Enterprise & Teams

Up until two weeks ago, we were receiving all notifications when comments were made on projects within Creative Cloud (specifically from message@adobe.com).  This abrubtly stopped after an update went out.  Happening for all accounts on the Team.  Adobe tried saying it is our email provider, but I have checked and added all adobe domains and IPs to the whitelist.  Furthermore, I have tried changing my team email to point to a non-related gmail account and still am not receiving notifications when comments are made on projects.   Confirmed creative cloud is set to receive "All Emails" for commenting on creative cloud assets.  Also, all other emails from Adobe are received without issue.  Any ideas?  Adobe support has been no help and insists it is our email domain when multiple different domains and email providers have been tested. Thank you in advance.

I have a large base of users for K12 where I started with each UserName reflecting the first part of their email address (e.g. first_grader@school.com, where the UseName was just first_grader).  Now, to comply with a new SSO requirement, I need to Modify each account to include @7431982.  When I attempt to do this using UserSync (to create bulk change) it doesn't make the modification.   I am using the correct field name mappings, it just doesn't do it.  If I delete the user and then create via UserSync, it does create the new account with the correct UserName. I hate to have to delete 70,000 accounts and start over. Your advice is appreciated, Steph.

PLEASE HELP US! A sincere thanks to Adobe for providing students and faculty complimentary at-home access to Creative Cloud software to those Universities who use your product in their labs this past Spring semester. This was a lifesaver for the students/faculty and demonstrates Adobe's commitment to education. We can't thank you enough for your support. You made an enormous difference to the outcome of the semester! We again are in the process of setting up safety measures for Fall 2020 in efforts to curtail spreading the coronavirus, my University made the tough decision to move nearly all classes online for Fall 2020.Complimentary at-home access to Creative Cloud apps ended on July 6, 2020, for students and faculty. Would you PLEASE consider extending this program to Universities with Adobe contracts who go online for Fall 2020 due to COVID-19 and students' safety? In addition, Spring semester, typically I teach 3 sections of a software course (Illustrator, Photoshop, InDe

We have two charges coming out of our corporate account that I cannot identify.  I'm wondering if I could prove ownership of a few domains, if support could search for accounts using those domains.  Is this a thing?  Does anyone have other recommendations on how to identify these rogue charges?

Hello, I am currently piloting Adobe Acrobat Reader DC 19.x in a large enterprise environment for our Windows 10 workstations (build1809). The software installs fine but it is not auto-updating. We have made the decision that instead of using a Third Party or manually importing the .msp files that Adobe can maintain it's own patches. I have deployed Adobe Acrobat Reader DC in the past with no issues. For some reason in this environment it is not working as expected. My deployment is currently in the pilot phase and after deploying AcroRead.msi followed by AcroRdrDCUpd1901020099.msp - updates do not occur. Pilot machines have had the software for weeks with no updates. I have installed on multiple virtual desktops and cannot even manually trigger an update. I used the Customization Wizard like I have done in the past and am enabling Automatic Updates. Based on your registry documentation I confirmed the following locations are correct:Computer\HKEY_LOCAL_MACHINE\SOFT

In 2019, I received a message that my Adobe Enterprise account was linked to "Aaron Bordsail." I met with him and he said it appeared to be a bug or glitch. In Januray 2020, I see a party attempted to make deriviative work of my IP graphic design and that they used my design to market their bank with printing on busses, billboards. I received a contract saying I won a contest but I could not sign it because it was broad and vague and said they could use my likeness. If Adobe has my account under a fictitious name when will they provide W2 paystubs? The administrator account is my account that I can manage. There are many loose hints of my status as either a Contractor or W2 employee at a private company. May I speak to IT to determine if a third party has created an award or provided leads with salary designation? I have received three separate lines of feedback that my account designation with utilization of Adobe Enterprise is also an Administrator account...

Hey guys, what's the secret to deploying Acrobat DC using SCCM? I have my msi and mst files together, and they deploy fine using Group Policy Software installation. I take those same files, create an Application, the installation files will copy to the clients, but the app will never install.  Here is my command to install the application: Not sure what else I need. Scoured the SCCM client logs and can't find anything useful to help diagnose the problem. Thoughts?

is it possible in the admin console to get an overview on which computers are the creative cloud lizenses form the users are installed? 

Hello,    I am a student and I am apparently paying for an adobe teams account. A year ago I downloaded InDesign and I was paying around 18euros per month. This year, the licence renewed itself and I am being charged with around 213euros per month, so far for june and july but my next payment is this moth with the same amount.    I need urgent help. I have tried to contact someone from adobe but I have not managed to do so.  

Hi All, I have a quick question regarding the standard license agreement. I work for a company that has lots of events and therefore we have a lot of branding to consider. Some of our events cross paths and sometimes share imagery. So far I have downloaded the same images twice so purchasing the licence agreement for both events. A colleague of mine has pointed out the brand would be “Our Company” and the product is the event/publishing product ie. Event 1 & event 2 and therefor we only need to purchase the licensing once. Can anyone clarify what is best practice? Thank you

Creative Cloud, Anyconnect VPN, Company/School account times out when logging in This is occuring on a handful of my companies machines. Mac users, our windows users are fine. We connect our VPN and the same user works fine on a known working machine, when we connect Anyconnect VPN on a couple of our Macs, we can get to the creative cloud login, if we use a personal account (tested with trial) it works, if we use our federated accounts the Company option, it loops signing in... times out. never connects. Thoughts?

I can not log into the Enterprise Dashboard as the admin, what number do I call to resolve?

For whatever reason we are being prompted to enter a code whenever we get a new account.  This needs to be disabled/removed as soon as possible.  Not everyone is getting their code and no, the emails are not being stuck in spam. This harassment needs to stop.  We are an enterprise trying to get work done and our people do not have the time to wait for approval to use software they have already purchased.The only thing they need to do is enter their email address and password.  That's it.And no, we're not giving out phone numbers either.  There is no need or justification for this harassment.

Hey all, trying to manage our Mac desktops with Mobileiron MDM and can't seem to get an install for Adobe Creative Cloud that can be pushed. Mobileiron won't accept the DMG file that's available for download. Is there a way - or a different product version - to manage this apps distribution?

My company's request to add a license for Adobe Creative Cloud took some time. I couldn't remember whether I had received access, so I used my company email to create an account. Once I realized I didn't have a license, I deactivated the account. NOW I have been given a license and I cannot sign in with my company email (Adobe ID). What can I do? My company told me to contact Adobe, but I can't find any contact options on the site since I can't sign in. I created an account with my personal email just to be able to post here.

This was posted in the Install Update and subscribe to Acrobat forum, but someone there said that it should be posted here (not sure why), so I am posting it here too.  His proposed solution did not help because no-one here knows what an Admin Console is or who has access to it. "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to.  Please contact your IT administrator".  My IT administrator suggested that I post to this Community. I found a proposed solution at https://community.adobe.com/t5/enterprise-teams/help-needed-egress-ip-s-not-recognized/td-p/10439208... but the solution for a MAC""/Library/Application Support/Adobe" on that box and under Adobe folder search for "OperatingConfigs" folder which you can remove/delete from the machine." does not work because nothing with OperationConfigs"exists on her machine.   That posting further says "Was actually an easier solution then ex

Hello, I am just wondering if it's possible to convert an existing Adobe ID into a Federated ID.  If not, can we delete the Adobe ID, recreate the Federated ID and somehow migrate all existing data?

Does anyone know why this keeps happening?  I have to manually exit the app from the file tab as right clicking in the tray doesn't do anything. But even worse, the app just reopens itself about every hour which I do not want.  I only want the app to open when I chose so manually.  Thanks

Hi there!I would like to ask an assistance how to begin, what are the technical requirements for an on premise AD environment or only an Azure AD solution is supported/required for a "Named User Licensing" version. My deadline is till 17th of August 2020 and I even don't know how to get an initial/first Admin Console access.Thank you for your help/assistance.Best regards,Laszlo   

I have a very specific problem.  This is an enterprise environment, copying files, reinstall is not an option, across several machines.  All machines - W10 x64 environment - Acrobat DC Classic 2017 - MSI install, NOT CC install -  customized serialized - everything works. The problem happens when the CC uninstaller is run for another program, it breaks the already installed Acrobat. Example - a user gets Photoshop installed. - Created from the CC packager online.  Photoshop is uninstalled – everything works fine.  Adobe CC app is uninstalled – Acrobat is now broken. The problem is isolated to the CC uninstaller. Either running the cc cleaner app, or the uninstall from add remove programs breaks the already installed version of Acrobat.  I am looking to see if anyone has encountered this and found a solution / command line example for the CC uninstaller to not remove components other adobe application rely on.The errors are spe

I have account school but now, I can't choose company or school when I want to login On web and adobe cc desktop (Windows 10)This Is Login On WebsiteAnd This is on adobe cc desktopThank for help 🙂 

Good day,I am working for a school district. We have struggled over the past couple of years to pin down the best licensing option and rolling with the Adobe growing pains. To the point, we now have a situation where 4 VIP accounts are coming to the end of their subscription and we would like to amagamate the licenses into 1. My question comes regarding what the end user will experience on this change. Will the IT team need to re-install the adobe package? Can we deploy the license change in an easier fashion? Or will the license change not effect any of the installs? Thank you in advance for any light that can be shed on this!

Hi!I am a member under my company's Teams Creative Cloud but do not have access to all of the apps. I only have access to 4 apps (shown in screenshot below) and need Photoshop as part of my workload. I have tried to re and uninstall Creative Cloud and troubleshoot to see if I can download Photoshop but it still prompts me to buy it or try the free trial (both on the site and desktop). From my company's side, my license to use the apps is active but I cannot use them despite efforts from their and my part to resolve this. Any help is appreciated! I tried to talk with an Adobe representative via chat but this is what appears. Thank yoU!  

We are a church and purchase non-profit licenses through a vendor. A couple of months ago we needed to add a user and had 5 licenses. We thought we needed to purchase an additional license. However, in the meantime, our staff needs changed and we now have 5 paid licenses and only need those 5. But, our account shows that we need to pay for a 6th license but we no longer need it. There doesn't seem to be any way to change what we need.  What should we do?

We are trying to determine who our company's Enterprise Admin is. Most of the support contact links tell me to contact my Administrator for help, but I do not know who that is. If I try logging into the enterprise support portal, I'm told I don't have access, contact the administrator. We've got several different people or teams at the company who use Adobe products and we're looking to get a handle on this, we've also had a lot of turn over from the spring, so we're trying to sort this out. Anyone have to work through something similar?