Enterprise & Teams

Hi, I'm looking for a solution for Creative Cloud use. We have one computer that is shared amongst multiple users. If the computer is in a shared space for several people to use, is that violating the license? Meaning it's one license for 1 user? Or is it 1 license for one computer? The user account for the computer would only be a local one. So there would be in practice one computer, one log-on but several users behind the keyboard. If that makes sense.

Our company have got 2 CC licences for deviceWe can only update installation package. This updates are only minor (19.1 to 19.2 etc) Application after install wants upgrade to actual CC versions. When we do that device wants user license.  What we can do for legal upgrade version install of device CC licence?

I've been getting a phone Adobe code for a month or longer. How can I stop it? Thanks. jb

For the past year+, we have maintained a Windows 10 image with Adobe CC installed on it.  We deploy this image periodically through Citrix to virtual desktops. Now that Adobe 2021 has been released, every time we deploy our latest "windows image" to update our VDI images, we receive the "Something went wrong" error.  We've tried resetting the user's profile.  These are for non-persistant desktops, and we cannot simply uninstall/reinstall. Hey Adobe, Please help. ThanksPM

I have this message continually appearing  started yesterday 08/03/2021 after ending taks I have used the Adobe removal tool which removed all the  apps I rebooted and aftder reinsatllation error message reappeared  Please help !

hello I have problem installing the complete adobe package, I leave the logs, if you can help me please: 03/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | Build Version - 1.15.0.15803/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | Logging Level verbosity Set to 403/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | The following parameters are passed to Adobe Deployment Manager.03/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | /Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/AdobeDeploymentManager --optXMLPath=/Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/optionXML.xml --setupBasePath=/Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/ --installDirPath=

So the issue is that about 20 users have the problem where CC says you are up to date, but you really aren’t.  The version issue is as follows:Photoshop For users in our environment with it installed, CC says it is up to date with 22.1, but the current version is really 22.3.  If you don’t have it installed and go to install it, this is the version.Illustrator For users in our environment with it installed, CC says it is up to date with 25.0.1, but the current version is really 25.2.1.  If you don’t have it installed and go to install it, this is the version. If yo uninstall Photoshop and Illustrator and immediately reinstall, it reinstalls the updated version.  I followed the document on the steps when creative cloud isn't updating and that didn't make a difference (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html). Any ideas?Paul 

Hi community, I have a user leaving the company soon and I want to secure his cloud data. As of my understanding, the company can access the users cloud space, but I do not know how to proceed.  Many thanks for qualified answers.

This has been a constant issue since my team and I have been working remotely. I have just updated to Big Sur from Catalina as a last ditch effort.Even on previous operating system, when library both hosted on local drive, and also on external drive, the CC never finishes syncing.  I left my macbook pro on overnight to sync fully and it went from having 98k files to this morning syncing 12 of 24k files.  This is making my time at work 100x slower, and it's totally counterintuative to be constantly having to manually drag files to the web folders just so the other members of my team can access files.  Its much easier to work directly from local files rather than having to download/upload to the web.  I have tried turning off Core Sync, trying forcing quit via activity monitor, unistalled at least 10 times, reset computer at least 15 times (just it the last few days) and have also updated operating system even thought its not compatible with s

( Edited by moderator: This issue is now 'Solved' )   We have multiple Citrix desktop servers with recently updated Creative Cloud Desktop where users upon logging immediately get a pop up error "Adobe CEF helper has stopped working".  Server OS is fully patched Windows Server 2016DC.  Application error log indicates offending module is kernelbase.dll    

Hi, i had this Problem for a long time. i think something about 2 years. i like to create packages through the admin console. for this i log in and create a new package. i also tried with small packages like ID, Ilu, PS and Acrobat.  The first strange thing is, that after starting the install.pkg in the build folder it took very long until i can hit the button "continue" in the installer window. it´s a brandnew imac 2020 !so after i can hit the button after 30 seconds or a minute i get "installation failed".  i do not have any idea whats the problem here. i have this problem with cc2017,18,19,20 and 21.  It´s driving me nuts. i would be very glad if someone can help me. adobe is not answering on support cases....

Dear all,after marriage I need to change my last name and mail in the admin console. But how do I do that?I can't find any option. My public profile is allready changed.  

I have one license available for CC, when I add someone to the license with their email, the email does not go through, even after 12 hours the person doesn't have an email from Adobe. I have tried for multiple emails by removing the previous email and adding a new one, but the user never gets the sign up email. Thanks! 

Is there any way to disable Cloud Files / Sync by script/registry?I created installation packages with the Creative Cloud Packager but I cannot disable cloud sync.Or is this only availible for Adobe CC for Enterprise?Thank you.Best regards, Manuel

Hi Team, Can AUSST installed on windows server will serve Mac patching as well? How can we  remotely stop the deployement is there any mechanism to stop the deployement when there is issue with a updates? if we something goes wrong with patches is there any option to roll back? RegardsHarish

I noticed this in the directory and I can not remove it. I want to remove it and delete the account. I do not even use it. How do I do that?

Hello I need your help.I am trying to install Adobe Indesign server on a Windows Server 2019 operating system (I already tried it in 2016 as well) however the installation does not finish. At first I thought that my installation package was wrong and I ran it on my Windows 10 computer and installed without problems. I see these errors in the install log:03/03/21 14:30:51:498 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5732 | Failed to get value for conflicting processes...03/03/21 14:30:51:498 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5732 | Failed to parse the conflictProcessInfo for HD media (CCXP4.2.6)...03/03/21 14:30:51:501 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5732 | Failed to get value for conflicting processes...03/03/21 14:30:51:501 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5732 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...03/03/21 14:30:51:504 | [ERROR] | | ASU |

I have been using Acrobat Pro for the last 10 years, issued through the university where I work. Unfortnatlye, when I bought my new MacBook, Acrobat Pro would not run on it. I was forced to use the Adobe Creative Cloud subscription service.  I am constantly asked to login simply to open and view a PDF now. Of course I could use my browser for that but it has become annoying to the point of nuisance as this happens all the time, and often in the middle of class.  Is there a way to get Adobe Acrobat Pro for Catalina so I don't have to bother with this needless, nuisance login prompt? Also, what happens when I am off the grid and have no internet connection? Will  

Hi!I noticed that I have multiple instances of my Adobe CC apps on my program files-folder. I tried removing some of the folders in Program Files, but then for example Adobe Premiere didn't find the luts I usually use. I have no idea how this has happened, and I don't know if it's normal or not. I have reinstalled everything once, but I don't want to delete these folders manually as they contain many of my presets/LUTs.Thanks!

Morning,We have shared device licenses for our school with Creative Cloud and have installed Fireworks by selecting to show older versions of apps in the CC app. Until this week, Fireworks isn't showing as an option to install anymore, yet we have it installed onto all the other PCs with CC shared licenses on. We really need to install this on the teacher PC. Does anyone know how we can install this?Adobe support advise it's not part of the CC suite, however it definitely was until last week 😞Thanks

I'm on a creative cloud for teams for education plan with 100 GB of cloud storage and would like to upgrade by buying more storage. On this document https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/storage-limit-cce-cct.ug.html  it says that this was planned for later in 2020: Will customers be able to buy storage, separate from a product seat, if necessary?  Creative Cloud for enterprise and teams customers cannot purchase more storage yet. Adobe is planning to make extra storage available for purchase later in 2020. Now it is almost Q2 of 2021 but so far I have not found a way to upgrade my storage. Does someone have some insights into this? Thank you!

CC App has installed the lasted 2021 versions of Premiere and After Effects and removed the previous versions. I have these two apps set to not auto update. See screen shot. This has happened across three workstations.

I've had an account with the full Suite for a number of months now. I am an educator with all credentials and proof of employment up to date...the Creative Cloud was working without issue yesterday, then today when I attempt to open it, I'm at a screen that asks me to trial or purchase the apps that I've already been using (PS, primarily). It looks like the whole Suite has reset, and no longer acknowledges my School Board as an institution or something...?  Access to help was denied as I don't have those permissions...What the $%#?? I pay a monthly subscription, and suddenly have zero access to the applications I've used for years.

Team ( I think) Problem resolved

I have two licences. I need User A to have two devices active and User B to have one device active at the same time. Is this possible? I thought it should be...?