Enterprise & Teams

our (former?) customer accountmanager cannot be reached anymore.we need to refrech a licence via an accountmanager.How to solve this?

We have had Adobe Experience Manager since 2017 and have posted lots of DayCare tickets over time.  I recently noticed that using the support portal via https://adminconsole.adobe.com/ I can only see closed cases back to July 31, 2020 (basically a year back).  Does anyone know how to access older tickets?  Am I missing something obvious on this site?  I would like to avoid opening a case to try to locate my company's old cases. Thanks!

I saw a little while back that for all adobe apps they're charging 104.99$ which is what I've been paying for the past 7 months, but what I saw was that if you made a year commitment to the plan it goes down to 79.99$. I'm looking to apply this seeing as I use it for work and I have no intentions of cancelling anytime soon but when I go to change my plan I don't see it. I'd like to have this fixed asap seeing as I'll be billed in less than a couple weeks again, thanks in advance!

We have a 2 users on our Adobe account, I'm one of them. I can't seem to access my Adobe products. How do I activate and deactivate users? 

Hello, we have a Terminalserver Farm consisting of 2 Server where we installed Acrobat DC.The sense of the 2 servers is just for load balancing reasons but the users just have 1 user profile.Now one day our users work on server 1 on the other day on server 2 and we cannot influence that.The problem is that Acrobat keeps asking for Activation as soon as they work on the other server - so they need to type in their account information every few logins. Is there a way to deposit the license information in the user profile or does anyone know any other solution for this problem ? Thank you very much. 

Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps."   If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'   If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterpris

We are transferring a Creative Cloud license from one use to another.I have the new person's name and email entered and it is showing on screen - with a status of "Invitiation Sent"I have clicked the "Click to Resend" link multiple times, but no email is received.We've double- triple-checked the email address it is correct.Please advise how we can get the user license account activated.

We have created a jwt to access User data, but after verifying we only get the message {"error_description":"The JWT token must contain a valid claims for metascopes","error":"invalid_scope"}any ideas what this is about?The JWT was verified to be valid using JSON Web Tokens - jwt.ioAlso changing Details in the client_id or client_secret changed the error message to sometinhg pointing to an error in the respective area.Any help will be appreciated.Thanks.

I am trying to adjust my Teams products according to my changing business needs.  I can see where I can add a product, but not where I can remove a product.  Can someone please help?

becouse of the little problem, I can't check for my payment on bank applicatoin, and can't find a payment information on adobe website too.I want to know there is any more payment plan.if there is, please stop it.thank you

Several of our Enterprise users came in this morning and they received the Adobe DC Pro pop-up asking them to sign-in, and they were unable to do so.  Did Adobe push something down over the weekend that would cause this issue to suddenly appear this morning?

I'm here to inquire about the payment I didn't know. I don't know the account,but I have the card information that I paid for. six seats in front of the card are REMOVED and behind the card REMOVED and valid March 24 years.

Does anyone know or have the Adobe CC Pro Edition for Teams?the sales support is the worst! https://www.adobe.com/creativecloud/business/proedition/html im trying to figure out what the cost is per user. thanksAlison

It's possible I just can't find the setting, but after looking through the creative cloud app and the system administrator panel for teams, I can't find a way to do this:I need any document my team save to the cloud to be accessible to the entire team by default. Getting people to remeber to share everything will be time consuming, and if one of the team is off - we'll need other members to have automatic access.I'm hopefull I've just missed how to do this, but I wont be surprised if this is just another one of those seemingly simple things you can't do with Adobe...

Hello! I recently graduated and I am about to lose access to my school email for which my website is under. How can I change this without losing my website?

I need to remove the license subscribed in the team memebership. I logged on my system admin account in the admin console and checked the Account page. There is no "Update Plan" and "View Details" under the renewal section. How can I manage the number of licenses in the team without that?

Hi I need the switch that will run Remote Update Manager on a users machine silently. 

Hi there - i am trying to re assign the original Business ID administrator to a different use account. While i can mkae them additionally an admin, i can't seem to revoke the original Business ID admin's permissions so that is only used as a personal account. Any help would be great thanks. 

Is there  way to get an off-line installation of Adobe CC? We are using secured laptops which is connected through VPN adn server but no internet access what so ever

What is going on here?I can sign into Creative Cloud desktop app, but as soon as I open an application and try to load a saved project, the app signs me out then I get to start the process all over again... what is going on here?  I have been using the Enterprise account for weeks with no problem, what is different now? I'm dead in the water with hot projects that need to be completed. I can sign into my online account just fine, obviously. What gives? 

Hi, I am Liana Manasaryan, and I want to find out more about certifications, we want to make out training certification be verified by adobe. we want to know the pricing, terms, and all we need to do for giving people adobe vitrificated certificates.

Is there no way to turn off the adobe cloud sign in, i have machine licences and we did have adobe 2017 which we did not ahve to sign in to use, but due to the pandemic we stop using it every 30 days which meant we where forced to upgraded to adobe 2021, which now means users have to sign in. The only issues is that we are a school and even using federated services for sigle sign on with office 365 we are loosing the first 15 mins of each leasson the kids get random errors or delbraltey put the wrong password in so they are locked out for 15 mins, the sysnc does not seem to pull all of our users over so some for what ever reason dont have accounts but if i try and added them manually it wont let me becuse they already have accounts. I am finding this entire situation a nightmare and one we never used to have, we get zero benfit from signing in to adobe cloud to have to use photoshop. Is there no way to just go back to the old days of when adobe just started with out all this

HiGoing to install AI onto a VDI master image to be used by our graphical team. Installing Adobe CC and just selecting AI works fine and getting it installed and working on the master image.Then I log out with the staging account and delpoy the VDI's Starting AI on the VDI system works fine, asks fro my account that I enter and all looks OK.But when I try to create a new working sheet, it never comes up.. I can see that a new one is created at the taskbar (see screeshoot), but there is no way of getting it to disply and to be able work on it. Anyone seen this before or have any tip how to resolve it? Thanks for your help in advanceMatz   

We had a number of users that were experiencing issues with logging in this morning....That appears to be resolved, however, i've noticed that the 2Factor authentication is gone for both Adobe DC and the admin console.  Is anyone else experiencing this?  

Hello, I have a few suites running Adobe CC (premier, after effects photoshop etc.). These suites do not have a perminant internet connection due to security. We supply temorary connection for updates and liencing. They are fully up to date on CC versions but when offline after a few minuits of working a window pops up asking if you want to save, just as if you quit the application. For backgound we are in a domain enviroment, mainly running Avid Media Composer on HP Z840s with the lastest version of Windows 10 installed. Has anyone had a similar issue? or have any ideas as I have run out. Many thanks