Enterprise & Teams

Hi.I bought Creative Suite 6 Design & Web Premium edition for mac OS a few years ago. It worked fine on my old mac. I've bought a new laptop and looked how to transfer it. I was directed to download the copy from the web then put my serial number in.I downloaded it no problem (DesignWebPremium_CS6_LS16.dmg) but as soon as I try and install it I get the message"Installer failed to initialise. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem"I click on the associated link and get the followingThe Adobe Support Advisor has been discontinuedThe Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation.I'm running: a new MacBook with OS Sierra 10.12What should I do please?

Everytime I open my Adobe Photoshop 10, it asks for a serial number, which I dutifully provide.  It gets a check mark.  When I hit continue, it asks for it again.  ad infinitumDriving me crazy--problem just started today.

I have inherited our Adobe Update Server.  (Hint: I don't know what I'm talking about.)  Due to certain problems, Adobe Support has advised me to upgrade our server from V3 to V4.  Searching the Adobe Support site, I can't find anything about upgrading a server, but do find documentation on creating a server at version 4.  Isn't this all virtual?  Do I have to create a new server at the desired version?  This seems a little like throwing the baby out with the bathwater, but I may not be using the correct search string.  Any push in the right direction would be appreciated.  Thanks, Judy

Our company is using the Adobe VIP licensing arrangement.I have a situation with a user where they have been supplied with a pc for use in the office and another company owned pc for work at home. On her office pc, she has Adobe Acrobat Pro DC (deployed via the VIP Portal) however she is now wanting it to have the same product installed on the company supplied pc she has at home.My understanding is that under the terms of the agreement, having the one named user subscription license installed on multiple devices is permitted (i.e. I don't need to pay for another license subscription) My problem is that on the VIP portal, her deployment is listed as Active so I can't resend her another invitation for her to install the second instance.Does anyone have any idea how to overcome this issue?

where to find the DNS entry?

I have a 2012 server where non administrators receive an error "Your current security settings do not allow this file to be downloaded" wen opening a pdf. I hit this on another server and he culprit was acrobat dc trying to download an update. I fixed it on the other server by adding key bProtectedMode to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown. That isn't solving the issue on my new server.Any suggestions?Thanks,Mike

I have a Windows Server 2012r2 Std which is running Remote Desktop Session services.  I have 35 users on this server and 8 of these users require Adobe Acrobat Std.  What type of licencing is required for this environment and how many cals are required.  Can I get away with just 8 or do I need to licence all users on the RDS.Many thanks

How do I reassign a license?  I can't seem to click on the topic in the FAQ's.Can I just have all licenses under one email and password to deploy across computers in the studio instead of assigning different names and passwords?Thanks,Jenni

Can I split apps from "Creative Cloud All Apps" product for few team members?I had chosen Creative Cloud for teams and I have just one license for "Creative Cloud All Apps".I want to give a permission to use Photoshop App for one user and to give another permission for another user to use After Effect app – Can I do it within this one license and how?I was trying to use Creative Cloud Packager but when I have created package and manually try to install it I've got a failure. When I try to make a license file I've got feedback that I don't have permission to do that...

I am using the command adobe_prtk --tool=ReplaceSN --serialize=LEID --serial=<new serial number>, but in the oobelib.log i am getting a return code 6. The error is "undefined CAPS error 10, while accessing payloadcode corresponding to leid"I am using "V7{}AcrobatESR-12-Win-GM-en_US" as the LEIDAdobe_prtk.exe is from the DC Customization wizard, version 9.0.0.301What am i doing wrong?

Hello,I have a Problem running CC Apps on a Windows system. Shortly after start the App (in this case InDesign) stopps working and the process is set to inactive in Taskmanager. I gatherd the logfiles and it would be nice if someone could help me solve this issue.http://pastebin.com/crpzc8p3 adobegc.txthttp://pastebin.com/dgY5P7Tv PDApp.txtamt3.txt is too large for pastebins free service (753KB). has anyone a suggestion how i can provide you with the amt3 logfile?Thanks in advance!

The Issue:Uninstall or UnSerialize do not remove VIP device ID from Admin Console. Our University deploys CC with ETLA as well as VIP licenses.To reduce maintenance and deployment complexity we try to use a single Installer Package for both licenses.We deploy the ETLA version on all machines and switch to VIP if the device is supposed to use a VIP license, deactivating the ETLA license in the process.(we would prefer to deploy an entirely unlicensed package and license it after Install, but the CC Packager does not allow for the creation of such a package)Here are the commands I use to achieve this:deactivate ETLA"adobe_prtk.exe" --tool=UnSerialize --leid=V7{}CreativeCloudEnt-1.0-Win-GM --deactivateactivate VIP"adobe_cc_licensefile_vip\AdobeSerialization.exe"This works fine.The other direction causes problems though:deactivate VIP"adobe_prtk.exe" --tool=UnSerialize --leid=V6{}CreativeCloudTeam-1.0-Win-GM --deactivateactivate ETLA"adobe_cc-lic_etla_win_x64_de\AdobeSerialization.exe"This

Hello-I am attempting to deploy Acrobat Pro DC in an Enterprise. We use a combination of SMS and VDI Images for deployment.I have created a custom package using the Adobe Customization Wizard and embedded our Serial # and made it available offline.However, on first launch I'm getting a prompt for user sign in.Is there any way to remove that prompt? Our users do not and should not have to sign in to use the product.Thanks!

Hi,is there a registry key, or a opportunity to prevent user from saving the signature?Or can I delete the signature regularly..maybe the signature is saved in a file, but I can't found anything.ThanksStefan

Bonjour,   Suite à de multiples dysfonctionnements de la Suite Adobe CC et après avoir testé deux procédures de nettoyage (dont la deuxième "approfondie"), nous rencontrons toujours des problèmes de stabilité des Suites CC.   Pour information, nous utilisons l'abonnement Adobe Equipement avec des comptes nominatifs sur un parc de 8 régies équipées de MacPro 2013 et 2015, sur El Capitan 10.11.6. Nous utilisons principalement les applications Première Pro et After Effects et constatons plusieurs problèmes:- Les applications ne se lancent plus "en raison d'un problème" (citation de la boîte de dialogue s'affichant)- L'application Première se lance en version 2015.4 alors qu'elle s'affiche en 2015.3 dans Creative Cloud- L'application Creative Cloud se désinstalle d'elle-même- Lorsque le projet se charge correctement, l'importation d'un rush se solde par une information "attente média" dans la timeline et il est impossible de lire ce rush dans la prévisualisation comme s

He has stopped to version Id CC 2015, and does not show me the upgrade to the CC version 2015.4.My colleagues have the PC and can download it.

When building a package for MacOS the package builds successfully but upon launch I receive an error that the pacakge could not be installed. After checking the PDApp.log file I found the following error:ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Application Manager/core/../CCP/CCPConfig.xmlI have verified that the referenced file does not exist and re-installing Adobe Application Manager did not create it. I am using Creative Cloud Packager 1.2. Any assistance is appreciated. Thanks.

Hello.I'd like to know what the difference is between the "CCSV VIDEO SN184" and "CCSV VIDEO" licenses for Creative Cloud Enterprise?The video/non-video part I'm aware of after reading CCSV VIDEO AND CCSV NON-VIDEO but I can't find anything about the SN184 part other than CCSV Video SN184 or CCSV Video which doesn't explain the difference.Thanks in advance.

Can anyone let me know the procedure to update AUSST from 3 to 4?I have moved the new 4.0 .exe to the existing AUSST folder (not sure if that is the correct way to do it) and ran the usual incremental command but am getting an error code 2also the following lines were reportedStarting HD WorkflowGoing to create download structure for HDCould not create Folder /CreativeCloudUpdates\ACC\services\ffc\products and /CreativeCloudUpdates\ACC\productsFailed to create directory structureFailed to complete migration.Internal error occured.Failed while preparing jobsPermissions on the updates folder haven't been changed. Any suggestions?Thanks

When I run the following commandadobe_prtk.exe --tool=VolumeSerialize --generate --serial="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" --leid="V7{}AcrobatESR-12-Win-GM" --regsuppress=ss --eulasuppressI'm getting return code = 19.Only thing I see on that code is this19The provXML is missingWhich makes no sense in this case since I'm trying to generate the file so of course it is missing.Not sure were to go from here.  This is for a xenapp 7.7 on windows 2012 R2 deployment.

Hi all..I'm new to the Creative Cloud thing. I'm attempting to set up an internal update server so that our users don't have to go to the internet to receive CC updates. I've hit a roadblock here, from the setup/deployment guide:"When creating a product installation folder, one of the first things you do is point AAMEE at the productinstall folder for the purchased suite product or point product you are packaging. The ApplicationManager scans this folder and presents you with a list of applications and components that can beinstalled, from which you make your choices."My question: where can I find these? To my knowledge, there are no standalone installers for CC apps.Thank you in advance!Marc

Creative cloud desktop app seems to be stuck. It is asking me to comfirm my email address (which is the wrong email) If i click on check and continue nothing happens. there is no point in resending the verification email as it will send to a wrong email account. In the drop down menu there is not change account or sign out option. I have Deleted the OOBE file installed the app and reinstalled it but nothing seems to be able to get me off this confirmation email page.

HiWe have a small number of Creative Cloud licenses and need to reassign one due to staff changes.  I'd previously been able to administer these licenses by logging on to http://www.adobe.com/go/team_admin.  Now, however, the link takes me through to a page where I can purchase plans - there's no option to 'Manage team' as the FAQ links describe.Has the option to manage a team been changed recently?

Has adobe abandoned support of Adobe Captivate 9?We've been trying for some weeks to get help with a few things.Outdated/conflicting articles. Adobe Captivate 9.0.2 question (their KB articles contradict each other) - JAMF NationOutdated downloads pages. Adobe - Adobe Captivate Support Center : DownloadsCreative Cloud Packager (CCP) latest version does not show Adobe Captivate as available for packaging.We have a significant number of users waiting anxiously for us to deploy.We hear crickets.Do we need to escalate?Thanks,Don

Hi there,We have about 122 Windows and 86 Mac workstations with Adobe CS5 Suite (the following apps are all bundled: Acrobat X Pro, Captivate, Photoshop CS5 32 and 64bit). We are tasked to remove only Adobe Photoshop CS5 on those workstations. Add/remove programs only shows Acrobat X Suite without listing each bundled app. We spent hours researching, developing and testing a fix but cannot find one even using wmic and PowerShell scripts. Our enterprise clients configuration manager is Altiris 7.5. We are to avoid uninstalling the entire Suite and then reinstalling it without Photoshop. Any technique recommended by Adobe to get this done?Thanks,