Enterprise & Teams

Hi!We have clicked onto migrate to shared device licensing as our package was out of date.Add Azure Ad in identity.  The domains are connected and we added four groups we need to sync. Problem we seem to have is that there are no users showing after sync.  So at the moment can only sign into the shared device licensed computers with adobe ids Any assistance would be appreciated!

CC is constantly draining my computer -- slowing up basic internet functionality with its constant search of updates and background processes -- god forbid they can't check that my account is active every hour.   How do I turn this off?

I am managing several dozen classroom computers running Adobe CC. Wiped drives and clean installed MacOS 10.15 and reinstalled apps, including Adobe CC. One machine refuses to install Adobe CC. Other apps install fine on same machine. Adobe installer stops at initial dialog box with continue button grayed out. It is like the installer believes the machine is not hardware capable. The machine is identical to others - 16Gb RAM, i5 iMac 2017. Hard drive virtually empty. What does installer check for?

Hello Everyone, We are running into an issue where random users are losing their Acrobat Pro DC licensing when they are connecting to the VPN through the office. The connection for the VPN is split tunnel, so Internet traffic is not going through the VPN. Verified DNS services are able to resolve both lm.adobe.io and lm.licensing.adobe.com in and out of the VPN without an issue.Is there a log file associated with the Creative Cloud app or the Acrobat Pro DC app which will point us to a reason for the licensing being removed?Fixes that have worked, but are only temporary1) Logging out and back into Creative Cloud/Acrobat Pro DC2) Restarting the machine and then logging out and back into the Adobe products3) Reinstall of the Adobe productsThe issue does not happen to everyone, so far out of our 13 users only 6 have reported the problem; while all of them use the VPN on a daily basis. Thank you!

I was updating Adobe apps on a Mac (Catalina) and they were updating fine until I got to Premier Pro which failed with the 125 error.  I discovered Premiere Pro tries to update Media Encoder during its own update process and it appears that is what is failing.  I tried to update Media Encoder on it's own but it still failed with the same 125 error.  I removed it and then tried to reinstall but still same error.    Other apps like Photoshop and Dreamweaver updated fine so I think I can connect to their servers okay.  Could this be an issue on Adobe's end? Thanks.

I've been working for a couple of weeks now trying to get an AUSST server setup and believe I have it mostly working - I have downloaded fresh and incremental updates for all the products that our users requred (although all Acrobat files fail - but that is for another post). I install an older version of CC2019 apps (Photoshop, InDesign, Illustrator, Dimension) that I know needs updates (and that the AUSST server has) leads to several different answers.Conected to the internet - updates availableNot connected to the internet - no updates available This tells me that RUM is not finding the AUSST server. I have made sure the override file is stored in the Admin Console and then manually put the override file on the target machine; without access to the internet it will not find any updates.At this point I am at a loss of what to do and very close to scrapping AUSST - our users can stick with CC2019 and Acrobat 19 because they work. OVERRIDE File<Overrides><Applic

Enterprise customers now have access to the updated Support panel in the Admin Console. Transform your Adobe Customer Care experience with the updated Admin Console Support tab. Learn about the ways you and your organization can benefit.To access the Support options, navigate to the Support tab in the Admin Console.The Support tab lets you do the following:Manage your support casesCreate casesChat with Adobe Customer Care representativesSchedule Expert SessionsBrowse popular Help Topics and forumsFor more information, see Support panel overview (video, 2 min)Support and Expert Sessions

Consider this, a user installs Acrobat Pro trial version using their employee email account and their personal credit card information while waiting for their license to be provisioned in Teams.  Once the license has been provisioned it syncs up and works fine.  Lets say the user leaves your company after a year and you assign that license to someone else.  What happens to that account?  Will the user be auto billed for anything?  

Hi folks,As you can see below my plan has stopped including the main apps for my college Adobe plan. The fee was taken out of my acc this month yet now if I want to use the apps its asking me to buy them... Has this happened to anybody else or and idea what I have to do?Thanks

Hi, I work at a company where we are paying for four licenses in Adobe Creative Cloud, however we are only using two. How do I remove the two, which we are paying for yet not using?  Thanks

I need cancel my order.

My account and access to adobe products is through my school enteprise account. I need this to be changed over to an individual plan, as my portfolio site is being hosted here. I just finished school and have about 3 months until my school account and this plan gets deleted. Do I need to call support?

CrossPost from LightRoom:https://community.adobe.com/t5/lightroom/lightroomhelper-exe-verwendet-proxypac-nicht/td-p/11404477?page=1 Wie viele Firmen verwenden auch wir eine Proxy-Server um den Internetzugriff für unsere Clients zu regeln. Während einer Analyse ist mir aufgefallen, dass Lightroom (nicht Lightroom Classic) sich nicht mit dem Netzwerk verbinden kann. Am Proxy-Server sind jedoch anfragen zu erkennen. Bei weiterer Analyse ist Aufgefallen, dass eine Verbindung funktioniert, wenn der Proxy nicht über die PAC-URL (Automatische Konfiguration), sondern über den Punkt "Proxyserver" in den Internetoptionen eingerichtet wird. Kennt jemand irgendwelche Einstellungsmöglichkeiten, sodass Lightroomhelper.exe auch die PAC-URL verwendet? Grüße

Now that CC is allowing for 1TB of storage per user on some plans, our teams want to start taking advantage of the storage provided.One of the things we require is to be able to back up data in cloud storage repositories.  Does anyone know of a way to back up data from our team's storage?https://helpx.adobe.com/enterprise/using/storage-limit-cce-cct.html 

Hey there people.Hope all of you are doing well.I'm using my school Adobe id and it says my license has expired even though I just got into grade 10.Any ideas on what to do?

I'm trying to download Premiere Pro for a college class, and the website isn't letting me. I'm using my school ID to log in, and when I start the download process, it takes me to a screen where I need to log in. When I input my school email, it redirects me to a log in screen for my school system. When I input my school ID and password there and hit "Log In", it just reloads and does nothing. I can log in using that ID and password on the actual school website, so I know I'm not putting in the wrong information. It just reloads, clears what I typed in, and doesn't progress whatsoever.

Hola, soy el administrador de un Admin Console y un usuario no puede acceder a su licencia debido a que su cuenta se encuentra enlazada en un teléfono movil que no esta relacionado a cuenta.No puede restablecer contraseña ya que se le envía el codigo a ese número.¡Cómo puedo resolver este problema?

Dear's I have a qusetion about the shared device licensing I install it in lab and when I tried to open one of the Apps like adobe photoshop cc 2020 it's ask for sign in once I click cancel the App closed !!my question can the student's open the adobe cc Apps without asking for sign in ?? Thank you.

I have a creative cloud license which I pay monthly. My employer has offered to buy the software so I can cancel my subscription; use their license instead, and save my £30 per month subscription. Is this possible, and if so, how?

The contract owner—previously referred to as Primary Admin—is an admin who purchased the Creative Cloud for teams subscription and set up the account. There can be only one contract owner on a team. And, in the Admin Console, only the contract owner can perform the following tasks: Change contract owner Edit payment details View billing history Download invoice   Change the contract owner: As a contract owner, you can transfer your responsibilities to another admin in the team. To change the contract owner, navigate to Admin Console > Account, click Change next to your name as the current contract owner. Learn more.   Become the contract owner: As a system admin, you can request to become the contract owner of your team. Learn more.  

I had a private account on my company mail where I was paying with my own card. Finally IT bought a company team licence to all designers but it is still on the same company mail. After I shifted to my company licence I lost all my cloud files. Its a lot of work there pls help. 

Hi All,New update server. Windows Server 2019followed instructions on https://helpx.adobe.com/ca/enterprise/using/setup-ausst.html to set up IISgot to the "To verify extensionless files i went here:" http://<server name>/updates/ACC/services/ffc/icons/producticonand i get an HTTP error 500.19 Detailed Error Information:Module    CustomErrorModuleNotification    SendResponseHandler    StaticFileError Code    0x800700b7Config Error    Cannot add duplicate collection entry of type 'mimeMap' with unique key attribute 'fileExtension' set to '.'Config File    \\?\C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\web.configRequested URL    http://localhost:80/updates/ACC/services/ffc/icons/productIconPhysical Path    C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIconLogon Method    AnonymousLogon User   &nbsp

We are deploying creative cloud to our Windows 10 x64 student labs using the cloud packager shared device model using Intune. Intune has a max package size of 9GB - our full CreativeCloud suite is larger than that. To bypass this restriction, we have deployed the CreativeCloud Shared Device package using Intune without apps. A site visit can then be made to each computer and all the apps can be added/installed using the CreativeCloud Desktop application GUI. Our question is - how do we add licensed apps through command line for CreativeCloud Desktop? Is there a command line switch to add apps through the Remote Update Manager? We know you can create subgroups less than 9GB - we want to install the entire set. Additonally, how do we update CreativeCloud Desktop? REALLY odd Remote Update Manager doesn't see the update that is available when you install a newly created cloud install package. Thank you,Shane

How would we be able to get Adobe to put in the admin console the option for admins to reset user passwords instead of contacting Adobe for support.  Figure it would be a time saver for them if it was delegate to the admin console.

Hello,On August 28th i had purchased an Adobe Creative Cloud (all apps) monthly payment educational subscription. Until today, all the applications worked as intended but all of a sudden, not only do the apps ask me to buy the software or have a 7 day trial period, but when i go onto the Adobe website it shows that i have no plans and even the billing information has been wiped clean from my account. I have screenshots of my bills before all this happened and yet now the website is wiped clean of any record.I find this wildly concerning and i need this to be resolved for school and for payment purchases. Here is the before (info hidden since this is public);And here's what it looks like now (email hidden as this is public);Both these screenshots were taken today, minutes apart from each other. All my apps were working fine yesterday. Please help !