Enterprise & Teams

Hello, I'd like to set up automatic updates for Acrobat 2017 without any user prompt. I've already set the following values according to this document:   Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Products\{291AA914-A987-4CE9-BD63-0E0A92D435E5}] "Mode"=dword:00000003 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Legacy\Acrobat\{AC76BA86-1033-FFFF-7760-0E1108756300}] "Mode"=dword:00000003 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM] "iCheck"=dword:00000003    But they don't seem to have any effect, as there is still a user popup promting to install a new update. How can I make these updates automatic? 

Hallo,   an einem Unternehmens-PC besteht das Problem, dass ich nach jedem Neustart des PCs an der Adobe Creative Cloud abgemeldet bin und zunächst E-Mail-Adresse und Passwort der Adobe-ID eingeben muss. Erst dann ist der Zugriff auf die Anwendungen möglich.   Ich habe dazu verschiedene Hilfestellungen im Internet durchgelesen. Keiner der Tipps hat mir weitergeholfen. Liegt es möglicherweise am Proxy?   Vielen Dank!

Hello Community!   I've been looking through documentation to find the proper way to propogate Named licensing to work with Citrix Machine Creation Services (MCS).     Ive looked here: https://helpx.adobe.com/enterprise/package/help/deploying-acrobat.html and here: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/citrix.html#named-user-licensing and can't seem to get the syntax right to install Adobe on the "master" server which allow my slave servers to properly run each users license when they're using XenApp Desktop sessions.    The setup.exe that's in the installer package doesn't seem to like "Setup.exe /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1" command line settings.  I'm sure I'm conflating things so maybe someone can point me in the right direction?        

My son is trying to complete his graphic design class online during SIP. When I asked his teacher if the school was setup so that my son could access Creative Cloud via Adobe's generous program to give students access during the pandemic, he said no. That as a private school, they were excluded from the offer. Is this true?

My college (Fort Hays State University) has provided enterprise accounts for students and faculty to use since classes have been moved online. However, when I try to use Adobe Acrobat DC, it states that I will be starting a seven-day free trial and will have to pay for the service after that seven day period. Is this not a service offered through the enterprise account or am I doing something else wrong? From all I've seen, this product should be included so I am unsure why I am getting this message.

I am trying to access the admin console in order to assign my student with the free account that Adobe is offering during this time. However, when I signed in it says I do not have access to admin console. I am the IT director/Computer teacher at our school. I called in to adobe and Kapil could not help me as apparetnly no one can help when it comes to the admin console issue. He suggested I submit my questions here for all the world to see, which does not make me happy. I do not know why Adobe does not have some sort of email option or place to call when needing to ask questions which seem fairly easy for a professional company such as Adobe. However, lessons were due today and I am still unable to access the accounts to asign to my stuents. Please help!

Hello, My classes went online and I want to show off. I have some fun honors students redistributed in Portugal and NYC who would like to edit with me in Premiere.  The school has a Covid EDU access for students but they have to pay $35 a month to access Teams and annual seems the only choice. Can we all just try it for a month? My account seems to provide it for free... but I am the Prof and I want some joy to come to the school and the students. If we can't get Teams access free for 3 studetns for a month... can we get it for one month... and not have to pay too much for a year just to give it a try in an independant way? Adam Z Ph.D. Bioart  

Hi, is there perhaps somethign wrong with CC? I cant seem to do anything on there. It hangs all the time and I cant reinstall it. I want to uninstall it, but then i have to uninstall all my apps and I'm worried it wont work again. Please help.  

With this new self-service feature in the Adobe Admin Console, enterprise customers have the ability to:   Seamlessly migrate from SHA-1 to SHA-256 certificates without the need to create a new directory. (SHA-1 and SHA-2 are certificate models responsible for the security of your directory's authentication profiles. As SHA-2 offers better security than the older SHA-1 certificates, Adobe recommends migrating all federated directories to SHA-2 certificates to align with industry standard.) Migrate to another identity provider, such as Azure, Google, or a generic E-SAML provider, utilizing this no-downtime, testable solution.   To learn more, view Migrate to new authentication provider and Common questions: Migrate directory to new authentication provider.

Hi everyone! I hope someone can give me some initial pointers with this because I'm stumped. I want to share some folders over Creative Cloud cloud storage with my colleague so that they sync between our two computers. The problem is that my colleague doesn't have the option to sync files in the CC desktop app. He's on Win10 and doesn't have the little cloud icon in the top right corner. The settings menu also doesn't even mention anything about file syncing. We checked on creativecloud.adobe.com though - just like me, he has 100GB thru our Adobe for Teams plan. I myself have the option to sync from desktop (Win7 company laptop) . What can be possible reasons for why my colleague doesn't even get the option to turn it on? We can see in file explorer that at some point it had to be enabled on his Surface Laptop, because it created a "Creative Cloud Files" folder - but it's just a "normal" folder now. Thanks in advance! 

hello, i have since a few weeks some problems with my creative cloude app. I tried to reinstall it and to repair it. but it 's unfortunately still not working! i dont know what to do.. does anyone have a tip or the same problem?

Hello,In Adobe Analytics, we have the User Management (legacy) where we were able to send an email to all our users. Does this feature is available within the "new" AdminConsole? Or, does the legacy feature still works in the "old" User Mangement section? Thanks Martin Legros

HiWe are having significant issues with the Adobe Student Access. We have filled in the form, been granted access and added our students. Whilst some have had no issues, others have a range of problems logging in including: Only being offered 7 daysBeing told to clear browser caches (which doessn't work)Access Denied MessageBeing told another user is currently logged inBeing told to reset passwords (again useless)Anybody else having these issues and are there any ways round them...? It is getting incredibly frustrating. To quote one of my students, a third year coming up to his final submission:"I’m really starting to worry about this software as it just won’t login and I’ve tried clearing all my cookies, history and browsers and nothing seems to work. It’s crucial I get this to continue my work!"Many thanksMartin

Recently, my school (Del Valle High School) has signed up for the Enterprise program to get the Adobe apps for us students, but when I check to download the apps, I can't even see the apps I can download. Does anyone have any insight for me about what's happening? 

Hi all, Client has 3x Adobe Reader Pro serial numbers. We are having issues with activating one of these on a terminal server.   Is the issue that it's a terminal server?   Or is something else going on? Actual error suggests that all the serial numbers are in use.    We have deactivated one of these as suggested, but it didn't make a difference, so I suspect that maybe this warning is a false flag and the real issue is terminal server. Please advise.

Hi:   My school district (Castro Valley Unified) has a district-wide license for CS6 and my students and I would like to use it at home for our schoolwork. May we please have permission to do so? I know that your current program is for CC only, but we have a legitimately purchsed license from you, even it's old. Thank you very much.   Gary Ellis (Edited by a moderator, emails removed NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.)

I have a problem. The workgroup subscription is not canceled. I'm an administrator. You can't cancel your subscription in the interface. Money is debited. But I want to exercise my legal right to cancel my subscription. This can only be done through technical support. But it doesn't work. And it is also impossible to reach her from Russia. In Russia, the support phone has long been disabled and is not serviced. What kind of lawlessness? What should I do?

Bonjour,Combien de licence gratuite peut-on avoir avec l'offre CODIV ?Merci

Hi, I'm a public librarian taking a training course in Adobe's products through this library training organization - https://seflin.org, and they're using brainbuffet.com for the training materials, and certiport for the certification   I'm taking the course in order to be certified to train the public on Adobe products.  Could I receive access at home during the virus situation to Adobe CC through your temporary at-home access program?   My library is currently closed.  I can provide whatever verification you may need.   I can be reached at (Email removed by the moderator, NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.)   Thanks!

Hello,I am using a freshly created package from the admin console, set up for Shared Device Licensing.  Installing on Windows 10, 1909.  The package includes all apps, except XD.  When using the silent install of:start /wait setup.exe --silentit will install fine, but about 5 minutes in, it will (presumably) crash Windows Explorer.  As in, the screen goes blank, and all I see is the mouse.I'm observing sometimes that explorer comes back after the install is over, but sometimes it does not. I can add a line to my install script to start explorer.exe again, but this shouldn't happen in the first place.  If I'm trying to install it while someone is using the computer, I don't want their screen to go black for the time of the 30 minute install to take place. Wondering if anyone has any tips on how to avoid explorer.exe crashing during install?  Thank you!

Our students have district provided laptops and they are not permissioned to install software on them.  Does Adobe have a solution for students to have access during the "COVID-19 Free Access for Students". If this helps, we use Microsoft iTune to deploy applications.  Please provide us with alternatives for students to have access on their student computers.

I've 100 files with extension .FIF which is the export(File -> Export) of many templates from Adobe Output Desginer 5.5. I need to change a specific static text and a field which is present in all these templates. Is there any editor to view/edit the content of the FIF files? Is there any other way to change all these texts and fields quickly without invidually opening and changing the files in Output Designer?

Hi All, May i know where can i download the .msi software so i can add into the sccm package? Thank you 

Bonjour, je souhaite me connecter à Adobe Admin Consol afin de bénéficier de l'offre 3 moi sgratuits pour les étudiants durant le confinement mais je n'y arrive pas, vers qui puis-je tourner ?  J'ai bien un compte te un mdp mais lorsque je clique sur me connecter, un message me dit qu je n'ai pas les droits. 

https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html   As per the article listed above, Adobe has granted access to certain software because of schools getting shut down due to this outbreak. The article outlines a patch of sorts for Acrobat Pro because it will not recognize that there is in fact a valid subscription for the software. I have done all the steps listed in the article, but to no avail. Is there anything else I can do? I started the free trial for Acrobat Pro because I have a homework assignment that requires me to submit a single PDF, not multiple, and the free version of Acrobat is not capable of doing that.