Enterprise & Teams

Hello, I would like to install a previous version of Acrobat DC but do not have the Previous Versions option. This is a University enterprise license of Creative Cloud. Any advice would be greatly appreciated: 

Hi Forum, i'm looking for a piece of advice, or the right knowledge base article:I have a company-wide Adobe Account, includeing some users and products(AdobeCC, and Acrobat Pro) also i have a co-worker with a existing AdobeCC subscription. This subscription is owned/payed by the same company, but not yet part of the company-wide Account. Now 🙂 how can i add this single AdobeCC Account to my company-wide account? Any advise would be appreciated. Thanks and regardsChris

Hello, There is an option to downgrade from new version to the Adobe InDesign 14.0.3 as with CC Cloud we can find only last two version, this is possible as downgade is availabe only to last two versions?

Hello! I have been having an issue for a while. I open my adobe app, whether it be acrobat, or after-effects or photoshop, etc, and all of them crash before even opening. no matter what I do I can not get them to open. Does anybody know what might be the cause of this?

"Check for OS Prompt and follow the intrusctions. We will need your system Adminitration Password to Continue."Frustrating because I *did* have the System Administration password but I was *never* prompted to provide it. After clicking "Continue" nothing happens.I'm not sure which part of the following helped... What I did try is going into Security and Privacy and then the privacy tab, and gave access to Creative Cloud and com.adobe.acc.installer.v2.I still could not update Creative Cloud, so I restarted my computer. After this, Creative Cloud updated, I was able to update all my apps, and I was finally able to uninstall a few apps.Hope this helps if you have the same issue. It might just require a restart.

Received toolkit for work macbook to activate expired adobe programs. Using terminal as admin followed instructions: To install the license, run the following commands with admin privilegesFor macOS:sudo adobe-licensing-toolkit --precondition --install --filePath <absolute path of the .json file> Asks for password which i enter and then i get "command not found". Have also tried dropping adobe-licensing-toolkit in terminal w/ "--activate" to no avail.

How du I instal a shared device licens packet created on the adobe admin console on a MacBook Pro with the new M1 processor?I keeps getting the message 'Program can't be installed on this computer' Thanks in advance./lars michael

Hi everyone. Thank you to the people who replied to my previous post (here, please read for more information) however, it was of no help. I'm still unable to cancel or change my plan and I need to do it URGENTLY. The customer support link provides no assistance. I don't mean to sound childish but I really need this to be fixed ASAP.  Do I contact my university's IT department? I have no idea who I can contact. Please, please someone help. 

Hello everyone,My current plan is "Adobe for teams" with monthly payments.I would like to know if I could switch to annual payments before the renewal period, which will be in March-April 2021 (now it's December 2020)Any help is appreciated, thank you!

Can some one help me?I can not cancel my subscription !!!!I want to cancel it. IT SOULD BE AS EASY AS ORDERING IT !!!! BRADam  

When I try to access live help through the Creative Cloud app, all I get is a message to "contact your system administrator." I don't have a system administrator. I have a faculty account, but there is no Adobe system administrator here. How do I chat with or telephone a live adobe help person?

하나의 교회지만 프로그램을 사용하는 사람은 여러 명인 경우에는 프로그램을 구매할 때 한꺼번에 결제할 수 있는 방법이 없나요? (부서별로 영상편집자가 존재함)사람 수에 맞춰 구매하려니 번거롭고 비용이 너무 많이 듭니다.----------------------------------------------------------------------f there are several people who use the program even though it's a church, is there a way to pay for the program at once? (Video editors exist for each department)It's cumbersome and too expensive to buy according to the number of people.

Hello, if I buy a team license for Spark, how many users can log in with the license to Spark? The whole idea of buying a team license for Spark is to have teams work with the app and share templates and posts, is there a limit to how many users are permitted to do this? Thank you

Hi All, When I run photohop 2021 & illustrator 2021 simultaneously, the CPU usage of both Illustrator and Photoshop as well as the underlaying processes (AdobeIPC broker, CCXProcess, AIRobobin, Core Sync, Clreative Cloud, Adobe desktop service, Creative Cloud Helper, Adobe CEF Helper (renderer)) go through the roof (600-700%). Turning my (specced out) 2018 MacBook Pro into an airplane and rendering the programmes impossible to use. This bug doesn't occur when using the 2020 or 2019 versions of the creative cloud applications. The photoshop 2021 and illustrator 2020 combination also works fine.  I’m running creative cloud on the latest version of MacOS Catalina (10.15.7). Specs: MacBook Pro 2018 / 2,9 GHz 6-Core Intel Core i9 / 32gb RAM).Hope you can help, this bug is killing productivity (and mood). Thanks!Martijn

I am an administrator and do not have access to adobe updates. What can I do to access them?  

Its then asking me to buy them individually to access them. Please help. 

I want to change the contract owner. I know it is me. I am about to retire and need to hand this over to another user.However, the link to do this, which should be next to my name on the Account tab in Admin Console, is simply not there. Any ideas?

When i try to share a link i get an error saying "You're disconnected. Check your internet connection and try again"". My internet connection is working fine. We have an enterprise plan. What do I do?

We have a signed contract to use Adobe Stock and its API for Print on demand on our webshop. However:If i use my own creative cload login credentials i can create a project on console.adobe.io and Add Adobe Stock API using OAuth 2.0. If i do the same using the correct account i cannot save the setup. See attached image.  I can only assume this had to do with the account setup from Adobe's side. But i cant solve it with their support so far.Does anyone have any experience with this? or suggestions to move forward?I can sell Stock photos using my personal account but licensing would not be correct for print on demand.

Hey Guys, we want to buy Adobe Sign for Teams for using the MegaSign Feature. When we try to do that and type in our Admin Mailadress from our Admin Panel and click next we get a redirect to our Admin Panel. So far so good... Then, as we all know, there is the ability to buy new products within the Admin Panel. If i click on purchase products the list is empty and it shows that there are no products available.  Any idea? The phnoe support for Germany is horrible. Five Calls, no one with any idea...only promises that somebody will respond but nothing happend.  Thank you! 

Need to disable Cloud services for MAC OS deployment. This is easily done when creating the custom deployment package for Windows but the same options are not available when creating for MAC OS Does anyone know how to disable Cloud services in a MAC deployment when using named user licensing?  Thanks in advance! Jacob 

Hi there, I am trying to deploy the creative cloud app via a package as outlined in the official documentation. Are my cmd switches correct?I get a return error of 0 when I run in command line with the setup.exe and build folder etc on the c drive variation 1: setup --silent --ADOBEINSTALLDIR=C:\ProgramFiles\Adobe --INSTALLLANGUAGE=en_GB variation 2: "setup.exe"--silent --ADOBEINSTALLDIR=C:\ProgramFiles\Adobe --INSTALLLANGUAGE=en_GBvariation 3: setup.exe --silent --ADOBEINSTALLDIR="C:\ProgramFiles\Adobe" --INSTALLLANGUAGE=en_GBhttps://helpx.adobe.com/lu_en/enterprise/admin-guide.html/lu_en/enterprise/kb/deploy-packages-using-sccm.ug.html Thanks Christine  

i can't add a user, because the admin console says "user is already associated with your organization", but, they're not, in the sense that if i list "users", that user isn't there. on the "account.adobe.com" side of things, the user is there and associated. it might be related to having changed the email on the "account" side, then that doesn't get reflected on the "adminconsole" side, but, on that side, the email is the "Adobe ID" and cannot be modified. So ... how to clean this up?

I can't get the new version to stream to my students. I use AppStream to run the program in the cloud and stream to the students Chromebooks. All the other Adobe Programs work and so does Animate 2020. It will not update through the CC Desktop program because it says the computer does not have the correct version of windows. It is checking for the windows version number, but the version of Windows Server up to date. There are a bunch of new cool features I want to use in the 21 version. My students will not be returning in person for awhile.

I'm reading this trail and seeing that 5 years after this report was posted, this is still happening. I have 6 archive folders on my Mac. How is this still a problem after so long?!