Enterprise & Teams

How does everyone else that adminsters Adobe Enterprise track product usage to ensure licenses are not being wasted?  Seems like the admin console should at least provide user login date/time stamps like all the other SAAS solutions I manage.  I have tools (SCCM, JAMF, etc) that can help pull usage info on the workstations but that isn't a great solution either since there are some of the products that don't even require an install.  I'm pretty much going to have to send a form to a couple hundred users asking them if they still need the license.  Anyone else handle this for their enterprise and have a better solution?

Hi there, My computer does not currently have a connection to the internet and when I try and open any creative cloud application it says that my account is not verified and closes the program. I understand that I am supposed to be able to use these applications offline so long as I connect and verify my account every month or so. But I've only been without an internet connection for a few days. Any ideas as to what the problem is?

To whom this may concern, I am in need of help on buying the pro version for Light room. I am using the discount from my student subscription to my college and I wish to get the pro mobile version, But every time I try, I get this caution-deny symbol and I can't buy it. Someone please help me, thank you!   If you can, could you email me on my Gmail account, I feel I will not see a reply to this.   [Edited by Mod JSM to remove email address]

Hello everybody,  I installed an AUSST server in my company, so I generated an overrides file to put it in the intended location (% SYSTEMDRIVE% \ ProgramData \ Adobe \ AAMUpdater \ 1.0 \).  My question is, will the client directly search for updates on the AUSST server or is there still other manipulation to be done? Thanks for your feedback PS: Users already have Creative Cloud software installed on their PC and I would like not to uninstall them to reinstall them with a pack from AUSST.

Is there a fix for Adobe CC constantly logging out throughout the day in the middle of working on projects, etc.? It's so annoying. I'll be totally focussed and working in AI or PSD and suddenly, I'm asked to save all info and it completely logs out. I have to log back in — input username, last four digits of phone, wait for security code, input security code, and then input password. It's too much to have to do this 5 sometimes 10 times a day.

Can you use Adobe Teacher/Faculty/Staff discount without using it for any work related tasks and without informing your employer? Does it matter? Do you inform Adobe if you get fired or laid off? I'm not a teacher but I work for a college.  Thanks!

Adobe Creative Cloud is a blank page. I used Cleaner to remove it. But I can't install it after uninstall. When i lunch  the installation is seen in task management, but does nothing hapen.We have Windows 10 1909. All Adobe suite is installed. Thank you.

Hi all,Since october 26, 2020, we have 4 workstations with MS Windows 7 SP#1 updated who Adobe Creative Cloud Desktop crashes repetitively. It's an important issue for us because we have around 150 workstations with Adobe CC. Before that, Adobe CCD works fine on the same computers.We have made a test with new computer with fresh install of MS Windows 7 sp#1, same issue.The error:Signature du problème : Nom d’événement de problème: APPCRASH Nom de l’application: Adobe Desktop Service.exe Version de l’application: 5.2.1.441 Horodatage de l’application: 5f11e7c0 Nom du module par défaut: AppsPanelBL.dll Version du module par défaut: 5.2.0.436 Horodateur du module par défaut: 5eee1316 Code de l’exception: c0000005 Décalage de l’exception: 001b1013 Version du système: 6.1.7601.2.1.0.256.4Keys <ctrl>+<alt>+R does nothing.Reinstall of Adobe Creative Cloud Dekstop does nothing.Our Adobe Creative Cloud Desktop is version 5.2.1.1441, Apps 5.2.0.436, Coresync 4.2.7.2, CCX Process 3.0.

This a startup story facing Adobe customer "support" reality. I've been using Adobe programs for 25 years, created agencies, etc. Then I founded a new startup, we were 3, subscribed to 3 licences mid november. After 2 weeks, two were gone, just one remaining (me). That's life, covid, entrepreneurship and it's ok, we all face these things. But the way suppliers behave sometimes is not. Especially Adobe : here's why. It was just made impossible to downsize licences from 3 to 1:  First because the admin console was displaying various errors the cancelling period (amazing, nuh ?), and still does. It only works if you wish too spend more.   then because someone on the helpdesk said I had to pay around 700€ if I wished to do that now (11 days after the "first month"). Guess what : the "download the conversation" button didn't work neither  (but I kept screenshots). Thanks for your support Adobe Team, this was really a fantastic experience (don't u

Compre creative cloud me salió 48.000 pesos chilenos y ese es cómo para  empresa y se supone que puedo asignar productos a mis usuarios y no me deja por que dice que no tengo! Lo otro que quiero saber que al tenerlos en el computador me aparecerán todos ! Y si mis usuarios podrán usarlos a la misma vez que  yo ?? 

Hi! We have just opted to upgrade from Teams to Enterprise so that we can use SSO. I am hoping I can get some guidance on how best to do this with minimal disruption to users.It looks like I'm going to have to remove all of their Teams licenses, convert them all from Adobe ID to Federated ID, and then add back on all the licenses as Enterprise licenses. But that's going to cause a panic when everyone gets "you have lost access to Acrobat!" emails and/or has to re-sign-in to their desktop applications, even if I announce it ahead of time. Is there a better way?

My installation keeps failing whilst trying to install Lightroom, animate and Bridge. I am using Adobe package creator using a shared device license Below is the logs from a failed install12/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Build Version - 1.15.0.15712/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Logging Level verbosity Set to 412/02/20 10:54:22:498 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Successfully fetched the optionXML content from MSI database ...12/02/20 10:54:22:591 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | The OS language detected for Acrobat (en_GB)12/02/20 10:54:22:594 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 14988 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi" /qn12/02/20 10:54:25:675 | [INF

hi, I would like to have a tool to track users' activity (ie connectiog time) , it will help me to make the distribution of licenses. Is there such a thing? Gilles

I am the account manager for our companys Team account and there is a new user at our organization trying to create a new account (under our company domain)Upon entering the email verification code, we get an error:  "Something went wrong - An unknown error has occurred. Here's the error code if you want to contact customer support" Customer support says: it is our end blocking something, however even trying at home and from a different country (IT Provider out of asia) the account cannot be verified therefore it is a Adobe problem (blacklisting the account from the server end). My problem is that I am unable to contact my account manager for adobe and every time I or my IT service provider calls Adobe we get bounced around then hung up on. This is poor form and we wish to escalate this issue so that we can get this account verified. It has been over a week and we have had no further progress on this issue.

I am running Layout and Design Adobe products (InDesign, Illustrator, Photoshop)- versions 2021 on MacOS 10.14.6 Mojave. We recently added Adobe Asset Link and had to switch over from personal Adobe IDs, to Federated IDs. Up till now I've been able to choose whether or not I want to keep only the most recent copy of the programs on my system, or keep two if I wish. I work for a fairly large company and I'm wondering if that control will go away once we stop paying for the original personal licenses and only have the Federated ones, (assuming that they are two different licenses that we are paying for and that the former will go away). Also wondering if, once we are solely on Federated, whether we will still have the ability to upgrade when we wish or if we will be dependent on the administrators of the Federated IDs to upgrade our programs when they choose to. And, I assume that access to our Adobe IDs will go away when the personal accounts go away?

Hi I have been trying desperately to install Creative cloud on a Mac. Never thought that it could be so difficult. I really hope someone can help me out here. What usually happens is that the install is very slow and then gets stuck (my Internet is approx. 100 Mb). I then have to abandon the process. I was once able to install it (I don’t know how that happened), but it then said that I did not have the right to access the apps!!! I read up on this on the forum and was advised to disinstall and use Creative Cloud cleaner, which I did. Since then I have attempted to install three more times. Does the fact that I am a student affect this install in some way? Is there something I am missing? I tried calling the helpline, however the quality of the sound from the call centre was appalling and impossible to understand. Adobe has taken my money, but I am without the service I am paying for and bitterly disappointed not to be able to use their wonderful apps&nbsp

Hello, I would like to install a previous version of Acrobat DC but do not have the Previous Versions option. This is a University enterprise license of Creative Cloud. Any advice would be greatly appreciated: 

Hi Forum, i'm looking for a piece of advice, or the right knowledge base article:I have a company-wide Adobe Account, includeing some users and products(AdobeCC, and Acrobat Pro) also i have a co-worker with a existing AdobeCC subscription. This subscription is owned/payed by the same company, but not yet part of the company-wide Account. Now 🙂 how can i add this single AdobeCC Account to my company-wide account? Any advise would be appreciated. Thanks and regardsChris

Hello, There is an option to downgrade from new version to the Adobe InDesign 14.0.3 as with CC Cloud we can find only last two version, this is possible as downgade is availabe only to last two versions?

Hello! I have been having an issue for a while. I open my adobe app, whether it be acrobat, or after-effects or photoshop, etc, and all of them crash before even opening. no matter what I do I can not get them to open. Does anybody know what might be the cause of this?

"Check for OS Prompt and follow the intrusctions. We will need your system Adminitration Password to Continue."Frustrating because I *did* have the System Administration password but I was *never* prompted to provide it. After clicking "Continue" nothing happens.I'm not sure which part of the following helped... What I did try is going into Security and Privacy and then the privacy tab, and gave access to Creative Cloud and com.adobe.acc.installer.v2.I still could not update Creative Cloud, so I restarted my computer. After this, Creative Cloud updated, I was able to update all my apps, and I was finally able to uninstall a few apps.Hope this helps if you have the same issue. It might just require a restart.

Received toolkit for work macbook to activate expired adobe programs. Using terminal as admin followed instructions: To install the license, run the following commands with admin privilegesFor macOS:sudo adobe-licensing-toolkit --precondition --install --filePath <absolute path of the .json file> Asks for password which i enter and then i get "command not found". Have also tried dropping adobe-licensing-toolkit in terminal w/ "--activate" to no avail.

How du I instal a shared device licens packet created on the adobe admin console on a MacBook Pro with the new M1 processor?I keeps getting the message 'Program can't be installed on this computer' Thanks in advance./lars michael

Hi everyone. Thank you to the people who replied to my previous post (here, please read for more information) however, it was of no help. I'm still unable to cancel or change my plan and I need to do it URGENTLY. The customer support link provides no assistance. I don't mean to sound childish but I really need this to be fixed ASAP.  Do I contact my university's IT department? I have no idea who I can contact. Please, please someone help. 

Hello everyone,My current plan is "Adobe for teams" with monthly payments.I would like to know if I could switch to annual payments before the renewal period, which will be in March-April 2021 (now it's December 2020)Any help is appreciated, thank you!