Enterprise & Teams

Hello,Does anyone know if it is possible to know when is the last time a user has logged onto their licenced product/products?Ex: User A has a licence for Acrobat PRO DC licence and uses the application everyday, so their licence is maintained.User B has an All Apps licence but only uses Photoshop and Lightroom on a daily basis. If a report is generated in this sense, I would rather give two Single App licences to User B and revoke their All Apps licence.Thanks,Joël

I am sofrustrated with the lack of responsiveness and efficiency from my account manager. A recent example highlights this issue: I requested to add another 100 transactions to the enterprise plan, but instead of providing the correct link, I was repeatedly sent the wrong one. This has caused unnecessary delays in my project progress.I would like to know if it is possible to request a change in account manager to someone more efficient and responsive to my needs.

Dear support agent, I have left my corporate and I would appreciate your help to download all the files from my inactive account and transfer to another active account. Error Code: 50058Request Id: 4104b924-0c77-4325-90ba-dcda6eaf6500Correlation Id: c979d9f1-49a4-44ba-b333-8dd44e83be5aTimestamp: 2024-11-13T13:55:11.999Z

I'm requesting the removal of the mandatory password change feature. This requirement is causing significant inconvenience by forcing me to interrupt my work, sign out of all Adobe apps, and potentially lose unsaved progress. Additionally, it increases the likelihood of me forgetting my password, as I'm constantly being forced to create new ones.

Hello,I'm hoping to get some clarification. I've looked at the online docs, and apologies if I missed something, but I'm a bit unclear... we are planning on moving away from using the User Sync Tool and replacing it with Azure Sync. I'm wondering if someone may be able to clarify 2 things for me: #1. Once the sync with Azure is setup, how can the user who is a member of and AD group be assigned to a product profile?For example, with the User Sync Tool we have an AD group that contains all users who require access to Adobe Photoshop (for example), the sync tool associates the AD group with the product profile in the Adobe console (as shown below). (sample code from user-sync-config.yml)groups: - directory_group: "AD_AdobePhotoshop" adobe_groups: - "Adobe Photoshop" How will this work when using Azure Sync? If I want to make sure everyone in the AD group (AD_AdobePhotoshop) is added in the Product profile "Adobe Photoshop" when the sync occurs, do I

Please read all the details. This problem has plagued our company for a long time and the last time I came looking for help the response was "Make sure you have internet.". We have all the prescribed firewall rules in place for our production systems. So the question is perhaps what are we missing?  One minute, a user can access their apps:  And sometimes, not all the time, the user will suddenly see this after some short or long period of time:  Sometimes users will have no problem logging in (if they are not currently logged in) and sometimes it will show some sort of No internet connection message WHILE they are in the process of logging in even after username/password authentication has succeeded and before they get to see their apps. Here's an interesting profile on this issue:If I kill all processes with:$processes = "Adobe CEF Helper", "Adobe Desktop Service", "Adobe Spaces Helper", "CoreSync", "CCXProcess", "Creative Cloud UI Helper", "Creativ

Wir haben einen Adobe Update Server auf Windows Server 2022 im Einsatz.Nach Download der Updates habe ich immer viel zu viele Versionen in der Freigabe liegen.Das Cleanup Script löscht diese alten Versionen nicht ab.Kann ich das irgendwie ändern? Komplett löschen und Neusync habe ich bereits vergeblich durchgeführt.

Using the user management api to build basic license reporting:Would like the id returned for all users in my organization as some email addresses (which is our primary key) seems incorrect.I receive most attributes, but there is no data for id.Should an email need to update (incorrect, surname updates) , would like to use the id as secondary key, to point those out.1.Is this (id) attribute available?2.Is the (id) attribute available for AdobeID type users?I utilize:Get User Information GET /v2/usermanagement/organizations/{orgId}/users/{userString}GET /v2/usermanagement/users/{orgId}/{page}Documentation on Attributes:user: A user object containing relevant properties. Properties that are not populated are not returned in the response. Some properties are not applicable for particular account types.country: string; A valid ISO 2-character country code.domain: string; The user’s domain.email: string; The user’s email address.firstname: string; The user’s first name.groups: string[]; The

How do I formally request a new account manager? I have had nothing but issues with my account manager. I'm attempting to renew an enterprise account. Every invoice I have received has had errors, things have been added, or the number of licenses increased with no notification from my account manager. They are trying to take advantage of us by slipping things in that I'm not asking for and hoping that I miss it. I'm on the 3rd invoice which is still incorrect.    [Moderator moved the thread to the correct forum]

The installation packets of Creative Cloud failed to install.On all windows versions (windows 7, 8.1 and 10) the same error.I get the message " Installation failed. Please refer to PDApp.log for more information.

Using photoshop 26.0 and our security team do not want to allows saving to, or opening from, Creative Cloud Storage.Is there an option to disable this option completely? 

Hello,I would like to know if is still possible to download InDesign 18.x from the Creative Cloud.We are having problems with Indian languages where some characters/ligatures show corrupted in versions 19 and 20 but not in 18.It doesn't matter what font we use or what paragraph composer, the corruption is still there.For what I can see in Creative Cloud the earliest version you can download is 19.0.Thanks

Hi, We are having some trouble with the latest version of the Creative Cloud Desktop App. The app doesn't appear to work in our environment for standard users, when we have Windows UAC turned off. When we turn User Access Control back on, the Creative Cloud Desktop app functions correctly. If we turn UAC off, standard users are presended with an error message "Something went wrong If reloading your apps doesn't fix the problem, please contact customer support for help. Get Help" after they log-on to the app. We are using Windows 10 Enterprise - 1909, with the latest version of the Creative Cloud desktop app. Turning off UAC either via registry change, GPO or manual change via the Windows interface results on the desktop app from presenting the above error message for non-administrative users when UAC is turned off. Is there any reason why the desktop app does not work any more for non-admin's with UAC turned off? Regards,Richard

Good afternoon, all. I have seen variations of this question on the support threads, but never a conclusive answer and instead a fair amount of deflection to other threads which proved dead-ends. Bottom line, I am the administrator for a Team/Pro account with six users, including myself. We recently moved to new email domains, which I am trying to update in the Admin Console. But I can't. The online guides claim you can edit profiles - including names, etc. - by navigating to Admin Console/Users and selecting the person in question. That is not true. When I try, I get this ... There are no three dots. Not there. Not where they're supposed to be. And when I do examine the available options, the closest solution I can find is to wander through the business of downloading/uploading in CSV format.  If I am forced to mess with CSV, then I guess I will. And I guess I'll cross my fingers and trust that that will work as advertised. But it won't explain why the ed

HelloWe are using Selfservice Creative Cloud packages with a Shared Device License in our environment. Since the last update of the Creative Cloud, all users receive a UAC and can no longer open the Creative Cloud.Why does this UAC appear?Creative Cloud should be able to update itself without admin rights?Kind RegardsPascal

Hi , I am using Magento Storefront admin Panel and trying to connect it with the Rest APIs .I have generated the access token and it is working properly with other APIsI want to find the user and user related roles through the API , these are the following endpoints which i found:{{baseUrl}}/V1/company/role/:roleId/users{{baseUrl}}/V1/company/role/:roleId {{baseUrl}}/V1/company/?searchCriteria[filterGroups][0][filters][0][field]=<string> whever i am trying to access this endpoints using the token that is required for authorization it is giving {    "message": "Request does not match any route."} Please guide me if there's an API endpoint for company , users , roles in magneto and how to access it  to get the desired result

Hello. We are using Adobe Enterprise Plan. Photoshop Ai is not working. What can we do?

We have many Adobe edit stations, using AE, Pr, PS, ME. IT disabled internet access.I have upgrade 8 stations to 2025. Six stations look okay. Two of them ask me to connect internet every time when I lunch AE, PS... Why six of eight stations ask me every few months? Two of them ask every time I open it?Is there any way I have disable it?

Hello, I have recenlty purchased a adobe account as an employee at my church.  I am trying to download photoshop, and it keeps telling me I have to request access to my administrator, I have went toruble shooted and went to the plans section of my account and it does not tell me who my administrator is, does anyone have any ideas how I can find them / contact them?

Hello all, My coworkers and I have been running into this problem for a while now. Any time we open the creative cloud app, it says there's an update available, but when you click to update it says, "Your computer appears to be offline. Trying to connect to the server." I've attached a screenshot with the error message. We are unable to update and therefore unable to open Creative Cloud, and anything we download from Adobe Fonts doesn't appear in our programs (presumably it has to go through Creative Cloud?) We were able to fix the issue on our 2020 iMac, 3.3 GHz 6-Core Intel Core i5, running Sonoma 14.6.1. We used the following steps gathered from various forum posts: 1.) Go to system settings>network>wifi>details>DNS. 2.) Click + under DNS servers and add “212.159.13.49” and “212.159.13.50” 3.) Click + under search domains and add “*adobelogin.com”. Hit Ok to save changes. 4.) In system settings, go to network>firewall>options

TL;DR - I need help uploading ".aic" files to my Cloud Files, but I get an error message "Filetype not supported". How can I solve this? Here's the long story:After deleting a user from our team and reclaiming his files I received a download link with two .zip files (Cloud Documents.zip and Libraries.zip) containg all of the files he stored in the Adobe Cloud. I expanded the Cloud Documents.zip and because we work mainly with Illustrator, most of the files had the ".aic" extension, which stands for "Adobe Illustrator Cloud File". Now what I need to do is upload those files to my Adobe Cloud files, but I keep getting an error message "Filetype not supported". I have tried uploading them to my Files Cloud from both http://assets.adobe.com/files and directly from the Creative Cloud app, but I keep getting the same message. -----Already tried these solutions, to no avail.-Tried Adobe support but they are as helpful as a rock. -Renamed file extensioins fro

I'd like to have access to Subtance Painter for my lessons. I'm a student, as noted on my customer profile, but I'm told that I'm not eligible. How can I resolve this? 

request for several app like illustrator and premiere pro etc. i did request before 1 months and the administrator don,t give access. what did i do . please help me

We have set it up so that users are added to the Admin Console by adding the user to an AD group.  That seems to be working fine (adding and removing).  For some reason there have been few instances were users were added to the Admin Console and I'm not really sure how.  They were never added to the AD Group, they just showed up.  I never assigned them a license for a product, so they are using anything.  I am unable to remove these users from the Admin Console.  It lets me select (check) the user, then click Remove, and I get an acknowlegdement that they have been removed.  Refreshing the page, the user then shows back up.  I have tried from more than one browser and from different machines.

We have teams subscription to Adobe and the one and only user is now gone from the company. We are unable to find admin access to change or cancel the subscription. What is the best way to get assistance on this?