Enterprise & Teams

Is it available to use Named licenses with designated accounts instead of actual user accounts in VM?

 I am having a problem with photoshop, so i deleted photoshop off of my laptop to just re-install it but it is only giving me the update option instead of re-installing it. It is not on my macbook anymore. 

Please can anyone help is there a list of all the Licenced cloud applications release dates so i'm able to match purchase and subscription for renewel's to make sure all application and versions are covererd over the cloud years .I know you can only purchase latest versions but checking back historically for the Customer. Appreciate any help given Pearl

When installing the app, it comes up with error 71 (unable to install to network). How do I fix this?

NO ME APARECE EL BOTON PARA CANCELAR MI CUENTAes urgente que la cancelequiero cancelarla porque ya no la uso adjunto evidencia: 

I cannot get a package from the Adobe Admin Console to install on an M1 Mac.  I built the package for named user license and picked self service.  I downloaded the package downloader, then downloaded the installer package.  Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html.  I get an installation failed when installing.  Here are some screenshots and install.log excerpt.   

I purchased Adobe Creative Cloud on 1/29/21 as part of my community college course requirement. Now on 3/07/21 I am getting a notice that my trial has ended and I cannot access the program! Adobe has to have the worst customer service access ever! For what you have to pay for these programs there should be better customer support than a community board! I need to get into this program to complete my assignments. I even attempted to do a support chat, but now it's telling me that I need to contact my administrator, well could someone tell me who that is supposed to be considering I purchased this program on my own. Also are you seriously going to charge an additional fee for Photoshop after paying $200+ for Adobe Creative Cloud! 

Hello, Our company just upgraded to Adobe CC 2020 v 5.4.1.534.  I regulary use CC Libraries in AI, PS, and ID.  With the upgrade, the many of the icons are very small and difficult to see compared to the last version we ran (2019). It used to blow up the icon size so that all were easy to identify before pulling out any asset.  Now it is much more difficult to use.  Also the background is very dark which makes it even harder to see. I know I can change the grey interface color in preferences, but I had this same interface color on the last version and it didn't affect the background on the icons.  Not sure why this was changed and if there is any solution.  See image: 2020 on left, 2019 on right.  

Hello Adobe community !I have an issue deploying the Creative Cloud Packager on the computer of a customer. Basically it's a school. The computer is on Mac OS Mojave 10.14.6.I get the error : "the remote server is not responding in a proper manner"I took control of the computer remotely and saw that she downloaded the regular version of Creative Cloud. So I did a deep clean, deleting all adobe-related processes, services, files and folders.Then I downloaded the Creative Cloud Packager from the admin console, and tried to install the package but that's where I get the error mentionned above.I'm pretty new to deploy package to make a legacy device license.So do I need to whitelist Adobe network endpoints ? Though the firevault was down ?How can I fix this error, what did I miss ?Thank you for taking time to look at my thread.Looking forward to read your answers. Kind regards,Thomas

I have read related posts on this issue and they don't help. I installed Creative Cloud but when I try to open it, I get the message below. I updated Windows 10 before the CC installation. It should include the c runtime file the error refers to. I went to the Microsoft site to see if there was a seperate file I could install but the ones referenced in this forum are all for pre-Windows 10 systems. Any suggestions on how I can fix this? Thanks.   

I'm sorry to ask this here, but I don't know how to get help.My employer has had a small license for years. I was told to use my corporate email address... and follow the wikihow at:https://www.wikihow.com/Activate-Adobe-Products  which seems to present "cloud" or "app" approaches. After a while my corporate it said go cloud so I did the download for that, and started to sign in with corp email. I assigned my own password, because that's what the progression of dialogs said to do (there was no back or cancel option) and... when I got in to Creative Cloud Desktop and go to "graphic design" in the menu of apps on the left, In Design shows up in the main panel with buttons on the upper right to "Try" or "Buy".So, I figured I setup a login with that email that wasn't attached to our company. BUT when go to My account and I click "get help" it pops a blue dialog that says I should contact my site administrator for assistance so.. -that- sounds like I am connected to the enterprise lice

Hello, I need help!I'm a graphic design student and my high school pays me the Adobe suite every year. This year, I happened to copy all of my files from the Creative Cloud to my USB flash drive. After that, I deleted the files from my Creative Cloud to make space (thinking that all my files were copied to my USB flash drive). But when I opened the USB flash drive, the tree structure of my files was there but not the content (all my InDesign, Illustrator, PDF files... disappeared!).I can't contact Adobe support because this message appears every time: "You don't seem to have access to Adobe Admin Console. If you think this is an error, please contact your system administrator".Does anyone have a solution?

My school has granted us access to all the apps for free as part of a company account. But I don't know how to change into a company account 

HiI bought Creative Cloud for PHOTO (Photoshop and Lightroom) and I install them on my iMac (Retina 5K, 27-inch, 2017 – i7 quad-core 4,2 GHz – 48 GB DDR4).Before I use Photoshop 2015. When I try to update through the app, I get an error message saying: “   ” If i try to update through the Creative cloud updater it says the app is up to date but something is not going WELL… I uninstalled everything, CLEAR the system, then reinstalled ALL and... NOTHING!!! Adobe UpdaterUpdates have been disabled for this machine.Please contact your administrator. This message appears when I try to update from Photoshop 22.2.0.  I uninstall EVERYTHING!I TRY EVERYTHING! Someone could help me?

I've tried canceling my membership but the plan page doesn't give me that option and I've tried everything else that I can think of, does anyone have any advice or a phone number I can call?

I currently hve an enterprise acount but want to split a number of users out into their own environment. How can I split my current account out? 

Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

Hi, We package and deploy all required Adobe CC apps via the Adobe Admin portal and SCCM, but we have an issue with the update side of it.We have our own AUSST server and all is working fine there but is there a way we can allow non-admins to be able to only update the currenlty installed apps via the Creative Cloud Desktop app but not have the ability to choose and install other Apps that are listed in the "All apps" section of Creative Cloud Desktop?  We don't want users installing apps we haven't managed. Thanks 

When I click the Your work area in Adobe Creative cloud web portal then I am getting this error message Error 401: Unauthorized

Today when I launched Adobe XD the UI was in Chinese, and when I try to access the Language under Help (within Adobe XD) setting it is unavailable/greyed out. Previously the UI language was English.    How to get it back to English?   Some details: I am on Windows 10 - and my Windows display language is set to English  (United States), my "Preferred languages" setting is English (set to default) and Swedish. Region/Country is set to Sweden.  I am on company subscription, with full access to all (or most) Adobe apps. My other installed Adobe apps (Photoshop/Illustrator/CC) are in English.  I use to work in China before, but since one month ago my work location is Sweden.  The Adobe subscription was setup during my time in China.    <The Title was renamed by moderator>

Hi,  We have a user who is trying to install adobe dc but he gets the below error. We have tried unistalling everything but its still not working, can someone help?  

One of my editors is not able to sync fonts or library files with the rest of the team. The app is showing an uknown sync error and no folder location path. "Pause syncing" button is unresponsive and trying to select the folder location to User>Creative Cloud Files just leaves the app stuck in "moving folder". In addition to the sync error, all of the mogrt files she was attempting to sync to the CC library have vanished from the my work section of the app. My guess is they never made it to the cloud, is there a local temp folder where those still might exist? Adobe logs are uploaded.AdobeLogs_20210226_125158_269-mac.zip We tried various suggested methods to restore sync with no luck:Using the CCuninstal tool and reinstalling version 3.12.8.1 manuallyTrashing the CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx filesTrashing the .db files in coresync 

How do we prevent CC app from requiring a security code even though MFA is turned off? Its EXTREMELY disruptive to user workflow and to admins because the linked admin email is not accessible to users on the account. We want to never have to type in a security code, only to use name/pass for login.

Buenas! Tengo un usuario en adobe, está el contrato pagado y todo en orden, funció bien durante unas semanas y luego ya no me deja descargarme nada. ¿Por qué es?Tenemos un contrato corporativo donde podemos crearnos cuentas cada miembro del equipo, soy la unica a la que no le funciona... help me! 🙂

Hello. I wanted to ask a question. Is it possible, if the payment went through, to cancel the subscription and return the money? I ask you to answer faster. my payment went through less than 24 hours ago, but the payment went through automatic and I did not want to pay. help me please.