Enterprise & Teams

I'm trying to request the free access for our district's students to use at home during the pandemic, but our district's license doesn't use Admin Console, so I'm unable to log into it to get the required URL for the request form. We normally access the account through https://licensing.adobe.com/ instead and use a serial number.   In our normal configuration, we use CCP and the serial number from the licensing site to build packages and deploy the apps in the school buildings. Since the license is installed as part of the package and belongs to the device, the products simply work when opened, no sign in or adobe account required. Until now we've never had any configuration that required a user to sign into the apps.   If I try to sign into the https://adminconsole.adobe.com/ with the same credentials I use for the Licensing page, I get a message saying that we're not authorized.   Does something need to be done to enable admin console for such a license, or d

running sysprep with answer file in Windows 10 will not work if ACC is installed. I have to remove ACC, then sysprep, it works as expected. I'm using ACC v5.1.* One of my friend who saves unattend.xml in same folder with sysprep, he said he just run sysprep, and it works. I had him tried his method on my pc, sysprep still does not work.Has anyone experienced same error as me? Any suggestion is appreciated. 

Adobe Asset Link version 2.0 is now generally available! With this new release, you can now access multiple AEM environments from the Adobe Asset Link panel in your Creative Cloud app. You can add multiple environments or modify the properties of your active AEM environment. You can switch between environments and remove environments from within the panel. Whenever you change an AEM environment, the Adobe Asset Link panel is automatically reset to the initial Home view. Adobe Asset Link supports AEM as a Cloud Service, in addition to AEM 6.4 and AEM 6.5 with the latest service packs. Here are the key capabilities newly introduced in Adobe Asset Link: Supports multiple AEM environments. Allows users to switch between AEM environments. Supports AEM as a Cloud Service. Learn more...

To whom it may concern,   I am a student and was sent a link to use the 90 day free trial for adobe products. I have requested/submitted multiple times permission to use the products but it's not allowing me to download anything unless I have a Administrator Console URL address. Unfortunately due to the schools being closed I cannot get a hold of the Administrator from school to get a URL address. I'm already 2 weeks behind on homework and need these products ASAP. I even tried to call the customer service number. I could not understand what the representitive was saying due to his heavy accent and there's no one to email about this issue. Can anyone give me some advise? This is getting annoying. Thanks.

I deployed a Standard license to a user, but it turned out that he needed a feature only avalabile in Pro. I purchased the license and changed his license type in the Admin Console. Will this "unlock" the feature for him, or do I need to reinstall the application? 

Hi All,Last year a colleague of mine shared a map with me.Long story short, the colleague has quit the job but the folder keeps try to sync every day.I cannot find the option to delete this sync file anywhere.   

Watch the video to understand the workflow of uninstalling selected applications using cleanup.xml.     Help Link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#RemoveallorselectedproductsEnterpriseusersonly   For queries, feedback, and suggestions, please feel free to leave a comment below.

Maybe I'm not using the recommended method to deploy Acrobat in my company. I use Adobe Teams, I add my users, and I assign them a license. I do not like that they get an email to set up credentials; this is unnecessary and puts too much control in the end user's hands and takes control away from the administrator. I'd rather download a file I can put on my file server and install from there. Also, how do I make sure they only install Adobe Acrobat and not Creative Cloud? This is unneeded in our environment, and is just unnecessary bloat.  So in summary, what is the "right" way to purchase for a company such that end users don't get invited to set up credentials and such that the Acrobat installation only installs Acrobat and not unwanted bloatware? 

Our university's IT admin submitted the form to get free access to our students in order for them to complete their assignements for the semester. We got confirmation that our request was accepted, but our students still can't download the required software.   Students are logging in with the correct school email address and their account details say 'Creative Cloud Free Membership. However, when they go to download Photoshop, Dreamweaver, or Animate, they get an error saying 'Permissions may be required'. They only have access to download XD, Premeire Rush, Fresco, and Bridge.   What are we missing? How can we help our students get access?   Any help/guidance is appreciated!

Hi Team we are looking at purchasing a teacher creative cloud pack, does anyone know how many systems we can use it on. Work and home laptop is what we are looking for? 

Hi everyone,I have a student who is logging in with his school account and his screen only shows 3 apps available for download. He needs Photoshop and it's not letting him get it for free. He's getting a Try or Buy option. Anyone else have this problem?

is there a wishlist, ideas board, feature request system for enhancements of the admin console?We customers need more functionallity. How can I request? Who will confirm the development? 

I'm from Russia! I want to cancel my subscription. This cannot be done via the interface. But the support service is also unavailable! I have the right to cancel my subscription at any time. Stop charging me money.

Dear Adobe Team, I have never agreed to the renewal of the subscription or payment submitted. Why did you immediately withdraw the balance from my credit card? Please review my payment, how do I cancel it?thank you

Some help please. For the first time in my 20 years of teaching I have been given the opportunity to have input on the computers that will be purchased for my lab. This is not within my expertise at all. Currently we use Macbook Pros. So that is my comfort level of course. At the time the lab that I have was purchased (2011) Mac was the "way to go" plus we were a one to one iPads for our students. Now we are one to one Chromebooks.Quite obviously my lab is out dated and slow and will not function well with the live in app testing through Certiport and forget using Premiere Pro at all.Our course offerings are driven by industry in our area and student interest. We have a larger population of students interested in audio and video so our new lab needs to support the use of Premiere Pro ect.1) If I make recommendation for system requirements based on the system requirements for Premier Pro will those system requirements be enough to support all the Adobe Products as well as the live in ap

K-12 enviroment, we currently still use device licensing, which has worked well for 2 years and plan to move to the shared device and user licensing for the fall.  However, I'm attemtping to setup art and photography students in our k-12 enivorment to be able to use the 2 months free license. I believe I'm just going to upload the bulk users to a students group via csv.  From testing this out it seems to work fine, though it takes a few steps to create the account for the students. My question is will these licences effect my available licences I currently have remaining. I'm weary of using federated ID or enterprise ID because it seems like it would effect our current license and activated devices. Any guidance would be great. Thanks

I have several students who were given temp access saying that Photoshop is giving them notices that their 7-day trial is up. Any idea what might be going on? 

Hello ,My schools Tech Dept filled out the form to request access for my students now stuck at home, however, they have not heard back. I am sure Adobe is overwhelmed but it has been 5 days since requesting? Should they re-send the request? 

Hello,   I post here because my question is about the same subject. My school has been approved too, I work as an IT so I had no Adobe ID. To test the functionnality, I created one, with my mail address from the school and I only have access to evaluation versions. If I understand weel, I need to add users so I tried to add me to start and the admin console tells me that this address is an adobe ID and that it is recommended to add enterprise ID or federated ID.   I really don't know what is these and We already had 14 on 14 nominative licences used so I don't want to mess with that.   I also saw that we can add domains. Can I add the domain of my school so that users (and maybe me as an admin) won't have anything to do except creating or logging with their adobeID created with the same domain ?   Anyway, thanx for the help.

Hi there- I have just setup and logged in with my staff account, but have been unable to access the Adobe PDF edit from home and other facilities. I am asked to go on a free trial. I appear to be logged in through a personal account not Adobe Creative Cloud for enterprise account. Is there a way this can be changed for me to access the Adobe services? Thank you

Hello, I have another quick question, I recived approval from Adobe to add my student's emails as users. Once students emails have been added to my users, can I share the guidelines to download the software or do I still need to wait for further approval from Adobe?  I appreciate all of your hard work and help with this!

Hey Adobe Family,    I am writing as a completely new user and that my College based here in Scotland however i have set up the account as my student email but i am still a "blue" account and not the "orange" type.  When i look at my plans i have no plans to select and fix yet I was told by my College that Adobe and West College Scotland has a deal in place. My Student email ends in " @7120071.wcs.ac.uk " I do not know if this would make it an issue but i would like someone to perhaps be able to fix this issue for me as i am not really savvy with your website. I will repeat this again i have no plans in my account so i cannot change or add anything as i have looked at the changing account steps.    Any help would be great.    Andrew 

Hi ,   I'm a 3rd year student at The University of Exeter in England, I am hoping to get access to the creative cloud which has been made available, but have hit some issues. With Covid shutting down my University completely, its not possible for me to reach any IT staff who could fill out the form for me.   Is there anyway to get around this? I can obviously provide evidence that I am a university student etc...I feel stuck as I need this to complete my dissertation which is due next month.   Thanks for your help

Looking for info about the Free Adobe cloud for students during this crazy time... my students will be stuck at home until April 27. They did not go home with school computers, ipads or laptops. Does anyone know if the free adobe cloud app they are offering until May 31 work on students personal computers at home so they can continue working on projects? 

Is it ok to apply for the at home license if the school is yet to close?I think it would be much better to have something in place in case something eventuates, rather than trying to get it sorted after something happens. Sincerely, Luke Digance