Enterprise & Teams

My credit card has expired and when i go in to update the info there's no option to submit the updates.  The same for Adding new Credit Card. Tried on Edge and Chrome both have the same problem.  Any ideas what is wrong or how to submit?  

Hi there!  The majority of my team gets this when they go to Data and Privacy SettingsBut this is what they're supposed to see Is there a way my team can access the correct data and privacy settings?  If I can contact Adobe's personal IT site professionals I would like to.  My guess is it's an issue with the site itself.This is the link we all tried to use https://account.adobe.com/privacy

I've seen this asked elsewhere, and there seems to be no answer. I set up what I thought was a user account to start a free trial. It now appears Adobe created an Enterprise/Teams Organisation for my business and attached my user account to that. I had to jump through hoops to cancel the free trial (because Adobe has actually removed the "Manage plan" button from the Plans page to force this), and now I find I can only delete my account from the Organisation, I can't remove my Organisation from the Enterprise? Except I'm sure there must be a way to do this, so can someone give me a link to how to do this? Or is it another case of fight support in chat for another half an hour?

Hi Team, I have accidently deleted my student account instead of my personal one and I need my student one back, is someone able to assist me, as it says there is a limited window I can get it back? Thanks in advance,

A~ for "Admins of small teams with Business Direct plans" but when I "navigate to the Adobe Admin Console" and try to " "Add people from your Team" from within the Adobe Express application "Manage People's Role and Apps" from within the Adobe Express application " there is no option to MANAGE PEOPLE because I CANNOT FIGURE OUT HOW TO UPGRADE FROM INDIVIDUAL TO ENTERPRISE. How is it SO difficult to locate HOW TO CHANGE YOUR ACCOUNT TYPE?????

Hi,It's Ryan from a marketing team. We use design tools from Adobe (such as Photoshop, Indesign, Illustrator, Spark) and manage our projects (campaign, tasks, events,) using Smartsheet,  a web based task management tool.Smartsheet is working fine for us. The functions we use incl. assign tasks to team members, view task deadline and other info of tasks/project, put a task into different status (such as To Do, In Progress, Complete, etc.). Such information can be viewed by all team member from the same project.Smartsheet works ok for us. We just would like to know if there are similar tool for project / task management within the Adobe projects? As if there is a ideal tool that may replace Smartsheet, then we may consider using the substitution product from Adobe, for better integral experience with the Adobe design tools we are using.Could you guys provide some info and advice please?Peace and Love,Ryan

I opened a chat session.  The AI couldn't understand my question and neither did the rep that I had to beg to join.  I went to request an "expert" session and they're looking to book an appointment 3 weeks from now.  ALL I AM LOOKING FOR is setting up 2fa for my org.  The article on the adobe help site listed tabs I don't have available in my admin console.  Is there anyone that has some insight into how to enable 2fa for my org (not just my account)?  I have sys admin level access.  Thank you.

We had a user that was storing files in the Lightroom Cloud catalog and then sharing them out. They were being stored under his Team Coud license. The user is no longer with our organization and we cannot access any of his images. Is there a way to retrieve them? We initially submitted this request in through the Admin Console, but the case was closed with no resolution.  We were told that reclaiming assets as part of the CC team environment would be easy, but it feels like each time we separate with an employee we find some other issue. Any help is greatly appreciated.

AdobeResellerConsoleで注文商品のキャンセルができずに、ずっと未完了で、支払い期限がすぎていますと度々メールが届き、別の商品の購入ができずに困っています 

Hello there, I am packaging up the Current Adobe Creative Cloud App Version 4.7.0.400 and I need the Silent Install Switch.I have tried the following Set-up.exe --silent and it keeps popping up the Adobe Sign In Windows. So please share with me what is the silent switch to install this application silently?Also I have a side question, if the Adobe Creative Cloud application is installed on users system who has No Admin Rights, will they be able to log into the application and download/install for example Acrobat without Admin Rights?Thank YouJosh

How do I create a VIP invite to a client that is a nonprofit organization 

I will be updating the user list for the user group that I manage. I will be given a list of users in CSV file. I understand that there is a way to upload users via CSV file but is there a way to do a bulk edit, i.e., users not on new list are removed and the ones already on this are not added twice? Do I need to go through the current list of users and only upload the new users and manually remove the users that no longer have a license?

When an user request a product, I usually receive an email with the information. And I receive an email for each person. Now if there are more than one user request I am receiving two request on each email. When we receive these products request we need to check with the user as to what their use case it. I would reply to the request email and send it to the user asking for the information. Now I end up with two users on one email. I have to tinker with the email in order to send to the user that I may need to get info from. And today it sent me the emails for two users already sent and skipped two new users altogether. If this is consider an update, let me tell you it is not. It is more of a setback making it harder to see what is going on without having to actually to go to the admin console. Do we have to keep the request emails this way or is there a way to get it back to the way it use to be?

社用でCreative Cloudグループ版の導入を検討しています。セキュリティポリシー上、自動で付帯されるストレージへのアクセスをブロックしたいのですが、ご経験のある方がいらしたら方法をご共有いただけませんでしょうか。Adobeのサイトで「Creative Cloud ストレージへのアクセスを無効にする方法」というページは見つけたのですが、そこに記載されている「以下のページの「Cretive Cloud ストレージにファイルを保存し同期、共有するサービス、およびこれらの機能に関する環境設定」の項目」を見つけることができませんでした。よろしくお願いいたします。  

We have laready purchased creative cloude licence by credit card. after few month we have to buy another licence. it's done sucessfully but after few days later received a mail " your payment not approved. Please update payment info.  We have sucessfully updated payment info but it's not updated. we are trying with another card but not done yet. now we have received mail your licence suspended on date..... please update your payment info asap.We have already going with chat support not possitive result.

We got message that we should contact our sales person to renew our  Acrobat VIP licenses . We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either.   How can we renew our licenses if we cannot contact you by any means? <moderator removed account information> Please help us to renew our licenses. Thanks in advance,   K. Drubbel kN-projects (Belgium)

As seen in the photo below, I can't seem to find the button to manage my plan and cancel my subscription. I haven't been using Adobe much these days and I decided to cancel my plans but without the manage plans option, I'm not quite sure how to deal with this. 

thanks for swift reply kglad.Yes I have an admin of adobe CC4T in an organisation.I've had similar conversation with adobe support already:This security bulletin subscription feature is isolated from having adobe ID's etc - you simply visit that site and register for the product notifications you want to the email address you specify. It doesn't prompt you to sign into a valid ID etc.Cheers,

Hi, I got a free trial for the creative cloud all apps plan, and I canceled it before the deadline, so i don't get charged. 3 months later, I am checking my bank account, and I have been getting charged $97.19 every month. It literally wasn't showing I was on any plan when I was getting charged, so I am not sure why that was happening. I contacted customer service and I only got a refund for my last charge. I deserve my full refund which is $291.57 because this is not my fault in any way. Sure i didn't notice it until months later, but it was because it was cancelled. Can anyone help me here?

Please hoping someone can help! I've just created my student account and payed for the all cloud apps plan. The system though linked my account to the wrong enterprise and now I don't have any app linked to my account giving this message "Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access." And I can't change anything on my account! what do I do???

Hi,I am having been trying for days to get Adobe creative cloud to install on our new set of machines (Windows 11), I have downloaded the 64 bit and the 32 bit installer from the admin console but I have been unable to get it to install either via double clicking the msi or setup.exe or via command line, they all just start then fail and roll back. I don't know if it's the firewall or another issue that is causing it to faile, but I don't get any indication or error on the screen other than see the install roll back.Below is my PDApp.log which just says [FATAL]  Failed to find ASU folder in package -------------03/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Build Version - 2.1.0.2003/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Logging Level verbosity Set to 403/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Executing immediate custom

What should I do if I don't receive this message?

Hi there, I too am in the same situation with the admin and owner leaving the business. Can I please get some help to become a system admin. Many thanks 

안녕하세요 어도비 creative cloud를 설치해서 앱을 다운받으려고 하는데 자꾸 오류가 뜨는데 어떻게 해결해야되는지 모르겠습니다맥북 사용하고 있고 이전에 계정을 변경해서 새로 다운받으려고 하고 있습니다맥북에서 기존 creative cloud는 삭제된 상태입니다

Hello together, I am admin of my company and we use a deployment software / or GPO to install our software to our clients. I tried a silent installation with the deploymenttool, but it showed me the login dialog of Adobe Cloud.   Do someone have an idea to handle the silent installation of Adobe Cloud software. My request is, if the installation is done, the user login in to his client and can login into adobe cloud app with his credentials an can install the managed software himself. I hope here is any help. Greetz from GermanyDirk