Enterprise & Teams

I am disgusted with ADOBE I started a chat and was transfered to another "cancellation" team. I rang the 1800 number only ot be told the service was not available at this time. I rang an alternative number on the web, followed the prompts and was told they were very busy and to leave a message and they will call back (I am in Australia, the call centre is in the US, are they gooing to call me at 3am!!). I always thought ADOBE was a professional organisation, but that is no longer the case. I just wish to reduce my licences. But this experience has convinced me to cancel the entire subscription. If I have no luck getting through I will notfy my bank to disable all direct debits from this organisation.

 Sorry for the long read...  😞 I've had CC and Acrobat installed for about a year.  Recently, in the last month or so, CC is no longer providing me a prompt to login.  The CC app would just show that I was logged in but when I would go to open Acrobat, I would get an error saying Acrobat encountered an error and needs to close.  Or it would say "we can't verify your subscription status." Sometimes I would get error code 202.  Or I would get... check your firewall settings, ensure that the time settings on your computer are correct. I tried all the recommended troubleshooting steps regarding verifying that the network was working correctly and such but nothing helped. Eventually, I found that if I manually signed out of Creative Cloud, I would get a message stating "Youve been signed out.  Please sign in again to continue using Adobe apps."  Now, normally, when I sign out of Creative Cloud, I would be presented with an Adobe Sign

I want to change the name of my organisation. How do I approach this. I cannot find this anywhere ? Thanks for anyone that can help me out !

I have been trying for 2 days now to install illustrator and indesign to my mac laptop. I have 63 gb of space so space shouldnt be a problem. But the apps will let me click install, then a pop up says ill get a pop up and have to put in my administration code. but the pop up never comes, and the install stops or just constatly says "waiting". What do i do? I need these applications for school...

Greetings,I've been crunching on this for most of today, and after numerous tests, fresh syncs, etc., have determined my interal AUS is not downloading the latest Premiere Pro update - 14.8.039, for macOS only.  The win64 variant is being downloaded, but the osx10-64 is not.  My client Macs are able to successfully get the PPRO 14.8.039 update directly from Adobe, so it's not a client issue.  Out of the entire CC 2021 suite, this specific macOS PPRO update is the only one mysteriously not being downloaded by the server when synced (fresh and incremental).Regards,Matt 

Hi, I have a small production company (there are about 5 of us) and we've been using teams mostly for Premiere and After Effects work for years but the 1 TB of storage per person is a real limitation. Last fall in the middle of Covid when all our work went virtual with big virtual events we maxed out our storage and I had to actually add a personal Adobe account to up my storage (it seems there is only a 1 TB max for each team member) - it was and is a really clunky solution. Has anyone else had this issue and how did you solve it. I fail to understand why Adobe wouldn't offer (for purchase) as much storage as a creative teams need. Confused!Nina

Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:35.0.12.14 FATAL: Error occurred in install of package (Name: UWPAssets Version: 35.0.12.14). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 -------------------------------------------------------------------------------------This is my error! How can I Solve it? There was more than 1 error in the execution of the update. 

We are trying to run Adobe's "User Sync Tool" to sync Adobe's licensing server with select AD Groups in our environment. It shows it connects to LDAP without issue but throws this error: CRITICAL main - Unexpected LDAP failure reading group members: {'desc': 'Other (e.g., implementation specific) error', 'info': '00000008: SysErr: DSID-0205199E, problem 12 (Not enough space), data 0\n There was an older TechNet forum post regarding this issue. It talked about a Hot Fix - KB4516077, but this was for older versions of Win 2019. In an effort to try to resolve this, I did run this hotfix but it didn't resolve the issue. To make this even more interesting....We have 4 Windows 2019 Domain Controllers and all have been built in the last 60 days using the lastest ISO from VLSCThree (3) servers are Virtual (VMWare) and one (1) is physicalTwo (2) servers are 2019 Standard, and two (2) are 2019 DatacenterThe sync tool runs fine on the 2 Datacenter machines, but fails on the Standar

Anyone know what the last two letters of the SKUs stand for? For example; AS, AT, AU, AV. All four of these SKU numbers are apart of Adobe CLP4 & CLP5 Contract types. But do the initals stand for something?  Current thoughts for other initials are: AT – Term license, or AU is and upgrade? AS is a site license?  AV is a VIP? Could someone please send over a document that explains all of these. Thanks!

Hi, We previously had some licenses through an enterprise account (it@xxxxxx.com.au).  I would like to discuss how to start using this account again and the best way to roll some individual licenses up into that account.  When I go to help logged in on that account it says that someone has been designated admin access, so I click on the admin console link and it errors.  From some playing around is it possible that account is no longer enterprise as there are no paid licenses attached?   Is there someone in sales, or support, that I can talk to please about the best move forward? Thank you,

Hi. I'm trying to download Illustrator from Creative Cloud. When I press install, I get this message. It does not actually ask me to enter my password after, so I'm a bit lost. I've restarted and tried again many times, but nothing is changing. After I press continue, it says "waiting" for a few seconds, then goes right back to normal, allowing me to press "install" again, only for the same thing to happen. I'm a bit confused because I am the admin and in the past it's just given me the pop-up where I can enter my password. For some reason it's not doing this now. I'm having the same issue when trying to update Photoshop. Any help would be much appreciated. Sorry if this was confusing to read. I'm by no means the best explainer. 

We are migrating now to Adobe CC products. My question is there a way to uninstall the current CS5.5 from machines silently?

Have been on hold adobe was quick to take my money but not give me access to any apps as a student, so aggravated at this point I'm going to dispute with my bank horrible customer service but quick to take your money sorry excuse for a company. Will just you Devinchi resolve 16 free and no hassle or problems.

I am a student photographer and I use two computers (one for traveling one for home), my home computer has Lightroom classic version 10.1 and Photoshop version 22.1 but on my travel computer it is Lightroom classic version 9.4 and Photoshop version 21.2.4 and it doesn't show an option to update. I have tried many solutions but none work. If anyone can help that would be great!Ian

Hi at this time we have "Default All Apps - 1024 GB configuration is it possible to make a profile with certain apps (for example Photoshop and Indesign) and that non admin users only can install these and updates but don see all other apps? (and that they dont have the option to install these) thanks

On a new build PC, with Windows 10 Enterprise Ver. 20H2 When we try and install either Creative_Cloud_Set-Up or Acrobat_DC_Set-Up with Administrator credentials or other types of creds, the install does not proceed. No Error message, but the Task does appear in the Task Manager but never completes. Please make Adobe Creative Cloud Compatible with the current Windows 10 Version 20H2. Build is new, so OS cannot be rolled back, it is up to date with drivers/etc. Called support and was directed to post the issue here. 

Hi everyone, I have a problem that I don't see the unsubscribe button. I have a package for the company, an annual license with a monthly fee, but I have a request, help me with this problem, please, I want to cancel the package as soon as possible, I invite people from adobe to contact me. thank you in advance for your help    

The .pkg installers for all the current Adobe applications downloadable from the admin console have an OS version lock on them so they will not install on M1 macs (they install on non-M1 macs running Big Sur). Does Adobe have a timeline for releasing updates to the app installers in the Admin console so they will install on M1 macs?   (We use Munki for deploying applications to our fleet, so we are stuck with the Adobe apps being the only applications -- so far -- that refuse to install on M1 macs...) Thanks!  

Now i want to login the adobe account on stock for free photo and temple and more I subscription to package stock one of them and it don't work. when i signin  my account don't signin i try many time and it kick me out show me this massage" Online Licenses Not Available in Your RegionYou may search and save preview files, but cannot license them via our online store.Please see your nearest Adobe reseller to purchase an Adobe Stock plan for Creative Cloud Teams.Already have a Creative Cloud Team account?Sign In! " I hope someone can help me Thank you for looking for my post I wellcome any advice or suggestions  Already have a Creative Cloud Team account?Sign In!

Ik heb licenties geupgrade. Maar bestaande licenties kan ik niet wegggooien, hoe doe ik dat.Toevoegen wijzigen van gebruiker geen probleem, maar verwijderen is voor Adobe een serieus probleem.chat medewerkers stellen de verkeerde vragen. geen antwoorden. heel erg moeilijk. Als je kan toevoegen en kan wijzigen, dan moet je toch ook simpel kunnen verwijderen van ongebruikte licenties? Jeroen Eversdijk

With Creative Cloud for enterprise - free membership, you can grant free access to Creative Cloud review and collaboration services to members in your organization so they can partner on creative work securely. As an admin, you are notified about the offer through the Admin Console and by email. You must accept the offer and agree to its T&Cs for Adobe to provision it for your organization.   Assigning Creative Cloud for enterprise - free membership is simple, and you have full visibility and control over the new Creative Cloud users and entitlements. Learn more...   With the free membership, users can access a limited set of Creative Cloud and Document Cloud services and mobile apps. They can review design specifications and prototypes shared by design teams. They can also use the free services, such as Adobe Fonts and Document Cloud services to create professional presentations and publish content. For more information, see Benefits of Creative Cloud for enterpris

Hello I just added one licence of "ALL APPS" but now I cannot see my licence for my Photohop.  What I wanted to do is to just ADD and "ALL APPS" license to my my aqccount how can I get help to address this issue? thanks Gary

I want to buy 'Creative Cloud for education for all apps' for sharing a license with my university students. But I can't find any information about limitation of number of sharing. Can I know it?

I'm trying to install InDesign on my laptop. When I sign into adobe Creative Cloud and click install everything works until Creative Cloud opens and then nothing happens. The "your work" page only says that it can't load and to try again later. It's a macbook pro so I don't think this is an issue with the updates. I've restarted the computer and redownloaded CC. Not sure why nothing happens after the browser says it's installing the app. This is probably a simple problem, I just can't find anyone who encountered the same thing. 

I recently started a job that has its own account with adobe for us to use. I currently also have a student account and am also taking a class while working. I would rather not have to pay for an account but am not sure if I would lose my portfolio I created on my student account with adobe portfolio... and if I should keep my work and school projects with separate accounts? Or would it be fine to just use my work account for all of it?