Enterprise & Teams

Hello.Windows 10 Machine I am currently tasked with changing the prefrences for Acrobat.Currently when a user adds a comment to a PDF, the "author" is displayed as the username.I am asked to deploy a package / script to our enterprise that will change that to their Display Name.I found documentation that points to a few registry entries to get the desired effect, however, it is not giving me the expeted results. I have tried and tested multiple scenarios, but the short story is changing the registry entry located at Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\2015\Annots\cPrefsbAlwaysUseIndent to 1 or 0 does not uncheck or check the GUI box associated with it.That setting is supposed to toggle the box that says "Always use Log-in Name for Author name".The key is changing and sticking after reboot/logging out and back into the OS. Source for info:  https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Annots.html Any ideas?Is t

Hi Team Unable to access the adobe applications  on mac , its crashing or else its asking proxy credentails I have verified adobe updates and deleted the keychain , tried with adobe libary files deletedBut still the same issue 

Hi,   Not sure if it's by design or a bug in Remote Update Manager (RUM ). Installing Adobe apps on to a clean computer then running RUM . I've noticed after checking three times RUM will up date CCXP, AME, PPRO, DRMV, and Reader but won't update the other apps like PS until a user signs into Premiere and Photoshop. RUM logs "No new applicable Updates. Seems like all products are up-to-date."   Now run RUM again after a user has logged into the apps, it finds 13 Adobe updates.    Other info:- Adobe Shared Device Activation RUM: 2.4.0.2 On site AUSST server: 5.1.0.9 Windows 10 1909 x64 Ent   Has anyone else experienced this issue? How do you update all Adobe apps with RUM without the need to manually logging into Adode apps first? I'm trying to update everything after a computer has been re-installed with SCCM.     Thank you in advance.

Hi   Never happened before but when i try to assign a user a licens for Adobe Acrobat STD he never gets the email. But when i remove the licens he does indeed recieve a conformation. So the email address is working...partially.    I tried to remove the user completely and added him again. Same issue. Any help would be appreciated. What to do  ?    Thx  

Hi,I want to subscribe for a VIP product, with license for 10+ users, how much would that cost? ta 

Hello, We're looking at AEM DAM and how it integrates with CC apps via Asset link.  I haven't come across any mention of integration with Premiere.  Is there any integration or is any planned? Thanks for your help!

HelloIs it possible to enable SAML settings on Enterprise Trial account.If not which plan does have the option to enable SAML settings.

Could you tell me if there is any difference in the functionality of Creative Cloud in an ETLA agreement and VIP Enterprise.

I'm using an Adobe team plan in China, but is it possible for me to use my apps, such as XD and PS in English? It will make my life easier to communicate with the global team in other countries.

We have been offering our College students the free temporary access to Adobe products that has been organised by Adobe but have had several queries raised with our own IT department around Lightroom. Our Students can successfully log in and download the applications that are available but after installing Lightroom in particular they are prompted to log in again with a message that 'Access Denied' You do not have access to this service.This seems to be the only application students are having an issue with.  After searching around I have found this Your temporary license enables access to recent versions of Adobe Creative Cloud desktop apps such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign and more. By default, you can download the latest version of the apps, however you may install a previous version as well.These licenses do not include mobile apps, Creative Cloud Libraries, Creative Cloud Assets, Lightroom Photos, or shared files and work

Dear Sir,   for the Covid19 restriction I could not validate my admin VIP. It expired the 16 of april. How can i ask for extend it for another month? from the 4th of May the officie will open again and we will be able to adtivate the profile and the licence. I don't find a mail address to write for askind it. Thanks

Since the majority of schools across the US are closed, will the subscription end date of May 31st be extended? My school goes until June 25th and I am sure many other schools go later than May 31 as well.

HiMy desktop CC app keeps crashing meaning I cannpt download the new apps. This has been going on for several weeks, no amount of un-installing and reinstalling helps. I tried a session yesterday with Adobe controlling my machine but they were trying to get into the root directory which I didn't like as we have admin passwords on our macs due to security for our clients. Is there a place to download the new apps directly, I mean fully packaged files. Some links people have suggested are just an icon which then links to the CC desktop app, which then crashes as mentioned above. We use adobe for teams. There is an article suggesting to download adobe packager, but following the link doesn't take me to adobe packager, plus the advice is NOT to install adobe packager on a mac running any adobe apps! So more barriers. Any help would be great thanks 

All Adobe app (Creative Cloud, Photoshop, Premiere, and etc) will not allow me to login in on any mobile iOS devices. On Mac OS, Windows, and even the browser on my mobile devices will allow me to login via Enterprise. I have tried multiple apps on my iPad Pro 12.9 and iPhone XR but the same result. Usually there's an option on windows to click the enterprise sign on then it will take me to my districts portal to sign in from there or I just enter my email then it takes me in from there. On iOS this doesn't happen instead I get stuck at this screen (Screenshot in post) with no progress no matter what I do. And the only option is adobe sign in then to input my email nothing else. Also I know my login is correct because I went to the browser to login into CC and it worked.I have uninstalled/reinstalled all the adobe apps multiple times along with make sure they have the lastest update. Signed out on other devices just to be sure but no success. Anything else I can do?

Publish online is not working for our adobe campus access during Covid. Adobe provides free student acces while a campus is closed because of covid. Our IT department of the campus arranged this for our students with adobe. They can use the apps now, but there is an error for publish online, it sais, this service is not available for your organisation right now. Does anyone know how to solve this?

Hi,   we've been trying to install a photoshop zxp with ExManCMD and we're recieving this error: Failed to install, status = -160!   Is there documentation availble somewhere so I can debug this? Cheers, Dan.

Just wondering if our subscription gives us access to ipad app as well.   Thanks, Todd

NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the email mentioned here.

This happens on several different accounts on this one computer. Client itself does not populate with apps so I have no way to install. I have used the cleaner tool 4 times. Still have issues. Any thoughts? 

I have a computer I work on that I have install permissions but when I use those permissions I don't have Web Access. how do I get dreamweaver installed if I can not run a browser but when I am a regular user I get this is security settings getting in the way... soAdmin account = No web    user account = no permissions what is the fix. 

Hi, I am wondering if there is a HTML based (or non Flash)  Reader Extensions page instead of the Flash based interface.  We will be no longer supported Flash in the browser and need another way to use this service with a non-flash based interface. http://servername:8080/ReaderExtensions/Welcome  

Hello,I don't know why the last update to 2020 version, dont uninstall the 2019 version. Can i uninstall manualy the 2019 or not ? Tks for your help.Greg from France (sorry for my english)

Trying to update to version 2020 without having to uninstall 2019 first.  I push the new version via managed package and it almost finishes then starts reverting all products back to 2019.  Anyone seen this before?

I am having trouble accessing the COVID EDU access for my school. I was notified by my school to login utilizing my school email for access on April 1st, but I am not able to have access to the free creative cloud at the moment. I beleive the problem is that when I login with my school email, it is designated as a "personal account" instead of a "company or school account." Currently, I am only seeing the free trial version of Creative Cloud and not the full version. How do I go about fixing this? 

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