Enterprise & Teams

Easy question, I setup the accounts for our organization, a school, but I setup up the primary email to my personal email address and need to change it to our general email account so others recieve notifications as well. I signed in to the adobe account of the school but it does not give me the option to edit the primary email address. Do I have to set a secondary email, change the primary and then delete the secondary? Can I have the primary and secondary the same while I change this?

Rookie question here.  I have a license on my desktop machine @ work.  Our VPN is working intermittently, so it is not an option for using my Acrobat Pro.  Is is possible to transfer my license to the laptop I am currently using while I work remotely? This is, like so many other, a COVID-19 related problem. If I can transfer it, how do I look up my license # on my desktop machine?  This is an enterprise license through my employer and the laptop is provided by my employer. I did not find a similar question in the archive. Please excuse me if this is redundant.  Point me in the right direction and I'll be out of your hair shortly.

  This video includes the workflow of Downloading, Installing, and licensing the InDesign server.     Help links: ADOBE INDESIGN SERVER Pre-release website Release notes IDS 2019 Release notes IDS 2020 Adobe provisioning toolkit   For queries, feedback, and suggestions, please feel free to leave a comment below.

Does anyone know if its possible to still purchase Adobe Pro XL? 

I am the Department Chair for the Commercial & Entertainment Arts Department at Mt. San Antonio College. We have several thousand students in our program, all learning various Adobe Suite Products. First, I want to thank you for offering our students free access this Spring Semester. This offer was a critical element in our campus successfully converting to online.  Due to COVID-related regulations and policies, we will be 99.5% online for our next Fall 2020 Semester. We have already scheduled classes. Obviously, our Adobe campus license for all our classrooms and labs will not be used. I am posting this question (hopefully in the right place) to find out if Adobe plans to continue its generous offer to students for the Fall Semester.  If you do not plan to offer students free access, is there a way we can temporarily convert our campus license to allow student access? Or will you reimburse the school so we have some funds to purchase for the students? 

Does Adobe Pro allow a user to lock the PDF so no one can edit the PDF. If not, what license/version is needed to do this? Thank you

Get messsage when tryng to use cleaner tool   Couldn't unistall Creative Cloud for desktop. You still have creative cloud applications installed on your computer that require it.   Not sure how to proceed thanks  

Our school purchases the education package and we install through the Admin console. Any reason why we cannot install the latest version? We always have to go a couple of versions back for the programs to work. We miss out on the new features. 

Hello, after a recent change to payment options, some of the computers at my work no longer are signed into Adobe. The probelem is that for a some of those computers we don't know what emails were used as they have been automatically signing back in through multiple employee changes. I'm trying to find out which of our company emails have adobe accounts and, if possible, which still have active licenses.

Hello!! I am not sure if anyone else is having this problem, but thank you in advance from anyone who has any advice. The past three years I have been using CC through my UMass Amherst account. I graduated this May, and I also got a new method of payment! I began by trying to change how to pay, but I cannot because I am not an "administrator". I also cannot cancel my account and start over, or contact anywhere for help besides over the phone (and I have been very unlucky with some of these wait times). I cannot even view my plan or manage anything. I have contacted a few people through UMass, but they have either not responded or think I am nuts! Anyone else? Thank you!!!

I need to change the email address of one of my license holders in Adobe Acrobat DC.  I am the administrator and can change names, but cannot change their email.

Hola tengo un equipo Mac con CS6 y necesitamos instalar Creative Cloud por dispositivo en ese equipo, quisiera saber si han tenido una situación similar y cual fue su experiencia: Se les presentaron problemas?Pudieron convivir ambas versiones instaladas en el equipo? Hubo que desinstalar totalmente CS6? GRACIAS.

I have the Creative Cloud app downloaded on my computer and I've already used it several times because I often update PS, Ai, Id. I have the access through my university (Politecnico di Milano) enterprise, but today it's not working: when I try to Access and I put in my email and password, then the Creative Cloud redirects me to my Uni enterprise (as always) but then ERROR 500 pops up and I can't enter in the app to download Ae

Is there any adobe solution to get the global ink coverage of a packaging?Thanks,Christian Naud

The June 2020 release is here with new features and services that will help everyone thrive in this new age of creativity. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Adobe XD 30.0 is now live!  Design, Prototyping, Collaboration - everything's simpler now with the features in the latest XD update. Here's a quick summary of what to expect when you update to XD 30.0.  Stacks  Horizontal, Vertical, and Multi-directional scroll Design Tokens - Customize names of Colors and Character Styles Allow resharing of shared links To know more about these new features check out this amazing post by Preran Kurnool (Community Manager Design & Web).   Adobe

The June 2020 release is here, we announced some exciting updates for Digital Video & Audio creatives in your organization or team. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Premiere Pro 14.3 is here! New features include: Use Adobe Stock Audio within Premiere Pro Afterburner support (macOS only) New file format support 'Welcome to Premiere Pro 14.3!' post by Kevin Monahan (Community Manager Digital Video & Audio) explains more about them.   After Effects 17.1.1 is here! After Effects 17.1.1 is now available, It's a bug-fix update and is recommended for all users. To know more see 'After Effects 17.1.1 is now available!' post by Rameez Kh

The June 2020 release is here, we announced some exciting updates for Digitial Imaging creatives in your organization or team. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Photoshop on iPad Edit Lightroom mobile photos in Photoshop on the iPad: Have you ever wished you could bring photos from Lightroom mobile into Photoshop on the iPad for additional editing and then save them back to Lightroom? Well, now you can, check out this amazing post to know how to 'Open Lightroom photos in Photoshop on the iPad' by Pattie Foxhoven (Community Manager).   Photoshop 21.2 What’s in the 21.2 update?  Improved Select Subject for portraits Auto-activation

When I first made my enterprise account for school, the cost of Creative Cloud was no covered, but they have recently changed policies and will now cover Creative Cloud. However, I am still being charged for Creative Cloud. Is there an easy fix to this through Adobe? Do I have to continue the payments because I made the account before the change?

Hello everyone,  I hope everyone is keeping safe and healthy.   JUNE 2020 release is out, to know more check out these featured posts: June 2020 Release: New features, tools and amazing new reveals in Adobe InDesign & Adobe Illustrator June 2020 Release: New features, tools and amazing new reveals in Adobe XD, Animate & Dreamweaver June 2020 Release: New features, tools, and amazing new reveals in the Digital Imaging space! June 2020 Release: New features, tools, and amazing new reveals in the Digital Video & Audio space!

Hi All,Apologies if this has already been covered, it's not something I could find any information on.Is there a way to exclude Mac products from being downloaded when performing an AUSST sync? We are in a Windows only environment and after the initial sync and an incremental sync, the repository is 214GB. If we can save on space and bandwidth usage, it would be preferable.Thanks,Gary

The June 2020 release is here with new features and services that will help everyone thrive in this new age of creativity. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Creative Cloud apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   INDESIGN - Share for Review You can now share your designs for online review, and manage feedback right within the app. Stakeholders can open the shared document in a browser to provide feedback. Share for Review streamlines and simplifies the review process for both designers and their stakeholders.     'How is Share for Review different from the ‘Integrated comment and review’ feature in InDesign CS5?' and for more FAQs check out 'InDesign Share for Review

I would like to create a subset of apps from our All apps subscription. I don't want to install the entire suite when certain groups only need a few of the apps. I created a new package with 5 apps from our All apps list but I had no access to the package. Thanks

When I assigned users I gave each user the same password since we are required to change our system passwords every 60 days. Therefore users would not forget what their Adobe account password was. However, someone changed theirs and I cannot change it back to the one that I originally assigned.  Is their a way to lock the password from being changed?

  Do you want to install a product, but the Creative Cloud desktop app prompts you to Try or Buy? Try signing out and signing back into the Creative Cloud desktop app. Learn more about how you can resolve trial and license expired errors.   For queries, feedback, and suggestions, please feel free to leave a comment below.

Seeking support teams help for the below month to month subscription (Creative Cloud single-app membership for Illustrator (month-to-month)(Monthly plan) which has been auto renewed monthly till date.Please note - The Adobe account user  has left the organization and we want to cancel the subscriptionOrder detailsOrder number: ADD036569610Ordered: May 22, 2019