Enterprise & Teams

My company has a CC for Teams subscription with several assigned licenses for Acrobat Pro DC and InDesign, as well as 3 unassigned licenses for InDesign.  My manager now wants a couple of us to have licenses for Illustrator, but on the Manage Teams page under the Add License drop down, there is no option for Illustrator (or Photoshop or other apps besides those we have already and Stock).  I contacted Customer Support to see if we could trade out an InDesign license for an Illustrator license.  The tech said yes, this was possible.  He was able to cancel one of the vacant InDesign licenses and then had me go to the business page on the website to buy Illustrator, which I did.  My understanding from the tech is that the Illustrator license would appear in our CC for Teams account after payment cleared (within 24 hours), and I would be able to assign it just like the other licenses.  It's been several days, and Illustrator has yet to appear.   Does

Is it possible to silently deploy updates for particular applications such as Lightroom Classic?I have just packaged Lightroom from the Creative Cloud Packager and installed it. There is already an update that is prompting so Id prefer to deploy this along side with the application to my users

Hi!I have a question/problem - i bought license Animate CC and recieve it in managed group, but i can't assign this license to user.This has been going on for the 2nd weekHow to resolve this problem?thx

Hi,I'm having the exact same problem as this guy: Remove AAMEE Utility download? I've just installed 3.1 and would like to remove it in order to install 2.1The download link on the below page is dead, and I can't find the tool anywhere else.Software management and deployment - Enterprise IT Tools for Adobe Creative Suite | Adobe Labs Is there a functioning link somewhere?Kind Regards,Frida Jansson

When I try to create a package through Adobe Creative Cloud Packager, all of my packages stall at either 80% or 81% at the Building... stage. Even if I leave them running for a day or 2 they still will sit at 81%. This has just started happening after installing the most recent version of CCPLauncher (v1.4). Is there some troubleshooting methods that I can try to make my packages complete?

i have several RDS session hosts that i am running Adobe Acrobat DC on and i want to also put Acrobat Reader on it.  i will manager rights to the software via AppLocker.  i have acrobat running fine and everyone is working on it. i installed Reader on one of the session hosts and it is failing to work properly.  i always get access denied when a user tries to open anything using reader.  or it gives errors in the Preview mode from file explorer now on that server. is there a trick to getting these 2 items to work in an enterprise environment on the same servers?  i do not want people to have to create an adobe account to make this work.

Hi there,We have installed Acrobat Reader DC v. 2017 2017.012.20093 on WIn2k8 R2 servers. Many users who are connecting the server with remote desktop/Citrix Xenapp get the 103:103 error when launching Acrobat Reader. All the internet is talking about blanking the "Enable Protected Mode at startup" setting in the 'Security (Enhanced)' panel. The fact is that when doing that, it's not possible to launch Acrobat Reader anymore. The same happens with newest DC version.Any idea about that?Many thanks!

I have 2 Adobe accounts, with 4 seats (Macs) running the Creative Cloud App. 2 Machines with one Creative Cloud app work great and are all synced up. The other login account has had significant trouble with getting stuck and the dreaded spinning blue wheel with no Sync Status in the black bar below it. Been spinning for days. This is the third time I have rebuilt all of the local files on that machine. It syncs for a couple of days but then just hangs up for days. I need Adobe to fix this. I have had no luck up to this point and I am tired of deleting OOBE files. I need someone who knows what they are doing to fix this and not lose all my files again.

Good afternoon, i would like to understand one thing as in our small company we are thinking to upgrade our older products to CC... but i cannot understand one important thing. We are a two-men team using LIGHTROOM and PHOTOSHOP. We both have old standalone versions (lightroom 5 and photoshop), we don't have CC. We have a huge archive (about 1T) of photos that in the last ten years we've been accurately placing in very specifici folder of the catalogue (i'm telling you this just to let you know that in any case we cannot build again a 44.000+ pics catalogue). We have one external hard drive that we have to phisycally move around all time (and pass it between us two, if we don't have time to update the backup hard-disk). We just saw that it would be much easier to have the catalogue stored in the adobe cloud storage service. But here is the problem: if we get ONE licence... well, it would be illegal i guess, and have tons of problems with working at the same time (and we have 2 desktops

I was recently tasked to install Adobe Acrobat 2017 on XenApp 7.1x. The serial number was provided and according to the vendor it is compatible with a multi-user environment such as RDS and Citrix XenApp/XenDesktop.The install was not performed using any customized MSI to inject EULA or anything, just manually as an administrator accepting the default settings in the GUI.However, users are now getting prompted to accept the EULA each time and it never sticks, even though I'm roaming their Adobe appdata.I've tried setting the registry Software\Adobe\Adobe Acrobat\2017\AdobeViewer\EULAAcceptedForBrowser REG_DWORD=1, but that does not seem to workTrying to get hold of a Adobe support appears to be impossible.Anyone on the forum who can share how to rectify?thankswerner

Can I change the product a team member is licensed for without deleting the team member and then re-inviting them under new product?  Thanks,

Hey all, I've been using creative cloud with my work email address for quite a few years and my CC Library has grown extensively - now my company has merged with another and under a different payment plan and email addres - my worry is will I be able to keep my CC Library under the old email address or can I transfer to to the new one - please help - this is happening fast.

I have CC for Teams, with two licenses. My license has been upgraded to 1TB of storage. The second license I pay for for my colleague is still on the basic 100GB of storage. How do I upgrade my colleagues account (our second license) to 100Tb of storage?

I have a new Teams (educational) installation of 22 licenses of Creative Cloud All Apps plus 11 licenses of InCopy, set up using a single Adobe ID for these device licenses. I have been pulling my hair out trying to understand how to manage issues with two Add-Ons I need on those 33 Macs to work with our Content Management System. I have called Adobe and been transferred 8 times, in and out of the "Teams department", but no one has been able to help yet.I had no problem building and deploying the installation of the Adobe apps; they all launch and run as expected. I need to install one InDesign Add-On for the 22 Macs with CC All Apps, and one InCopy Add-On on the 11 Macs which have only InCopy. I have acquired the Add Ons, and most of the Macs correctly installed the Add-Ons automatically via the Creative Cloud desktop application. But for some reason, the Add-Ons did not load on a couple of the computers. So my question is how to get those computers to install the Add-Ons.The Troubles

Hi all,I have some specific question, where I can find support if I not using standart Adobe ID but global license subscription? I work for ABB company and I have instalation through our global IT, but sometimes I need solve some specific troubleshooting with Adobe. Our global IT department in India can help me with license and instalation troubleshooting but with specific questions can't. Without active Adobe ID I can't connect to support trought standart support lines.My Adobe ID is in free subscription mode and I can't access to standart support. Before we used standart Adobe subscription but management decided for change to global license. This applications was install trought some interal Software center clinet. Now I have Creative Cloud manager but I don't see Apps bookmark as you can see on picture.

I am not sure if this is the right place to post this, but the "contact us for help" options just kept sending me to the same page over and over again.I recently jumped through all the hoops attempting to push Adobe Acrobat Pro DC through our SCCM server and have run into several issues.  For one, it will not actually call the Acrobat Pro installation to put it onto the computer.  It does however show that it is "installed" when you log into the cloud on said PC.  Has anyone had issues with this before?We are running SCCM version 1511.  Thank you very much.

I bought Adobe lightroom 6 i have order number but i cant login on licensing website. Button simply isnt working. Thanks for any help. Also i cant find any contact on adobe hotline or some else.

Hi,We are working with a Non-Persistent VDI citrix environment.I have installed Illustrator CC. Now we want to create an APPV package. But the APPV package does'nt activate in our VDI (virtual environment) with the Prov.xml file that i have made with the Adobe-prtk tool.I have a log file amt3.log that shows that the activation failed.Is something changed in the activation method of CC applications? We want to create an APPV for indesign and Photoshop also with the same license key.Can you please help me?Kind Regards,Ilona Kosteri.koster@vumc.nl

Hi, My name is Isaias. When I try to update/install to the latest Adobe apps, I receive the error code 113 - can't connect to Adobe servers which then prompts me to check my internet connectivity and firewall settings. My computer is a macOS X EL CAPITAN 10.11.6 - if this makes a difference The type of help I'm looking for is someone to walk me through what I need to do. I've looked at similar Adobe forums and have had my tech team review the firewall settings, and everything is all right. *Things I have triedShut down and restartTest internet connectivityDownload application updaterCheck firewall settings *Observations and NotesWhen I click to update/install one of the apps, the percentage has ranged from a low of %2 and a high of %47 before a download error appears.Never I had a similar issue. Thank you for time for taking the time to help me with this request, and I look forward to working with you soon. Sincerely,Isaias

When I click on "Try Again" button, it gives me the "Subscription is now active. Click continue to use your product." Of course after clicking continue, it goes right back into the "Membership Expired" routine. I am the admin for our team and we are good through June of next year, so that isn't the problem.I've seen dozens of threads like this with no solutions, so I'm hoping someone may have one now.I have tried deleting the database, renaming LS Cache folder, reinstalling CC, using the cleaner tool, and anything else I found in the old threads.Anyone have any new ideas that they have found to work?Thanks,John

Hi everybody!I have an existing document which i would like to prepair for pasting a vehicle identification number (VIN). This VIN is built up of 17 characters and I had to create 17 separate fields into the existing document. Now I would like to copy a VIN out of a source like our CMS, click into the first field of 17 in my document and paste the VIN in all 17 fields at once. Is there a way to reach this goal?Best regardsMarco

Hi,[Question 1]We have a Adobe CC Education Enterprise Agreement.I've created a install package with Creative Cloud Packager and deploy these apps (for example illustrator and photoshop.)Is it necessary to run AdobeSerialization.exe on every computers we've deployed with Adobe apps?[Question 2]And is it possible to change install folder names?I know i can change it by using the option: --ADOBEINSTALLDIR="C:\Program Files\MyPath"Default path is "C:\Program Files\Adobe\Adobe Illustrator CC 2017", but would like to change the last folder for example "C:\Program Files\Adobe\Adobe Illustrator CC"Is that possible?

This thread is miss labeled as answered. It does not answer the issue of needing to install a Rapid Release update on Mac computers when you receive this message. How do you install the Rapid Release?

I have downloaded the latest Creative Cloud Ent (2018) but when I attempt to build an Acrobat package it comes out as version 15.x any ideas ?Please see the img below

How do I add a customized tool (.aaui file) automatically into Acrobat 2017 without any user interaction? If this is possible, am I able to set the tools from the customized created tool to the Customized Quick Tools? (This being all without any user interaction.)