Enterprise & Teams

Hi there, I have a problem cancelling my Adobe subscription which I signed up for through my last university.I cannot contact an administrator via Adobe and I cannot contact Adobe support.Can anyone help me with this or has had a similar issue?Thanks in advance! 

How can I simplify security so that the other two guys in the office dont have to rely on my to send a security code number. If I am not on my mobile in a meeting they cant use adobe. NB There are only three of us so we need to sign out on one and or sign in to manage usage as the licence is just for two. Having to rely on me sending a code to office when they want to sign in is a problem if I am not available . Can the code be disabled and they can just use the passward ? ThanksBruce   

Dear community, we have about 40 CS6 licenses purchased for our company over the years. As we also grow, management asks, if we could install CS6 on more computers. We have the software Softrack on all computers installed and hence can limit the number of concurrent usage to our current license number. the only question is: is this allowed? thanks for your answers. Ralph

I have a user working from home who already had Creative Cloud installed on their work laptop with no problems. We recently had to replace their laptop with a new laptop (including preinstalling Creative Cloud and Premier with their account). Now that they have it home they are running into problems like all apps don't populate within Creative Cloud. I have remoted into their computer, logged in as local administrator, and noticed two things:#1. It takes about 5 minutes for all apps to properly show up (with messages saying restart CC or your PC)#2. Once the apps load and when trying to install Photoshop - creative cloud continuously goes online and offline never going above 0% installation. Even when you don't install anything the attempted "sync" that happens through creative cloud continuously fails with Error Code 118 Troubleshooting that has been completed thus far:Steps completed:Used Adobe cleaner and uninstalled / re-installed Creative cloudFollowed Adobe help pages a

Hi Support Community, We are tryin to create a *.mst file using the customization Wizard we following the steps correctly.We have two scenarios Network company: 11/17/20 11:27:44:838 | [INFO] | | | | OOBELib | | | 6452 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)11/17/20 11:27:44:840 | [INFO] | | | | OOBELib | | | 6452 | Using proxy server.11/17/20 11:27:45:046 | [ERROR] | | | | OOBELib | | | 14328 | HTTP Request Status code:407. The proxy requires authentication.11/17/20 11:27:45:047 | [INFO] | | | | OOBELib | | | 6452 | HTTPCommunicationAgent- Return Code:[190] response size-[0] time taken-[209.13]ms.11/17/20 11:27:45:048 | [INFO] | | | | OOBELib | | | 6452 | Validate Serial status-[446] took-[222.30]ms.11/17/20 11:27:45:048 | [INFO] | | | | OOBELib | | | 6452 | IALClient IAL_SetCaller-[0] took-[0.00]ms.11/17/20 11:27:45:048 | [ERROR] | | | | OOBELib | | | 6452 | OOBELib IAL Communication Error HTTP Proxy Aut

Hi,I'm looking into setting up AUSST at our school but wondering what happens when the computers can't contact our AUSST server.If it can't contact our on-site update server will it automatically get the update from the normal Adobe servers or will it just throw an error and not work?Wondering mainly for when the students go home and leave our network they would no longer have access to our AUSST server but ideally we would still want them to be able to download the applications from the Adobe servers when at home, but our own server when at school.Similarly, if you set AUSST to only download certain applications will the clients download those from the AUSST server and get anything else from the Adobe servers?Thanks

Me and my colleague work in Creative Cloud for teams and I´ve licenced the plan for Adobe Stock (10 files/month) but my team member cannot use the plan to download files. Is there anya way that I can share the plan? I am administrator&user and my team member is user. Do I have to invite her as an administrator or is there another way?  Thanks in advance

what should be the basic system configuration to run all aspects of creative cloud as I have Lenovo p51 ( I7 9th gen 16GB ram 4GB graphics card) what I need to do to increase the systems performance and system is lagging while working on after effect and photoshop. 

Bonjour, Je suis étudiante et je rencontre des problème avec la suite adobe. En 2018 mon école m'a installé les logiciels de la suite adobe. Je viens de changer d'école et mon ancienne école a supprimé ma licence. Je n'ai donc plus accès à mes logiciels...Ma nouvelle école m'a donné une adresse mail avec laquelle j'ai pu me connecter pour une nouvelle licence. Mon mot de passe a été réinitialisé et je suis connectée à adobe. Je n'ai pas désinstallé mes anciens logiciels.J'ai téléchargé créative cloud mais celui m'affiche un message (voir pièce jointe). Créative cloud ne me donne pas accès aux applications, je ne peux donc pas les télécharger....J'ai essayé plusieurs choses : je me suis déconnectée puis reconnectée, j'ai changé mon mot de passe, j'ai réparé créative cloud mais pas de changements, j'ai alors désinstallé créative cloud et de le réinstaller mais rien ne change, toujours ce message comme quoi il faut que je contacte mon administrateur. Mon école ne

Hi, I'm trying to purchase the Business plan for Adobe CC - Keep getting the message: You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.😞 Please advise. Thanks

Is there a site the displays the most current version of the creative cloud suite of software.  I am tasked with making sure our environment has the most current version of the software.  It would be helpful if there was a site that listed the software...version for all the creative cloud suite. Any help? Thanks!

I just upgraded from a personal account to a teams account and we send a few Esign documents a week, and when I could not find the Sign application, was "chatted" into 2 Sign accounts when I stated I was confused and then just pain gave in.. doesn't adobe sign come with the acrobat Pro subscription? I think they just overcharged me for $503.76 

Bonjour,Nous devons réaliser un projet sensible. Les postes de production n'auront en aucun cas accès à Internet.Existe-t-il une solution pour utiliser les logiciels de la Creative Suite qui ne pourront activer la licence en ligne ?

my school has renewed my account, but i still canot open my adobe files (AI /  In design / PDF), and the creative cloud app showed all apps is Buy or Try version.....how can i fix it ? 

Last year our students were logging with their school Google accounts just fine. After their Google account accounts were merged with Office 365 this part summer, students are getting the following errors when attempting to sign in to our Federated ID accounts:Your social sign in failed. Try again later.  Access DeniedYou do not have access to this service.Contact your IT administrator to gain access, or sign in with an Adobe ID. I also got the following error message when testing SAML:This might be a sign of an IDP initiated login, which we don't support. I'm uploading a screenshot of the admin console for our Spark setup. What can I do to get our students to be able to log in again?

Last spring, we were using named user licensing for our students/teachers to work from home.  Over the summer, we switched to feature restricted licensing to comply with Ed Law 2d.  The students and  teachers may be going full remote again, and will not have access to the adobe apps.  Is it possible to use the named user license that adobe is offering for free until JAn 2021, simultaneously with the feature restricted licensing?

Hello everyone. I recently changed my workplace, I had an account on my workplace domain with a Sign-in through OKTA authentication. Now I changed my workplace so the authentication through OKTA doesn't work anymore but I need to get some personal files from the cloud documents that are / were stored in there. Is there any way I can get access to those files? I can provide proof of working there and whatever would be required if such procedure is at all possible. Thank you in advance

I paid for the team plan two months ago, but I want to cancel it.How to cancel a team plan?

Hey, I got the Adobe Creative Cloud subscription thanks to my film school, except when I first downloaded Premiere Pro I got the Test Version that lasted a week, and now I can either install the Test Version or Buy the App. I should be able to get Premiere Pro, and I don't know what to do. I Hope someone can help me, Peace

Is it possible to update InDesign from version 15.1.3 to version 16.0. The app was installed via a package. When I run the following command the log shows that there are not updates to download. RemoteUpdateManager.exe --action=install --productVersions=IDSN

HiIs it possible to download Adobe Creative Cloud updates via AUSST or other method then distribute them via sccm?I have been looking at RUM but our users can not run this as they do no have admin rights.We have 100s of PCs that have the Creative Cloud AppsHow do admins update their CC apps?Peter

Helo,I've got this issue since 11/12/2020, where CC not show any option to install/run apps, and not sync any file from cloud.- I'm under an enterprise proxy and first I've tryed to see if any of the URL in https://helpx.adobe.com/enterprise/kb/network-endpoints.html is blocked, but all are allowed by our Fortinet solution.- Looking the proxy's logs, my machine not send requests to connect any domain except *.adobe.com/* and *.adobe.io/*.- Not succeed with above tryings, so, i've tryed to unninstall all apps with the AdobeCreativeCloudCleanerTool, because the Creative Cloud app not allowing to unninstal without solve this internet connection issue, so reinstalled the CC app again.- The same error showed again: - Now I can't install any app and don't know where to start. There is some log that I can see what is getting wrong? 

I have Animate and have 50 GB of storage, but it won't let me install it on to my drive, it wants to install it on to my CC storage, even though I changed it. What should I do?

I've looked this up in a few different places and can't seem to find a concrete answer.  My CC has been stuck in a syncing loop for over a week, specifically the files in one particular folder.  The folder name was changed and now when sync is on it just keeps alternating back and forth between the old name and the new one.  I can't select either of these folders unless I pause the sync.  I can still access the files and I believe they are still syncing to the cloud, but this is a work folder and I'm not sure if my boss or others can access my work or not.  I've tried closing everything, signing out of CC and restarting, but still no luck. 

How can I get a chance again so that my enterprises license for free access to all Adobe apps for 2 years is active again? When I continue my GenGeo photography course, will my account be reactivated and can access all apps for another 2 years? Please help.