Enterprise & Teams

Hi everyone! I hope someone can give me some initial pointers with this because I'm stumped. I want to share some folders over Creative Cloud cloud storage with my colleague so that they sync between our two computers. The problem is that my colleague doesn't have the option to sync files in the CC desktop app. He's on Win10 and doesn't have the little cloud icon in the top right corner. The settings menu also doesn't even mention anything about file syncing. We checked on creativecloud.adobe.com though - just like me, he has 100GB thru our Adobe for Teams plan. I myself have the option to sync from desktop (Win7 company laptop) . What can be possible reasons for why my colleague doesn't even get the option to turn it on? We can see in file explorer that at some point it had to be enabled on his Surface Laptop, because it created a "Creative Cloud Files" folder - but it's just a "normal" folder now. Thanks in advance! 

hello, i have since a few weeks some problems with my creative cloude app. I tried to reinstall it and to repair it. but it 's unfortunately still not working! i dont know what to do.. does anyone have a tip or the same problem?

Hello,In Adobe Analytics, we have the User Management (legacy) where we were able to send an email to all our users. Does this feature is available within the "new" AdminConsole? Or, does the legacy feature still works in the "old" User Mangement section? Thanks Martin Legros

HiWe are having significant issues with the Adobe Student Access. We have filled in the form, been granted access and added our students. Whilst some have had no issues, others have a range of problems logging in including: Only being offered 7 daysBeing told to clear browser caches (which doessn't work)Access Denied MessageBeing told another user is currently logged inBeing told to reset passwords (again useless)Anybody else having these issues and are there any ways round them...? It is getting incredibly frustrating. To quote one of my students, a third year coming up to his final submission:"I’m really starting to worry about this software as it just won’t login and I’ve tried clearing all my cookies, history and browsers and nothing seems to work. It’s crucial I get this to continue my work!"Many thanksMartin

Recently, my school (Del Valle High School) has signed up for the Enterprise program to get the Adobe apps for us students, but when I check to download the apps, I can't even see the apps I can download. Does anyone have any insight for me about what's happening? 

Hi all, Client has 3x Adobe Reader Pro serial numbers. We are having issues with activating one of these on a terminal server.   Is the issue that it's a terminal server?   Or is something else going on? Actual error suggests that all the serial numbers are in use.    We have deactivated one of these as suggested, but it didn't make a difference, so I suspect that maybe this warning is a false flag and the real issue is terminal server. Please advise.

Hi:   My school district (Castro Valley Unified) has a district-wide license for CS6 and my students and I would like to use it at home for our schoolwork. May we please have permission to do so? I know that your current program is for CC only, but we have a legitimately purchsed license from you, even it's old. Thank you very much.   Gary Ellis (Edited by a moderator, emails removed NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.)

I have a problem. The workgroup subscription is not canceled. I'm an administrator. You can't cancel your subscription in the interface. Money is debited. But I want to exercise my legal right to cancel my subscription. This can only be done through technical support. But it doesn't work. And it is also impossible to reach her from Russia. In Russia, the support phone has long been disabled and is not serviced. What kind of lawlessness? What should I do?

Bonjour,Combien de licence gratuite peut-on avoir avec l'offre CODIV ?Merci

Hi, I'm a public librarian taking a training course in Adobe's products through this library training organization - https://seflin.org, and they're using brainbuffet.com for the training materials, and certiport for the certification   I'm taking the course in order to be certified to train the public on Adobe products.  Could I receive access at home during the virus situation to Adobe CC through your temporary at-home access program?   My library is currently closed.  I can provide whatever verification you may need.   I can be reached at (Email removed by the moderator, NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.)   Thanks!

Hello,I am using a freshly created package from the admin console, set up for Shared Device Licensing.  Installing on Windows 10, 1909.  The package includes all apps, except XD.  When using the silent install of:start /wait setup.exe --silentit will install fine, but about 5 minutes in, it will (presumably) crash Windows Explorer.  As in, the screen goes blank, and all I see is the mouse.I'm observing sometimes that explorer comes back after the install is over, but sometimes it does not. I can add a line to my install script to start explorer.exe again, but this shouldn't happen in the first place.  If I'm trying to install it while someone is using the computer, I don't want their screen to go black for the time of the 30 minute install to take place. Wondering if anyone has any tips on how to avoid explorer.exe crashing during install?  Thank you!

Our students have district provided laptops and they are not permissioned to install software on them.  Does Adobe have a solution for students to have access during the "COVID-19 Free Access for Students". If this helps, we use Microsoft iTune to deploy applications.  Please provide us with alternatives for students to have access on their student computers.

I've 100 files with extension .FIF which is the export(File -> Export) of many templates from Adobe Output Desginer 5.5. I need to change a specific static text and a field which is present in all these templates. Is there any editor to view/edit the content of the FIF files? Is there any other way to change all these texts and fields quickly without invidually opening and changing the files in Output Designer?

Hi All, May i know where can i download the .msi software so i can add into the sccm package? Thank you 

Bonjour, je souhaite me connecter à Adobe Admin Consol afin de bénéficier de l'offre 3 moi sgratuits pour les étudiants durant le confinement mais je n'y arrive pas, vers qui puis-je tourner ?  J'ai bien un compte te un mdp mais lorsque je clique sur me connecter, un message me dit qu je n'ai pas les droits. 

https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html   As per the article listed above, Adobe has granted access to certain software because of schools getting shut down due to this outbreak. The article outlines a patch of sorts for Acrobat Pro because it will not recognize that there is in fact a valid subscription for the software. I have done all the steps listed in the article, but to no avail. Is there anything else I can do? I started the free trial for Acrobat Pro because I have a homework assignment that requires me to submit a single PDF, not multiple, and the free version of Acrobat is not capable of doing that. 

I'm trying to request the free access for our district's students to use at home during the pandemic, but our district's license doesn't use Admin Console, so I'm unable to log into it to get the required URL for the request form. We normally access the account through https://licensing.adobe.com/ instead and use a serial number.   In our normal configuration, we use CCP and the serial number from the licensing site to build packages and deploy the apps in the school buildings. Since the license is installed as part of the package and belongs to the device, the products simply work when opened, no sign in or adobe account required. Until now we've never had any configuration that required a user to sign into the apps.   If I try to sign into the https://adminconsole.adobe.com/ with the same credentials I use for the Licensing page, I get a message saying that we're not authorized.   Does something need to be done to enable admin console for such a license, or d

running sysprep with answer file in Windows 10 will not work if ACC is installed. I have to remove ACC, then sysprep, it works as expected. I'm using ACC v5.1.* One of my friend who saves unattend.xml in same folder with sysprep, he said he just run sysprep, and it works. I had him tried his method on my pc, sysprep still does not work.Has anyone experienced same error as me? Any suggestion is appreciated. 

Adobe Asset Link version 2.0 is now generally available! With this new release, you can now access multiple AEM environments from the Adobe Asset Link panel in your Creative Cloud app. You can add multiple environments or modify the properties of your active AEM environment. You can switch between environments and remove environments from within the panel. Whenever you change an AEM environment, the Adobe Asset Link panel is automatically reset to the initial Home view. Adobe Asset Link supports AEM as a Cloud Service, in addition to AEM 6.4 and AEM 6.5 with the latest service packs. Here are the key capabilities newly introduced in Adobe Asset Link: Supports multiple AEM environments. Allows users to switch between AEM environments. Supports AEM as a Cloud Service. Learn more...

To whom it may concern,   I am a student and was sent a link to use the 90 day free trial for adobe products. I have requested/submitted multiple times permission to use the products but it's not allowing me to download anything unless I have a Administrator Console URL address. Unfortunately due to the schools being closed I cannot get a hold of the Administrator from school to get a URL address. I'm already 2 weeks behind on homework and need these products ASAP. I even tried to call the customer service number. I could not understand what the representitive was saying due to his heavy accent and there's no one to email about this issue. Can anyone give me some advise? This is getting annoying. Thanks.

I deployed a Standard license to a user, but it turned out that he needed a feature only avalabile in Pro. I purchased the license and changed his license type in the Admin Console. Will this "unlock" the feature for him, or do I need to reinstall the application? 

Hi All,Last year a colleague of mine shared a map with me.Long story short, the colleague has quit the job but the folder keeps try to sync every day.I cannot find the option to delete this sync file anywhere.   

Watch the video to understand the workflow of uninstalling selected applications using cleanup.xml.     Help Link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#RemoveallorselectedproductsEnterpriseusersonly   For queries, feedback, and suggestions, please feel free to leave a comment below.

Maybe I'm not using the recommended method to deploy Acrobat in my company. I use Adobe Teams, I add my users, and I assign them a license. I do not like that they get an email to set up credentials; this is unnecessary and puts too much control in the end user's hands and takes control away from the administrator. I'd rather download a file I can put on my file server and install from there. Also, how do I make sure they only install Adobe Acrobat and not Creative Cloud? This is unneeded in our environment, and is just unnecessary bloat.  So in summary, what is the "right" way to purchase for a company such that end users don't get invited to set up credentials and such that the Acrobat installation only installs Acrobat and not unwanted bloatware? 

Our university's IT admin submitted the form to get free access to our students in order for them to complete their assignements for the semester. We got confirmation that our request was accepted, but our students still can't download the required software.   Students are logging in with the correct school email address and their account details say 'Creative Cloud Free Membership. However, when they go to download Photoshop, Dreamweaver, or Animate, they get an error saying 'Permissions may be required'. They only have access to download XD, Premeire Rush, Fresco, and Bridge.   What are we missing? How can we help our students get access?   Any help/guidance is appreciated!