idea?Please, the security departament of my company is urging me to uninstall some of tha applications due to vulnerability problems P.S.: Watch the attached video maybe helpsThanks

After setting up the OIDC, and SAML with Azure. I ran into a little bug with sync, so I double checked my configuration in Azure with the recommended settings but when I initiate the sync via "Settings" Tab in Adobe Admin Console I get "Something went wrong. Please retry."

Can we ever recover a web property which is accidentally deleted in Adobe Launch ? 

Hello, I cannot update Photoshop and Illustrator using Creative Cloud Desktop. Dreamweaver, InDesign, Audition & Incopy were updated, while PS and AI abort with error 403.When uninstalling PS and AI, they can't be reinstalled either - error 403. No firewall & no proxy in between. All solutions offered by Adobe do not work.... RegardsJens (Admin)

Hi, I have access to two accounts, the first is my business user who has an acrobat pro dc license assigned and the other is our adobe admin console user that we use to assign licenses but has no license itself.  I recently got a new laptop and I am setting it up.  I installed Creative Cloud Desktop app, but I was obviously logged into my admin user at the time as thats the user it has logged me on.  I cant seem to swap over to my normal user. I am running Windows 11 Enterprise Insider Preview - 22449.1000 but I dont beleive this is the issue. Have tried:- Ensured I am logged into the website as my regular user before any of this- tried Sign out of Creative Cloud, click Sign In when the dialog pops up and it just sits trying to connect.  Latest message is to either restart the computer or relaunch the app.  Have tried both multiple times- Uninstalled all Adobe apps using add or remove programs- ensured i was logged into regular account on website

Soy de MEXICO CDMX Quisiera saber si la unica forma de pago para adquirir las licencias es mediante una TARJETA DE CREDITO No se puede hacer de otra forma , talvez una tranferencia con alguna cuenta bancaria ? o mediante algun pago en pay pal ? 

There is an overview of storage in the Admin Console, which shows how much users have stored in individual user folders. When I check with users who have been reported using a large portion of the storage space, no one knows where to find the reported storage. How can users find the information that is reported stored? 

I am unable to see the folder and unable to create under below path.Tools > Cloud Services > Data Sources.I have followed the below steps:To configure the folder for cloud service configurations:1.Go to Tools > General > Configuration Browser.   See the Configuration Browser documentation for more information.2. Do the following to enable the global folder for cloud configurations or skip this step to create and           configure another folder for cloud service configurations.   a. In the Configuration Browser, select the global folder and tap Properties.   b. In the Configuration Properties dialog, enable Cloud Configurations.   c. Tap Save & Close to save the configuration and exit the dialog.3. In the Configuration Browser, tap Create.4. In the Create Configuration dialog, specify a title for the folder and enable Cloud Configurations.5. Tap Create to create the folder enabled for cloud service