Enterprise & Teams

Guten Tag,  wir nutzen die Creative Suite als gemeinnützige Organisation. Unser Abo muss verlängert werden. Um dies zu tun, soll ich unseren Kundenberater kontaktieren. Die einzigen Kontaktdaten, die ich vom Support erhalten habe, sind eine Mail-Adresse. Bislang habe ich auf meine Mail keine Antwort erhalten. Was kann ich noch tun, um Hilfe beim Verlängern des Abos zu bekommen? Es ist dringend, wir sind auf die Programme angewiesen und unser Abo läuft in 13 Tagen aus. 

Hi...I'm considering subscribing to Creative Cloud for my office. I have three people that might need to use CC, but not all at the same time. Is this legit? Also, do you need to sign up for a year of is it a rolling, monthly contract? i.e. if we don't need the license for three months, can we suspend the account for that period then reopen it? Thanks in advance. 

HiI have an enterprise account and adobe XD is not shwoing up on my Creative cloud. I have treid to re-install but it is still nkit showing up. When i go into accounts it shows that i have acess to it but it is not on my creative cloud. Please ASAP as i need it for an assignment!!! Angelina.

We have one photoshop license. The user to whom we assigned the license also appears as Try Photoshop for free. But it seems we have one license. What is the reason for this error?

I have inquiry about license.I joined now, but I don`t know that our company contract with adobe.If our company doesn't have a contract, will it be a licensing issue?

Hi, One of the schools I work at uses Adobe CC on shared devices. When they click on a Adobe app and login they get a 'Sorry 'appname' has encountered an error and needs to close'. Error code 1010. I have enabled credential manager via GPO by disabling, Network Access: Do not allow storage of passwords and credentials for network authentication. But still having issues. Any help would be appreciated.Sean

We have one photoshop license. The user to whom we assigned the license also appears as Try Photoshop for free. But it seems we have one license. What is the reason for this error?

Hemos tenido un cambio de empresa y necesito cambiar el dominio de todos los correos electronicos de mi equipo. ¿Es posible?

Read the attached help desk script from this morning - they disconnected without even trying to help. Nothing like rewarding your loyal customers Adobe, disgraceful! This is why here in the UK CMA and Government are having to intervene, suppliers are meant to do all they reasonably can to support their customers in getting the best deal, rather than exploiting any biases and undermining trust in Adobe.

I work in a corporate environment and we have hundreds of licenses, distibuted through the Adobe Admin Console.  Users cannot purchase their own licenses, we assign them from a pool purchased by IT. A user who had an Acrobat Standard license required the features of Pro, so we assigned her a new license. What precisely needs to be done to upgrade the Standard software to Pro? I know that the end user can upgrade Reader to Standard/Pro without needing an Admin password by signing in, restarting, and selecting Install Premium Features from the Help menu.  Does it have a similar menu item for going from Standard to Pro?

After installing updates to new TCS 2022 all application like frame maker and other application is not responding.  For the techical support can we have a quick call or schedule meeting to solve it.   

Good morning, I have two questions that I've been trying to find the answers for, but can't find anything that answers my questions so hopefully someone here can. Question 1; I've generated MAC and Windows .Override files and have tested both and can see them connecting to the servers. I know they work, however my director has a concern about the ones for Windows. The guide doesn't specify if the .Override files will work with Windows 11. It only mentioned 7 & 10. Will the same .Override files work for Windows 11 or is there separate ones I need to generate? Question 2:  Our environment has all kind of various acrobat, creative cloud, and other random Adobe products- not all on the same version and not all downloaded from our Application/Software Deployment Center. What would be the recommended way to get all our computers to reach out and get these updates automatically? I understand that the .Override files will get them to point that direction, but how do I f

Dear Adobe, I would like to ask if it is possible to combine 2 business accounts into one? I have an active Adobe business account and wanted to purchase another license for that account today. I bought the product directly from the partner and unfortunately a new account was created (with a different ID) and a license was assigned to it. I would like to have all licenses in one account. Best,Rafal

my company have alot ID have been expried.  all the name assigned is same. so it very hard to find the ID lincense on working.please show me how to remove it.best regards

Need help with Cancellation of Illustrator for corporate

Hi, I have several users that cannot login to Acrobat Pro. When they press sign-in, nothing happens. I have tried uninstalling Acrobat and Adobe CC with the removal tool and cleaner tool. I have ran windows updates. I have cleared the credential manager. Adobe CC signs in fine and shows full license, but users cannot login. Any help is appreciated!

Hello everyone, there was a recent change announced regarding the discontinuation of the Creative Cloud Synced files for individual and business plans. As the change is set to impact many users and organizations, it's crucial to understand what this means for you and your business. In this video, we delve deep into this change and take a look at the steps you need to take as a user and as an enterprise.                                   You can also go through the below KB article to understand:  https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html  A comprehensive overview of the discontinuation announcement and its implications.  The impact on organizations, especially those utilizing Creative Cloud for Teams and Creative Cloud for Enterprise.  Practical steps on how to back up your data from the cloud safely.  Adobe's rationale behind this ch

Hi,  Client asking to change the identity type of some federated id back to adobe id. From the adobe documentation I've seen only adobe to federated/enderprise are included in the matrix from this linkI'm a bit hesitant to change it considering there might be issues occur on their account/data. Is it safe to change it back to adobe ID? Need some guidance on this issue. 

Hello,im trying to remove the Licenses on our VDI. (Win 8.1 (i know its ancient.. not my descision))AS ADMIN C:\Users\local\Downloads\adobe-licensing-toolkit\win64>adobe-licensing-toolkit.exe --deactivate Adobe Licensing Toolkit (1.1.0.108) Operation Failed I can see in the Log that  HTTP request ends in a 400. But im posting this from the Machine in question, so the connection should be fine.SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:343+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Command: adobe-licensing-toolkit.exe --deactivate" SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:344+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT SessionID=8d934882-bede-4bfc-826e-6336d6c0959a.1709029859343 Timestamp=2024-02-27T11:30:59:390+0100 ThreadID=13724 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Using environment of NpdId: for the daco

My Adobe won't install, its having the same problem, I updated and am running the latest OS, it still won't install for me

I had to update our Google SSO SAML Certificate and now I cannot log into Adobe to make any of the necessary changes. I cannot login to support because I cannot authenticate via Google. What are my options?

If you encounter this error - "The necessary components are being downloaded. Come back later to use the tool once the download is complete. When accessing the "Remove Tool," please follow the steps below. Note - If you are an end user, please reach out to your Admin and ask them to do it for you.   To create a package, navigate to Admin Console > Packages, click Create a Package, and Install a managed package from the Admin Console, which includes the remove tool component for Photoshop.   Here's a Video for reference Regards Rohit Pandita

Why I uninstall the apps in creative cloud but it can't dissapear, I have tried several times but it is still there?  

We are having this issue in our computer labs for our schools. This is what we're using for licensing: Creative Cloud All Apps for K-12 - Shared Device. We've been having issues with our older packages so I did what I always do. I create a new license only package and deployed it to the lab after uninstalling the old packages from the lab computer. Then what normally would happen is the teacher would go to each device and install the software they want on each computer. But, this time around it's only giving availability to Adobe Express apps and none of our apps we pay for. It doesn't matter who signs in to CC, it only gives access to Express. The package has the same access as the previous one. The even stranger thing is that we randomly get this issue. It's like Adobe CC can't see the Shared Device License and goes off the user's license even though it's only a regular Federated ID that we give the students. Anyone got any ideas? I've gone to Adobe but hones

How do I renew my subscription if Account Manager will not respond? I was informed that I had to wait for a response from my Account Manager and this person is only who can be renew my licenses. My licenses will only be valid for one day. I was also informed that I would get one extra month to renew the license, but the license renewal date was not changed in the administrative account.Has anyone had a similar situation and can share their experiences?