Enterprise & Teams

We have 4 identical terminal servers and one is producing this error seconds after opening a PDF.  It occurs with local files and files from a file server.  The error can be minimized and the user can still work with the program.  This happens will all users both admin and non-admin.  Protected View is turned off and we're using Acrobat Standard DC 2015.  Thanks in advanced for your help.

Hi,Uninstallation of Adobe Creative Cloud Desktop is not happening silently. I am not able to find any silent parameters which can be given to the below executable:"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe"Can you please let me know if there are any silent parameters to be given to uninstall Adobe Creative Cloud Desktop application?Thanks,Sathish

Hello Community, Remote Update Manager is a good tool, but it can be great with a tweak. Please update this utility with a command switch, command line, or funciton, that will help control the minor app version for CC products (PhotoShop, Illustrator, Acrobat, etc)  I would like to deploy Remote Upgrade Manager (RUM) to desktops. Then I would like to continuously run it (like auto pilot).  However, I want to control the version that the  applications are upgrading to. for instance, I may want to upgrade Adobe PhotoShop to v21.1.1, not v21.1.2.  I prefer to test new applications versions before deploying to all users.  This is standard practice in enterprise environments.  Please update this utility with a command switch to give admins the option of controlling the minor app version.  It is a simple change to a good product that can make it great.  And save hours of efforts building extra packages.  Thanks for your help everone

Dear community!I want to convert many Power Point PPTX files into PDF filen on regular basis. Therefore I am looking for an automated solution which can start the conversion of the PPTX into PDF from the cmd line with a command. Do someone know which command shall be used to:- start the Acrobat - to select the folder and the PPTX files - to point to the destination folder where the PDF files should be stored Thank you very much for any hint and supportBestMiro

Advanced options for managing users are not available. I need to manage a large number using .csv files ( All of them are Adobe ID) and I can't do it anymore:Thanks for the assistance.

Is there a report available, where I can track the user assignments of licenses?How can I see who has made the booking on my organization account? Thx.Markus

We've recently started using Publish Online, but twice in the past two weeks the servers have gone down. How often does this happen? We are using the platform to provide important info to folks who need it at irreglar times -- this seemed like a good solution unless server access is unreliable.

Hello Community,  I would like to deploy Remote Upgrade Manager (RUM) to desktops. Then I would like to continuously run it (like auto pilot).  However, I want to control the version that the  applications are upgrading to. for instance, I may want to upgrade Adobe PhotoShop to v21.1.1, not v21.1.2. I prefer to test new applications versions before deploying to all users.  Please let me know if there a switch, command, or funciton, that will help control the app version for  (PhotoShop, Illustrator, and Acrobat, when being updated by RUM on supported Windows Operating Systems.  Thanks for your help everone 

I put in my user name and password then I get this: We're sorry.Something went wrong. We're working on the problem. Please try again later. This has been going on for two days now.

All of my lightroom photos are gone after SSO integration with AAD. They were synced to Adobe Cloud with the same enterprise email ID, so I can't even log in to that account, as they both are the same and it logs in to new account. What can I do to get the photos back?  

I have a question regarding SSO with Adobe Creative Cloud web console and user based licenseing.We have Office365 and our onprem AD is already synced with Azure AD and we use AD Azure connect.Now we want to use Azure AD to sync our users to Creative Cloud console. Currently we have a different application  that we setup a SMAL SSO for this application and our Azure AD and everything works for this app and user login with thier email and domain password.Question,Can we have more SSO setup with our Azure AD at the same time? We have not setup SMAL SSO for Adobe  and did not add any of our domains to the console.

I have tried  uploading a 3.4 GB video to my Creative Cloud for Teams so I can share it with a vendor. I tried uploading to desktop CC and although I am reading I have a 5GB limit, I am getting a message saying the file size is too big. I tried via browser and got a similar message. What is the issue???

I work in an EdTech company – GeekBrains. We create online courses for adults and children. In the directions of Design, our students often use your products. But for some, buying a license version is expensive. We would like to consider an education license for the company. Tell me, please, with whom can I discuss this issue? 

Is anyone having issues downloading updates from AdobeCC recently?   Getting Error '125' (Check your Internet\Firewall etc.) when trying to update Premier and Photoshop.  Both updates get to 7%, then the Error '125' appears.  In the case of Photoshop, although I can't update the current version, I can install an older version through the CC Desktop app, so my connection to the adobe Servers seem ok.  I'm based in Brisbane, so not sure if there are any issues with connecting to Adobe servers from here (nothing flagged with the usual "Broken Link\Service" sites for Adobe in Australia).  Have tried connecting through our Corp Lan, also tried from my personal home network (Telstra) and tethering to my Mobile Phone - same error each time

Why Acrobat pro DC Always Pop up Sign in.  User Already sign in and then among  5 - 10 minutes it appear Again    (Windows 10)

Hi, We are using CC Library for all of our school's asset needs in our school while preparing the exams.We began creating our library, I had the hopes of reaching those files from everywhere when needed. Now, we have to work from home and every single image is shooting an error for missing links, when I check  the links tab, I see that they are all pointing to a server in our school where we obviously can't reach. Did I misunderstand something? Is this not how CC Libraries work, as a "Cloud" where everything is stored on the cloud so we can reach wherever? Or did i missing some sort of "settings" that I have to turn on? Thanks for the help.  

Hi Adobe Support Community,I have a user with InDesign and Creative Cloude installed and it works just fine for me as an admin and it works for the user as well when we change UAC to "Notify me only when apps try to make changes to my computer"How ever, we do have a booking system called Selling Platform and if we change the UAC to "Notify..." the user needs to provide admin user and password every time she runs a script so that is not a solution for us. Is there any work around for the UAC problem? OS: windows 7 32-bit Many Thanks,Christoffer  

I downloaded the program yesterday, but when y try to enter a message appears saying that my trial days are over.  

Hi There, I have been working on my portfolio for over 6 months now and I made a really detailed Aobe Portfolio website. Only later did I realise that I used the subscription provided by my company to build the portfolio (Adobe ID is in the email address of my company). Is it possible to merge my portfolio onto my personal Adobe ID should I wish to at a later stage?I would like to avoid building the website from scratch and I don't see an option to move the website onto a different Adobe ID. Does anybody know how this could be done?   Thank you!

 I am trying to download a video I have made on Adobe Spark, and after its downloaded it has no sound, have you any ideas what I can do? Thank you, Zoe

Good afternoon,Is there a way to determine if existing Creative Cloud installs were packaged such that app downloads and updates can be done by non-admins?Thanks, Dusitn

Hi, we are running AEM 6.5. We have some application to application connectivity, whereby we have a on-premises Java applicaiton which is calling an API on a cloud hosted AEM 6.5 instance. We want to add in oAuth for the authentication piece, but can not find any sample in the Adobe documenation of how this can be done. We can see examples in  older versions of AEM 6.5 but the oAuth libraries in the examples seems to have been removed in the newer AEM versions. Any assistance would be greatly appreciated!

Here at my University, we have students who purchase CC on their own, in addition to three different computer labs where CC is installed. It is impossible to keep all the computers (99% Macs) running the same version of the CC software. The student's machines get updates regularly, but the lab machines do not (due to a number of factors, including using Deep Freeze to keep the machines in a frozen state).Even when going to the CC Desktop and manually updating all the apps, the versions are not the same in different computer labs. I updated a full lab last Friday, and yet today I find out that another update has occurred and that lab is now useless to the students.This is a large problem for us, seeing that you cannot open files from "version 12.0.2" on a machine running "version 12.0.1" - which I find to be beyond ridiculous.HELP !!!!

My cloud storage says it has used 20.9GB of 2GB, however there was a surplus of space just yesterday and I have not used it or synced files since. I've deleted all of my synced files and files in my archive and have 0 synced Lightroom photos. I also have an enterpise account under my university, and it doesn't give me the option to upgrade my space. The main issue I have hear is this prevents me from using the extract feature in dreamweaver. 

I keep getting this message when trying to open any of the creative cloud apps (Photoshop, Premiere, AE).   I have aksi got this message however I have access to online since I can login the creative cloud through the internet browser. We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.