Enterprise & Teams

Our small private school has purchased device licensing for a certain number of machines. Can our students access the free CC (during the 2 months) on their home computers to complete course work in Graphic Design? They don't have individual Adobe IDs. Does anyone else have this issue? We haven't initiated the request until we figure out all of the possible issues we may face. We don't want the high schoolers being asked for credit card info or anything. Please advise.  

First, my thanks to Adobe for offering a free at-home license upgrade for Creative Cloud, this will prove to be a semester saver for our students. As one of the instructors who will be answering questions about this change, I would appreciate it if you could load me up with answers in advance. My questions: Once the request is approved (the IT folks at my institution made the request on March 14), what do the students have to do to enable the new at-home capability? I read in the helpful FAQ that they might have to sign out and sign back in to get their system to recognize the license change. Would they do that from within the Creative Cloud app? Can the sign out/sign in also be done from within, say, Photoshop (they're running CC 2019 on Macs)? The students have already left campus and won't be able to return. Will their Mac be able to recognize the license change over the Internet, wherever they are? (As opposed to them having to be on the campus network at the time the lic

Good afternoon,   Can't seem to find a good answer for this anywhere. I work at a university and we are trying to utilize the creative cloud access provided during the COVID-19 home isolation. I have a user who has an adobe account on their work PC that is a personal account. She is using the same email address with the Enterprise or Federated ID sign-in. It goes through all the steps, including takes her to our university's single sign-on page. But when sign in is complete, it says personal account and she has an option to start a trial for acrobat.    We've tried signing in and out with a different ID and have deleted the local omb.db file in her OOBE folder. Any other suggestions?

Hello,  I am currently paying for my own subscription to all adobe programs for $21 a month, and I am unsure how to switch to the free student subscription until may because of COVID-19. Does anybody know how to switch to this? Thank you

Releasing CC for students is fantastic, but you guys don't see the massive hurdle of asking for our IT admins to manage the rollout.   They are absolutely overwhelemed with tech support, getting hardware to staff and students, managing distance learning, etc. My request for CC licenses will not be granted this year.   Can you make this easier for us? There has to be a way for the kids to prove they're students without the run around, or their IT admin. If the accounts are temporary anyway, what's the difference?   Please eliminate the IT hurdle.   Steve - NJ    

Hello, I am a student and I've been given access by my university to Adobe apps due to the COVID situation. I was able to download and install Photoshop but when I try to launch it, it asks me to either start the 7-day trial or buy the app. It's like this since yesterday, I've tried signing out and signing back in, but I still can't access it. Is there any solution to this?

I am a teacher at a middle school. Our students have closed email account which only allow them to receive emails from users within out organization. Our District IT admin has set up the Adobe console which should allow access with the temporary licenses. My students are are unable to get past the "Additional account details required" screen which says "This account is missing some important information. Please check your inbox for an email we just sent you; it contains instructions for how to complete your account. Oncen you're done you can log into your account." Any help or tips on how to solve this problem would be greatly appreciated.

My university was able to get access to adobe's distance learning resources, but the problem is that I created my adobe account a few months ago using my university email (ajm461@rutgers.edu) and I chose to label it a "personal" account instead of a "company" account because I didn't know that's what it consituted as at the time. It wouldn't let me access the free resources I need for pending online distance learning assignments for my design class, so I tried to delete that account and recreate it with the same email and label it correctly as a "company" account so I could properly access what I need to access but after deleting it, when I went to go create another one with that same email address, it said that I still had an account under that email. So then, I tried logging back into that account, but each time I try, it tells me it doesn't exist????? So it doesn't exist when I try to log in but it also won't let me use it again? And now I'm stuck and I just waited two hours for tec

I have been trying to create packages with CCP for the past 3 days and it has consistently failed at downloading Adobe Application Manager. Did all the necessary, e.g. purge cache, etc but to no avail.Any help???

So these COVID-19 temporary student licenses will not include Adobe Spark?  It would be helpful if you can include a list of the online services not included with these licenses.  Thanks!

Hi, how many students can you add to one SHARED DEVICE license in the Admin panel?

I'm having an issue with package deployment for per user licensing. I reached out to adobe chat support, and got the complete runaround. First told that you can't deploy packages with per user, despite your actual website giving instructions on how to do so. Explain the issue, he doesn't get it. Beats around the bush, fails to understand, then gives me a completely irrelevant answer.  Only to have said help support person "Pankaj" end the conversation.  I'm now going to sit on the phone for god knows how long to try and talk to someone from the support staff that actually knows what he is talking about with how packages are built and deployed.   The raw amount of money we put out each year on our Creative All Apps teams licensing is absurd to have support fail to help, and then END the conversation with me.     [Moved from Community Help (which is about the forums) to a better forum... Mod] [Questions about "packaging" programs go in Enterprise & Teams][To

I am trying to log in to my work adobe account but it states I am logged in somewhere else. I have gone through all of my browsers and cleared history/cookies but nothing is working. How can this be resolved? Please note, the account I want to get into isn't the account I am posting from, it is my work account.

We're trying to deploy a few of our unused licenses to students at home since they can't come to school.  I've already decided to just add their egress IP's for now since that is way easier than changing over the licensing.  I have packages from the fall that work on our school computers but need to create some for different OS's.  Logged onto the admin console now though there is no menu for packages any more for our creative cloud shared device licenses.  Please help.

Hi, I need to close my team's Adobe account, and I can't get Adobe support on the phone. I accidentally entered billing information for a new company on my old company's teams account, and I want to make sure the new company is not charged for a bill owed by the old company. Can you please reach out to me over email and close my teams account? I'd still like to keep my individual account active. Thanks,Paul

EDIT: Just realized this is in the wrong forum, but don't see an option to move it. My apologies! I've been trying to get ahold of support but <insert whining and complaining here> no one appears to be available. We just opened a Teams account that includes a couple of All Apps licenses. We have an old individual account for an employee who no longer works here; she has several Spark projects that we'd like to migrate to Teams. When her files are downloaded locally, they save as a jpeg with none of the source files. In speaking with the sales person while setting up our Teams account, he said that if we uploaded the jpegs to Teams, the source files would be there. I found this hard to believe, so he transferred me to a tech ... except no one answered the transfer, I was on hold for an hour, and then was disconnected by their phone system. Chat has also proved to be zero help, as no agent seems to be available to answer my question. Does anyone have experience with

Just astonished how unintuitive adobe admin console is when it comes to removing unneeded licences!I see everywhere option to add licences, but no one to remove one.Cannot see if my licences are under 1year contract or not.Please advice how to check status of licences and remove unneeded ones as latest post with this subject is no help:Re: Removing licenses from Creative Cloud team account?

On March 24, 2020 Adibe released a security update for Creative Cloud Desktop Application | APSB20-11A (https://helpx.adobe.com/security/products/creative-cloud/apsb20-11.html) If your create a new package in the Admin Console now you still get the old Creative Cloud Client 5.0.0.354 (ACC), 3 days after the release of 5.1.I don't want to make an extra deployment with the new Creative Cloud Client after the initiale deployment of  for example Acrobat Pro + old ACC. Makes no sense.Please update der ACC in the package creation @ admin console.

Hi.   I work for the University of Brighton and everyone has taken their computers home to able to work still. Our Adobe Creative Cloud license is flaging up now as the computers are off  campus so we have added peoples account to the Home version.    I have uninstalled the Adobe Apps, ran the Creative Cloud Uninstaller Tool also ran CClaner to remove registry then restarted the machine. Then gone to the Adobe Website and signed in with my work details to install direct from Adobe. When we open Adobe Acrobat we get the same message.   Does anyone know what license file it keeps linking too and where it is that needs deleting? If i install on a computer that has never had Adobe then it works fine so it has to be a license file some where still linking to the University site license and then flags it up.        

My organization has Adobe CC for Teams and we may not be getting approval to renew this License we will be required to move to a contract Enterprise version of Adobe.  I want to understand a couple of things when the subscription expires.- Can we still access what we have in storage?- I wasn't clear on the answer do we have access to the software? If so for how long after it expires. (What all do we continue to have access to Files? Software?)- Are we able to get additional time to move the files in the cloud? 

My students all got free subscriptions to the creative cloud apps from our University. It is part of an Educational Account. Once Adobe approved us to let our students have access during this Covid-19 Pandemic, I created a video for them to show them how to get logged in. This worked, they all have access.  However, my goal was to have them go to Lightroom.adobe.com and create an album that they would share with me, as a way for me to get their work but to also share with the other student. When they tried to do this, they all log in using the same log in credentials form their student log ins, but then nothing happens. They cannot get access to any option there. Either everything is grayed out, or the get a spinning wheel timer that never stops.  I was told that it might be because their accounts are not "Premium User" accounts but I have not verified that. Is this true, or is there something I'm missing? I'd really prefer this to be t

Hi I basically have the same question. My organization has Adobe CC for Teams and we may not be getting approval to renew this License we will be required to move to a contract Enterprise version of Adobe.    I want to understand a couple of things when the subscription expires.- Can we still access what we have in storage?- I wasn't clear on the answer do we have access to the software? If so for how long after it expires. (What all do we continue to have access to Files? Software?) - Are we able to get additional time to move the files in the cloud? 

Hello Support, I need to deploy this patch via sccm. Can you please provide me with a direct down load link to the security patch. Also, can you provide me with the best install method for deployment of this security update? As, I would like to follow best practices. Additional updated information that you may have for fast deployment of this security flaw and update. Please provide any information needed!  

Adobe released a security update when v5.1 of the Desktop App was released over a day ago.  As of right now the Admin Console is packaging the prior release.  I spent over an HOUR trying to get a support case opened so this issue could be corrected and got nowhere with 3 different Adobe employees.  Someone has failed to follow the process for releasing new versions and has failed to publish to the Admin Console.  I do NOT need th version you downoad as it is completely useless for an Enterprise as it lacks the ability to use the --silent argument to deployed.  The Admin Console is great tool, but only if processes are followed. https://helpx.adobe.com/security/products/creative-cloud/apsb20-11.html

When I try to sign into my school's enterprise account on my iPad, I have to sign into two different sections, then the app says "signing in," but never does. I am a teacher, not the IT Admin.  The Adobe apps work on my computer but not on my school iPad.  Our IT team said the Adobe apps should work on my school iPad with our enterprise account and told me to contact Adobe to resolve the issue because they are busy rolling out our online distance learning program.  I like working on the Ipad better than the desktop because of the apple pen, can someone help?