Enterprise & Teams

I have tried to install Photoshop & Creative Cloud .exe multiple times on my work laptop. I dont see why this error keeps persisting considering I have move the file to a local drive. Help pls.

Good afternoon, I have an ADFS mounted, with the Adobe console users I can enter www.adobe.com as long as it is not the IE browser, but if I open the Photoshop application it asks me for a username and password, I enter it, but it does not validate, does not open the application. If I open the Creative Cloud with this same user, it lets me in and I can now open the desktop applications of that pc.  Because it can be?  Thanks.

Hi.  Just purchased a license for Acrobat Pro DC.  Am I able to add users?  I tried to add somone and their name comes up but but under "Products," it just shows my name with the Adobe icon.  

Hi. Just acquired an enterprise license, however the setup did not merge with our company's current enterprise account. They both show under the same profile as different accounts. How can one merge the two?

It appears that the MSM features are not fully available for Experience Fragments like we do have for sites.  I cannot setup a Language Masters and The Actual Languages and establish a Live Copy Relationship. Is that in the roadmap for future releases Or anybody has suggestions here. I am struggling to do that in AEM 6.5 version.

Hello,  We want to cancel our year subscription but there is no way even by phone to cancel this. The people we've spoke to they can't find our order but every month they do the payment on a creditcard.  We do have an order number on the page: https://account.adobe.com/orders but in our "My Memberships" there is no licence number and in our billing summary there is no payment.. But in the "Admin Console" you sure can find the monthly payments..  We lost the overview to cancel the yearly subscription, can someone please contact, many many thanks! 

Buena tarde, un favor me pueden indicar tengo un plan con 3 productos y uno de ellos no lo uso deseo cancelar ese producto y seguir con los otros dos, la renovacion es en diciembre del 2021 y no puedo seguir pagando un producto que no utilizo, como puedogestionar esto.  Gracias

hi, Using the adobe admin console I created an unsintaller for all Premiere PRO versions prior 15.0 I get the appropiate AdobeCCUninstaller and executed it. The result is the following: Products to be uninstalled:(PPRO/10.3.0/win64)(PPRO/11.0.0/win64)(PPRO/12.0.0/win64)(PPRO/13.0/win64)(PPRO/14.0/win64)(PPRO/7.0/win64)(PPRO/8.0/win64)(PPRO/9.0/win64)**************************************************Attempting to uninstall the above products ...Uninstalling (PPRO/10.3.0/win64)Not found on system (PPRO/10.3.0/win64)**************************************************Uninstalling (PPRO/11.0.0/win64)Not found on system (PPRO/11.0.0/win64)**************************************************Uninstalling (PPRO/12.0.0/win64)Not found on system (PPRO/12.0.0/win64)**************************************************Uninstalling (PPRO/13.0/win64)Not found on system (PPRO/13.0/win64)**************************************************Uninstalling (PPRO/14.0/win64)Uninstall failed for (PPRO/

Tried all the 'fixes' but my staff still can't access their assigned apps They don't have a Config folder or ServiceConfig.xml file?    

Dear Team, I have 3 doubts.1. I have one adobe photoshop license for teams. But currently I would like to transfer the license to my team mate. For that, I unassigned my license and added my team member email address.  So after that is there any issue for retained my photoshop software in my system?? Or should I format my system ?2. Can I use one license in two different machines.(2 members in our team) ?3. Can I use adobe single license for my office/business purpose??  Or for office use I can use only teams product?

I am a system admin for my organization.  We have a large number of users whose email addresses are incorrect due to an organizational format change (LastnameFirstinitial@our.company to  FirstName.LastName@our.company)   Short of deleting their old style account, and creating a new user, is there any way in the Admin console or by Bulk import to update these users' email addresses? I am prepared to do it one-by-one if necessary, but would prefer a cleaner process than "Add New User -- Delete Old User" within the Admin Console. 

Buenas tardes, Tengo montado un ADFS, con los usuarios de la consola de Adobe puedo entrar en www.adobe.com siempre y cuando no sea el navegador IE, pero si abro la aplicación de Photoshop me pide usuario y contraseña, lo introduzco, pero no valida, no abre la aplicación. Si abro el Creative Cloud con este mismo usuario, me deja entrar y ya puedo abrir las aplicaciones de escritorio de ese pc. ¿Por qué puede ser? Gracias.

Here is the error I am receiving when attempting to download and install Adobe XD from Creative Cloud as an administrator.------------------ Exit Code: 191-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 2 error(s), 0 warnings(s)FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.3.12.5FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.3.12.5). Error code: '191'ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR8C29.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporat

Hello Support Team,We have installed AUSST via IIS and and it seems like everything is working correctly with the downloads.If we start the Remote Update Manager (v2.5.0.3) on the clients, the installed products are listed correctly: Following updates are applicable on the system: - (PHSP / 21.2.8.17 / win64) - (ACR / 13.2.0.73 / win32) - (IDSN / 15.1.3.302 / win64)But the download starts via the Adobe update server through the Internet.This is the guide I have followed to setup an Generate client configuration (.override) file:https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/setup-ausst.ug.htmlBut the two folders:%SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\%SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResourcesto which the xml file should be copied does not exist on any of our computers.Any help would be greatly apreciated.ThanksHenri

I followed the steps provided in this post [1] in an attempt to overlay the /libs/cq/xssprotection/config.xml file.  My changes are not being recognized per this warning in the logs: "The span tag contained an attribute that we could not process. The endnote attribute has been filtered out, but the tag is still in place. The value of the attribute was..." The change to the config.xml file is <attribute name="endnote" description="endnote attribute provides the actual citation text"><regexp-list><regexp name="anything"/></regexp-list></attribute> 1. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/xss-config/qaq-p/318335.   

With all the things that Adobe and CC offer now, many of which I am not totally familar with, I thought I would ask.  I want to create a portal for one of my clients to be able to place orders for their items.  No money or credit card transactions are necessary, just an easier way to place orders without having to email me each time they need stuff.  Does Adobe or the CC offer something like this?  We do have an Adobe For Teams account if that adds any possibilities. If Adobe doesnt have anything like this, any recommendations on websites that do offer this?  Maybe a free site to start that can be upgraded?

We are migrating our users from VIP for Teams to VIP Enterprise - Not ETLA. We are wanting to make use of the federated ID's. How would a user who has a federated ID, access their Adobe Stock for teams license / Images? Will the user be allowed to use both an Adobe ID and Federated ID?

Hi,I have a company that are using thin clients connecting to a Citrix Xenapp server They require 1 user to have access to some of the adobe products in the Creative Suite and am unable to get a straight answer as to yes or no it will not work. From what i can see you have an article on Acrobat as long as the client is using the below license or using enterprise Creative cloudNamed user licensingSerial numbersFeature restricted licensingCan someone please point me in the right direction as to what will work and what my customer needs to have this functioning in their current setupRegardsJoe 

Would like to get into Enterprise Licensing, but can't figure out how to get started.

Hey everyone!   The company I work for wants to get a creative cloud license for all of the employees and wanted to see how to go about doing so. I started looking at Creative Cloud for teams, but it appears that it costs $80 per person. Does anyone have a suggestion on how we can pay for a plan that has unlimited accounts or a way to bulk order accounts at a discounted price? Our company would definitely benefit from this since at the moment our boss has multiple accounts for each person (at home and at the office). I appreciate it!

Hi, I have an Adobe Enterprise account. The company I work for did a recent internal Adobe account change. I have the same login as before but all of the files I had saved on the Creative Cloud is gone. Is it possible to recover this? I have no idea what to do.  Thanks for any help.

I have a user who is using the web version of Lightroom. Since he started, he has accidentally been working under an Adobe ID, rather than his enterprise ID. Since he was only working under the Adobe ID, his "trial" ended and we are not able to retrieve (download, transfer) any of his work to the enterprise account because he is locked out of the Adobe ID account.  Is there any way to get his Adobe ID trial extended for one day in order to retrieve his work? 

Does anyone have experience with using F5 (Unix LDAP in the background) instead of Microsoft Azure AD for authentication in a federated ID environment?

Hello, a client has massive problems with the synchronisation of data via the Creative Cloud. Following situation: Graphic designer has an iMac in the office (MacOS Mojave) and a Dell notebook in the home office (current Windows 10), both use the same Creative Cloud account. The installation and setup of Creative Cloud on the Dell notebook went without a hitch, Creative Cloud content was synced to the notebook. Directories and files that are subsequently created on the Dell notebook are not uploaded to the cloud, or at least not reliably. In Windows Explorer, the files are marked accordingly "uploading", but the Creative Cloud app says that the synchronisation is complete. Files and folders created or uploaded in Creative Cloud Web also do not appear on the notebook. There is no error message. We then deleted the sync history. Afterwards, the data was synced correctly, but only the first time. Afterwards, we had the same problem again. We deactivated the virus prote

Hello Guys,I want to share some resources for free here, you can use them both commercially or personally. How can I share the source files of designs? I have created a Super clean website, Mobile apps, and dashboard.Want to contribute here. Can anyone guide me? Thank you so much