Enterprise & Teams

One of our users forgot password. Sending new password from Admin Console never got through. From Exchange Message Trace I see other mails coming in, but didn't see anything from Adobe. I deleted user, then created it again, but no go. Created a new email alias for user and new Adobe Enterprise ID using this email. Same result. Trying from adobe.account.com asks to verify Adobe ID with a code sent to users email. But again, code never gets to user and again Message Trace shows nothing. At the same time I get mails about new users, new licenses and other Admin Console actions done. Now I'm wondering what to try next.

Trong những năm vừa qua, thị xã Bến Cát, tỉnh Bình Dương đã có những bước chuyển mình mạnh mẽ về phát triển kinh tế xã hội. hàng loạt các khu công nghiệp lớn được hình thành tại đây. Nổi bật trong số đó là khu công nghiệp Mỹ Phước. Tại đây thu hút được số lượng lớn người lao động từ các địa phương khác về lao động và sinh sống. Chính vì thế nhu cầu an cư, cải thiện chất lượng cuộc sống nơi đây được quan tâm hơn bao giờ hết. Mua bán đất tại đây luôn là chủ đề nóng, nhất là đất nền tại khu công nghiệp Mỹ Phước 2.===> Cần mua đất Mỹ Phước 2Khu đô thị công nghiệp Mỹ phước 2 là không những là khu vực trung tâm của khu công nghiệp Mỹ Phước mà còn là trung tâm của cả thị xã Bến Cát. Nơi đây tập trung rất nhiều các tiện ích đẳng cấp như : Bệnh viện đa khoa Mỹ Phước, nhà hát Mỹ Phước, siêu thị Mỹ Phước...  Mỹ Phước 2 là một phần của thị xã Bến Cát nên được thừa hưởng hạ tầng giao thông, hạ tầng xã hội phát triền. Xung quanh khu công nghiệp Mỹ Phước 2 được bao bọc bởi các tuyến giao

I saw that for a while Adobe was letting students whose educator had a license of Adobe Creative Cloud, let students access it from home and download from there. I was wondering if this offer still stands?

Background. I administer the Adobe account for a small business. We have 20 licenses for Adobe Acrobat Pro DC assigned to 20 users. Every time we add a new team member we buy and assign another license.  Objective 1. How do I check if a user has activated his/her product license? Objective 2. How do I check if a user is or is not using the product license i.e. whether it makes sense to keep paying for them to have the license or whether to reduce the number of licenses? Any guidance appreciated.

I have 3 Licenses how many users can I have ?

We have 58 Acrobat Standard DC subscriptions via a VIP Select membership. I would like for the 58 users to not have to remember yet another ID and password for their Adobe ID. I want to sync it to Azure AD since they are M365 users. When I find the guide, it refers to Enterprise and Creative Cloud as a prereq. It then talks about creating a directory under Settings, which I don't see that option. Am I missing something or is the membership/account I have not eligible for Azure AD sync integration?

Hi everyone!I need some help. I have this big issue with my account. I have an active account with regular plan, but I can't download any apps besides Bridge, Creative Clound, XD, Rush and Aero. All other apps are BUY or TRY. My admin said that I have the same plan as others. Any ideas?

Hello,How come that despite having filled all the information needed in Vat ID section - our Polish VAT numer doesn't show on the Adobe invoice?There's also no space to fill in The City of origin for our company - we get to choose only the Zip code and Poland appears but without our City.Is there a way to fix these problems, VAT numer expecially?

Hi, what is the difference between Education and Student License?

I need to attach the same pages to multiple pdf's at the same time. Does Adobe have this feature or do I need a 3rd party plug-in?

Is there a way to find out who has adobe products tied to our company?

I was recently made an Adobe admin (and received the "Welcome" email from Adobe) but when I try to logon to the Adobe Admin Console, I get the error "You don't seem to have access to the Adobe Admin Console"

I purchase licenses for our company, but I am not the one who assigns them. I need to find out if one or more licenses have shown up in the admin console. For example, a vendor (not Adobe) might say they delivered some licenses but on my side the numbers might not reflect that. Where can I see which licenses were added when? Thanks!

We are experiencing the Mutex errorSystem exception: cannot lock named mutex (abadoned): ExmanProcessMutex.on install of ExManCmdTroubleshooting with removal of the Extension Manager CC folder has not worked.  Install of Anastasiy is also not opening properly. Uninstall and Re-install have been executed many times.Any suggestions?

Hi I have a user with the error code 505 who is using Dell latitude with Windows's 10 and the Creative Cloud App installed, she gets the error when trying to Install XD via the APP. I've run CC as admin and created another local account but get the same error on that profile Def no 'beyondtrust powerbroker' installed on the computer When running the Creative Cloud Cleaner it didn't say XD was intalled but removed all Adobe SW and then tried to re-install but again error. Here is the log:Exit Code: 505 2-------------------------------------- Summary -------------------------------------- 3 - 2 fatal error(s), 3 error(s), 0 warnings(s) 4 5FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 6FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '505' 7ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1314 8ERROR: Failed to launch hdhelper exe

Adobe is charging me twice for the subscription and there is no way to reverse it even though I have requested it repeatedly. Nor is it possible to cancel a plan, the only way is to cancel the credit card registered with Adobe

Hello, My company purchased Team licensing for Adobe Acrobat Pro DC and Want to be able to push the installation using MDM (Intune) and more importantly leverage Microsoft Enterprise App SSO to ensure only the 50 users have access. 1.) Any guidance on how to setup SSO with Adobe via AzureAD2.) Can the installation be packaged with the licensing embeded.3.) Do users need Creative Web installed for this version of Adobe Acrobat Pro DC to be used?

our (former?) customer accountmanager cannot be reached anymore.we need to refrech a licence via an accountmanager.How to solve this?

We have had Adobe Experience Manager since 2017 and have posted lots of DayCare tickets over time.  I recently noticed that using the support portal via https://adminconsole.adobe.com/ I can only see closed cases back to July 31, 2020 (basically a year back).  Does anyone know how to access older tickets?  Am I missing something obvious on this site?  I would like to avoid opening a case to try to locate my company's old cases. Thanks!

I saw a little while back that for all adobe apps they're charging 104.99$ which is what I've been paying for the past 7 months, but what I saw was that if you made a year commitment to the plan it goes down to 79.99$. I'm looking to apply this seeing as I use it for work and I have no intentions of cancelling anytime soon but when I go to change my plan I don't see it. I'd like to have this fixed asap seeing as I'll be billed in less than a couple weeks again, thanks in advance!

We have a 2 users on our Adobe account, I'm one of them. I can't seem to access my Adobe products. How do I activate and deactivate users? 

Hello, we have a Terminalserver Farm consisting of 2 Server where we installed Acrobat DC.The sense of the 2 servers is just for load balancing reasons but the users just have 1 user profile.Now one day our users work on server 1 on the other day on server 2 and we cannot influence that.The problem is that Acrobat keeps asking for Activation as soon as they work on the other server - so they need to type in their account information every few logins. Is there a way to deposit the license information in the user profile or does anyone know any other solution for this problem ? Thank you very much. 

Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps."   If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'   If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterpris

We are transferring a Creative Cloud license from one use to another.I have the new person's name and email entered and it is showing on screen - with a status of "Invitiation Sent"I have clicked the "Click to Resend" link multiple times, but no email is received.We've double- triple-checked the email address it is correct.Please advise how we can get the user license account activated.

We have created a jwt to access User data, but after verifying we only get the message {"error_description":"The JWT token must contain a valid claims for metascopes","error":"invalid_scope"}any ideas what this is about?The JWT was verified to be valid using JSON Web Tokens - jwt.ioAlso changing Details in the client_id or client_secret changed the error message to sometinhg pointing to an error in the respective area.Any help will be appreciated.Thanks.